Prospect House

High Street, Malpas SY14 8NR
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9.2 68 Reviews
  • Prospect House, Malpas
The Prospect House philosophy is that the individual should be at the centre of everything. The home is led by the Home Manager and a band of RGNs and RMNs with many years' experience in caring for the physical health needs of older people.

Dementia care is provided in the Garden Rooms and the Bowling Green Rooms.   Dividing the home into smaller clusters of residents helps to stimulate a sense of familiarity for residents and, for staff, promotes a deeper understanding of residents' needs.

Prospect House aims at excellence and continuous improvement at every turn - from daily activities to catering, from top-notch training to building maintenance.

Transparency and communication are held to be very important and the home is well worth a visit.

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Care Provided by Prospect House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 65 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Prospect House
  • Person in charge
  • Tracy Lumb (Registered Manager)
  • Admission Criteria
    • Residents aged 40 years and over
    • Ages 40+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Prospect House

  • Weekly Charges per Person
    • Self-Funded Nursing Care from £994
  • (these prices are only a guideline, please contact Prospect House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Prospect House Reviews (68)

Total of 68, showing 41-60
9.2

Prospect House has a Review Score of 9.2 (9.170) out of 10, based on 8 reviews in the last 2 years. Over all time Prospect House has 68 reviews.

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Review from Kate S (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Prospect House for five months now and has settled into a routine thanks to the patience and kindness of all the staff who support him. This is the third home that he has lived in and is by far the best. Residents needing EMI nursing care are treated with great dignity and respect.
Carers are always positive and professional and concerns are quickly addressed when raised. I visit my father almost daily and I am constantly impressed by the quality of the food, the speed with which his laundry is washed and the phenomenal care that he is shown/receives. It is all very reassuring for my family.

Reply from Caroline Rowland, Matron at Prospect House

Thank you, Kate, after your previous experience with substandard care before Prospect House I know you are in a good position to comment on your findings.


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Review from R D (Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am being well cared for by nice friendly staff only at times there is a shortage of staff which can cause delays, as I have some concerns and I am totally dependant on a wheelchair and partially sighted.

Reply from Caroline Rowland, Matron at Prospect House

Thank you for your comments Robin, I am disappointed that we are not meeting your own standards but I see this as an opportunity to work with you to improve the points you have raised.


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Review from Simon G (Son of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in the care home for one week's respite. She was welcomed and well looked after. Her room was good and clean. She told me the staff were kind and the food was good. "I couldn't fault it", she said. I was welcomed when I visited.

Reply from Caroline Rowland, Matron at Prospect House

Thank you for your kind words I am pleased to note that even if the stay is only short, the kindness of the staff shows through.


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Review from Drusilla Ann M (Wife of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband chose this care nursing home for himself. He had visited many, many times over the years as a professional. He had as part of his job visited many of their homes in the district and chose this one without hesitation. What higher recommendation can you get than that?

Reply from Caroline Rowland, Matron at Prospect House

Ann, we were always very honoured that your husband chose us we were very fond of him. It was unusual for us to know the person so well before they require our help. We miss seeing you both.


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Review from Susan S (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident for 6 months. He is very happy and we are delighted with all aspects of the care, medical, entertainment, accommodation and nothing is too much trouble for the professional and other staff.
It is a great relief to my brother and myself that he is safe and well cared for,
especially as we experienced poor care elsewhere before we found Prospect House.

Reply from Caroline Rowland, Matron at Prospect House

Thank you for your kind words, it is a pleasure to look after your father and see him enjoying life again after a sad year. His sense of humour and friendship with other residents brings us all joy.


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Review from Jean S (Daughter-in-law of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our association with Prospect House goes back a long way, both my father in law and mother in law had been cared for there. It was our first choice when mum in law needed nursing home care and fortunately, a room was available. We were comforted that she was able to spend the final 6 weeks of her life
in Malpas her home for many years, under the care of the surgery and the staff of Prospect House. Unfortunately, she was not well enough to take part in many activities available but did seem to get some enjoyment out of the Christmas activities laid on.

Reply from Caroline Rowland, Matron at Prospect House

Thank you for your kind words. I have worked at Prospect house long enough to remember all the family members, it's nice to know that we have not changed that much in that time.


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Review from Nicola S (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend this care home enough. All staff are extremely caring and professional. The home itself is beautiful, always clean and odour free. Dementia care is great. Nothing ever is any trouble for any of staff. Have had experience of a number of care homes and found this one outstanding.

Reply from Caroline Rowland, Matron at Prospect House

I am only sorry your Mum was with us for such a short time, I know the staff who looked after her had become very fond of her.


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Review from J W (Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Prospect House to convalesce. While I was weak I was very impressed with the standard of care. As I grew stronger and more mobile I noticed that understandably there was limited opportunity to improve. I do not criticise merely observe. There were issues with my bathroom some eyebrow raising
issues with medication, the first due to bad design (toilet glass shelf) and the second with staff shortage. The cheerfulness of the staff at all times was astonishing their patience and kindness too. I was and remain deeply grateful to them all.

Reply from C.Rowland, Matron at Prospect House

Thank you for your review, we were so pleased that you recovered well enough to get back home after being so poorly. I enjoyed our chats when helping with your care. We are always looking for ways to improve so I am grateful for your comments.


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Review from Margaret F (Daughter of Resident) published on 24 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration given to my mother for the last few months of her life was second to none. She had a severe vascular condition which needed a lot of attention, especially in the last month, but her needs were always met with a smile and such kindness. She was kept immaculately clean, as was
her room, which was very homely and welcoming. Prospect House was always a happy place to visit at any time of day, with a cheerful, positive staff and warm atmosphere where nothing was too much trouble. I cannot praise them highly enough and always feel, as I leave that she was in good hands.


Unfortunately, my mother was unable to take part in any of the activities, but there seemed to be quite a few things happening on a regular basis.


Reply from Caroline Rowland, matron at Prospect House

Thank you for your kind words, your Mum was only with us a short time but we all enjoyed her sense of hummer .


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Review from Joy S (Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at Prospect House. I have a lovely cosy room and comfortable bed. I am well fed and I am very fond of all the girls that look after me.

Reply from Caroline Rowland, Matron at Prospect House

Thank you for your kind review, coming from someone who lives at Prospect House I feel very grateful and proud.


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Review from Julian A (Son of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care that my father has received.

Reply from Caroline Rowland, Matron at Prospect House

Your father has only been with us a short time and is beginning to settle, it has been nice to see him recently enjoying the celebrations for Christmas.


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Review from Meryl Z (Goddaughter of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother, came to Prospect House initially for 6 to 8 weeks of respite as she has an ulcerated foot and was unable to walk even with her frame. The care generally has been excellent and she has been happy to stay longer as is necessary. A few minor issues have arisen from time to time regarding
not getting my Godmother up until late, taking too long to answer her call bell and forgetting her lunch, but overall the care is of a very good standard and staff seem willing and cheerful. The Matron is always very helpful and accommodating, especially with the help provided for my Godmother's 90th birthday celebration held at the home recently.

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Review from Emma H (Niece of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She had the best most expensive room for the end of her life, very kind and helpful - held room for 2 weeks prior to arrival due to hospital slowing down their discharge procedure. Offered to pay for room so as not to lose it - though didn't quite expect to pay full whack as no food/nursing was required
until my aunt arrived - only received it from £170 per night to £164 - hence very large bill (£6232) for just about 2 weeks (died on 30th of June).
I didn't grumble as luckily she was there for such a short time and happy (most important) - but felt it was a bit steep. Hoping for a slight rebate through funding approved but not heard yet. They are also good at tailoring to patients requests so it is not institutionalised - a major plus point. Best in area even if not cheap.

Reply from Caroline Rowland, Matron at Prospect House

It's always good to get a reality check on fees. It's great to know you were so happy with all our care and services - but we do realise that many people have tight restrictions on their budget. That's why we offer a range of rooms from a standard en-suite, to the luxury patio access suite with kitchenette and wet room that your aunt occupied. It was, as you say, that your aunt stayed one of the best and most expensive of our rooms and we would certainly have effected a move to a much less expensive room as permitted by availability and had we been granted longer to care for her. Only yesterday the funding we have been pushing for arrived, and I'm pleased to say that your costs will therefore be reduced by nearly 25%. Nursing home care is undeniably expensive. But our standard room with en-suite, at £109 per day, is less than some B+B's and we can generally offer this at the time of admission or within a relatively short time thereafter. Thanks again for rating us excellent at ... almost ... everything!


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Review from Elaine W (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prospect House has a very homely, welcoming feeling. Staff ratios are excellent and they communicate well when we visit. Mother had become very underweight following a fall and a stay in the hospital, but since arriving at Prospect House she has started eating again and taking an interest in her surroundings.
Staff are very attentive and the home is of a very high standard with regards to cleanliness. Standard rooms are less expensive than comparable rooms in care homes in the area, but the quality is not compromised. Can't recommend Prospect House highly enough.

Reply from Caroline Rowland, Matron at Prospect House

What a lovely and positive feedback. We are all so pleased with your mother's progress - and that she is enjoying her stay.


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Review from Nicola M (Stepdaughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmother was keen to go to Prospect House and she was extremely fortunate to get a room so promptly. Her care was excellent in every way and she found the staff friendly and approachable. Her last days were spent at Prospect House and she felt at peace and safe.

Reply from Caroline Rowland, Matron at Prospect House

We were so pleased to be able to offer your stepmother a room as soon as she needed it. And although she was with us for a relatively short time, it is wonderful to hear that she felt at peace and safe. Your kind remarks are much appreciated by us all.


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Review from Hazel B (Daughter of Resident) published on 14 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for at Prospect House for the last eight months of his life until he died peacefully in his sleep. When he moved to Prospect House he had advanced dementia and so was unable to understand his own needs or situation. It was very difficult to make a decision on his behalf but we are
so grateful that he was able to be cared for here as the staff were extremely kind, competent and knowledgeable and ensured that he was well looked after and that he received the help and support that he needed.
Other visitors often commented on the good care they observed. We were always confident that our father was safe, that the home was well staffed and that the residents were regularly monitored both day and night. My father seemed to adjust well to living there and to appreciate the care he was receiving.

Reply from Caroline Rowland, Matron at Prospect House

My entire crew are very appreciative of your kind remarks. We are very grateful that we were given the opportunity for your father to stay with us and that you felt such confidence in the care he received.


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Review from Angela (Daughter of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent 3 1/2 months in respite at Prospect House earlier this year. She soon settled in and enjoyed the morning activities. She had nothing but praise for the staff and the matron, enjoyed the food- she said she felt like a VIP. It was a sad day indeed for mum and myself when she had to leave.

Reply from Caroline Rowland, Matron at Prospect House

Thanks you for your kind review. It was wonderful to have your mother stay with us for respite care and we'd love to welcome her again one day.


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Review from Joan A (Wife of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and goes to Prospect House for day care one or two days a week to give me some me time. I can change the day if I wish. The staff are so kind and helpful.

Reply from Caroline Rowland, Matron at Prospect House

We feel grateful that you allow us to have your husband come and spend some time with us every week. It's marvellous to be so linked in to people in our local community.


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Review from John F (Husband of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went to Prospect House in Jan 2013 and died in February 2016. For three years she had extremely good care. A member of staff said to me once "If we didn't like the job we wouldn't do it" and that attitude seemed to apply to all the staff. Whilst the residents were patients they were also friends
and treated us as such. She always had a smile for the staff and received one in return. I and my family couldn't have wished for a better standard of care.

Reply from Caroline Rowland, Matron at Prospect House

When you mention smiles and friendship I think you touch on two of the most important aspects of what we do! It was a real honour to have your wife stay with us for the last three years. Thank you for entrusting her to our care.


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Review from Paula W (Daughter of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Prospect House is exceptional. First impressions are of a clean, attractive interior, with no smell of stale food, as is often the case in a residential/nursing home.
The staff both qualified and carers are helpful, kind and caring. The food is excellent, my mother aged 91 has gained weight
and is once more cheerful. There is a hairdresser and a chiropodist calling regularly as well as a programme of activities. My mother has even had her nails done. I would have no hesitation in recommending Prospect House to anyone looking for care of their family member.

Reply from Caroline Rowland, Matron at Prospect House

I'm so pleased that everything is working so well. The whole crew really appreciate such supportive comments. Thank you.


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Current Review Score: 9.2 (9.170)

Overview of Review Score

The Review Score of 9.2 (9.170) out of 10 for Prospect House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Prospect House is calculated as follows: ( (73 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.415 Points relating to the number of positive Reviews for Prospect House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 8 Positive Reviews ÷ 13 = 0.615

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Sarah

Sarah Stroud

Job Title: Registered Manager

Joined: 2020

Registered Manager, Sarah Stroud, joined Prospect House nursing and care home in March 2020, just as the home closed to visitors due to the coronavirus pandemic.


Despite arriving in the midst of the rapid changes that coronavirus necessitated, Sarah has steered Prospect House very successfully through these difficult months and we are delighted to have her on board leading our team so effectively.


Sarah, who is a Registered General Nurse, and who joined us from a North West based care home group, brings with her over 17 years’ of proven experience in care home senior management. She is a dedicated professional and a committed and passionate nurse whose aim is to provide the very best, person-centred care for residents through innovative care, continually promoting and improving service quality.


Megan

Megan Owen

Job Title: Deputy Manager

Joined: 2019

Deputy Manager Megan Owen, a Registered Mental Health Nurse, joined the Prospect House management team towards the end of last year.


Megan is a conscientious professional with over 15 years’ experience working within nursing home environments, 13 years of which were in managerial positions.


She is a self-motivated, dynamic clinician who strives to achieve the highest standards of individualised care and is committed to the delivery of exceptional services for our residents.