Pinetum

Valley Drive, Countess of Chester Health Pk, Liverpool Road, Chester CH2 1UA
Submit a Review
9.9 45 Reviews
  • Pinetum, Chester
Located in the grounds of the Countess of Chester Hospital, Pinetum is a comfortable, purpose-built home. The skilled team provides nursing and respite care for older people, including those who are living with the early stages of dementia.

In addition to light and airy bedrooms, residents at Pinetum also benefit from welcoming living and dining areas where they can socialise or enjoy a slower pace of life.

The compassionate team at Pinetum takes the time to learn about each resident, enabling them to curate personalised care and lifestyle plans which promote independence and a positive quality of life.

Show Pinetum on the Map

Care Provided by Pinetum

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Narcis Mitu (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Pinetum

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,835
    • RESPITE Self-Funded Nursing Care from £1,855

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Pinetum to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Pinetum Reviews (45)

Total of 45, showing 41-45
9.9

Pinetum has a Review Score of 9.9 (9.895) out of 10, based on 20 reviews in the last 2 years. Over all time Pinetum has 45 reviews.

Overall Experience

  • 42
  • 1
  • 1
  • 0
  • 1

Date Published

45
10
15
20
25

Review from D R (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received from the Pinetum staff was excellent.
Their compassion was second to none.
The home was beautiful and clean.
Unfortunately there were occasional toilet smells on my dad's floor - through no fault of the staff as they always took care to distinguish unpleasant odours rapidly.
The
laundry service was excellent too.
Can't comment on the food as my dad's diet was virtually non existent, but the chef's patience was wonderful and he tried his hardest to offer anything to my dad.
The separate financial side of things was very upsetting for my mum and I believe she has written to the council over this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gwyneth C (Wife of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Pinetum from the adjacent hospital as part of their "winter beds scheme". He has now been at Pinetum for two months and will continue to be cared for there as a permanent resident.


During this time we have received nothing but kindness, care and professionalism from

all the staff, some of whom have been there for many years.


My husband is the second member of his family to reside at Pinetum and because of the care his sister received this has been our only preference. I wouldn't want him to be anywhere else and I do hope he is able to see out his life in their care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Friend of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are hard-working and consistently kind. They are approachable without exception and responsive when needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roe M (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Pinetum Nursing Home on the 19th of August after leaving hospital. Mum was being treated as palliative due to stomach cancer. Pinetum staff made me and mum welcome from the very start. They cared and looked after mum, showing compassion, sharing experiences with me, supporting
and comforted us both. Nothing was too much effort 24/7. They continued their care for the entire time she was there - she passed away on 16/9/16. Domestic, catering, care workers and nurses showed care and compassion. I always felt welcome and part of the 'Pinetum family'. Nothing at all was too much trouble. I can't thank them all enough for the care they gave.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen W (Daughter of Resident) published on 21 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Pinetum for the last 6 months of her life until her death in July. I cannot fault the care she received from all the staff. This enabled her to stay at the home without having to die in hospital. Mum had dementia which meant her behaviour could be erratic but staff were always very
patient with her. I visited at random times without prior notice and always found Mum clean and well cared for. If you are looking for an efficient, well run and caring nursing home I would recommend Pinetum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Pinetum is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Pinetum is calculated as follows: ( (196 Excellents x 5) + (23 Goods x 4) ) ÷ 219 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinetum is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Narcis

Narcis Mitu

Job Title: Home Manager

I worked as a nurse in Romania from 1998 to 2016 when I joined Care UK.


Care UK’s strong values were what made me decide to come to the UK and work here. After speaking with team members in the home, I felt it was a good opportunity for me to develop my career.


When I first joined Care UK, I worked as a nurse. I was soon promoted to Night Nurse Manager, then Deputy Manager and now Acting Home Manager.


My role is to ensure the home is safe and comfortable for residents and to provide support to colleagues in our team. In this role, you need to have strong leadership, communication and time management skills. It’s also important to be confident and experienced and respect others.


My favourite part of the day is our team meeting, where all the colleagues in the home get together and make plans for how we move forward. At Pinetum, we have a strong sense of teamwork, and I’m proud of our colleagues’ commitment, which helps us to get through any challenges together.


Outside of work, I enjoy fishing and reading.