Prospect House

High Street, Malpas SY14 8NR
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9.2 68 Reviews
  • Prospect House, Malpas
The Prospect House philosophy is that the individual should be at the centre of everything. The home is led by the Home Manager and a band of RGNs and RMNs with many years' experience in caring for the physical health needs of older people.

Dementia care is provided in the Garden Rooms and the Bowling Green Rooms.   Dividing the home into smaller clusters of residents helps to stimulate a sense of familiarity for residents and, for staff, promotes a deeper understanding of residents' needs.

Prospect House aims at excellence and continuous improvement at every turn - from daily activities to catering, from top-notch training to building maintenance.

Transparency and communication are held to be very important and the home is well worth a visit.

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Care Provided by Prospect House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 65 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Prospect House
  • Person in charge
  • Tracy Lumb (Registered Manager)
  • Admission Criteria
    • Residents aged 40 years and over
    • Ages 40+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Prospect House

  • Weekly Charges per Person
    • Self-Funded Nursing Care from £994
  • (these prices are only a guideline, please contact Prospect House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Prospect House Reviews (68)

Total of 68, showing 61-68
9.2

Prospect House has a Review Score of 9.2 (9.170) out of 10, based on 8 reviews in the last 2 years. Over all time Prospect House has 68 reviews.

Overall Experience

  • 58
  • 8
  • 1
  • 0
  • 1

Date Published

68
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Review from Gemma (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to both Alzheimer's wing and the nursing home. My mother is in the "garden room" with advanced Alzheimer's (since Sept 2014) The care has been outstanding, mum settled remarkably quickly and in all the visits that I or my siblings have made (unannounced) we have never had cause for
concern. We feel mum is loved and cared for and her needs met. The staff are always open to questions or suggestions. My father with great physical needs but completely sound mentally was well cared for on two respite short visits.

Reply from Caroline Rowland, Matron at Prospect House

It has been a pleasure to provide our services to both your parents and to hear that we have met their needs in our dementia care, as well as general nursing care suites.


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Review from Gail (Daughter of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for five years, over that time the home was refurbished and extended to a high standard although some of mum's rooms were previously basic. The care and attention by staff in all roles from management, nurses, carers to maintenance, catering and cleaning staff were always of a high
standard. They all became known to us and helped mum feel at home, with people who really did care that she was cared for well and was comfortable. She was treated with kindness and dignity in a very professional way and particularly in the last months of her life the attention to her needs was incredible, day and night.

Reply from Caroline Rowland, Matron at Prospect House

A particular thank you for your kind comments about our crew.


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Review from Heather (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Prospect House for over 4 years and was suffering from mobility problems and dementia. She died on the 11th of December 2015, and my sister and I could not have wished for better care than the care she received for her end of life. All the staff and carers gave her 100%
of what she needed and were a tremendous support to her, and us, at a very difficult time.
I cannot speak highly enough, and really would recommend Prospect House as a very efficient, genuine and caring home.

Reply from Caroline Rowland, Matron at Prospect House

I speak for the whole crew at Prospect House when I say how grateful and touched we are by your comments. Thank you both.


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Review from Michael P (Son-in-law of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome by caring staff. Pleasant warm room. Nice lounge facilities and varied menu with facility to eat at different times. Joined in some social activities.

Reply from Caroline Rowland, Matron at Prospect House

Thank you for taking the trouble to provide a review. The first few days in a care home can be a daunting time and it's wonderful to hear that you felt this period went so smoothly.


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Review from Frank (Wife of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family looked at many nursing homes locally. As we entered Prospect House we all felt the warmth and care coming from all whom we met. It is not a big home but to us this was an advantage. We left my husband to experience the home for 2 weeks to see how he felt. Apart from the usual feelings
every one must experience when leaving a loved one in such circumstances we knew he would be looked after. After 2 weeks had passed he was very settled and happy, he had made friends with a lot of people (especially the staff!) Apart from my husbands friendships I made lots of friends with both residents and staff. The matron and senior staff were always at hand if needed to discuss anything. My husband ended up staying there for 13months, until unfortunately he passed away. I will certainly keep in touch with them all.

Reply from Caroline Rowland, Matron at Prospect House

What a wonderful way to start one's experience of using a nursing home - by testing it out for a while. We were honoured that based on that experience, you entrusted us to provide care for your husband - and especially pleased that you feel your decision was the right one.


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Review from Mike M (Son of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home highly enough. The staff and residents become family. Regular activities, good food, constantly clean. Lovely rooms (in a new wing). Regular reviews with family. It's not cheap, but everything works and functions so well. There are also some wonderful volunteers that help
out. Highly recommended.

Reply from Caroline Rowland, Matron at Prospect House

The whole crew at Prospect House are touched by your kind words. Thank you so much.


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Review from Enid W (Resident) assisted by family/friend published on 8 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very contented here. The care is excellent, the carers are kind and smiley. The food is good. I have a lovely bedroom. My family and friends can visit me at any time. I am well blessed.

Reply from Caroline Rowland, Matron at Prospect House

It's wonderful to get such lovely comments. Thank you for taking the trouble to fill in a review card.


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Review from Judith B (Daughter of Resident) published on 8 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care provided. Staff are well qualified and always pleasant and willing, nothing is too much trouble. The accommodation - bedroom, lounge and dining room are all of good quality and cheerful to be in. Meals are varied, tasty and suitable. My mother is very contented, which
is a great comfort to me.

Reply from Caroline Rowland, Matron at Prospect House

We're all so pleased that you feel confident about the way we meet your mother's needs. It's an honour to care for her.


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Current Review Score: 9.2 (9.170)

Overview of Review Score

The Review Score of 9.2 (9.170) out of 10 for Prospect House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Prospect House is calculated as follows: ( (73 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.415 Points relating to the number of positive Reviews for Prospect House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 8 Positive Reviews ÷ 13 = 0.615

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Sarah

Sarah Stroud

Job Title: Registered Manager

Joined: 2020

Registered Manager, Sarah Stroud, joined Prospect House nursing and care home in March 2020, just as the home closed to visitors due to the coronavirus pandemic.


Despite arriving in the midst of the rapid changes that coronavirus necessitated, Sarah has steered Prospect House very successfully through these difficult months and we are delighted to have her on board leading our team so effectively.


Sarah, who is a Registered General Nurse, and who joined us from a North West based care home group, brings with her over 17 years’ of proven experience in care home senior management. She is a dedicated professional and a committed and passionate nurse whose aim is to provide the very best, person-centred care for residents through innovative care, continually promoting and improving service quality.


Megan

Megan Owen

Job Title: Deputy Manager

Joined: 2019

Deputy Manager Megan Owen, a Registered Mental Health Nurse, joined the Prospect House management team towards the end of last year.


Megan is a conscientious professional with over 15 years’ experience working within nursing home environments, 13 years of which were in managerial positions.


She is a self-motivated, dynamic clinician who strives to achieve the highest standards of individualised care and is committed to the delivery of exceptional services for our residents.