Pinetum

Valley Drive, Countess of Chester Health Pk, Liverpool Road, Chester CH2 1UA
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9.9 45 Reviews
  • Pinetum, Chester
Located in the grounds of the Countess of Chester Hospital, Pinetum is a comfortable, purpose-built home. The skilled team provides nursing and respite care for older people, including those who are living with the early stages of dementia.

In addition to light and airy bedrooms, residents at Pinetum also benefit from welcoming living and dining areas where they can socialise or enjoy a slower pace of life.

The compassionate team at Pinetum takes the time to learn about each resident, enabling them to curate personalised care and lifestyle plans which promote independence and a positive quality of life.

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Care Provided by Pinetum

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Narcis Mitu (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Pinetum

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,835
    • RESPITE Self-Funded Nursing Care from £1,855

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Pinetum to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Pinetum Reviews (45)

Total of 45, showing 1-20
9.9

Pinetum has a Review Score of 9.9 (9.895) out of 10, based on 20 reviews in the last 2 years. Over all time Pinetum has 45 reviews.

Overall Experience

  • 42
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Review from J C (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is staying here for end of life care. He has received a lot of encouragement from the staff to be involved in activities and went from being bed ridden to walking about and chatting with the lovely staff members. He is happy here and is safe to wonder about with no risk of getting outside.
It is very clean and tidy, staff work hard and are friendly. They have a resident bunny too.

Reply from Caprice Geisha, Home Manager at Pinetum

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Yvonne R (Friend of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is currently at Pinetum and we couldn't ask for more everyone is friendly and helpful , she is treated with kindness and dignity, the staff have a gentle approach at all times.. her medical needs are met swiftly and we have nothing but gratitude to those who are caring for her when we are
not able to be there . She has been lucky with her room and it overlooks the garden everywhere is cleaned continuously to a very high standard, and dietry needs are met again to a very high standard . It's a 10 out of 10 for me Keep up the good work Pinetum.

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Review from Ann S (Wife of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst my husband has only been a resident at Pinetum for a short time, we have been very warmly welcomed and made to feel part of the home community by both management and staff, the level of care in all departments has been very good.

Reply from Caprice Geisha, Home Manager at Pinetum

Thank you very much for taking the time to leave us feedback about your experience.
At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S K (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, helpful and treat the residents with dignity and respect. The building and facilities are well maintained and a good standard of cleanliness is maintained. A good number of activities are offered and overall I was very happy with the care Mum received.

Reply from Caprice Geisha, Home Manager at Pinetum

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from M T (Husband of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the manager and staff enough. Excellent.

Reply from Caprice Geisha, Home Manager at Pinetum

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jackie H (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pinetum staff are all absolutely fabulous, I cannot thank them enough for the kindness, care, patience, understanding & empathy they have shown my 88-year-old mum. She loves them all, her confidence has grown within the home, and all her needs are met & more. The level of care is of the highest standard,
and I totally & utterly recommend Pinetum, especially the fabulous staff! To say they go "above & beyond" is an understatement. Caring staff who really do care. The food is also "amazing", homemade & my mum has eaten things she wouldn't even have tried if I had made them and thoroughly enjoyed every time! Thank you so much Pinetum for caring so much.

Reply from Caprice Geisha, Reviews Team at Pinetum

Thank you very much for taking the time to leave us feedback about your experience. At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from John B (Brother of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently spent some time in Pinetum and received wonderful care.
Thanks to all the staff, they made her stay comfortable and treated her in the most friendly way.
During my visits, I could see the wonderful contacts they had with all the patients.

Reply from Caprice Geisha, Reviews Team at Pinetum

Thank you very much for taking the time to leave us feedback about your experience. At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Gary M (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been well treated and cared for with dignity and respect. The staff have been sensitive to her needs as well as those of her family and we have felt supported through a difficult few months. We are thankful for the kindness and consideration shown by everyone at the home.

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Review from Stephanie H (Daughter-in-law of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was transferred to Pinetum from the hospital, from being greeted at the door to being taken to her room, she was made really welcome. All staff have been professional, kind and reassuring to my mother-in-law and all her visitors. They ensured she was treated with dignity and as an individual
at all times. The cleanliness of the room is very high standard as is the home, mother-in-law thinks she's in a hotel as the food is nice.

Reply from Caprice Geisha, Reviews Team at Pinetum

Thank you very much for taking the time to leave us feedback about your experience. At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Linda Y (Sister of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has recently been admitted to 'Pinetum' for full-time permanent care. The building is clean and cared for. The rooms are bright and cheerful. The staff are wonderful and we have no hesitation in recommending this Care Home.

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Review from Peter W (Respite Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so delighted with all the staff, and the selection of meals provided.
The care and attention afforded to me is inspiring it goes towards my health recovery journey.
My review is my personal experience but I have met other residents who concur with my appraisal.
The choice of activities available
is comprehensive and very meaningful.
Especially one staff member who is wonderful.

Reply from Reviews Team, Reviews Team at Pinetum

Hi Peter, thank you very much for taking the time to leave us feedback about your experience. At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Anne F (Sister-in-law of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visit his sister at Pinetum Care Home and find the standard of care excellent.
All the staff I have encountered are extremely caring and have a good rapport with my sister-in-law who has dementia.
Although my sister-in-law has dementia, her general physical health has improved
significantly over the last few weeks.
I also find that on arrival the home smells fresh and inviting.
My husband also states that he is impressed with the cleanliness and tidiness of the home.

Reply from Caprice Geisha, Reviews Team at Pinetum

Hi Anne, thank you very much for taking the time to leave us feedback about your experience. At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Vicky W (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently receiving excellent care. The staff can't do enough for him and are so friendly and cheerful. He's on respite at the moment but would be happy if he needed to stay long-term. It's very clean and there are several lounges to sit in. Visitors are also made to feel very welcome.

Reply from Caprice Geisha, Reviews Team at Pinetum

Hi Vicky, thank you very much for taking the time to leave us feedback about your experience. At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jackie C (Wife of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just had a respite week. He had excellent care. Although he is non-verbal he was able to vigorously nod when I asked him did you enjoy your stay.
So thank you, to all the lovely staff for your care and kindness given.

Reply from Reviews Team, Reviews Team at Pinetum

Hi Jackie, thank you very much for taking the time to leave us feedback about your experience. At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from L H (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Pinetum for end-of-life care. Throughout her 10-day stay, she received excellent care and was treated with the utmost dignity. Everyone at the home was helpful and supportive from the manager, to the nurses and the domestic staff. Staff provided great support and demonstrated
huge kindness and compassion to our family which helped make a really difficult and painful experience more bearable. Thank you.

Reply from Caprice Geisha, Reviews Team at Pinetum

Hi, thank you very much for taking the time to leave us feedback about your experience. At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J W (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurses and carers are kind to my mum. She was looked after very well, ie cleaned and cared for, room was clean, and the staff was helpful and friendly.
Overall facilities are good. Visiting hours were open and available.

Reply from Reviews Team, Reviews Team at Pinetum

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from K E (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken to Pinetum for respite after fracturing her leg. She was nervous as she has never been a resident in a nursing home before, but she was made to feel very welcome. The care Mum has received has been amazing and says the carers are more like her friend. The food in the home is outstanding,
it’s prepared fresh every day by their chef, they are given a choice each morning for breakfast and lunch, the evening meal is a 3-course menu which is different each night. There are activities in which Mum can get involved in and make friends with the other residents. The resident's rooms are spotlessly cleaned every day, and even better we don’t have to wash Mum's clothes they are all washed, dried and ironed in the laundry. The only sad thing is once Mum is better she will be going home and I know she will miss everyone at Pinetum.

Reply from Martha Piper, Reviews Team at Pinetum

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from Stephen D (Son of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving, caring and very hard-working staff. Very respectful to the patients, the patient's family members and most of all to each other. A fabulous group of people who make a wonderful team. Keep up this special work that you all do and do it so well. Thank you.

Reply from Reviews Team at Pinetum

Thank you very much for taking the time to leave us feedback about your experience.
At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from C D (Grandson of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been lovely to my nan. Exceptional care, support, kindness and professionalism is given and my nan herself always compliments the home. The activities and opportunities provided are also worth mentioning as the staff are always willing to bring the best out of each resident in a person-centred
way. Thank you Pinetum.

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Review from M W (Granddaughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing from start to finish. The care provided by all of the staff that worked with my grandmother was excellent. Welcoming when we arrived at first and then daily always a warm welcome. The environment was clean and bright and everyone was so accommodating. Would highly recommend Pinetum in future.
Special mention to many of the staff members including the newer guy. Thank you so much for making a terrible time a lot more bearable!

Reply from Martha Piper, Reviews Team at Pinetum

Hi M W, thank you very much for taking the time to leave us feedback about your experience.
At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Pinetum is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Pinetum is calculated as follows: ( (196 Excellents x 5) + (23 Goods x 4) ) ÷ 219 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinetum is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Narcis

Narcis Mitu

Job Title: Home Manager

I worked as a nurse in Romania from 1998 to 2016 when I joined Care UK.


Care UK’s strong values were what made me decide to come to the UK and work here. After speaking with team members in the home, I felt it was a good opportunity for me to develop my career.


When I first joined Care UK, I worked as a nurse. I was soon promoted to Night Nurse Manager, then Deputy Manager and now Acting Home Manager.


My role is to ensure the home is safe and comfortable for residents and to provide support to colleagues in our team. In this role, you need to have strong leadership, communication and time management skills. It’s also important to be confident and experienced and respect others.


My favourite part of the day is our team meeting, where all the colleagues in the home get together and make plans for how we move forward. At Pinetum, we have a strong sense of teamwork, and I’m proud of our colleagues’ commitment, which helps us to get through any challenges together.


Outside of work, I enjoy fishing and reading.


Frequently Asked Questions about Pinetum

What types of Care is Pinetum registered for?

Older Person Care, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pinetum provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pinetum have?

There are 45 Single Rooms.

What are the Facilities & Services at Pinetum?

Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pinetum to the centre of Chester?

1.0 mile(s) as the crow flies, distance by road may be significantly further.