Rowans Care Centre

Merriden Road, Macclesfield SK10 3AN
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9.6 50 Reviews
  • Rowans Care Centre, Macclesfield
Welcome to Rowans Care Centre, a purpose-built 36-bedded home nestled in a peaceful residential area of Macclesfield. Conveniently located near the town centre, the home enjoys close proximity to local amenities and excellent transport links, with a regular bus route and nearby shops.

Rowans Care Centre specialises in providing a range of care services for the elderly, from assistance with daily living tasks to elderly nursing care and support for residents with dementia. The home boasts modern amenities and features, including a spacious lounge area on the ground floor and a quiet 'Reminiscence' lounge and family kitchen on the first floor.

Each of the single occupancy bedrooms offers comfort and security, with convenient access to communal areas via a passenger lift. The dedicated staff are always on hand, with a call bell system ensuring quick assistance when needed.

The team takes pride in fostering a warm and vibrant atmosphere at Rowans, with a dedicated activities team organising a variety of engaging events and sessions, from sherry mornings and bingo sessions to arts, crafts, and baking activities. Residents also enjoy regular entertainment from musical performers, enhancing their overall well-being and enjoyment.

Rowans Care Centre is committed to community engagement and sustainability. They work closely with the voluntary group 'Food for Macc’ to support local initiatives, including encouraging residents to grow their own vegetables. Bountiful harvests provide the centre with a delightful selection of fresh produce, enriching residents' dining experience.

With two highly skilled registered nurses on duty during the day and additional support at night, along with regular visits from the General Practitioner, Rowans Care Centre ensures the highest standards of care and support for all residents and strives to create a true home from home where residents feel valued.

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Care Provided by Rowans Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Ludlow (Manager)
  • Admission Criteria
    • Residents aged 50+
    • Ages 60+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 1

Funding & Fees Guide for Rowans Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,000
    • Self-Funded Nursing Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £950 – £1,000
    • RESPITE Self-Funded Nursing Care £1,400 – £1,500

  • We have a regular visiting Chiropody service and hairdressing service which is charged in addition to the nursing care and accommodation fee.
  • (these prices are only a guideline, please contact Rowans Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Rowans Care Centre is thrilled to welcome visitors. Visitors are encouraged to visit loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Rowans Care Centre understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Rowans Care Centre Reviews (50)

Total of 50, showing 1-20
9.6

Rowans Care Centre has a Review Score of 9.6 (9.554) out of 10, based on 28 reviews in the last 2 years. Over all time Rowans Care Centre has 50 reviews.

Overall Experience

  • 38
  • 8
  • 3
  • 1
  • 0

Date Published

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Review from Helen H (Daughter of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum joined the residents at the Rowans, we feel we have an extended family. The staff and management team are very caring and understanding of mum needs, mum has Parkinson's and Parkinson's dementia and has other needs which the staff are always there to help her with.
As a family we feel we
can have quality time with Mum, Dad loves having his lunch with mum and a brew is always available

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

It is a pleasure to care for your Mother and we do consider ourselves one big mostly happy family!Thank you for your kind words its lovely to hear.


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Review from A H (Son-in-law of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been cared for with dignity for about 20 months, since June 2023, in the Rowans. The staff look after her very well and the food is always nice. Nothing is too much trouble and all the staff try to meet her needs. They always have her safety at the forefront and try their utmost
to keep her as content and comfortable at all times.
Thank you for all you help, care and best wishes.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

It is a pleasure and a privilege to care for your Mother-in-law! Thank you for your kind words its lovely to hear.


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Review from D T (Daughter of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care home but could do with improvement, activities not always carried out very limited.
Most staff are very good some put on the ones who are very good and dedicated, kitchen staff excellent nothing to much trouble.
Most staff are very friendly. On the whole a good care home.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Unfortunately we are an old home and with the budget we have we try to maintain good standards however the inside of the home is most important. As you are aware activities have under gone a change and hopefuly will now be more consistent. thanks for your feedback.


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Review from R B (Son of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant and always take care of me when I visit my mum. They are looking after my mother very well and taking care of all her needs. They are all stars and do an amazing job.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

thank you for your lovely feedback its so nice to be able to share these with the staff.It is a pleasure to care for your mum.


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Review from K B (Son of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly cheerful home, all staff from kitchen, cleaners, carers and managers are friendly polite, and efficient. Sometimes my mother has to wait for attention but never long enough that I have to go looking for staff. The grounds need to be tidier but this is a small point but would be nice
to see it improved plenty of car park availability at the home with spaces for your car at a very local shop if needed, overall I would recommend the Rowans, good value, great care, well done!

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

thank you for your kind feedback it is a pleasure to care for your mother.


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Review from Helen H (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was fortunate to get a place at the Rowans Care Centre for intermediate care following hospitalisation. We realised that her frailty meant that a permanent care home would best fulfil her needs and mum has now moved to a lovely spacious room and is settling nicely. The staff are wonderful; very
attentive to her needs, very caring and kind and can't do enough for her. We are kept well informed of all developments; kept well in the loop. It has been an enormous relief to me as her carer for the last 10 years! Thank you all!

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

thank you for your lovely feedback. It is a pleasure to care for your Mum she is certainly one of the family. We are working on improving our activities and hope this improves quickly.


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Review from D H (Wife of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been made to feel welcome, like one of the family since my husband was admitted. The care he is receiving is very good.

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Review from R G (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My 95-year-old mother was admitted to hospital after breaking her left hip. She was transferred to the Rowans Care Centre after 5 days. She was very fragile, unsteady and didn't eat or drink much. She is quite difficult to deal with. She slipped away quietly at the Rowans. Care was satisfactory.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Thank you for your review it was a privilege and a pleasure to care for your Mother. May she rest in peace.


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Review from J S (Resident) assisted by family/friend published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My life in Rowans Care Home is very good. I am really well looked after and cared for by very nice staff, who make sure all my needs are met and make time to chat with me. My room is light, airy, spacious and and kept very clean. Menus are well thought out and there is always enough choice, even if
I would like something different. Residents' special celebrations are done with a lot of thought, consideration and hard work. Thank you! I would like more crafts/arts/activities on the timetable please. It would also be good if recycling could be done on-site.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Thank you for your review. We do enjoy a good party! Activities are constantly revolving to encourage more up take from residents, we will continue to respond to feedback and hope to improve this service.


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Review from D S (Son of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and caring environment which is difficult to fault. Inside, the home is very light and spacious and generally well maintained. The staff are always very friendly and attentive.
The grounds are not quite so well maintained but it is clear that money is spent where it is most needed -
on the inside and on care.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Thank you for your kind words it is so nice to share good feedback and I will pass this on to the team.


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Review from Liz W (Daughter-in-law of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only pass on positive feed back from my experiences of all aspects, areas and departments of the home. The staff are all very approachable, friendly, competent, caring, patient, experienced and go above and beyond their line of duties to ensure residents feel at home. I am extremely happy that
my Mother in law is in their care and feel reassured on every level. Well done to everyone! I'm very grateful. I know as her previous carer for many years just how much hard work is involved!

Reply from Sandra Ludlow, Home Manager at Rowans Care Centre

Many thanks for your kind words it can be a difficult role but with high benefits. To see residents and families happy is our goal.


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Review from D C (Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Initially when arrived at the home from hospital, staff were very friendly and helpful. Rooms are large, well maintained, and well equipped. Daily cleaning of your room with excellent attention to detail. Handful of care staff are very friendly and a credit to the home, along with a number of nurses,
as cannot do more for you. Only downside here is not all staff are as caring and focused on your needs required. Food and drinks are available at all times, and if there is something you fancy that isn't on the menu they will do there best to accommodate. Only issue is, I found hair within the food a number of times. Activities are an area of improvement needed, as didn't really witness many happening, or tended to be the same repeated handful of activities only. Manager could be more hands on and visible on the floor of the home day to day, as often spend most time in the office. Overall the home needs areas of improvement, which is a shame as few staff are an asset and keep the home going

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

We are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Rowans Care Centre is a caring place with compassionate and professional staff. Regarding your concerns about the staff, we want to emphasise that our team, including agency staff, receive comprehensive training to ensure the highest standards of care and we apologise if you have felt otherwise. As per the needs of the care service, there is an expectation that the manager has to spend time in the office due to their role-specific management duties, however, we will continue to monitor this and make improvements should we need to.


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Review from A A (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people at the Rowans have been so caring for Mum. Couldn't have asked for nicer people the care is outstanding and so confident at all times, that nothing is any trouble.
Thank you for your love and support. A particular carer and the full team are outstanding in their work.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Thank you for your kind words it was a pleasure to care for your relative.


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Review from Andrew A (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit to the Rowans Care Centre, one staff member in particular and the team were very pleasant and helpful showing us around and explaining all that any patient requires. Mum arrives and was welcome and soon settled in to lovely care home. Mum was a little nervous of the new environment
and one staff member in particular took the time going the extra mile to reassure mum and that was very much appreciated along with all other team members. They all shine and look after all at the home. It's a truly amazing place with very hardworking staff. Thank you, you made our mum's experience perfect and lovely.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Thank you for your review it's so good to hear the hard work pays off. It was a pleasure to care for your mum and we wish her well at home.


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Review from Raymond G (Son-in-law of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very well looked after in the Rowan Care Centre. She is 91, has dementia and mobility issues, but is always delighted when she sees a staff member. We are very grateful for the amazing care she has from 3 carers in particular and the rest of the staff that cares for her.
Thank you.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Thank you for your review it is a pleasure to care for your loved one.


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Review from D P (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at the Rowans for over 3 years, he was treated just like family by all the staff. He couldn't have been looked after better, the care provided was wonderful, the homemade food amazing along with the incredible homemade celebration cakes produced by the extremely talented kitchen
staff on his birthday! This gave my mother and myself peace of mind that he was so well provided for and was happy in his surroundings. We cannot recommend the Rowans highly enough for anyone who has a family member needing care.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Thank you for your kind review, the staff remember Dad with fondness and he is missed by all. It is always a privilege to be allowed to care for a family member.


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Review from R C (Respite Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1. Showers - should be 2 times a week minimum, not once.
2. Bed sheets not being changed except when wet or soiled.
3. The room floor is not properly mopped or clean. Large spiders walking around!
4. Personal care is slow, especially at handovers, which is when I want to get up.
5. Door banging
all the time - needs a snubber.
6. Burning fat smell from the kitchen every mealtime.
7. 'Continental' staff do not know what 'gluten-free' means.
8. No privacy - staff came into the room whether I was on the toilet or having a wash.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

I am sorry that you felt this way during your stay. Please let me address them: 1. showers are offered daily and can be requested. 2. Bed sheets again can be changed on request, we do not automatically change daily unless required. 3. The floor is mopped at least once daily and domestics are always available being on the ground floor next to a garden tends to bring in the wildlife. 4. Handovers are an important part of the day but only take an average of 15 minutes. 5. The door closure was recently repaired. 6. unaware of the burning fat smell at meal times this has not been reported before. we only use our fryers once or twice a week and the oil is changed frequently. 7. Overseas staff are educated in food safety, unfortunately as a gluten-free diet is not seen often mistakes were made, apologies given, and further education provided. 8. We always ensure we knock when entering a room, I am sorry you felt you had no privacy. I could have addressed these concerns during your stay if informed.


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Review from B H (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for a while now and since her time here she seems completely relaxed and settled. The staff are exceptional in their care and attention shown since my mum moved here. I was less than impressed with her former care home so I was a little apprehensive about Rowans but I
needn't have been as they are 1st class in every aspect of the care they give. Can't recommend them enough for the amazing job they do.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Many thanks for your lovely review its so nice to be praised and I will take great joy in sharing this with my staff.


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Review from Jennifer D (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was here for a short time before she passed away, we felt our choice of this care home, was the right one.
We were shown kindness from the start by all staff and communication was excellent.
Mum was well cared for and so were we.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Thank you for your kind words. It was a pleasure and a privilege to care for your mum.


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Review from Mo C (Wife of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband stayed at The Rowans for 4 weeks to recuperate following a hospital stay. The staff were very warm and caring and responsive to his needs which are quite complicated as he has multiple medical issues. He was treated with a lot of kindness and great respect. He enjoyed the food a lot too and
there was a good choice and plenty of it.

Reply from Rowans Home Manager, Home Manager at Rowans Care Centre

Thank you for your kind review. It was a pleasure to care for your husband.


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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Rowans Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Rowans Care Centre is calculated as follows: ( (223 Excellents x 5) + (66 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 323 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rowans Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Sandra

Sandra Senior

Job Title: Home Manager

Joined: 2022

A warm welcome to our vibrant and caring home at the Rowans!


At Rowans Care Centre, our commitment goes beyond providing exceptional care - we're about building warm relationships and fostering a family atmosphere that defines our community.


As a proud Home Manager, I believe great care goes further than rules and regulations. It's about real human relationships and emotions, knowing each resident's story, and treating them like family. Making a difference in people's lives and being part of that transformative journey are the driving forces behind my dedication.


At the Rowans, everyone has a say in every aspect of their lives. From supporting hobbies to crafting personalised meal plans, we champion autonomy and choice.


Creating a positive and inclusive environment is at the core of what we do, for both residents and team members. At the Rowans, everyone is encouraged to feel a sense of belonging, have a voice, feel valued, collaborate, and have the resources they need.


To those considering the Rowans for their loved ones, know that your family is as important to us as they are to you. We care not only for your loved one but for you too.


I would be more than happy to discuss your search for care further. Feel free to call me for a friendly chat.


Frequently Asked Questions about Rowans Care Centre

What types of Care is Rowans Care Centre registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rowans Care Centre provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rowans Care Centre have?

There are 36 Single Rooms.

What are the Facilities & Services at Rowans Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rowans Care Centre to the centre of Macclesfield?

0.9 mile(s) as the crow flies, distance by road may be significantly further.