Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Station House has a Review Score of 8.9 (8.880) out of 10, based on 6 reviews in the last 2 years. Over all time Station House has 25 reviews.
Review from Ann P (Niece of Resident) published on 27 February 2025
Submitted via Website •
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Reply from Caprice Geisha, Home Manager at Station House
Thank you very much for taking the time to leave us a review about your experience.
At Station House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Angela M (Daughter of Resident) published on 10 April 2024
Submitted via Website •
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Reply from Caprice Geisha, Reviews Team at Station House
Hi Angela, thank you very much for taking the time to leave us feedback about your experience. At Station House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Andrea H (Daughter of Resident) published on 8 April 2024
Submitted via Website •
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Reply from Caprice Geisha, Reviews Team at Station House
Thank you very much for taking the time to leave us feedback about your experience. At Station House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from L B (Daughter of Resident) published on 8 April 2024
Submitted via Website •
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Reply from Caprice Geisha, Reviews Team at Station House
Hi, thank you very much for taking the time to leave us feedback about your experience. At Station House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Florence I (Daughter of Resident) published on 4 April 2024
Submitted via Website •
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Reply from Caprice Geisha, Reviews Team at Station House
Hi Florence, thank you very much for taking the time to leave us feedback about your experience. At Station House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Angela B (Cousin of Resident) published on 26 February 2024
Submitted via Website •
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Reply from Caprice Geisha, Reviews Team at Station House
Hi Angela, thank you very much for taking the time to leave us feedback about your experience.
At Station House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Care / Support
Cleanliness
Treated with Dignity
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Review from E W (Daughter of Resident) published on 10 June 2022
Submitted via Website •
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Review from Ian C (Son of Resident) published on 1 September 2021
Submitted via Website •
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The room is bright and clean.
The wardrobe sometimes needs some attention
He struggles with manual dexterity and needs extra help with changing channels and using his phone (but not always given on time).
The staff is caring and kind. Given the circumstances they have faced the level of care is very good.
Communication is often/sometimes difficult - accessing staff by phone can be very difficult and frustrating at times. This issue - communication - is the real problem from my point of view and needs to be addressed urgently.
Reply from Samantha Debenham, Personal Assistant at Station House
Thank you for reviewing Station House care home. We are happy to hear such excellent feedback, particularly about the care and support your dad receives here. We are delighted to hear positive comments about his room and beautiful gardens and your 5-star review of the team who work here. We are aware of the difficulties families are currently experiencing in telephoning the home, and we are working hard to resolve this as a matter of urgency.
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Review from Nicola B (Granddaughter of Resident) published on 1 September 2021
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Reply from Samantha Debenham, Personal Assistant at Station House
Thank you for taking the time to provide feedback about Station House. We are delighted that you consider the overall care to be of 4-star quality, and it’s great to hear that your grandma enjoys living here. Being able to communicate with us about your loved ones is very important, but we are aware of the difficulties families are currently experiencing. We are working on a solution that would free up the phone lines to relatives in order to resolve this.
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Review from Joanne C (Daughter of Resident) published on 31 August 2021
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Reply from Samantha Debenham, Personal Assistant at Station House
Thank you for providing feedback on Station House. We are pleased that you think highly of the care your mum receives here and to hear your appreciation of the care team. Being able to communicate with us about your mum is very important, but we are aware of the difficulties relatives are currently experiencing when calling the home. Unfortunately, our initial plan to free up the phone lines hasn’t worked so we are working hard on another solution to resolve this. Station House is a busy home and residents can often misplace their personal belongings, but we can assure you that the management team took this matter very seriously and are discussing ways to minimise such incidents.
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Review from James K (Son of Resident) published on 31 August 2021
Submitted via Website •
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Reply from Samantha Debenham, Personal Assistant at Station House
Thank you for taking the time to give feedback on Station House. We are delighted to hear your excellent review of the staff and the care and support your mum receives here. We are aware of the difficulties relatives are currently experiencing in telephoning the home and we are working hard to resolve this as a matter of urgency. We are extremely concerned around the comment raised about visitor testing, and this will be investigated. The safety of everyone living and working at Station House is our absolute priority, and we have very strict policies for visitors entering the home.
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Review from Bev B (Niece of Resident) published on 24 August 2021
Submitted via Website •
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Review from Mark S (Son of Resident) published on 16 June 2021
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Reply from Samantha Debenham, Personal Assistant at Station House
Many thanks for taking the time to review Station House. We always encourage relatives to speak directly with the home manager if there are any concerns so that we can address them immediately. Our management team did speak on numerous occasions with a member of your family, which put her mind at ease. On the occasion we spoke with you, no complaints and concerns were made. As you can appreciate group activities have been difficult to organise during the pandemic, but with restrictions easing and a new lifestyle colleague onboard, residents are enjoying our new activity programme.
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Review from Deborah C (Daughter of Resident) published on 3 March 2021
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Review from Jose A (Respite Resident) published on 11 March 2020
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Review from Sharon G (Daughter of Resident) published on 14 January 2020
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Reply from Samantha Debenham, Personal Assistant at Station House
Thank you for your feedback on Station House in relation to your mum’s respite stay. We were concerned about the issues you raised during your mum’s stay. Whilst we managed to resolve those concerns that were within our control, we recognise that the hospital did not prescribe your mum’s medication at discharge, which caused delays.
Because the GP assigned to your mum on her discharge was not from the GP practice linked to our care home, the GP had to follow the full, and lengthier, process before he could prescribe.
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Review from Maureen C (Respite Resident) published on 22 January 2019
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Review from Rosie G (Daughter of Resident) published on 28 June 2018
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It is not a home that I can praise in any manner or recommend.
Reply from Amy Wilson, AD at Station House
We appreciate you taking the time to review Station House and we are truly sorry to hear your concerns. We have listened to your feedback and we are pleased to advise that action has now been taken to resolve the issues you have raised. Once again we apologise that you feel that the overall standard of the home is not satisfactory
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Review from Alan Anthony U (Resident) published on 19 January 2017
Submitted via Postal Card •
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Review from Joan W (Resident) published on 14 December 2016
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The Review Score of 8.9 (8.880) out of 10 for Station House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.857 for Station House is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) ) ÷ 70 Ratings = 4.857
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.023 Points relating to the number of positive Reviews for Station House is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 6 Positive Reviews ÷ 14.2 = 0.423
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Oct 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I’ve been a Home Manager since 2007 and have achieved my Level 4 leadership and management qualification as well as leadership in dementia accredited by Worcester University.
I worked for another large organisation previously, and I liked the structure and support that I received. I felt that Care UK was a perfect fit for me, and I really took on board the Care UK visions and values.
I believe it’s important for a Home Manager to be patient, kind, and have good communication skills. You need to work with the team to provide the best possible care for residents within the home and improve the team’s skills to provide a pathway for progression.
I love spending time with residents, and I feel proud when I see they are happy and well cared for. The most important part of my role is to ensure that residents are safe and well cared for and that the home is maintaining quality in line with CQC regulations.
I enjoy mentoring colleagues and supporting them to succeed in their careers. All the Team Leaders at Station House have progressed from being a carer, and I enjoy seeing them grow and develop. I feel happy when I see that the team is happy and working together as a team.
I also feel proud when the home has positive feedback from residents, relatives and visiting professionals.