Bucklow Manor Care Home

Chester Road, Bucklow Hill, Knutsford WA16 6RR
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9.9 57 Reviews
  • Bucklow Manor Care Home, Knutsford
Bucklow Manor provides care and accommodation, and Personal care for those whose primary care needs are age related, and within the specialist unit for those who have dementia. The home can cater for all physical infirmity or disability, whether for permanent or respite care and for either sex.

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Care Provided by Bucklow Manor Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donna Booth (Registered Home Manager)
  • Admission Criteria
    • Ages 59+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Bucklow Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,050
    • Self-Funded Residential Dementia Care £950 – £1,050
    • RESPITE Self-Funded Residential Care £950 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,050

  • Services such as hairdresser, chiropody, toiletries, newspapers etc will incur an additional charge
  • (these prices are only a guideline, please contact Bucklow Manor Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Access for visits is available 24hrs a day, meal times restricted.


  • Parking

  • Private parking is available around the property.


Bucklow Manor Care Home Reviews (57)

Total of 57, showing 41-57
9.9

Bucklow Manor Care Home has a Review Score of 9.9 (9.889) out of 10, based on 45 reviews in the last 2 years. Over all time Bucklow Manor Care Home has 57 reviews.

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Date Published

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Review from N C (Son of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a number of falls and an extended stay in hospital, Mum was discharged straight into the care of Bucklow Manor Care Home. She has now been a resident for nearly 2 years. I am very happy with the care she is receiving. Before she went she was hardly eating and has since put on much-needed weight.
The home has regular activities in which Mum participates in. The staff are kind and funny. They keep me fully informed. I have peace of mind that Mum is being well looked after, although her dementia is clearly advancing.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind words. Mum is a joy to have around and we are glad you are happy with the care she receives! Thank you again for your continued support!


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Review from M T (Son of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my mum.
Thoroughly attentive and always on top of the game.
Would highly recommend to anyone.
All staff are very friendly and go above and beyond to suit my mum’s needs.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words. We are so glad that you are happy with our staff and the care Mum receives. We are privileged to be able to have Mum here with us at Bucklow!


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Review from Marie S (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of this care home and staff. They are catering for Dad's needs perfectly and he is so happy and everyone seems to love him. Every time a member of the care team come past him, they all stop to give him a hug and he loves the attention. Whenever we leave the home after our
visits, we can rest easy knowing that Dad is receiving the best care possible and finally thank you to one staff member in particular and all the staff for always bringing us pots of tea, much appreciated.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you very much for your kind words about Bucklow Manor. We are so lucky to have the joy of looking after Dad and we thank you for your continuous support!


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Review from Lesley M (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Bucklow Manor for four years and now has advanced dementia. She is very content when we visit and is settled in her environment. The staff( all the staff, carers, domestic staff, chefs etc) are all clearly part of a happy team who know and speak to her and she responds to them. They
are friendly and treat her with such dignity and kindness. I am grateful and reassured that the staff are there when I can't be. It can be very hard to see your relative with this illness but the team make visits a pleasure with the warm, welcoming environment they create.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your lovely words about Bucklow Manor, we are so privileged here to look after Mum! Bucklow are very happy that she is content and know how difficult it must be for you, our team are always here if there's anything we can do to help and support you.


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Review from Carole H (Wife of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Bucklow Manor high enough for the care they give to my husband. So grateful for what you do for him.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

We are extremely glad that you are happy with Bucklow Manor and the care given to your husband. Thank you so much for your support, it means a lot to us!


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Review from Lesley H (Daughter of Resident) published on 19 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bucklow Manor Care Home is so wonderful. They are really looking after my father. They are very friendly and helpful. They are also very considerate towards everybody that goes in there to visit. You get a lovely pot of tea as soon as you get in there and if you need a refill they will bring you another
pot. They also let you know everything by phone, they keep you in the loop at all times. Would highly recommend this home to anybody. The staff are all very caring they are worth their weight in gold.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

We are so grateful for your really lovely review, it makes us so so happy that you would recommend Bucklow Manor and our fabulous staff! Dad is such a pleasure to care for and we are glad we can provide the care he deserves!


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Review from R S (Wife of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the staff. They are all so caring and friendly and always have time to answer any queries. We are always greeted with a smile and a tray of tea and coffee. I feel comfortable leaving my husband - who has vascular dementia - as I know he is being cared for. Perhaps the house
could do with a lick of paint, but it is clean and warm which is more important.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your kind words regarding our incredible staff, we have passed it on. We are so glad that you are comfortable leaving your lovely husband with us! Your comments have been communicated to our maintenance team, thank you.


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Review from Lynne H (Wife of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was fortunate enough to spend Christmas Day and Boxing Day with my husband at Bucklow. I was fed and watered in the dining room, and the tables were decorated as you would do at home. The food was great. Since my husband became a resident, services, level of care and compassion have exceeded all expectations.
My family and I visit most days, so this is no show; they are genuinely caring. Most importantly, my husband is happy, and so are we.
Thank you.

Reply from Macie Cox, Marketing Executive at Bucklow Manor Care Home

Thank you so much for your beautiful words regarding Bucklow and our staff. We are so glad you were able to join us all at Christmas; we hope you had a lovely time. Thank you so much for your ongoing support; the team here at Bucklow really appreciate it!


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Review from P O (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Bucklow Manor for over four years. The staff nursed my mum through her dementia until the end of her life, with extreme care, patience, gentleness and love. They not only supported my mum, but the whole of her family through the very sad time of her passing away. We cannot praise
or thank the staff enough.

Reply from Sarah Wilson, Operations and HR Assistant at Bucklow Manor Care Home

Thank you very much for all your kind words, it means so much to us to know that your Mum's stay here was pleasant and comfortable. She will be missed by all the staff here at Bucklow Manor. If you need any support, we are always here for you and your family members.


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Review from H M (Nephew of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would just like to thank all of the staff and management for the very professional and considerate care given to my family member. I really cannot fault the attention to detail of her needs. We were contacted regularly when unable to visit. Many thanks.

Reply from Sarah Wilson, Operations and HR Assistant at Bucklow Manor Care Home

Thank you so very much for your kind words and the wonderful review, this has been shared with the staff team. It was a pleasure to care for your family member who became part of our extended family. Thank you for always making us smile.


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Review from Jo (Daughter of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When dad first arrived at the home we couldn’t believe our luck, things changed over the next few months. All the good senior staff have left the home. It seems to be mainly agency staff that do not know the residents properly. The CQC obviously pre announce their visits as the home was very different
that day.

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Review from Helen P (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had regular respite care at Bucklow Manor whilst living with me.
She had advanced Dementia.
Compared to all the other care homes offering respite that mum had stayed in, Bucklow Manor was by far the best, by a million miles.
For the first time, mum was happy to be left at the care home, which
was reassuring for us both.
The staff are caring and professional and I felt completely happy and secure that my mum was having the best care in my absence.
Very quickly I decided that if I couldn't manage mum at home any more, she would become a full-time resident at Bucklow Manor.
The manager is absolutely excellent.
The food, care, rooms and most importantly the staff are first rate.

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Review from Sally C (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum has Alzheimer's, the care home has been fantastic. The staff can't do enough for you and have become friends, they give me peace of mind as I know my Mum is very well looked after and safe. My visits have always been made to feel so homely. I always feel welcome and staff have always been
there to help if I have any queries. I feel so lucky to have found Bucklow Manor is nothing at all that I don't like. The care my Mum receives is exceptional.

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Review from Lee J (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, sensitive and friendly staff run this care home in an amazing way.
The place is immaculately clean. Families of residents are welcome with a smile and an abundance of tea and biscuits.
My mum is so well cared for that I can rest peacefully when I leave her.
We could not have chosen a better
place.
Well done to all at Bcuklow Manor Care Home.

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Review from Chris B (Son of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (aged 98) needed more care than was possible where she was living prior to her move to Bucklow Manor Care Home, so moved there in May 2017.
Everyone and everything has been brilliant from the very first day the manager and her team have all been so kind yet so efficient that it was easy to forget
just how difficult their jobs are. Absolutely first class - thank you all so much for taking such great care of mum.

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Review from Jonathan S (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was referred to Bucklow Manor in August 2017, at aged 96. He needed care and understanding and received everything I could have wished for. All staff were excellent and the place was always clean and all residents appeared to receive the same. My father became bedridden three weeks before
he passed away and their care and attention remained outstanding. I cannot express in words how grateful I am to Bucklow Manor management and staff and have no hesitation in recommending it highly.

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Review from Joanna S (Granddaughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly cannot thank all the staff enough. We were so worried about nan going into a care home but they have not only cared for her, she has a new lease of life. She's smiling again, she genuinely loves being there. On top of that it, they have made it feel like a family. They have made us feel part
of that family too. There is not one negative thing I can say. Thank you so much.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Bucklow Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Bucklow Manor Care Home is calculated as follows: ( (477 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 533 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bucklow Manor Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Donna

Donna Booth

Job Title: Registered Home Manager

Joined: 2016

I am passionate about the continual improvement and growth of the services that we provide, e.g. providing Namaste sessions in the home which aid in the spiritual and general well-being of the residents. We aim to ensure the care and support given to our residents are of high standards at all times.


My hobbies are spending time with my family, holidays, and my pets. I have a Cuban amazon parrot called Billie, an albino toad called Froggit and a bearded dragon called Puff.