Prospect House

High Street, Malpas SY14 8NR
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9.2 68 Reviews
  • Prospect House, Malpas
The Prospect House philosophy is that the individual should be at the centre of everything. The home is led by the Home Manager and a band of RGNs and RMNs with many years' experience in caring for the physical health needs of older people.

Dementia care is provided in the Garden Rooms and the Bowling Green Rooms.   Dividing the home into smaller clusters of residents helps to stimulate a sense of familiarity for residents and, for staff, promotes a deeper understanding of residents' needs.

Prospect House aims at excellence and continuous improvement at every turn - from daily activities to catering, from top-notch training to building maintenance.

Transparency and communication are held to be very important and the home is well worth a visit.

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Care Provided by Prospect House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 65 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Prospect House
  • Person in charge
  • Tracy Lumb (Registered Manager)
  • Admission Criteria
    • Residents aged 40 years and over
    • Ages 40+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Prospect House

  • Weekly Charges per Person
    • Self-Funded Nursing Care from £994
  • (these prices are only a guideline, please contact Prospect House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Prospect House Reviews (68)

Total of 68, showing 1-20
9.2

Prospect House has a Review Score of 9.2 (9.170) out of 10, based on 8 reviews in the last 2 years. Over all time Prospect House has 68 reviews.

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Review from P D (Son of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided full dementia nursing care for my mum for 8 years. Never once had cause to question any aspect of their provision. All staff genuinely care, rather than just doing their job. There is a clear culture here of going above and beyond. All staff seem really happy. If I end up needing nursing care
later in life, I will certainly want to stay at Prospect House.

Reply from Eve Jones, Administrator at Prospect House

Many thanks for your kind words, the team at Prospect House work hard to deliver high-quality care to our residents and your feedback is very important to us. It is lovely for our staff to hear your lovely comments. It was a pleasure to care for your mum.


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Review from Julia L (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been amazing, nothing is too much trouble for the staff and they are really helpful and supportive. When my mum needed to come into the home they were really helpful and made the process very straight forward. My mum is very comfortable and content here.

Reply from Helen Dodd, Administrator at Prospect House

Thank you for your kind words. It is a pleasure to care for your mother.


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Review from J B (Husband of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prospect House provides a welcoming and friendly atmosphere to both residents and visitors. All the staff treated my wife with kindness and respect at all times while at the same time carrying out their duties to a high professional standard. They retained her dignity right up to the end and I am very
grateful to them.

Reply from Tracy Lumb, Home Manager at Prospect House

Thank you for your kind words, it was an honour to care for your wife.


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Review from Heather H (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Prospect House is head and shoulders above any other nursing home I have visited. The welcoming greeting from the ladies in reception to the cleaning crew is fabulous. The nursing staff are fabulous and always have time to chat if you have any problems or worries. The chefs cater for
varied diets. If there is something on the daily meal you don't fancy they are happy to cook whatever you fancy. The nursing/care assistants are always friendly and polite. Nothing is too much trouble. Overall Prospect House really is a little gem.

Reply from Tracy Lumb, Home Manager at Prospect House

Many thanks for your kind words, the team at Prospect House work hard to deliver high-quality care to our residents and your feedback is very important to us. It is a pleasure to care for your mum.


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Review from J R (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all staff pleasant and friendly and nothing is too much trouble. We are kept well informed about Mum and I never feel worried about her.

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Review from J R (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful that my husband is receiving much better care than I am able to provide. However, there does seem to be a problem in looking after his hearing aids. Having said that the staff are efficient, friendly and ready to help. The standard is very good but also really expensive with quite a few
hidden costs on top of regular payments.

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Review from Lynda S (Wife of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide fabulous care and always very attentive to his needs. Since being there his health has deteriorated but are always there to provide any care needed.

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Review from J H (Wife of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment my husband, who has Alzheimer's disease, came to Prospect House, I knew he would be in good hands and that has proved to be right. The care and support given to him are excellent and now I have peace of mind knowing that he is well looked after.

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Review from E J (Daughter-in-law of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was loved by all the staff and was looked after so well. She loved taking part in all the activities. The care staff go above and beyond every day, they are an excellent team. She was so happy and contented.

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Review from P L (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was so well cared for by each and every one of the staff right up to Mums passing. A big thank you once again.

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Review from N L (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are very friendly and very supportive and accommodating with regard to my own disability. The care my husband receives is further hindered due to his own disability which must make things (especially) communication difficult. Despite this staff have overcome this and the care my husband receives
is good.

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Review from Gwenda P (Sister of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Prospect Home are kind and caring - the most important part of a care home.
The nursing staff (senior) communicated with me clearly and regularly - as did the visiting GP's occasionally. Compared to all other nursing homes I have visited both professionally and socially I found that standard
of care, communication, and organisation to be excellent. I am a senior palliative care nurse myself so was delighted to discover Prospect House looking after my sister.

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Review from Ann S (Sister of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and the room provided was homely and clean. Staff made an effort to welcome and show warmth and affection to my sister. At all times, they were effective to my sister and very helpful to my husband and me. The food was excellent and varied. Facilities for physiotherapy, occupational
therapy and hair care with lovely staff providing these services.

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Review from James A (Partner of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is that Prospect House is a true care home in every way.

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Review from T F (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 year old father was brought to Prospect House from our local hospital. I cannot praise the staff enough kind, caring, lovely people. My father was looked after with the highest respect and dignity. They were also extremely kind to myself and family. I cannot recommend Prospect House highly enough.

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Review from Buddy D (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always difficult to place your mother into care. I can honestly say I felt comfortable leaving her at Prospect House. The staff were very caring. It felt like a lovely home to live in. My mother seemed to relax and was content which was an indication of how she felt.

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Review from Judy D (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for beautifully at Prospect House in his final weeks, at all times with dignity and respect. The restrictions in place due to Covid-19 were handled very efficiently by the staff, at the same time maintaining the high standard of care.

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Review from Michael J (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had 2 weeks of respite care following a fall at home. She enjoyed her stay at Prospect House. All the staff were lovely and she really enjoyed the food. The staff were all kind and thoughtful. She felt safe and so well cared for.

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Review from D N (Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband was in Prospect House for six years. When I became in need of help, this is where I came. During my husband's stay and my visits 3 or more times a week. During that time I was on several committees and helped with authorities. My current stay is for respite care, should I need more constant
care this would be where I want to be. Not only am I treated with dignity but after so long a time I am treated as an extended family.

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Review from Kim J (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In these strange covid times, access was limited to the home, but at no time were we concerned that the dedication, care, expertise and love was not being given to my mother. The communication was first class also. Sadly my mother passed away in October, but we have the peace that she passed away with
dignity and love of your exceptional staff. We cannot express how deeply grateful we are for the care and love given to my mother in the four months that she was with you.

Reply from Helen Dodd, Administrator at Prospect House

Thank you for the lovely review of our Care home and the positive comments made regarding the care your mother received while she was with us. Even though your mother was only with us for a short time, we are very grateful that we were given the opportunity for your mother to stay with us. It was an honour and a pleasure for us to care for her. We are also grateful to all our wonderful staff for their hard work and dedication while working in these strange Covid times.


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Current Review Score: 9.2 (9.170)

Overview of Review Score

The Review Score of 9.2 (9.170) out of 10 for Prospect House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Prospect House is calculated as follows: ( (73 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.415 Points relating to the number of positive Reviews for Prospect House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 8 Positive Reviews ÷ 13 = 0.615

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Sarah

Sarah Stroud

Job Title: Registered Manager

Joined: 2020

Registered Manager, Sarah Stroud, joined Prospect House nursing and care home in March 2020, just as the home closed to visitors due to the coronavirus pandemic.


Despite arriving in the midst of the rapid changes that coronavirus necessitated, Sarah has steered Prospect House very successfully through these difficult months and we are delighted to have her on board leading our team so effectively.


Sarah, who is a Registered General Nurse, and who joined us from a North West based care home group, brings with her over 17 years’ of proven experience in care home senior management. She is a dedicated professional and a committed and passionate nurse whose aim is to provide the very best, person-centred care for residents through innovative care, continually promoting and improving service quality.


Megan

Megan Owen

Job Title: Deputy Manager

Joined: 2019

Deputy Manager Megan Owen, a Registered Mental Health Nurse, joined the Prospect House management team towards the end of last year.


Megan is a conscientious professional with over 15 years’ experience working within nursing home environments, 13 years of which were in managerial positions.


She is a self-motivated, dynamic clinician who strives to achieve the highest standards of individualised care and is committed to the delivery of exceptional services for our residents.


Frequently Asked Questions about Prospect House

What types of Care is Prospect House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Prospect House provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Prospect House have?

There are 53 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Prospect House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Prospect House to the centre of Malpas?

0.1 mile(s) as the crow flies, distance by road may be significantly further.