Prospect House

High Street, Malpas SY14 8NR
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9.2 68 Reviews
  • Prospect House, Malpas
The Prospect House philosophy is that the individual should be at the centre of everything. The home is led by the Home Manager and a band of RGNs and RMNs with many years' experience in caring for the physical health needs of older people.

Dementia care is provided in the Garden Rooms and the Bowling Green Rooms.   Dividing the home into smaller clusters of residents helps to stimulate a sense of familiarity for residents and, for staff, promotes a deeper understanding of residents' needs.

Prospect House aims at excellence and continuous improvement at every turn - from daily activities to catering, from top-notch training to building maintenance.

Transparency and communication are held to be very important and the home is well worth a visit.

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Care Provided by Prospect House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 65 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Prospect House
  • Person in charge
  • Tracy Lumb (Registered Manager)
  • Admission Criteria
    • Residents aged 40 years and over
    • Ages 40+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Prospect House

  • Weekly Charges per Person
    • Self-Funded Nursing Care from £994
  • (these prices are only a guideline, please contact Prospect House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Prospect House Reviews (68)

Total of 68, showing 21-40
9.2

Prospect House has a Review Score of 9.2 (9.170) out of 10, based on 8 reviews in the last 2 years. Over all time Prospect House has 68 reviews.

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  • 58
  • 8
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Review from A M (Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for almost 2 years and have been very happy. The staff are all very helpful and cheerful and is too much trouble. One is encouraged to join the various activities, including keeping fit.

Reply from Helen Dodd, Administrator at Prospect House

Thank you so much for a lovely review, it is always a pleasure to receive such positive feedback. We are so pleased you are enjoying your stay and all our staff really appreciate such supportive comments.


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Review from F L (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very difficult period, the care home continued to provide a high standard of living conditions for a group of extremely frail patients. Activities to keep us more ambulant continued through this time and puzzles to keep our brains working.

Reply from Helen Dodd, Administrator at Prospect House

Thank you for your very kind review, we always appreciate such supportive comments.


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Review from M C (Daughter of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is presently at Prospect House is Malpas, having struggled to live independently at home with carers and suffering from dementia. Since moving in he has settled in quickly. The staff is very attentive and caring. He is very happy there. Even putting on weight as the catering is so good. Prospect
House has been an excellent choice for us.

Reply from Helen Dodd, Administrator at Prospect House

We are so glad your father is settling in well, and we are very grateful that we were given the opportunity for your father to stay with us. A lovely and positive feedback, thank you


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Review from Hilary S (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prospect House is an established nursing home with an excellent reputation for providing quality care. Our choice as we were, and continue to be, impressed by the attention to the little things that make this a real home from home. Friendly and approachable staff and exemplary clinical and nursing care,
together with an inclusive approach to service delivery (residents and relatives are encouraged to contribute and be involved). The result is a happy and safe home for our parent.

Reply from Sarah Stroud, Home Manager at Prospect House

Many thanks for your kind words, the team at Prospect House work hard to deliver high-quality care to our residents and your feedback is very important to us.


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Review from D F (Husband of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are extremely efficient in all matters. The care has been particularly good, food excellent. Always obliging and courteous. Nothing is too much trouble could not speak too highly.

Reply from Sarah Stroud, Home Manager at Prospect House

Many thanks for your lovely comments, all the staff work very hard to provide the best care to our residents and appreciate the positive feedback.


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Review from Sarah-Louise H (Great-Niece of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home at the beginning of March to see my Great Aunt and found all the staff to be very friendly and helpful. The home is like one big family and my great Aunt speaks highly of all the staff. The home has lots of activities going on for all different abilities which is fantastic to see.

Reply from Sarah Stroud, Home Manager at Prospect House

Many thanks for the lovely review of our home. The staff all work hard at Prospect House and it is lovely to get such positive feedback from families when visiting.


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Review from J M (Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am perfectly satisfied with the care and activities provided. My room is quite spacious and has access to the courtyard when I can sit and read etc if the weather permits.

Reply from Sarah Stroud, Home Manager at Prospect House

Thank you for your kind words. All the team work hard to deliver the best care to all of our residents. We are pleased that all our hard work is reflected in your review.


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Review from S W (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very very nice care home but I would prefer to really be at home.

Reply from Sarah Stroud, Home Manager at Prospect House

Thank you for your kind words about our care home. All our staff have enjoyed caring for you during your respite stay with us and wish you well once you return home.


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Review from Harry T (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Prospect House with a serious illness in early January 2020. The staff were unbelievably kind, courteous, professional and caring. Mum wanted for nothing during her last days. I cannot speak too highly of Prospect House or the people who work there.

Reply from Helen Dodd, Administrator at Prospect House

Many thanks for your kind words, we were very pleased to be able to offer a place to your mother. I am delighted to note, that even if the stay was only for a short time, the kindness of the staff shows through.


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Review from Christopher W (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home and staff that really cared for my mum. She was always clean and warm with her clothes always freshly laundered. The food was excellent and nicely presented. I can't recommend Prospect House enough.

Reply from Helen Dodd, Administrator at Prospect House

It was an honour to care for your mother and to be a small part of your family at this time. Thank you for your wonderful words.


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Review from R T (Respite Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a much-appreciated hip replacement, I went to Prospect House for a four-day convalescence.
I arrived feeling a little helpless and somewhat vulnerable.
The staff were all so kind and thoughtful. I soon felt safe and so well cared for.
When I left, I was feeling much more confident and actually
cheerful.

Reply from Helen Dodd, Administrator at Prospect House

We are so pleased you had an enjoyable stay, and you are now on the mend. It was a pleasure to have you stay with us.


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Review from Jane B (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent three years in Prospect House. The moment we arrived, we loved the lovely atmosphere and friendly welcome from all staff. Father had dementia and thought he was on a cruise. Prospect House became like an extended family. Always two or three staff in the dementia area, plenty of happy
chat with residents included. Always visited with my father's Labrador, Milly, who was much welcomed and loved by all.
Activities, including chair exercises, magnetic darts, art, gardening, singing and the inclusive men's club with lively discussion over a beer. Movie night accompanied by fish and chips, choc ice and wine.
Wonderful staff - loving and caring.
Father was always dressed immaculately in shirt and tie. Constant drinks of tea, coffee, juice smoothies, each individually monitored and measured.
Food with choice, excellent, from award-winning chef.
Magic place. I hope it's still there when I need it!

Reply from Jonathan Parker, Marketing at Prospect House

Thank you so much for your very complimentary review. We pride ourselves on getting it right and ensuring all our residents are treated with the utmost dignity and respect they deserve in a person centred way. It was an absolute pleasure to care for your father, he truly did touch all our hearts.
Sharon Dodds Registered Manager.


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Review from J B (Daughter of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The ratings I have given as part of this review are self-explanatory reflective of the series of incidents which occurred during my late mother's short stay (from the time when she became a permanent resident to when she was taken into hospital and passed away there). The care home is fully aware of
the issues. No response wanted or required.

Reply from Sharon Dodds, Home Manager at Prospect House

We are sorry that your experience did not meet your expectations. We are committed to providing the highest standards of care. We are grateful for all feedback which we take seriously and which we use to inform our quality assurance and improvement processes.


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Review from D J (Wife of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt this home was clean and tidy.
The staff were caring and compassionate and treated my husband with dignity.

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Review from Susan G (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most helpful at all times and very kind and caring. A big thank you to all the staff.

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Review from Jane E (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision for a loved one to move into a nursing home can be very difficult. Rest assured, if your relative is fortunate enough to live in Prospect House, you won't regret it.
My mother lived there for nearly five years - they probably extended her life by quite a few years and gave us,
as a family, happy memories we never thought we would have.
The staff made it easier to accept and adapt to Mum's changing health needs.
The team is headed up by a matron who is quite exceptional. Her dedication ensures levels of care and support which are second to none.

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Review from Angela C (Daughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Prospect House for 5 years and words cannot really express our gratitude to the home and its staff for the care and quality of life they gave her. This is a wonderful nursing home, run with real heart and the highest of standards.

Reply from Caroline Rowland, Matron at Prospect House

Thank you Angela, we will miss you and your sister visiting but mostly we will miss your lovely Mum. A lady to the last. I don't think I will ever watch 'Call the Midwife' without thinking of her.


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Review from Amanda C (Daughter of Resident) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of personal care in homely atmosphere. Professional management. Highly recommended.

Reply from Caroline Rowland, Matron at Prospect House

Thank you for your kind words, we were very pleased to offer a place to your father when his care home closed. As he knows some of the staff, it was a good solution.


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Review from Sue L (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Prospect House for the last year of her life. She was always treated with love and respect. The staff were wonderful and they do everything to make life interesting and varied for those who live there. A very special place.

Reply from Caroline Rowland, Matron at Prospect House

It was an honour to care for your mother and to be a small part of your family at this time. Thank you for the wonderful words.


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Review from J H (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother went to Prospect House for end of life nursing care when she could no longer manager in her own home. Although we knew it would be a very short stay, it was a huge relief at a very difficult time to know she was in excellent hands. We were able to visit several times a day. Their care
for her and us as a family was exemplary. This is the kind of care everyone should have in their last days.

Reply from Caroline Rowland, Matron at Prospect House

Thank you for your kind words, it was an honour to look after your mum at this time of her life.


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Current Review Score: 9.2 (9.170)

Overview of Review Score

The Review Score of 9.2 (9.170) out of 10 for Prospect House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Prospect House is calculated as follows: ( (73 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.415 Points relating to the number of positive Reviews for Prospect House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 8 Positive Reviews ÷ 13 = 0.615

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Sarah

Sarah Stroud

Job Title: Registered Manager

Joined: 2020

Registered Manager, Sarah Stroud, joined Prospect House nursing and care home in March 2020, just as the home closed to visitors due to the coronavirus pandemic.


Despite arriving in the midst of the rapid changes that coronavirus necessitated, Sarah has steered Prospect House very successfully through these difficult months and we are delighted to have her on board leading our team so effectively.


Sarah, who is a Registered General Nurse, and who joined us from a North West based care home group, brings with her over 17 years’ of proven experience in care home senior management. She is a dedicated professional and a committed and passionate nurse whose aim is to provide the very best, person-centred care for residents through innovative care, continually promoting and improving service quality.


Megan

Megan Owen

Job Title: Deputy Manager

Joined: 2019

Deputy Manager Megan Owen, a Registered Mental Health Nurse, joined the Prospect House management team towards the end of last year.


Megan is a conscientious professional with over 15 years’ experience working within nursing home environments, 13 years of which were in managerial positions.


She is a self-motivated, dynamic clinician who strives to achieve the highest standards of individualised care and is committed to the delivery of exceptional services for our residents.