Primrose House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 79 Reviews
  • Primrose House Care Home, Crewe
At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.

Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering views across the garden as well as three sitting rooms and a dining area, with views out onto the garden. The enclosed garden and pretty patio, cared for by some of the residents, is a popular place to sit and relax in the company of friends and relatives. All bright and comfortable bedrooms and living areas are easily accessible, ensuring inclusivity for all residents.

Committed to delivering personalised and empowering care, the care team at Primrose House dedicate time to learn about each person they support, allowing them to not only cover their care needs but also ensure there are opportunities for them to get involved with life at the home. And the catering team take the same approach, designing and delivering varied menus to suit individual taste and requirement, full of nutritional and enjoyable meals to be enjoyed each day, whether dining with fellow residents or welcoming friends and family for a visit.

Primrose House is a focal point of the Haslington community, and residents are encouraged to socialise and enjoy their local area as much as possible, helping them to feel more at home.

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Care Provided by Primrose House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Dawn Sadler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000
    • Number of floors: 1

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room

Primrose House Care Home Reviews (79)

Total of 79, showing 1-20
9.9

Primrose House Care Home has a Review Score of 9.9 (9.863) out of 10, based on 16 reviews in the last 2 years. Over all time Primrose House Care Home has 79 reviews.

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Review from A W (Great-Nephew of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been amazing from when my relative arrived, it's great to see the entertainment, play with bats and balls, hats and melody singing, every staff member we have met should be praised for their professionalism towards the patients, so pleased with what we have seen. Value for money the
owners get a lot out of patients' money, give the staff a good bonus out of.

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Review from T S (Daughter-in-law of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, warm and has a nice atmosphere. Primrose House is excellent, the staff are all kind, caring and chat as if known them for longer than we have. Father-in-law always looked clean, comfortable and had all his personal things from home around him, staff took time to chat with him about
his life and likes which he enjoyed. They keep us up to date on his health at every event. We can never thank them enough, every single one of you.

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Review from Deborah C (Niece of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived at Primrose House Care Home for over 10 years. The care she receives is always excellent. The staff are helpful, friendly and her care needs are reviewed with us every few months. She now eats a pureed diet and has one to one care. The staff are patient and kind. Although she is unable
to walk anymore my aunt is regularly moved out of bed into the lounge or dining room and it's nice to see her sitting with the other residents. Her personal care is good. The home is currently being refurnished, the lounge area is lovely and comfortable. Decorated nicely at Christmas time.

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Review from Chris C (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father wanted to visit and be with mum over Christmas day. I was unable to facilitate this as I was with family out of area. Primrose House Care Home were wonderful at looking after him and he got to be with mum. Whenever there has been any change for mum, I have been informed straight away by phone.
I know my mum is relaxed safe and happy here. Two members here stood out but everyone else is wonderful, so caring and mum is treated with dignity.

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Review from Yvette H (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my mother from Staffordshire, we are very happy with the move. Mum looks cleaner, happier and back to her cheeky self.
We love that she is interacting now - she was withdrawn, but now she is very happy, and we are very happy with her care, the staff (exceptional, by the way), the food,
drinks etc.
Mum has said she likes being here, at her previous home she wanted to go out/get out, but now she enjoys being in care. Well done all, we are very grateful.

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Review from V S (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother arrived here from another home after respite care, she was confused in pain from several falls, and unable to stand. She had virtually stopped eating. The kind, cheerful care she has experienced here has meant that she is happier, more relaxed, starting to look more alert, and trying to walk
and eat independently again. I feel confident that she is safe, happy, and well looked after. She is friends with all the staff and is always clean, well turned out, and even stimulating activities to do.

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Review from Lynne T (Daughter-in-law of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law lived at Primrose House for 18 months. She suffered from advanced Alzheimer's. All the care, auxiliary, and management staff treated her, and us, with care and respect. It was reassuring to know Mum was being looked after so well. As she approached the end of life, the team made her
passing comfortable and calm. They kept us informed and were so helpful. We're grateful that Mum got to spend her last 18 months at Primrose House.

Reply from Clare Sheehan, Careline Advisor at Primrose House Care Home

We want to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mother-in-law received at Primrose House care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from Vivien T (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care received, Primrose House is home from home, we couldn't have wished for a better place. Lovely caring staff who go out of their way in every aspect.

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Review from Christine K (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose House is a true home-from-home. All the staff, without exception, make living here the very best that it can be. Each individual is valued, encouraged and wlloed to be their own selves whilst given great food, facilities, safety and security. Visitors are welcomed and everyone receives more
warmth than I ever thought possible. The whole ethos wraps around residents and families alike and provides complete care.
Wonderful and thank you.

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Review from J M (Wife of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was welcomed and helped to settle quickly. The home has a friendly atmosphere and visitors are made to feel very welcome and included in the resident's care. The lounges are comfortable, light and airy. The staff are all welcoming, and approachable and have good relationships with the residents.
I feel my husband is in a good place and the rest of his family agrees.

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Review from Sharon B (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad came to Primrose House Care Home, he could not walk after his strokes and falls. Thanks to the staff for their care, support and kindness. He is now looking and living his best life. Every time we came to see Dad, every member of staff smiles and talks to us. Thank you for giving my dad
his life back and dignity.

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Review from Paul T (Son of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fantastic. Helpful, caring and considerate. Since Mum has been at Primrose she is much happier and my wife and I have peace of mind that she is being well cared for in a safe place. Well done all!

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Review from Ann M (Wife of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my husband is being taken care of at this home. All the staff, even the laundry, carers, nurses, cleaners, etc. etc., are so friendly, cheerful, helpful, giving the place a happy, warm atmosphere everywhere. We feel like family. Everyone cares so much. I would not have my husband
anywhere else.

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Review from Maria M (Wife of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care home very welcoming. The staff are always very helpful and caring even in the face of difficult times, they are there to help.

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Review from Angela F (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. Nothing is any trouble. Helpful, friendly, and go out of their way to help. They have been excellent with my mum. 100% recommend.

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Review from Glyn O (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the ten years that my mother has been a resident of Primrose House, she has received care that I can only describe as outstanding. The facilities are always clean, tidy and in good repair. The staff, all of them, are fantastically efficient and very caring.
I can relax knowing that my mother is
receiving the best care possible.
There are no negatives at Primrose House in my experience.

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Review from Vivien T (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is receiving first class care, all the staff are lovely and super friendly, nothing is too much trouble. One staff member especially is absolutely fantastic and so caring, we couldn't wish for a better person to help take care of Dad, make him smile and brighten him up, you should be very proud
of the lovely caring nature she has. All of your staff are a credit to your company and are extremely dedicated, we feel at ease knowing Dad is receiving the very best of care.

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Review from Val WB (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for a couple of years now and I feel very comfortable and reassured by the care she receives. The team really understand her likes and dislikes and have built a strong bond with her. She is well looked after on her good days (and bad days, which are few). If I have any questions,
they are responded yo promptly. I, myself, enjoy spending time at Primrose House with Mum and I am really grateful she has found a home that suits her.

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Review from Michael M (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been excellent. Always looks clean and tidy and well cared for. The staff are helpful, polite, friendly and very caring. The home itself is always clean, the communication is excellent and always kept up to date with the care of my mother.

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Review from Mark M (Son of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the level of care mum has received since arriving at Primrose House. Her physical health has improved and mum always seems happy. All the staff are extremely friendly and helpful and always treat mum with care and compassion.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Primrose House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Primrose House Care Home is calculated as follows: ( (167 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 190 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Dawn

Dawn Sadler

Job Title: Home Manager

Introducing Dawn Sadler
Home Manager at Primrose House, Haslington


What does ‘kindness’ mean to you?


“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”


As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.


When asked what she enjoys most about her role, Dawn remarked:


“Hearing the laughter throughout the home from both Colleagues and Residents”


Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.


If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Primrose House Care Home

What types of Care is Primrose House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Primrose House Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Primrose House Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Primrose House Care Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose House Care Home to the centre of Crewe?

2.1 mile(s) as the crow flies, distance by road may be significantly further.