Pinetum

Valley Drive, Countess of Chester Health Pk, Liverpool Road, Chester CH2 1UA
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9.9 45 Reviews
  • Pinetum, Chester
Located in the grounds of the Countess of Chester Hospital, Pinetum is a comfortable, purpose-built home. The skilled team provides nursing and respite care for older people, including those who are living with the early stages of dementia.

In addition to light and airy bedrooms, residents at Pinetum also benefit from welcoming living and dining areas where they can socialise or enjoy a slower pace of life.

The compassionate team at Pinetum takes the time to learn about each resident, enabling them to curate personalised care and lifestyle plans which promote independence and a positive quality of life.

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Care Provided by Pinetum

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Narcis Mitu (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Pinetum

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,835
    • RESPITE Self-Funded Nursing Care from £1,855

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Pinetum to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Pinetum Reviews (45)

Total of 45, showing 21-40
9.9

Pinetum has a Review Score of 9.9 (9.895) out of 10, based on 20 reviews in the last 2 years. Over all time Pinetum has 45 reviews.

Overall Experience

  • 42
  • 1
  • 1
  • 0
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Date Published

45
10
15
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Review from Wendy W (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents at Pinetum and both spent their final days there. Mum was a resident for two and a half years and my brothers and I cannot speak highly enough of the whole team. The whole staff cared for our family through exceptionally difficult times and we cannot thank them enough
for this. The home has an amazing team of friendly, kind, caring and compassionate people and we are extremely grateful for everything they did for Mum and Dad.

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Review from Mike H (Son of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been bed-bound at Pinetum for the last twelve months. During this period she has received first class care for which we are very grateful. If there has been a problem the Staff have informed us, saying what the concern was and what action is being taken - very reassuring.
Because of the
quality care from all the staff, medical, occupational, catering and cleaners we know mother is in good hands.
The building is overdue refurbishment. The general condition is a bit tired which a redecoration would sort out.

Reply from Samantha Debenham, Personal Assistant at Pinetum

Thank you very much for your review – we’re so pleased your mum is receiving first class care at Pinetum and that you feel well informed. We are also happy to let you know that refurbishments are in the pipeline, it’s currently being discussed.


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Review from Jacky O (Wife of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with very friendly staff. My husband has been looked after extremely well with all his medical needs and I feel very confident that he is in safe hands when I leave him in the evening. I have visited a few care homes (relatives) in the past, and this home far outshines any of them.

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Review from L C (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff at Pinetum for the continued kindness and support they provided for my mum during her stay. She settled in straight away and had no complaints whatsoever. We would strongly recommend a stay here.

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Review from Allison H (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, my dad went to Pinetum for respite care. When permanent living was required he requested to remain at Pinetum. His care from both upstairs and downstairs was excellent. Whenever leaving we would feel he was in caring and capable hands. He was treated compassionately for palliative/end-of-life
care and made comfortable. The staff were respectful and considered his dignity.
We were kept informed when needed. The competent care provided allowed us as a family to feel supported.
Dad lived at Pinetum for 4 months, we feel grateful that he was safe and settled there for his final resting place.

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Review from Sylvia E (Wife of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Pinetum Care Home for ten years, for most of those ten years he was bedridden. His care was 100% and management and all of the carers became like family. I was always able to talk to someone if I had any worries. There was always a lovely, relaxed and welcoming feeling as you entered
the home. On three occasions they have saved his life. When my husband passed away in March they were there for me. He had issues which they were able to cope with. The staff and I still keep in contact. If I could give them stars it would be more than five. God bless every member of staff at Pinetum. You are hard-working angels, thank you.

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Review from Sara P (Partner of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very impressed with the level of care my partner is receiving here. She has very complex and severe care needs that fluctuate on a day-to-day level and the care staff have taken the time to get to know her and her conditions thoroughly in only a short time. When she became ill they responded
quickly and effectively and did all the right things. I trust them completely to do the right thing and provide the best care. Most importantly, she feels safe and well looked after. I will be putting a formal compliment into the management ASAP.

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Review from Carol C (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum left in bed for hours seeing no one. Food left as unable to reach. Continually getting infections and had fungus growing on her feet. Showered infrequently, hair not washed. Tablets found in bed, poor nursing care. Very disappointed.

Reply from Samantha Debenham, PA to Marketing Director at Pinetum

We are saddened to hear that this is your experience of Pinetum care home and are disappointed to read of your review. This is certainly not the standard of care we want to deliver for our residents and their families. Our care team undergo regular, in-depth training and we strive to maintain the highest standard of care at Pinetum, so we are disappointed to hear that you feel this was not reflected in your mother’s care.

Our teams are dedicated to creating a care and lifestyle plan tailored to each resident’s needs and wishes. If residents are being nursed in bed, we aim to deliver meaningful, regular one-to-one interaction. Despite this, it is often the case that residents, due to the condition of their health, do not wish to take part in the varied activities offered by our lifestyle team. This is noted in their care plans and is reviewed on a regular basis.

We work closely with local Healthcare Professionals to ensure that residents’ health is closely, consistently and carefully monitored.


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Review from Karen L (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been here for 7 weeks after breaking her knee, and on her subsequent discharge from the hospital. I cannot fault the care Mum has received and the staff are amazing. They have cared for and loved Mum, and she will be sad to leave them when she moves on to her new nursing home. They all deserve
a pay rise. However, on the negative side, I would say that this home needs investment. It is worn down and decidedly uninspiring in terms of decor and facilities. It is a shame really as I think surroundings are so important to the elderly and frail when they have little else to do due to their illnesses or physical ability.

Reply from Samantha Debenham, Personal Assistant at Pinetum

Thank you for taking the time to review Pinetum Care Home. We are delighted to read your wonderful comments about our team and the quality of care your mum received. We are very excited that plans are underway to refurbish Pinetum which will upgrade the décor and furnishings.


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Review from June W (Sister of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely brilliant, patient and my sister loves it there. I have seen her for the first time in a pod because of this lockdown and she looks brilliant. Can't thank the staff enough, I even rang after I had been to thank them for how well she is being looked after and how well she looks.
Thank you very much.

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Review from Janet F (Niece of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good and helped my uncle very much. From when he came out of hospital, he said that he likes all the food he receives. He likes all the staff that help him. He is very comfortable with Pinetum as they keep him safe from Covid19 and assisted him with getting his first jab.

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Review from Susan S (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how amazing the staff at Pinetum are. The care they give my father is beyond what we could have wished for. The staff are very friendly, caring and patient. During this pandemic, they have all worked so hard to keep everyone safe and kept the family informed every step of the way. The
home is very welcoming and clean. As a family, we will never be able to thank them enough for everything they do.

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Review from Ann G (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother, aged 94 was a resident at Pinetum until she peacefully passed away recently. The care that she received and the support that was always provided for us was excellent in every way. Most importantly, there was continuity of care with staff really getting to know our Mum and treating her with
warmth and professionalism. Throughout Covid, we were facilitated to visit safely, when permitted, and otherwise, we had weekly Skype calls and used the excellent Relsapp. Many thanks for looking after our mother as we would have wished and creating a 'homely' environment which felt like a family.

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Review from Chris W (Friend of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend aged 84, was transferred to Pinetum Care Chester, from hospital after 4-months of illness, so he arrived frail, nervous and withdrawn. The care and support were given to him from day one, and throughout the 6-weeks he was at Pinetum was a very strong link in his recovery to a good standard
of health and confidence. He was transferred from Pinetum mid-February, somewhat saddened to be transferred to his permanent nursing home closer to his roots. We cannot thank the care, support and understanding, patience and enthusiasm of all the staff, of Pinetum, who were committed to sending him onwards in the best of health.
The outcome of this is that he moved into his new home, and was able to settle very quickly, make friends and start to enjoy his now new home, with the outlook of many more years of a happy life. Tragically he, unfortunately, passed with the Covid 19 virus, leaving this world far too soon. My thanks to all carers, for all folks, who have been taken with this disease

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Review from D K (Sister of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has lived at Pinetum since 2013. She is very settled and happy there. The staff ate always warm and patient with her and visitors are made to feel welcome.
I often recommend Pinetum to friends. I feel relieved and satisfied that my sister is very settled there.

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Review from K W (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital into the care of Pinetum in November 2019. I have found the level of care and compassion to be excellent from the management and all levels of interaction. The care has been instrumental in reducing the stress and trauma my mother was experiencing.

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Review from B H (Wife of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very ill and vulnerable due to his condition and was unable to communicate.
From the day he arrived, we, as a family, were sure he was well cared for and all his needs met. As he deteriorated, the care was updated appropriately. We were also supported.

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Review from Catherine B (Friend of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a dear friend who is resident at Pinetum for several months. I visit at various times of the day. I have been pleasantly surprised by the home and its staff. Having had limited experience of care homes, Pinetum compared very favourably to the last one I visited. There is no unpleasant
smell as you enter the building, everywhere is well maintained and the staff are exceptionally friendly and welcoming, always offering visitors a cup of tea or coffee. It is often difficult for relatives and/or friends to look for care accommodation for loved ones but I can genuinely recommend Pinetum as an option.

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Review from Mark B (Grandson of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan had been in and out of care homes for 12 months. As a family, we believe that the care provided within Pinetum was exceptional and the best across Chester. The staff (including cleaners, carers and everyone) would not be anymore caring and considerate. They collectively create an environment
where family go away feeling and believing that their loved ones are in safe hands. I and my family have been delighted with the support provided. Please thank everyone involved. Outstanding quality of service.

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Review from Janice E (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident here until he passed. Every member of staff were beyond caring and treated my Father with dignity and respect. Myself and my children were treated with extreme decency and looked after as much as humanly possible. Everywhere was spotless and personal care of residents was second
to none. We stayed for 4 days without a break. The staff made USC feel welcome and everything was explained. If I needed to go into a care home, I couldn't wish for a better place.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Pinetum is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Pinetum is calculated as follows: ( (196 Excellents x 5) + (23 Goods x 4) ) ÷ 219 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinetum is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Narcis

Narcis Mitu

Job Title: Home Manager

I worked as a nurse in Romania from 1998 to 2016 when I joined Care UK.


Care UK’s strong values were what made me decide to come to the UK and work here. After speaking with team members in the home, I felt it was a good opportunity for me to develop my career.


When I first joined Care UK, I worked as a nurse. I was soon promoted to Night Nurse Manager, then Deputy Manager and now Acting Home Manager.


My role is to ensure the home is safe and comfortable for residents and to provide support to colleagues in our team. In this role, you need to have strong leadership, communication and time management skills. It’s also important to be confident and experienced and respect others.


My favourite part of the day is our team meeting, where all the colleagues in the home get together and make plans for how we move forward. At Pinetum, we have a strong sense of teamwork, and I’m proud of our colleagues’ commitment, which helps us to get through any challenges together.


Outside of work, I enjoy fishing and reading.