St Stephen's Care Home

London Road, Elworth, Sandbach CW11 4TG
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9.4 19 Reviews
  • St Stephen's Care Home, Sandbach
St Stephen’s care home, situated in the quiet village of Elworth near Sandbach, Cheshire, is a warm and welcoming home that provides specialist nursing care for up to 40 older people, including people living with dementia.

St Stephen's care home has some wonderful spaces to relax in and enjoy company, including an activities room and spacious lounges.

The home offers an extensive activity programme and support people to enjoy days out in the community too. By getting to know the residents staff are able to offer activities that meet their different passions and interests. Residents enjoy fun one-to-one and group activities, such as arts and crafts, reminiscence sessions, quiz and games nights and sing-alongs.

The home has achieved the NHS Gold Standard for end-of-life care and has a team of fully-trained and qualified nursing care staff available 24-hours a day.

Chefs prepare meals on site which offer choice and are catered to resident preferences and to any dietary requirements.

Each service user has a allocated key worker who will spend time with the resident and relatives to ensure care plans are personalised to the individuals preferences and wishes.

The team is comprised of trained professionals who are passionate about providing the highest standard of care. With empathy, respect, and kindness at the forefront of everything they do, staff members are dedicated to fostering meaningful connections with residents and their families.

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Care Provided by St Stephen's Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leonie Lacey-Banks (Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for St Stephen's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,250 – £1,250
    • Self-Funded Nursing Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Nursing Care £1,250 – £1,250
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,350
  • (these prices are only a guideline, please contact St Stephen's Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available for visitors.


St Stephen's Care Home Reviews (19)

9.4

St Stephen's Care Home has a Review Score of 9.4 (9.417) out of 10, based on 8 reviews in the last 2 years. Over all time St Stephen's Care Home has 19 reviews.

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Review from G V (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at St Stephen's for almost a year now and I feel confident she is being looked after very well. All staff (management, nurses, health care assistants, cleaners, and maintenance) are very friendly and caring to my Mother and do a fantastic job. Thank you!

Reply from Antony Hall, Managing Director at St Stephen's Care Home

Thank you for taking the time to provide us with your comments. I am pleased to hear that your mother is receiving the kind, compassionate care we strive to achieve every day. I will make sure the team is made aware of your kind words.


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Review from Sarah R (Friend of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we met the deputy manager for tea and biscuits, we were all spoken to honestly and with integrity. The staff and management have a high genuine level of care for residents and their families and friends. It feels like a close community where everybody is an integral part of the team.
I was so relieved that my friend was in the best place and still had the freedom and independence to be his own person.
Thank you for everything you have done, he is extremely happy.

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Thank you for the lovely review. We will share this feedback with our team at the home.


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Review from Maria B (Daughter of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were advised to change Mum's home after her falling and breaking her hip. She went to St Stephen's when she came out of hospital. It was the right place for Mum to go. Since she has been there, she has put on weight and can now walk again due to the skills of the staff. Nothing is too much trouble
and everyone is pleasant and caring. Can't praise them enough.

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Thank you for the kind review! We will share this with our care team at the home!


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Review from Lynn B (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would just like to say a heartfelt thank you from my family and me for the excellent care you gave my wonderful father in this most difficult time. It made such a huge difference too, having the support of such a professional and compassionate team. The atmosphere in St Stephen's is uplifting and
friendly. Thank you all. We shall miss you.

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Thank you so much for your lovely review. We will pass your message on to the whole team at the home.


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Review from Gillian S (Wife of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, nothing is too much trouble. If you need help or advice they always listen. They not only say that this is the resident's home by their family's home too. Very clean and comfy. My husband is always clean shaved and clean clothes on every day. Cannot fault anything.

Reply from Georgea Buckle, Operations Executive at St Stephen's Care Home

Thank you for your lovely review. We will pass this onto the staff team at St Stephens!


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Review from Alan T (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for observation from the hospital in early December. After two months in the hospital, Mum was deeply upset and confused, but within a few days, the wonderful carers in St Stephen's changed her mood totally. Now Mum is back to being the happy-go-lucky, cheerful person of old. Well
done, St Stephen's

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Hi, and thanks for the wonderful feedback! We are so grateful for the positive feedback, and I will ensure that this is passed on to the team at the home.


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Review from Barbara S (Sister of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at St Stephen's enough. My brother was in there for over two years. He suffered from Progressive Supranuclear Palsy. He couldn't do a thing for himself. The staff were so lovely, and nothing was too much trouble. The day he passed was made a beautiful and pain-free experience;
it was very peaceful for him and us. I really can't thank them enough for the way they cared for him, also myself and his partner.
This home deserves more than the stars I can give beautiful, caring people.

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Thank you so much for the wonderful feedback. I will make sure this is shared with our amazing team.


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Review from Carole M (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff who look after Mum are wonderful, kind and caring. I sometimes think there is not enough staff on for the number of residents. I have mentioned several times about the home looking tired and in desperate need of updating. The residents' rooms need decorating and updating badly! The kitchen
for the staff and residents' relatives is falling to pieces, a new kitchen is needed desperately!

Reply from Phil Benson, Executive Director of Operations at St Stephen's Care Home

Thank you for the kind response. We are working on the environment and will make continual upgrades to the services. You will continue to see improvements over the coming months.


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Review from M B (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is being cared for in an excellent manner by an exceptional group of carers. Everyone who works at St Stephen's is wonderful, and I extend a great thank you to all of them. My mother is happy, first and foremost, but she is also safe, clean and settled in her environment. It takes away a great
burden from my shoulders knowing she is getting the best care in a place she feels safe and happy in. Thank you.

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Review from Diane H (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult to review as we emerge from the Covid-19 pandemic. Mum has been kept safe, well and clean. We have regularly window visited and the staff have been very helpful and supportive. I have always known Mum would receive the care she required throughout these very difficult times. This is
due to all the staff at St Stephen's Care Home. Thank you.

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Review from B L (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided during Covid has been excellent, particularly the performance of the staff. Staff are always on hand to answer questions which is reassuring. Overall, we are extremely happy with the care my mum is receiving.

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Review from Rachel (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff have been extremely helpful in very trying circumstances, my mum has settled brilliantly the staff can't do enough for her. The food and environment are lovely she's back to her outgoing self. Although we know mum will never be what she was before the dementia set in it's so lovely to see
her smile when on a WhatsApp call with the carers. Thank you all so much for your care and proactiveness with her care. My sisters and I have been really happy. We would definitely recommend you.

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Review from Helen P (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred from hospital to St Stephen's Court and it really was 'home from home'.
The atmosphere was bright and friendly. The staff were very competent, compassionate and caring. Nothing was too much trouble. Dad could not have had better care anywhere, for which we are truly grateful.

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Review from Gillian M (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in St. Stephen's Care Home since November 2018. When my mother and I first visited the home prior to my father being admitted, we immediately felt reassured that it would be the right place for him. The atmosphere was just right, and the deputy manager made time to talk
to us and show us around. The nursing staff and carers are second to none in the level of care they provide and they have always been most professional and caring. My father's room is decorated and appointed to a high specification and is pleasant and homely. All staff are welcoming and friendly and we are reassured that my father is being so well looked after.

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Review from J R (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Stephen's is a very welcoming care home. The staff on reception make you welcome and are very helpful in all ways. The staff are amazing - very professional, caring, attentive and friendly. Nothing is too much trouble for them and it is evident that they are committed to the patients. We are kept
well informed at all times. I have no concerns at all about St. Stephen's and would highly recommend it to anyone.

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Review from Kiley J (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at the home in July 2018 straight from hospital. The staff talked through everything with us and explained everything that happens within the home. At every visit, the staff are always welcoming and you always feel you can ask them anything. My mum has Alzheimer's so cannot communicate
well but she always seems content and settled, well fed, clean and looked after. Can't fault the home at all and would highly recommend to other families.

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Review from P H (Respite Resident) assisted by family/friend published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In December 2018 I was transferred from hospital to the nursing home with an 'end of life' assessment. The home was relaxing and unpressurized with their treatment being careful, effective and well managed. All the staff were very friendly, helpful and respectful, with a sense of humour. The rooms were
cleaned well and anything faulty was corrected or removed. There was great effort to provide varied and substantial food. Drinks were frequent, both cold and hot. A wet room would be beneficial to any residents capable of using a shower. All visitors, family and friends were made to feel welcome. There were twice-weekly visits by extremely capable doctors, who listened assiduously and followed up with necessary help and advice. As my health improved, I was encouraged and support to go out and visit home. I am now in the process of being discharged from the care home but still enjoy returning to the care home for medication and examination by the doctors. I am very grateful for being transferred in December to a very caring establishment.

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Review from Gillian C (Daughter of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at St Stephen's for five months. Initially, she was very worried about her home but the staff made her welcome and comfortable very quickly. Any care home is only as good as the staff that work there. I have happily observed that my mother is treated with care and respect.
The accommodation is light and airy and there is plenty of space for my mother to walk around.

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Review from Norma B (Daughter-in-law of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Moving into a Care Home is not an easy decision but often a necessity. We all want the best care for our loved ones and at St Stephen's we found everything we could have asked for.
From day one Mum was treated with understanding, dignity and kindness. She is nearing the end of her life now but we
are content that she is supported and surrounded by a complete team of compassionate people. Her dietary needs, her personal hygiene, her medication, her social requirements and her living accommodation have been exemplary.
Her daily needs are anticipated because the staff know and understand her. They go the extra mile, just as you would for your own family. We are grateful and humbled by their skill, dedication and support throughout a difficult time.
We thank them sincerely for the ongoing support to Mum and our family.

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Current Review Score: 9.4 (9.417)

Overview of Review Score

The Review Score of 9.4 (9.417) out of 10 for St Stephen's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for St Stephen's Care Home is calculated as follows: ( (69 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for St Stephen's Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 18 Mar 2025

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about St Stephen's Care Home

What types of Care is St Stephen's Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Stephen's Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Stephen's Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at St Stephen's Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Stephen's Care Home to the centre of Sandbach?

1.1 mile(s) as the crow flies, distance by road may be significantly further.