Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
There are plenty of parking spaces on site for visitors.
Eden Mansions Nursing and Residential Home has a Review Score of 9.5 (9.529) out of 10, based on 16 reviews in the last 2 years. Over all time Eden Mansions Nursing and Residential Home has 35 reviews.
Review from Joyce D (Wife of Resident) published on 28 February 2025
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Review from C H (Daughter of Resident) published on 27 February 2025
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Review from J W (Daughter of Resident) published on 19 February 2025
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for taking the time to feedback to us at Eden Mansions, it is lovely to hear that you are so pleased with the care we are providing for your mother. I will pass this on the team on Ashley villa and the kitchen team. Thank you again for great review.
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Review from J P (Wife of Resident) published on 31 January 2025
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for your lovely and kind review. We are extremely happy to know that you have peace of mind, it's great to know. The Chester team work very hard to ensure a friendly uplifting atmosphere to the villa. I will be sure to share your comments with the team.
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Review from Heather H (Niece of Resident) published on 30 January 2025
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for your valued review, we are so happy that you feel your aunt is being well looked after and she is settled, happy and comfortable here with us at Eden Mansions Nursing Home. We will ensure the staff received these lovely comments, thank you for taking the time to leave this great review.
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Review from M B (Wife of Resident) published on 27 January 2025
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for taking the time to write your review. It is very heart warming to hear such positive comments regarding our home and the team. It means a lot to the staff to receive such great feedback and I will be sure to share this with them. Thank you once again for taking the time to leave this review.
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Review from Jane G (Daughter of Resident) published on 10 October 2024
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Review from Theresa C (Wife of Resident) published on 17 September 2024
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you so much for your kind words and for sharing your experience. Our team is dedicated to providing the best care possible, and your feedback is a wonderful affirmation of our efforts. We look forward to continuing to support your husband and making your visits as welcoming as possible. Thank you again for the wonderful review. I will ensure this is shared with the team.
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Review from Peter H (Son of Resident) published on 24 June 2024
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
We send our sincere condolences to you and your family at this sad time. It is wonderful to receive such positive feedback and to know that you felt your father was cared for with love compassion, care and respect. We pride ourselves on building meaningful relationships with our residents and families and it warms our hearts to know that you had a positive experience. Thank you for taking the time to write such a lovely and thoughtful review. I will be sure to share this with the team.
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Review from M S (Son of Resident) published on 14 June 2024
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for taking the time to write a review. I am pleased to know that your experience has been a positive one and that you feel your mother is well cared for. I will share your feedback with the team and thank you once again for your kind words.
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Review from O J (Husband of Resident) published on 7 June 2024
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for the wonderful review, your feedback is valuable and means a lot to the staff to know that their hard work and commitment is appreciated. We have recently changed our telephone systems over to another service provider and I am very sorry that you have been experiencing issues with not being able to speak to a member of the team when you call. I have passed your feedback on to our support team to find a solution. Once again, thank you very much for taking the time to write a review.
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Review from R N (Daughter of Resident) published on 15 May 2024
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for taking the time to write such a wonderful review. Kind words like yours mean a lot to the staff, knowing that they are appreciated and valued for all their hard work and commitment. I will ensure the team receive the feedback, thank you once again.
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Review from S E (Daughter of Resident) published on 16 October 2023
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Firstly, we are very sorry for your loss, and appreciate you taking the time to leave us such a wonderful review. It is lovely to know that you felt your mother was receiving excellent care and was treated with dignity and respect from the beginning of her journey with us, and that you felt settled when leaving her in our care. Thank you once again for leaving such a heartfelt review and for recommending Eden Mansions Nursing Home – especially Ashley Villa.
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Review from Gill C (Niece of Resident) published on 19 June 2023
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for your kind words. We are glad to hear that visiting is always a pleasant and calm experience for you and your loved ones. I will pass your valued feedback on to all of the team.
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Review from Mark O (Son of Resident) published on 14 June 2023
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for taking the time to write a review for Eden Mansions, we really do value the feedback. I am very pleased that you feel the home and grounds are well maintained, the home is clean and that you are happy with our communication procedures regarding your loved one, as we understand this is a key part of care. I will ensure all departments receive the feedback, thank you very much.
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Review from B E (Wife of Resident) published on 20 March 2023
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for taking the time to leave us such a lovely review. We are happy to hear that your husband is receiving such great care at Eden Mansions. The care and services we deliver to our residents and families are very important to us. I will pass your kind comments on to the rest of team.
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Review from James M (Son of Resident) published on 1 February 2023
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Reply from Natalee Jackson, Eden Mansions Home Manager at Eden Mansions Nursing and Residential Home
Thank you for your wonderful and kind feedback regarding the care and Eden Mansions Nursing Home.
We are very sorry for the loss of your mother and offer the deepest heartfelt condolences to you and your loved ones at this very sad time.
The whole team are pleased to hear that you were at ease with the care provided the Cedar Care family are touched by your thoughtful words.
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Review from S B (Wife of Resident) published on 1 December 2022
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Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Eden Mansions Nursing and Residential Home
Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.
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Review from Jacqueline B (Wife of Resident) published on 25 November 2022
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Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Eden Mansions Nursing and Residential Home
Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.
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Review from Ronald L (Son of Resident) published on 25 November 2022
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Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Eden Mansions Nursing and Residential Home
Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.
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The Review Score of 9.5 (9.529) out of 10 for Eden Mansions Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.745 for Eden Mansions Nursing and Residential Home is calculated as follows: ( (148 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 188 Ratings = 4.745
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.784 Points relating to the number of positive Reviews for Eden Mansions Nursing and Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 16 Positive Reviews ÷ 20.4 = 0.784
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Apr 2019
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Job Title: Home Manager
Natalee manages Eden Mansions Nursing and Residential Home and overlooks day-to-day operations.