Redwalls

80 Weaverham Road, Sandiway, Northwich CW8 2ND
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9.7 87 Reviews
  • Redwalls, Northwich
Redwalls Nursing Home is situated in the wonderful countryside of Sandiway, near to Northwich.

This Edwardian house has retained all the style of what was once a private residence.

The home has been tastefully furnished to a high standard to provide luxury and comfort for residents. It has a some wonderful areas for residents to sit and relax with family and friends, including a large lounge, a library and beautiful conservatory overlooking the front of the home.

There is a magnificent landscaped garden which provides wonderful outdoor space for residents and their families which, during the summer months provides a wonderful venue for many of the events and activities, including Garden Parties and Summer Fayre.

All the bedrooms have been furnished to a high standard, they are spacious and many offer en-suite facilities. Residents are encouraged to bring small items from home to make them feel more at home.

Mealtimes are an important part of the day and chefs prepare delicious and nutritious meals to stimulate even the most discerning appetites. Residents are encouraged to take time over their meal and socialise with other residents.

The health and well-being of residents is important and the home plans and organises an extensive programme of activities and events, taking into account any hobbies or interest residents may have, to help maintain the mental and physical well-being of residents. Families are always welcome to join in with activities and events

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Care Provided by Redwalls

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Patrick Butler (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Redwalls

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please speak to the Manager about care home fees. All fees are subject to assessment.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redwalls Reviews (87)

Total of 87, showing 21-40
9.7

Redwalls has a Review Score of 9.7 (9.720) out of 10, based on 34 reviews in the last 2 years. Over all time Redwalls has 87 reviews.

Overall Experience

  • 67
  • 19
  • 0
  • 0
  • 1

Date Published

87
15
23
34
53

Review from Lisa H (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad took and unfortunate turn for the worse whilst he was living in Devon. His dementia required him to stay in a nursing home on a permanent basis. As I live very close to Redwalls, I decided to visit and was blown away with the staff, building and level of care. My dad has now been in Redwalls
for three months, he is stable but shows signs of deterioration. I am extremely grateful to all the staff for looking after my dad. I enjoy going in to visit and I am always welcome and comfortable there. A huge thank you to you all.

Reply from Redwalls Manager at Redwalls

Thank you for your review and kind words, I will hand this over to the staffing team as they will appreciate the feedback. Thank you from all the Redwalls Team.


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Review from Kim C (Niece of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Redwalls for almost two years. He has received the highest standard of care and he appears to be very happy. The staff are all very kind and approachable and always happy to assist. There is always a friendly and welcoming atmosphere. The home is well-managed and regular
activities and events are organised for the residents and friends and family are invited.

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Review from S K (Son of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is great, very homely. The staff are great and can't do enough for my dad, also when I visit they are friendly, professional and nothing is too much trouble. The care they provide for my dad is great. It all makes for a nice visit and confident he is being cared for in every way.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you so much for your review and kind words. I will make sure this is communicated to the team as they will appreciate your positive feedback on the care standards and delivery which you have observed. Thanks very much, from the Redwalls team.


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Review from J R (Wife of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entering Redwalls the wonderful, warm welcome continues throughout the home. All staff are cheerful, courteous and compassionate. The whole atmosphere in the home is comfortable and home-like. I'm sure this gives residents and especially their relatives a great sense of assurance.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for your review and kind words I will make sure, this is communicated to the team.
Kind regards,
Redwalls Nursing Home team.


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Review from Megan F (Granddaughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff always have a good laugh and banter with my grandad and keep him in good spirits. The bedroom has been made homely with furniture and accessories the family brought. The staff and environment have allowed my grandad to settle in well.

Reply from Redwalls Manager, Home Manager at Redwalls

Dear Megan, thank you for your review and comments.
It's a pleasure to nurse Grandad.
From the Redwalls Team.


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Review from June O (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Redwalls is a well-run nursing home. Although I have rated staff and management as 'good', there are individuals who are excellent. The 'nursing' care Mum receives is excellent.

Reply from Redwalls Manager at Redwalls

Dear June,
Thank you so much for your review and kind words.
The staff are very thankful and appreciate your feedback.
Thank you for all the support you provide for your loved one.
From the Redwalls team.


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Review from Jayne B (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Redwalls for over five years now. During that time, there have been a number of changes in management and the current manager and deputy manager are excellent, very approachable, available when needed and considerate. The nursing staff are highly skilled and proactive. The senior
carers and caring staff, in the main, have worked here for a number of years and so very little agency staff are used which is good for residents. The caring staff genuinely care about the residents and whilst caring for them with chat, reassure and have a laugh with them. The food is excellent, laundry and cleaning are done daily and an activity schedule in place. Relative meetings also take place regularly.

Reply from Redwalls Manager at Redwalls

Dear Jayne,
Thank you so much for your review and kind words.
The staff are extremely thankful for your comments and really appreciate that their hard work is acknowledged.
We would like to thank you for all the support which you provide for your loved one.
Thank you from all the Redwalls family.


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Review from E C (Son of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redwalls is an excellent nursing home which looks after my mother very well. The staff are excellent and the care team is very good.

Reply from Redwalls Manager at Redwalls

Thank you for your review, I will inform the staffing team of your comments.
Many thanks from the Redwalls team.


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Review from Peter J (Son of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so happy and well cared for. It's a real 'home from home' for her.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for your review and kind words. I will communicate this to the team, as they will be extremely grateful for the acknowledgement and views from the family. Thanks from all the team at Redwalls.


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Review from Christine C (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Redwalls now for 3 months. The staff are caring, attentive and like many of the reviews say, nothing is too much trouble. It's with the love and care of the staff that has helped my dad back to his former self after a long stint in hospital and another month at another care home.
I would recommend Redwalls, as we were, by a close friend who also has a relative there.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you so much for your review and kind words, I will ensure this is communicated to all staff.
Kind Regards,
Redwalls Team.


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Review from Michael S (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and welcoming place, lovely staff and accommodation. Confident that Mum is being cared for and looked after properly.
Thank you.

Reply from Redwalls Manager, Home Manager at Redwalls

Dear Michael,
Thank you for your review and kind words.
I will ensure that this is communicated to the staffing team and we will continue to provide the best care for your loved one.
Many thanks.


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Review from Liz D (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Redwalls for 3 weeks whilst we were on holiday. Both she and I can't speak highly enough of the care and friendliness of all the staff. She has enjoyed the company, the activities and the time in the garden despite the weather! Her room was an excellent standard and the welcome flowers
were such a lovely touch.

Reply from Redwalls Manager, Home Manager at Redwalls

Dear Liz,
Thank you so much for your kind words and review. It was a pleasure to look after Mum and get to know such a wonderful lady.
I will ensure that this is communicated to all staff.
Kind Regards,
Redwalls Team.


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Review from Kay D (Friend of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive and polite, nothing is too much trouble. My friend tells me the food is lovely too. The room is spacious and very clean.

Reply from Redwalls Manager, Home Manager at Redwalls

Dear Kay,
Thank you for your review and feedback, I will ensure that this is communicated to the team.
Many thanks, The Redwalls Team.


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Review from Jonathan L (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very professional and very helpful and always treat my mother with respect and kindness.

Reply from Redwalls Manager, Home Manager at Redwalls

Dear Jonathan,
Thank you for your review and kind words.
I will ensure that this is communicated to the team.
Thanks once again from the Redwalls Team.


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Review from Steven C (Grandson of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful happy and very positive. Would recommend Redwalls to anyone.

Reply from Redwalls Manager, Home Manager at Redwalls

Dear Steven,
Thank you so much for your feedback and review, I will ensure that this is communicated to the team.
The staff will be happy with your acknowledgement and kind words of their practice and care.


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Review from Ian B (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Redwalls Care Home has been positive right from the very first contact. Dad settled quickly due largely to the professional, caring, positive approach of everyone working there. His room is comfortable and homely. Thank you to everyone there.

Reply from Redwalls Manager, Home Manager at Redwalls

Dear Ian,
Thank you for your review and kind words, I will ensure that this is communicated to the team.
It is a pleasure to nurse Dad and it's lovely that Dad has settled so quickly within the home.
This is something that we aim to do from the onset and we really appreciate your acknowledgement of this.
Once again, thanks for your kind words.


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Review from Patricia B (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in Redwalls Care Home after spending one month in the hospital with heart failure. He is very comfortable and content and receives excellent care. On every visit, I am greeted by the staff with a smile and a lovely welcome. I know he is being well looked after.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for your review and kind words; I will ensure this is handed over to the staff.
It is a pleasure to nurse your husband, in which the team at Redwalls really appreciates your daily visits as this brightens his day.


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Review from P D (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my mother received helped her regain her independence following a serious fall closely followed by my father passing away. The staff went the extra mile on multiple occasions.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for your review and kind words, I will ensure this is communicated to the team. It was a pleasure for the whole team, to be part of mums recovery and be part of her respite care. Mum is missed by her fellow residents who often ask about her. We wish mum all the best for the future.


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Review from Paul M (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care and compassion that my mother has received at Redwalls. Staff are respectful of her dignity and are patient and thoughtful. There is a great range of activities offered to residents. My mum doesn't get involved in these as she is too unwell but I love the fact there
is this sort of provision in the home. We are always impressed with the courtesy and quiet professionalism of the staff.

Reply from Redwalls Manager, Home Manager at Redwalls

Dear Paul,
Thank you for your review and kind words, I will ensure that this is communicated to the team as they go above and beyond and will be proud of what you have observed whilst being in the home.
Thank you very much once again from the Redwalls team.


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Review from P C (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very attentive. Rooms are well equipped with air bed. The overall home is clean. Nothing too much trouble for the staff. The surroundings of the home are well kept and the garden makes for a pleasant surrounding. The staffing levels appear to be more than adequate and the 24/7 nurse provides confidence
in knowing your relative is safe and cared for.

Reply from Redwalls Manager, Home Manager at Redwalls

Dear P C,
Thank you for your kind words and review.
I will inform the staff of this as it is much appreciated that their hard work is acknowledged by the family members of our lovely residents and that you are happy with the care, which your loved one is receiving.


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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Redwalls is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Redwalls is calculated as follows: ( (298 Excellents x 5) + (92 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 400 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redwalls is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Patrick

Patrick Butler

Job Title: Home Manager

Joined: 2024

Patrick has extensive knowledge and experience having worked in the sector for the last 37 years. He has managed a number of care homes throughout his career as well as having worked strategically, at a regional level, supporting a number of different homes.


Patrick is passionate about providing high-quality care for the people living at Redwalls and is committed to delivering truly person-centred care. He believes that people living in a care home should be able to live life to the fullest, taking part in a wide range of meaningful and stimulating activities, socialising and making new friends as well as enjoying new interests.


In his spare time, Patrick enjoys reading and holidaying in the Lake District where he can spend time with family and enjoy the great outdoors with lots of long walks and fresh air.


Joanne

Joanne Farrell

Job Title: Deputy Manager

Jo has a wealth of knowledge and experience in the health and social care sector. She qualified as a nurse in 1991 and has worked in a care home for over 30 years.


Jo is passionate about caring for the elderly and that true person-centred care means putting the residents at the heart of everything she does.


Jill

Jill Saunders

Job Title: Administrator

Jill, the administrator at Redwalls Nursing Home manages all aspects of administration, including purchasing, invoicing, recruitment and payroll. Jill has learned the importance of patience and compassion in the workplace.


Sharon

Sharon Johnson

Job Title: Head Chef

Joined: 2017

Sharon joined Redwalls in 2017 as Head Chef. Prior to Redwalls she was the General manager of restaurants in Florida and Washington DC. During that time, she catered for both President Obama and President Biden. She holds a Level 3 in Food and Hygiene, and the home maintains a 5 Star Hygiene Level. Sharon has experience with creating HCCAP plans and dealing with food allergies. Sharon and the catering team use fresh, locally sourced produce, and believes in providing choices for our residents. Sharon personally gets to know all our resident's likes and dislikes and loves to see residents enjoying their mealtime experience. Sharon says” there is nothing better for a chef than to see big smiles at mealtimes. Knowing that all your hard work and effort into preparing a great meal speaks volumes. Sharon also assists the Activities team with theme days and baking sessions with the residents.