Review from Ann C (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

I can see a big change for the good since the manager took charge.
It is a pleasure to visit my best friend in Overdene.
My friend has excellent care.

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Review from H C (Wife of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience

Not much to say really as things have changed a lot over the pandemic time, but still happy with the care of my husband.

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Review from Carol H (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience

The home manager and the whole team went out of their way to ensure my mum got the bed urgently when she was dying of a brain tumour. They moved heaven and earth, well furniture anyway to get her in quickly when mum's deterioration took us by surprise. Mum only stayed a week but that gave us quality

time with her before the end. The staff went above and beyond to give her the care she needed and we will be eternally grateful to them for giving her the dignified and respectful care she deserved. Thank you all.

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Review from D B (Resident) assisted by family/friend published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience

My stay at Overdene was arranged for respite while my wife had surgery. It was finalised very late and gave no opportunity to visit. The home was bright, clean and attractive. I had very limited opportunities to socialise as I was on the nursing wing. I found this difficult. The personal care was good,

and the staff were knowledgeable. Access to other lounges was hard, as it needed staff support for me to use the lift. Cheerful and good management too.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Overdene House Care Home

Thank you for your review of your short stay at Overdene. I am glad you liked the home and felt the care you received was good and that staff were knowledgeable. We also enjoyed having you stay. The things you felt were not satisfactory were unfortunately unavoidable as follows. You were accommodated on the nursing floor because at the time you needed the room we had no rooms on the lower floor. That you were not able to socialise was due to isolation rules at that time to keep you and all our Residents safe, had you stayed longer, that period would have past and socialising could have and would have been facilitated. I hope you and your wife stay well.

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Review from Edith S (Wife of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

My husband has only been at Overdene for a short while, but he is happy and settled in his room. We have had permission to put up photos of our large family, children and grandchildren on the walls so he can see them. This helps his ever-decreasing memory. The manager is efficient and friendly, as are

the majority of the staff. I was permitted to meet my husband at Overdene on the day he was admitted, and I feel this helped him settle better.

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Review from R B (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience

Our Mum has been well looked after, kept clean, warm and well-fed. It has been a difficult year for everyone. Knowing that she was safe and well was very important to us all. We thank all the staff in doing so!

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Review from Hayley M (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

All staff very friendly and efficient. My mother has made friends with staff and is very happy.

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Review from Susan S (Wife of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience

Don't know if 200 words are enough to say how thankful we are as a family for all the care you give to my husband, you are all amazing. Thank you is never enough, he looked amazing on the 2 visits we have been allowed. Thank you all so much, I love the fact that my husband is treated with dignity. Thank

you.

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Review from Karen M (Niece of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience

A polite and professional service. Always kept me informed and allowed me to speak to my Auntie.

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Review from Jennifer B (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience

On my visit to Ovedene although I was fully aware of all the procedures I had to go through I was quite nervous. Seeing my mum one to one after almost 6 months was going to be upsetting anyway. I had no need to worry everything was done so professionally and the carers were so helpful. Seeing my mum

was lovely, she was so happy, nothing could be faulted. We enjoyed every minute. Thank you for all you do, keeping my mum safe as well as protecting others. This year has been horrible especially for care homes and I know my mum wishes there were more activities and I appreciate it’s been difficult but I cannot fault the care she gets, all the staff need medals and lots and lots of praise. Thank you!

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Review from Edward W (Son of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident at Overdene for over 2 years. She is very well looked after and is happy with the care she receives. She has a comfortable room which overlooks a small garden area. Her room is equipped with everything she needs, and she finds it comfortable. Overdene takes care of all

my Mum’s GP needs and medication which is greatly appreciated. Laundry is regular and both my Mum’s room and the facilities are clean and well maintained. There are communal areas which my Mum enjoys using to chat with other residents, such as over meals. Overall, Overdene provides a very good level of care for my Mum and we are very happy with the service provided.

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Review from J E (Son of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience

I am impressed by the care and consideration shown towards my mother. The home is well run and efficient. The staff are caring, respectful and considerate. My mother has never expressed anything other than positives about her care and treatment. I honestly don't think she could receive better care.

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Review from David (Son of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience

Although the property is a little "Tired" in appearance, The staff at Overdene House make up for this in every possible way. They are very caring towards their residents (and visitors). They will go out of their way to help in any way they can. I couldn't have wished for a better home for my mother

to be taken care of. At the end of the day, it's about the care that the staff give and I give them all the credit they deserve. If anybody is looking for the ideal home in this area, I would recommend Overdene House as the home of choice.

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Review from A E (Wife of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience

My husband was not here long but we were made to feel so cared for. The manager and staff are so kind.

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Review from L M (Respite Resident) assisted by family/friend published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

I enjoy my respite at Overdene. I have stayed a number of times and each time I am made welcome by the staff and greeted as a friend. The two different rooms I have stayed in were clean and comfortable, as is the lounge and dining room. I enjoy my choices of food and always plenty of it. I like my porridge.

I take part in activities and like my outings. The staff always help me when I get confused and are very patient. I look forward to my respite at Overdene.

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Review from G H (Respite Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience

Very good. Will return - excellent.

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Review from William Y (Husband of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

There is a good, calm atmosphere in the home It is peaceful and the residents are content and not oppressed in any way.
This is down to, I believe, hands-on leadership and teamwork.
It is to be hoped your other homes operate to a similar standard.

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Review from Catelyn W (Sister of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience

The management and staff were brilliant the care and communication from manager to the kitchen was great nothing was to much trouble and the empathy and care were superb. The manager knew the answers to all our queries and texted immediately to all our request and dad loved it thanks Overdene team.

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Review from Elaine P (Daughter-in-law of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience

During my mothers-in-law's stay, I was most impressed by witnessing staff interaction with the residents as they showed great compassion, patience and care to all. The food was of a good standard with personal preferences catered for. Entertainment and interests were a great source of pleasure. It

was of great comfort to us, her family, to know she was safe and cared for.

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Review from Geoffrey P (Son of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been at your care home for nine months. She moved there from another care home as her health was deteriorating and it was decided she required nursing care.
From day one all the staff made her and the family feel welcome and at ease in the surroundings.
She has received exceptional care

all the time she has resided at this home.
Unfortunately, her condition has worsened and she is now bed bound but the carers, nurses and all other staff upstairs have continued to wash, feed, nurse and to see to her every need.
I cannot thank everyone enough for all the care and support they have given my mother and all the family during these difficult times.

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Overdene House Care Home

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