Primrose House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 79 Reviews
  • Primrose House Care Home, Crewe
At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.

Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering views across the garden as well as three sitting rooms and a dining area, with views out onto the garden. The enclosed garden and pretty patio, cared for by some of the residents, is a popular place to sit and relax in the company of friends and relatives. All bright and comfortable bedrooms and living areas are easily accessible, ensuring inclusivity for all residents.

Committed to delivering personalised and empowering care, the care team at Primrose House dedicate time to learn about each person they support, allowing them to not only cover their care needs but also ensure there are opportunities for them to get involved with life at the home. And the catering team take the same approach, designing and delivering varied menus to suit individual taste and requirement, full of nutritional and enjoyable meals to be enjoyed each day, whether dining with fellow residents or welcoming friends and family for a visit.

Primrose House is a focal point of the Haslington community, and residents are encouraged to socialise and enjoy their local area as much as possible, helping them to feel more at home.

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Care Provided by Primrose House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Dawn Sadler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000
    • Number of floors: 1

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room

Primrose House Care Home Reviews (79)

Total of 79, showing 41-60
9.9

Primrose House Care Home has a Review Score of 9.9 (9.863) out of 10, based on 16 reviews in the last 2 years. Over all time Primrose House Care Home has 79 reviews.

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Review from A D (Friend of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so caring. Residents are always well and happy. Window visits are carried out so well. I have also had staff take the time to keep in touch via skype.

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Review from Vicky M (Daughter of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was at Primrose for nearly 6-years. He had vascular dementia and was quite characterful at times. The staff looked after him so well and came to love him with all his traits that the disease brings. Sadly Dad passed away last week at the home, and we as a family were with him. The home looked
after us all through this sad time with support from everyone, and they were all very respectful. I just wanted to say thank you for caring for my Dad through this time.

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Review from Ricky B (Son-in-law of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise for a really professional and caring team.
The facilities and staff are amazing. Thank you.

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Review from Amanda R (Granddaughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose has a lovely, friendly atmosphere. Nothing seems too much trouble for the staff who treat the residents with great respect and dignity. My nan has been here for 3 years and is always happy in her own little world.

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Review from J C (Friend of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is well looked after and always seems happy when I visit.

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Review from Laura H (Granddaughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in this home for 2 years and I can honestly say the care they have given my nan has been excellent. Each time I've visited, I've always been greeted with a smile and asked if there's anything I need I.e cup of tea or coffee. Since my nan has been in the home my grandad has found the
whole situation so upsetting but with the help of the staff, he's felt happy and grateful that the staff have helped and comforted my nan and that means the world to us all as a family. The home is very clean and my nan's room is so warm and comfortable.
Overall, I would highly recommend this care home to anyone. If you're looking for your loved one to be looked after with such loving care, this is the place to come.

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Review from M W (Wife of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff. Always keen to keep us informed.
A lovely atmosphere, staff/patient ratio excellent.

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Review from Val R (Wife of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are first rate. The staff are friendly and caring. We couldn't ask for anything better.

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Review from Jane C (Niece of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit Primrose House. My uncle is well cared for and there is always a good atmosphere amongst the staff.

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Review from Kenneth D (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The way in which the staff deal with my father is very caring, respectful and with concern they are always helpful and put my father's interests first and I can only praise all the staff highly in all respects.

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Review from Amy H (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm and welcoming home. Very helpful in every way and professional in their approach to caring for my dad. He is thriving here, eating and looking well. Very settled. Thank you.

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Review from Elsie G (Wife of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been here a short time and I am very satisfied with his care and how comfortable he is.

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Review from G B (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with Primrose House and my dad appears happy and comfortable and looks well.
This room is always clean and tidy. The staff are always visible and ready to help.
Staff have remained the same and seem happy at their work.

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Review from L C (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, clean care home. The staff are really good and spend time with the residents ensuring all is ok, always make time for the relatives as well. I always feel welcome. Care in the home is good.

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Review from Paul P (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my experience very heartwarming and upsetting, after 4 years of visiting my mother I thought it would get better but it does not. Thank God she is being looked after by an exceptional team of people. Thank you all!

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Review from Mark C (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and communication with family members. The home gives you the feeling that your loved one will be well looked after and delivers on all fronts. The family would like to thank all the staff for all their hard work looking after dad.

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Review from Pat P (Relative of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are kind and caring and go the extra mile to make the residents feel safe, secure and loved.


Can't thank them enough.


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Review from Warren S (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely helpful and take great care of my mum. They constantly check that my mum is OK and encourage her to take part in activities.

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Review from John S (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really good care home - staff are very good and friendly. Mother is very contented.

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Review from Thomas T (Husband of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the care and the care home.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Primrose House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Primrose House Care Home is calculated as follows: ( (167 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 190 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Dawn

Dawn Sadler

Job Title: Home Manager

Introducing Dawn Sadler
Home Manager at Primrose House, Haslington


What does ‘kindness’ mean to you?


“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”


As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.


When asked what she enjoys most about her role, Dawn remarked:


“Hearing the laughter throughout the home from both Colleagues and Residents”


Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.


If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.