Review from L O (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience

Mum has been at Bucklow Manor for a short time, but has settled really well. The staff are really kind, friendly and helpful. Nothing ever seems too much trouble.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review of Bucklow, we all really appreciate it here and we have loved welcoming Mum to our Bucklow family!

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Review from L J (Niece of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience

I really can't fault Bucklow Manor Care Home. Since my aunt came to the home they have really looked after her. I have the feeling the staff genuinely love her and really take her care of her. Which is reassuring for the family that you have her best interest at heart. For that, we are very grateful.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for taking the time to write such a lovely review, our staff really are amazing!

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Review from G J (Brother of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience

Excellent service and cooperative.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind review, we really appreciate it here at Bucklow!

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Review from C L (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience

The staff are very kind and caring to my mum. She has great care, activities. I feel very confident in her safety which gives me peace of mind. Her medical needs are met efficiently and professionally.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review of Bucklow Manor, we all really appreciate it and your message will be passed onto the staff!

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Review from J P (Niece of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience

I cannot express my gratitude for the way my aunt is being looked after and cared for at Bucklow Manor. The staff are very friendly and have a lovely caring attitude towards my aunty. I cannot praise the way all the staff look after my aunt enough, the home is very warming when you enter and everyone

can't do enough to assist you.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for taking the time to write such a lovely review about Bucklow Manor, we all really appreciate it here! We're so glad that your aunt is being looked after well, our staff really are amazing! If there is anything we can do for your family to support you more, our door is always open!

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Review from Kenneth P (Husband of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience

On my various visits from January 2024, the month my wife arrived at Bucklow Manor Care Home, she soon settled due to the care given to her by all the staff.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review, we will pass this on to all our fabulous staff!

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Review from T H (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience

My dad has been a resident of Bucklow Manor Care Home for two years and prior to this, we used the respite care services here.
He is in late stages of dementia but is treated with care and dignity by all staff. Our family visit multiple times per week and we are always made to feel welcome and included

in the Bucklow family.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review of Bucklow Manor, we really love having Dad and your family as part of our Bucklow family and it makes us so happy that you are happy with the care we provide. Thank you for your continued support, it really means a lot to us all here!

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Review from Barbara M (Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience

This place of work staff are very helpful and always happy to help. Nice and clean and tidy. All staff very helpful, activities very very helpful at all times, enjoying all activities. Love to help during the day.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely review. We are so glad that you enjoy the activities with us and the staff are always helpful!

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Review from A S (Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience

I love this home, staff are all kind and caring. Staff treat me with respect. We go on regular trips in the community. I love living at Bucklow Manor Care Home.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you for your lovely words! You are a joy to have with us here at Bucklow and it makes us so happy that you love living with us!

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Review from Teresa S (Sister-in-law of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience

I find everyone helpful and it is very clean. The food looks good. I have no problems at all.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind review about Bucklow Manor, we all really appreciate your support and we are glad you are happy with Bucklow!

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Review from C G (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience

My mum is a long-term 5+ years resident at Bucklow Manor. Over that time the senior staff have been consistent and she's been well looked after. To put it simply, they've been so good with my mum, I can't praise them highly enough. Each time I visit I see the same faces and the staff are like family.

My mum has a lovely room with plenty of space. As I don't live locally, it's important to me that she's happy and comfortable and has people around her who will help and support her. The most telling thing was recently when she had a short spell in hospital, on her return she said 'I'm so glad to be home.' That says it all really, thanks Bucklow for all that you do.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind words about Bucklow Manor, we all really appreciate it. Mum is a large part of our family and we are so glad that she is happy here with us!

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Review from Fiona W (Friend of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience

Lovely, friendly and caring staff who have the time, understanding and patience that my friend needs. I'm always made very welcome and enjoy my visits. Any questions I have are answered promptly, giving me the confidence that they really know and understand her needs. It's such a comfort knowing that

my oldest friend is safe, well cared for and heard.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for taking the time to write such a lovely review about Bucklow Manor; all staff here really appreciate it and your continued support. Our staff really are an asset to us here, and we're glad that you can see that too!

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Review from Mark V (Son-in-law of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience

All staff are caring, and when we arrive, they always know where my mother-in-law is sitting. She is now settled in at the home, and we do not intend to move her to a home closer to us, as we originally intended.
The home is clean, warm and friendly. We have no doubt she is in the best place for her

needs.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for taking the time to write such a lovely review about Bucklow Manor. We are so pleased that your mother-in-law is settled at our home and that you, as a family, are happy with Bucklow. If there is anything we can do to support you further, please let us know; we have an open-door policy!

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Review from Ross T (Relative of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience

The care and love our family member receives at Bucklow Manor is more than wonderful. All the staff are extremely friendly, and nothing is ever too much trouble. Our family member is always clean and smartly dressed, and they are extremely happy living at Bucklow Manor. Communication is excellent from

Bucklow Manor, and we feel extremely confident in all of their services. Thank you so much to all the amazing staff for the care and love they gave our family member.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you for your lovely words about Bucklow Manor; it means so much to all of us here! We are glad that you are pleased with our home and the services we provide. Thank you for all of your support, and if there's anything more we can do to support you, please let us know!

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Review from Chloe K (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience

My mum moved into Bucklow Manor Care Home a few weeks ago and we’re very impressed with how quickly she has settled into the home and how happy she is there. This can, most importantly, be down to the wonderful staff they have looking after her. They all have a smile and an upbeat nature which reassures

and comforts us all. Every time I visit I see the same familiar staff offering that continuity of care and building of strong relations with the residents. Compared to other care homes we've visited, it definitely feels more homely and warm.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind feedback about Bucklow Manor, we all really appreciate it here! We are so pleased that Mum has settled in so well and that you can feel the homeliness of Bucklow. If there's anything at all you need, our door is always open.

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Review from J M (Niece of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

We visited my auntie. She was sat out in her chair. She looked very clean and cared for, she had recently seen the hairdresser and had some make-up on. She was sat in the lounge with the other residents and was in high spirits. She seems very settled and is comfortable with the staff. The staff were

chatting about my aunt and had a good knowledge of her personality and preferences. Patients are cared for as individuals and not held to routine. Regular activities take place for stimulation.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind review of Bucklow Manor. We are pleased your auntie is settled with us and she feels comfortable as that is so important for us.

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Review from Linda N (Daughter of Resident) published on 2 July 2023
Submitted via Postal Card • Report

Overall Experience

My mum had a short respite, and I was very impressed by how happy she was when I came to pick her up. She really enjoyed her time and said it was the best place she had stayed. Everyone was so kind, the food was great, and she laughed so much. This was such a great outcome after her last two respites

in other places. I think it helped her dementia; she seemed more settled on coming home than before. Well done to you all; this is what made her family feel relieved. Thank you!

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words, we really appreciate your support here at Bucklow. Mum is a pleasure to have around and we are very glad she enjoyed her time with us - we hope to see you again soon!

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Review from Olivia K (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience

Lovely staff who treat my father like their own family - nothing is too much trouble! Dad very evidently enjoys living at Bucklow Manor. He is always full of smiles for the staff. The staff treat my father with care and the dignity that he deserves, always calling him by his name. We have joined with

the many days organised for the residents and this is lovely to see Dad being given the opportunity to enjoy the celebrations he always has.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words about Bucklow Manor. Dad is such a pleasure to have around - we love having him here! It means so much to us that Dad enjoys living with us and we thank you so much for the ongoing support!

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Review from Lyn S (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience

Father came to Bucklow Manor in February, having been allocated a place by social services. However, we couldn't have chosen a better home for him ourselves. The staff are fantastic and though Father can't always remember names, his face lights up when the staff interact with him. His room, though fairly

small is always very clean and tidy - though I understand he doesn't spend much time in there. He is downstairs with the other residents. When we visit, we are warmly welcomed and offered a drink on arrival. We feel that our time spent with our father (at the home) is made special. A huge thank you.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words - we are so happy that Dad enjoys interacting with us and your time spent with him at Bucklow Manor is special.

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Review from Thomas P (Brother of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience

I have been visiting my sister here for the last two years, and so I have been able to get to know the staff who I find hard-working and caring people doing a hard job. I've watched how the residents react to them and how the staff deal with difficult situations with care and consideration.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind review of our team at Bucklow Manor, your sister is part of our family here, and we appreciate your ongoing support so much!

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Bucklow Manor Care Home

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Funding & Fees Guide for Bucklow Manor Care Home

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