Primrose House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ
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9.9 79 Reviews
  • Primrose House Care Home, Crewe
At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care.

Purpose-built and carefully designed, residents at Primrose House benefit from a choice of lounges to relax or socialise with friends, each featuring comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; with some offering views across the garden as well as three sitting rooms and a dining area, with views out onto the garden. The enclosed garden and pretty patio, cared for by some of the residents, is a popular place to sit and relax in the company of friends and relatives. All bright and comfortable bedrooms and living areas are easily accessible, ensuring inclusivity for all residents.

Committed to delivering personalised and empowering care, the care team at Primrose House dedicate time to learn about each person they support, allowing them to not only cover their care needs but also ensure there are opportunities for them to get involved with life at the home. And the catering team take the same approach, designing and delivering varied menus to suit individual taste and requirement, full of nutritional and enjoyable meals to be enjoyed each day, whether dining with fellow residents or welcoming friends and family for a visit.

Primrose House is a focal point of the Haslington community, and residents are encouraged to socialise and enjoy their local area as much as possible, helping them to feel more at home.

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Care Provided by Primrose House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Dawn Sadler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000
    • Number of floors: 1

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room

Primrose House Care Home Reviews (79)

Total of 79, showing 61-79
9.9

Primrose House Care Home has a Review Score of 9.9 (9.863) out of 10, based on 16 reviews in the last 2 years. Over all time Primrose House Care Home has 79 reviews.

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Review from Joyce H (Wife of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was heartbroken when my husband had to go into care, but since he has been in Primrose, he has settled in very well and the staff have been excellent with him. I now have no worries about his health and his safety because the staff on all shifts are so caring. Thank you for giving me peace of mind.

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Review from Judith C (Sister of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Primrose House a very happy and relaxing place to be. They look after my sister very well indeed. Would recommend this care home to anyone.

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Review from Sandra J (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the overall care my mother is receiving. Staff are very helpful and listen to any concerns I may have. I've seen great improvements to the home the last few years. Overall appearance is good lots of different features and seating areas as you walk along the corridors.

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Review from T G M (Brother of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Jo R (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving here, dad has improved an awful lot, his care is great and my sister and I are very pleased.
Dad joins in and enjoys all the activities that are put on in the home.

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Review from Robert D (Partner of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff helpful and extremely kind to everyone, residents and visitors.
I visit daily and the care is of the highest standard.

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Review from S S (Daughter of Resident) assisted by family/friend published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother enjoyed her time at Primrose House. Staff were very friendly and I found no fault with the level of care the staff showed. Members of the team were present at my mother's funeral which was a very kind gesture.

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Review from Loretta M (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family are very happy with the care provided to my father. He is safe and well looked after. If he requires medical attention, he will receive it and we will be informed by the staff.

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Review from Karen G (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident of Primrose House in December 2016.
I visit her at least twice a week at different times and days and she is always clean and tidy. I have always found the staff to be very caring and friendly. The bedrooms are all very light and airy and there is plenty of room for residents
to wander in safety, which is important for my mum because she likes to walk around regularly.

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Review from Sheridan W (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions; staff are very pleasant. Facilities are good. Rooms are excellent. Management is very approachable. Nurses are very 'on the ball'.


After Dad's stroke and ultimate stay in hospital, he transferred to Primrose House. It was apparent that this was the wrong facility for his needs

and staff soon raised these concerns, for which I am very grateful. They helped to get him into a proper sleep routine, which had been disrupted by his stroke and arranged a case review to get him re-homed.

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Review from Helena A (Daughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was at Primrose House for five years.
Over that time there has been improvements and updating to the premises to a high standard.
Each room has its own toilet and sink and a lovely outdoor view.
Also most important for an EMI home is security.
I had no worries of my Mum being able to leave.
Also,
there are three day rooms, one of the most important things.
Management sets a good compassionate lead which helps for teamwork.
A lot of the carers have worked together for many years, this meant they got to know my Mum well on her long journey with Alzheimer's.
I nominate all the nursing staff and carers for The Carers of the Month of March.
They all showed such TLC toward my Mum especially in the final week of her life.
They showed dignity, care, compassion and love.
This was expressed to me while I kept a vigil over my Mum, thereby making it more bearable at that very sad time.
A month has now passed, one thing that really touched my heart was they saw to Mum's belongings and packed them, so when I came to get them all I had to do was put them in the car, such a relief.
Thank you to all staff at Primrose House you are not forgotten.

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Review from C S (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I never cease to be amazed at the way the carers show affection and respect to the residents, even though some of the residents can be cross and even violet.

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Review from M C (Friend of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my friend I am fascinated with the many activities in place for the residents. The staff's personalities really make the experience for the service users special. Nothing is too much to ask and the nurses and carers especially ensure that the residents are okay. I am satisfied that
my friend is well looked after as she tells me continuously of how she likes it here. If any of my family need care in their lives here would be the first place I would send them without a doubt. Terrific.

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Review from Pauline D (Friend of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Primrose House over Christmas. There was a lovely welcoming atmosphere. All the staff were engaging with the resident sand the positive rapport was clean to see. Lovely home. I would be happy for my family to be placed there.

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Review from S S (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad spent a year in Primrose House. It was clean and tidy but occasionally I had to ask for his bedroom floor to be mopped (he couldn't remember to use the loo). The staff were always obliging, always kind to dad and kept him clean, tidy and fed. He was taken on a couple of short outings, I accompanied
him, There were relatives meetings - a time to share with each other and the staff were supportive to relatives. Although activities were provided, staff had little time to support individuals with 1:1 assistance. In the ideal world, a few more staff members are needed, they all tried hard.

Reply from HC-One, Careline Team at Primrose House Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Thank you for your kind words and please be reassured that the social stimulation of our Residents is one of our key priorities and we look at deploying our staff in the most effective manner to ensure the individual Resident's choices and well-being are achieved.


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Review from Jackie W (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff friendly but professional, courteous and extremely professional, compassionate and caring.
The staff providing the end of life care to my dad were wonderful. He was in good hands at the end and so were we.

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Review from Paul L (Son of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provided all the necessary requirements that my mother needed. All the staff were very kind, caring and attentive. I feel that the time she spent there was a happy time for her. Everyone at the home made us feel welcome every time we visited, they were easy to talk to, very helpful and nothing
was ever too much trouble for them. We can certainly say they gave her dignity.

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Review from S J (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review was very thorough. Everything was very clearly explained.

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Review from M E (Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I enjoy living with my friends, I have the support of the care staff day and night. I enjoy the daily activities - especially the music. I like to have afternoon tea with my friends and care staff. I always feel welcome, I look forward to meal times as there is always lots of choice and I get
to chose what I fancy.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Primrose House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Primrose House Care Home is calculated as follows: ( (167 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 190 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Dawn

Dawn Sadler

Job Title: Home Manager

Introducing Dawn Sadler
Home Manager at Primrose House, Haslington


What does ‘kindness’ mean to you?


“Kind care is shown through every Colleague and visitor within Primrose House showing kindness in every aspect of care provided whether it be through actions, or talking. All our Residents are our main priority and a ‘Happy Resident’ means a ‘Happy Home’.”


As a dedicated registered nurse, Dawn has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Her main responsibilities are to ensure that all of the Residents are made to feel safe, secure, at home in their surroundings, and happy and to make each day a positive experience for each and every one of them.


Dawn closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Primrose House care home. Dawn regularly helps to hand out food parcels to the elderly and vulnerable people in the community.


When asked what she enjoys most about her role, Dawn remarked:


“Hearing the laughter throughout the home from both Colleagues and Residents”


Outside of work, Dawn is a semi-professional photographer and also enjoys making cakes for celebrations. She also has two wonderful children; a daughter and a son.


If you would like to find out more information about Primrose House, Dawn has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.