Primrose House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 79 Reviews
  • Primrose House Care Home, Crewe
At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.

Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering views across the garden as well as three sitting rooms and a dining area, with views out onto the garden. The enclosed garden and pretty patio, cared for by some of the residents, is a popular place to sit and relax in the company of friends and relatives. All bright and comfortable bedrooms and living areas are easily accessible, ensuring inclusivity for all residents.

Committed to delivering personalised and empowering care, the care team at Primrose House dedicate time to learn about each person they support, allowing them to not only cover their care needs but also ensure there are opportunities for them to get involved with life at the home. And the catering team take the same approach, designing and delivering varied menus to suit individual taste and requirement, full of nutritional and enjoyable meals to be enjoyed each day, whether dining with fellow residents or welcoming friends and family for a visit.

Primrose House is a focal point of the Haslington community, and residents are encouraged to socialise and enjoy their local area as much as possible, helping them to feel more at home.

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Care Provided by Primrose House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Dawn Sadler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000
    • Number of floors: 1

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room

Primrose House Care Home Reviews (79)

Total of 79, showing 21-40
9.9

Primrose House Care Home has a Review Score of 9.9 (9.863) out of 10, based on 16 reviews in the last 2 years. Over all time Primrose House Care Home has 79 reviews.

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  • 60
  • 19
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Review from Richard S (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a godsend. The staff are amazing. I am so, so happy with her care. They understand mum and her behaviours so well. The staff all work tirelessly to do what's best for mum. I can't thank them enough. Thank you for all you do.

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Review from Anthony B (Son-in-law of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Primrose House look after my mother-in-law in a very caring way. She has been more happy since she moved here and we are extremely satisfied with all aspects of her care.

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Review from Claire K (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been treated with care and dignity since her transfer here in April. The staff seem to fully understand her needs and telephone with updates on her health. I feel that mum has settled in ok.

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Review from Sabina S (Daughter of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, treat residents with dignity. Family is always kept in the loop. I feel happy my mother is well cared for, happy and safe.

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Review from L D (Niece of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm friendly atmosphere. Clean and tidy. Welcoming. Friendly approachable staff who are always willing to spend time with resident's family. Queries are always addressed. Plenty of activities for residents.

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Review from C H (Wife of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose House carers and nurses gave my husband kindness and care during his illness. In his last few weeks, there was good contact with the family at home, throughout. An excellent, well-run place.

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Review from K F (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that my mum has received during her time here is everything that you could wish for your loved one. Treating my mum as a person and not a patient is worth more than anything.

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Review from A B (Son of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is clearly very well looked after and happy to be where she is. The care provided is sincere and there is a family atmosphere in the care home. It's so reassuring to know that Mum is in good and safe hands.

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Review from Sheila G (Wife of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased that my husband is settled and well looked after and always clean. I know he can be difficult at times with shouting, but they deal with him. They deal with his requests and we are all happy to see him well cared for. We are able to visit according to rules and we are treated with respect. All
in all, a good nursing home.

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Review from A F (Grandson of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Do good in going the extra mile and helping everyone out.

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Review from Mark B (Son-in-law of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and treat my in-laws with dignity and respect. My wife and I have been happy that they could be together in such a good home, especially at such a difficult time.

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Review from Margaret B (Wife of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy at Primrose House, settled in well. Staff are so lovely and caring.

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Review from Phil B (Son of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who genuinely care for residents. Good communications to family. I feel completely confident that my mum's needs are being met and that she is safe and looked after.

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Review from K D (Son of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent indoor visit considering the circumstances. Very efficient and helpful staff.

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Review from B S (Brother of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way my sister is treated, she is happy and settled which makes me feels easy in my mind about her care. Thank you for looking after her so well she has always enjoyed living here. Thank you.

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Review from J B (Wife of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very kind and supportive as I have missed my husband so much. He has settled in well which is very reassuring and I feel he is in such safe hands. Indoor visits are fantastic long may they continue.
Thank you, you all do such a marvellous job.

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Review from Moira L (Daughter of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Always friendly and have time for both relatives and residents. Lovely location.

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Review from A J (Son of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Primrose have been pro-actively good in communicating with other family members, especially during this Covid Pandemic. They have shown themselves as attentive to my mother and providing my mother with all the support which she needs. Primrose has been pro-active when my mother has needed
outside medical attention and they have kept me informed. My mother's well being has been a priority to them and this can be seen in my mother's expressions to them.

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Review from L M (Son of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Primrose House, my mother has been treated with kindness and dignity. The staff are attentive and understanding and they are well trained. The facilities are clean and well maintained and the home is good at communicating with family members. I have confidence in the home being a comfortable
residence for Mum in her advancing years.

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Review from P C (Sister of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Primrose House looked after my sister for 18 months, she received wonderful care and attention, especially during the last month of her life. We knew she was in very caring hands and treated with kindness and compassion.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Primrose House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Primrose House Care Home is calculated as follows: ( (167 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 190 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Dawn

Dawn Sadler

Job Title: Home Manager

Introducing Dawn Sadler
Home Manager at Primrose House, Haslington


What does ‘kindness’ mean to you?


“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”


As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.


When asked what she enjoys most about her role, Dawn remarked:


“Hearing the laughter throughout the home from both Colleagues and Residents”


Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.


If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.