Redwalls

80 Weaverham Road, Sandiway, Northwich CW8 2ND
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9.7 87 Reviews
  • Redwalls, Northwich
Redwalls Nursing Home is situated in the wonderful countryside of Sandiway, near to Northwich.

This Edwardian house has retained all the style of what was once a private residence.

The home has been tastefully furnished to a high standard to provide luxury and comfort for residents. It has a some wonderful areas for residents to sit and relax with family and friends, including a large lounge, a library and beautiful conservatory overlooking the front of the home.

There is a magnificent landscaped garden which provides wonderful outdoor space for residents and their families which, during the summer months provides a wonderful venue for many of the events and activities, including Garden Parties and Summer Fayre.

All the bedrooms have been furnished to a high standard, they are spacious and many offer en-suite facilities. Residents are encouraged to bring small items from home to make them feel more at home.

Mealtimes are an important part of the day and chefs prepare delicious and nutritious meals to stimulate even the most discerning appetites. Residents are encouraged to take time over their meal and socialise with other residents.

The health and well-being of residents is important and the home plans and organises an extensive programme of activities and events, taking into account any hobbies or interest residents may have, to help maintain the mental and physical well-being of residents. Families are always welcome to join in with activities and events

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Care Provided by Redwalls

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Patrick Butler (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Redwalls

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please speak to the Manager about care home fees. All fees are subject to assessment.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redwalls Reviews (87)

Total of 87, showing 41-60
9.7

Redwalls has a Review Score of 9.7 (9.720) out of 10, based on 34 reviews in the last 2 years. Over all time Redwalls has 87 reviews.

Overall Experience

  • 67
  • 19
  • 0
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  • 1

Date Published

87
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Review from John E (Friend of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendliness, helpfulness and professionalism of the staff/carers were excellent. I visited our friend at the home, and from the minute I walked through the door, I was made to feel most welcome. I have visited a number of homes, for various reasons over the last ten years, and this home stands
out way above the rest!

Reply from Redwalls Manager, Home Manager at Redwalls

Thanks very much, John, for your kind words and review.
I will make sure that all the staff are aware of your lovely words and review of our home.


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Review from Edward B (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy in her bedroom and taken care of with dignity and respect. Staff were excellent and caring. Always clean and warm. She passed away last night. Thank you for the care she received.
Recommend highly to others.

Reply from Redwalls Manager at Redwalls

Thank you very much Edward for your kind words and reviews.
I will make sure that this is communicated to the team.
From us all at Redwalls, it was a pleasure to have nursed your mother.


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Review from Steven P (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Redwalls Care Home for two weeks now and he has settled in really well. This is due to all of the staff's care and professionalism in helping him settle in. It has been a stressful time with Dad's health but Redwalls have given our family some comfort in that he is being cared for
really well. Thank you.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for taking the time to submit such a positive review, such feedback is always a boost to the whole staff team who strive so hard to deliver the highest standards of care to our residents. It was a pleasure to be able to care for your dad.


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Review from A T (Friend of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed by the care package we have received so far. As my neighbour had been in a very poor care home prior to this I can honestly say we have been blown away by the love, nothing is too much trouble approach my neighbour has received. The home itself is stunning and her room is incredible.
All the staff have gone out of their way to support her to ensure all her care needs are met with love and dignity.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you so much for your positive review. This will mean a lot to the whole team. I will make sure that your comments are shared with them.


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Review from E B (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are kind, respectful and informative. The building is clean. My father is cared for wonderfully well.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you so much for your positive review. This will mean such a lot to the whole team. I will make sure that your comments are shared with them.


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Review from Christopher L (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Dad was often left in his night clothes when we visited. He wasn't even shaven. The home claims to be an elderly specialist, yet the gardens aren't sealed. My Dad had dementia and was housed upstairs and could not navigate the tight corridors. The staff were okay, but the management was unsympathetic
and unworkable.
The room was expensive for what it was in my view.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for your review. I apologise that the experience you and your family received fell below your expected standard.
Although we are not a specialist dementia care setting, staff have received, and are in the process of obtaining additional dementia training.
Each prospective resident is assessed prior to admission to ensure that we are able to meet their needs. Appropriate steps are taken should their needs change during their stay at Redwalls.
Please be assured that management within the home has changed following your father's admission and an open-door policy is now in operation. We have a complete transparent complaints procedure that is maintained.


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Review from R P (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Redwalls to be warm, friendly, caring and efficient - this is the second member of our family to reside here.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for taking the time to submit your positive review, such feedback is always a boost to the whole staff team who strive so hard to deliver the highest standards of care to our residents. I will make sure that the review is shared with them.


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Review from T L (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice staff went out of their way in difficult times ie covid.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for your feedback, the staff team will be very pleased to read your appreciation. It is a pleasure for us all to care for your father.


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Review from Dianne S (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visitors are always made welcome. The care is excellent. The staff are dedicated to looking after the residents nothing is too much trouble. this is probably the best nursery in the area.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for taking the time to submit such a positive review, such feedback is always a boost to the whole staff team who strive so hard to deliver the highest standards of care to our residents. It is a pleasure to be able to care for your mum. I am sure mum and the other residents will be very happy to hear they are in a nursery!


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Review from M M (Son of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident and we are very happy with the care she's getting. The staff are all friendly, thoughtful and patient with her. There are always things for residents to do and we can see what's going on easily through Facebook. If we have any questions the staff are more than happy to
talk and sort the slightest thing out. Would very much recommend it.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you so much for your positive review. This will mean such a lot to the whole team. I will make sure that the review is being shared with them.


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Review from Nick L (Son of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mum and, more recently, my dad lived in Redwalls, sadly only for less than a year each. The staff were great and gave fantastic care to them, so living far away, it has been important to have such confidence that they were well looked after. Mum and Dad enjoyed the many activities that were
organised for them and on every visit, talking to the staff, it was so clear that they knew my parents really well and were sincere in their care, even with the extra challenges of Covid restrictions. I'd strongly recommend Redwalls.

Reply from Bev Davies, Home Manager at Redwalls

Thank you so much for your kind words and recommendation. Feedback like this provides a great boost to the whole staff team who strive so hard to deliver the highest standards of care to our residents. It was a pleasure to look after your parents. I will share your review with the team, and I am sure they will be very delighted.


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Review from Helen C (Daughter-in-law of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law who was nearly 102 went into Redwalls nursing home as we were unable to give the care she needed. It is an absolutely lovely place, spotlessly clean and in good decorative order. But what impressed me and her son was how lovely the staff were. Incredibly caring and gentle. The whole
place has a wonderful vibe about it. I would just like to thank the staff. Thank you

Reply from Shaun Morrissy, Peripatetic Manager NW at Redwalls

Thank you for taking the time to submit such a positive review, such feedback is always a boost to the whole staff team who strive so hard to deliver the highest standards of care to our residents. It was a pleasure to be able to care for your mum.


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Review from Caroline W (Stepdaughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care my stepfather receives is amazing. He is really looked after and cared for. The staff are committed and really care about their residents. The environment is welcoming, bright and clean. I would highly recommend Redwalls.

Reply from Diana Galatanu, Home Manager at Redwalls

Dear Caroline,
Thank you so much for your kind words and recommendation. Please do not hesitate to contact us if you need anything. Kind regards,
Diana


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Review from Layton J (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We helped my mother move to Redwalls a couple of months ago after losing my father, who was her main carer. Mum couldn’t manage living on her own but has now settled into Redwalls and the activity staff have helped her to make new friends, which has really benefitted her mentally. She always tells us
that the food is really nice and the staff have been very responsive to any requests we have made to help her settle. The building itself is uplifting and pleasant and the smaller size of the home, we think, helps people get to know each other. We were very impressed with how long many of the staff have worked at Redwalls and it’s much better having consistent staff like this for Mum, who get to know her and her particular needs. They are great at finding things too, that she has misplaced, such as her hearing aids and tv remote. Regular activities are organised and this is really good for Mum and we have been able to visit regularly, within the Covid restrictions.

Reply from Diana Galatanu, Home Manager at Redwalls

Dear Layton, thank you so much for your kind words. It means the world to us. It is a pleasure to look after your mum, she is a lovely lady. I will share your review with the team and I am sure they will be very delighted. Please don't hesitate to contact us if you need anything. Kind regards, Diana.


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Review from Andrea W (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Redwalls, whatever their role, are caring and professional. I have been confident in the care my mum has been receiving throughout the pandemic and grateful to the staff for being there for her when we couldn’t. Now I am able to visit face to face again, it is evident she
has been well looked after and she is comfortable. The relationships she has developed with the staff, that I have observed, are very positive. I am pleased that she is being encouraged to take part in activities and that she clearly is having good times, despite ill health.

Reply from Diana Galatanu, Home Manager at Redwalls

Dear Andrea, Thank you so much for your positive review. It means a lot to us and motivates us to be even better. It's a pleasure to look after your mum, she is a lovely lady. Please feel free to contact us if you have any queries or questions. We will be more than happy to assist you. Kind regards, Diana.


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Review from Jan H (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Redwalls Nursing Home last October. She has settled in nicely meeting so many new people and staff. The home is always changing with the government guidelines to make sure that residents are safe and put in place so more family members can visit their loved ones. Looking forward to
being able to take my mother out on a walk soon. Activity coordinators and staff go the extra mile by bringing in their four-legged friends to visit as often as they can. Pets are very good therapy for everyone.

Reply from Diana, Home Manager at Redwalls

Jan, thank you so much for your positive review. This will be shared with the team, I am sure that they will be very happy to see that the residents' families are appreciating their hard work. Today I will send an update, please check it, it will be very good news, I am sure you will be very pleased.


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Review from John (Son of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided for residents over the past year during the Covid pandemic has been excellent. The staff have been putting themselves at considerable risk from Covid by continuing to come to work and provide such kind and cheerful care. I know that my mother has been exceptionally well looked after
in these challenging times. All the efforts to keep families in touch remotely are much appreciated by those unable to visit. The downside has been the frequent change in managers over time leading to discontinuity and a lack of good communication.

Reply from Diana Galatanu, Home Manager at Redwalls

Thank you for your feedback, the team will be very pleased to read your appreciation. It is a pleasure to care for your mum and it's lovely to see such a close family as you are. Please do not hesitate to call me if you need any support or you have any questions.


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Review from Sharon W (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mom was admitted to Redwalls following a 3-month stay in the hospital, we were very unsure about her being in a care home. Redwalls staff especially one member went out of their way to make her feel at home and settled in. We were also grateful for the opportunity to speak to my Mom via window
visits which after not seeing her for 3 months was lovely. She is well looked after and the carers and staff are always extremely helpful and friendly. Nothing is too much trouble.

Reply from Diana Galatanu, Home Manager at Redwalls

Thank you so much for your nice words, it is very appreciated. The team loves to look after your mum and they will be delighted to read your positive feedback. Please do not hesitate to contact the home if you have any questions.


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Review from Dolly (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in your care for rehabilitation and after settling in is so happy and involved in everything that is going on in the home. We have been involved and kept up to date with everything that mum has been doing including her care and have had no questions left unanswered. I cannot thank the staff
enough for the respect and care they show my mother as I have found it really difficult to take a step back and let someone else look after her during this time and I can assure you they have not disappointed me.

Reply from Redwalls Manager, Home Manager at Redwalls

Dear Dolly,
Thank you so much for your positive review. This means a lot to myself and the team. I will make sure that the review is being shared with them. I do know how important it is for you to know that your mum is well cared for.
It was nice meeting you the other day, please do not hesitate to contact me if you need anything.
Kind regards,
Diana


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Review from Bill R (Husband of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my wife is very well cared and catered for, the staff are caring and committed to the patients' well being. My wife seems very happy when I come to see her and there are lots of different activities available.

Reply from Diana Galatanu, Home Manager at Redwalls

Dear Bill,
Thank you so much for your kind words, they mean so much to the Redwalls' team.
You are very welcome to see your wife all the time, and we are very happy that we can provide the needed care for her. It is an absolute pleasure to see you both happy.
Best regards,
Diana


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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Redwalls is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Redwalls is calculated as follows: ( (298 Excellents x 5) + (92 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 400 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redwalls is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Patrick

Patrick Butler

Job Title: Home Manager

Joined: 2024

Patrick has extensive knowledge and experience having worked in the sector for the last 37 years. He has managed a number of care homes throughout his career as well as having worked strategically, at a regional level, supporting a number of different homes.


Patrick is passionate about providing high-quality care for the people living at Redwalls and is committed to delivering truly person-centred care. He believes that people living in a care home should be able to live life to the fullest, taking part in a wide range of meaningful and stimulating activities, socialising and making new friends as well as enjoying new interests.


In his spare time, Patrick enjoys reading and holidaying in the Lake District where he can spend time with family and enjoy the great outdoors with lots of long walks and fresh air.


Joanne

Joanne Farrell

Job Title: Deputy Manager

Jo has a wealth of knowledge and experience in the health and social care sector. She qualified as a nurse in 1991 and has worked in a care home for over 30 years.


Jo is passionate about caring for the elderly and that true person-centred care means putting the residents at the heart of everything she does.


Jill

Jill Saunders

Job Title: Administrator

Jill, the administrator at Redwalls Nursing Home manages all aspects of administration, including purchasing, invoicing, recruitment and payroll. Jill has learned the importance of patience and compassion in the workplace.


Sharon

Sharon Johnson

Job Title: Head Chef

Joined: 2017

Sharon joined Redwalls in 2017 as Head Chef. Prior to Redwalls she was the General manager of restaurants in Florida and Washington DC. During that time, she catered for both President Obama and President Biden. She holds a Level 3 in Food and Hygiene, and the home maintains a 5 Star Hygiene Level. Sharon has experience with creating HCCAP plans and dealing with food allergies. Sharon and the catering team use fresh, locally sourced produce, and believes in providing choices for our residents. Sharon personally gets to know all our resident's likes and dislikes and loves to see residents enjoying their mealtime experience. Sharon says” there is nothing better for a chef than to see big smiles at mealtimes. Knowing that all your hard work and effort into preparing a great meal speaks volumes. Sharon also assists the Activities team with theme days and baking sessions with the residents.