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Redwalls has a Review Score of 9.7 (9.720) out of 10, based on 34 reviews in the last 2 years. Over all time Redwalls has 87 reviews.
Review from Edith D (Resident) published on 25 April 2017
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Review from Ann H (Resident) assisted by family/friend published on 25 April 2017
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Review from Jill K (Daughter of Resident) published on 14 April 2017
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Review from Alan John G (Resident) published on 14 April 2017
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Review from Mary D (Resident) assisted by family/friend published on 30 March 2017
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Review from E H (Friend of Resident) published on 30 March 2017
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Review from David T (Husband of Resident) published on 30 March 2017
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The Review Score of 9.7 (9.720) out of 10 for Redwalls is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.720 for Redwalls is calculated as follows: ( (298 Excellents x 5) + (92 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 400 Ratings = 4.72
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Redwalls is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Oct 2019
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Job Title: Home Manager
Joined: 2024
Patrick has extensive knowledge and experience having worked in the sector for the last 37 years. He has managed a number of care homes throughout his career as well as having worked strategically, at a regional level, supporting a number of different homes.
Patrick is passionate about providing high-quality care for the people living at Redwalls and is committed to delivering truly person-centred care. He believes that people living in a care home should be able to live life to the fullest, taking part in a wide range of meaningful and stimulating activities, socialising and making new friends as well as enjoying new interests.
In his spare time, Patrick enjoys reading and holidaying in the Lake District where he can spend time with family and enjoy the great outdoors with lots of long walks and fresh air.
Job Title: Deputy Manager
Jo has a wealth of knowledge and experience in the health and social care sector. She qualified as a nurse in 1991 and has worked in a care home for over 30 years.
Jo is passionate about caring for the elderly and that true person-centred care means putting the residents at the heart of everything she does.
Job Title: Administrator
Jill, the administrator at Redwalls Nursing Home manages all aspects of administration, including purchasing, invoicing, recruitment and payroll. Jill has learned the importance of patience and compassion in the workplace.
Job Title: Head Chef
Joined: 2017
Sharon joined Redwalls in 2017 as Head Chef. Prior to Redwalls she was the General manager of restaurants in Florida and Washington DC. During that time, she catered for both President Obama and President Biden. She holds a Level 3 in Food and Hygiene, and the home maintains a 5 Star Hygiene Level. Sharon has experience with creating HCCAP plans and dealing with food allergies. Sharon and the catering team use fresh, locally sourced produce, and believes in providing choices for our residents. Sharon personally gets to know all our resident's likes and dislikes and loves to see residents enjoying their mealtime experience. Sharon says” there is nothing better for a chef than to see big smiles at mealtimes. Knowing that all your hard work and effort into preparing a great meal speaks volumes. Sharon also assists the Activities team with theme days and baking sessions with the residents.