Cranford Grange

Barclay Park, Hall Lane, Mobberley, Knutsford WA16 7DZ
Submit a Review
10 128 Reviews
Cranford Grange provides first-class residential, nursing and dementia care. The skilled team provides nursing, residential and respite care for older people including those living with dementia.

The home offers a wide range of accommodation options and beautiful, wheelchair-friendly landscaped gardens designed for residents to enjoy. Residents are welcome to relax in the stylish lounges, enjoy tea and cake in the café or be pampered in the hair salon.

The passionate and dedicated team encourages residents to stay active and ensures all individual needs and requirements are met; whether that is arranging for a favourite meal to be created by the award-winning dining team or organising activities on site or out in the local community.
... Read more
Show Cranford Grange on the Map

Care Provided by Cranford Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 108 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Burrows (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (108)
    • Single Rooms with ensuite Wet Room (108)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cranford Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,525

  • In addition to the weekly fees above, nursing service fees are charged at £229.95 per week. Respite stays
    are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cranford Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cranford Grange Reviews (128)

Total of 128, showing 81-100
10

Cranford Grange has a Review Score of 10 (9.982) out of 10, based on 23 reviews in the last 2 years. Over all time Cranford Grange has 128 reviews.

Overall Experience

  • 104
  • 20
  • 1
  • 2
  • 1

Date Published

128
7
11
23
105

Review from Jonathan M (Son of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Sunrise in the Autumn of 2018 when the task of caring for my ill father became too much for my 90-year-old mother. My mother was adamant that this would be for a limited period and she would move back into the family home. Sadly my father passed away before Christmas. The care
for them both during his illness and the kindness on his passing were exemplary. Most importantly for me, the friendliness of the staff, combined with the atmosphere of the facility (more like a hotel than a care home) has persuaded my mother to stay on, where she can get the support she needs. She is extremely happy with her new situation and finding a new lease of life in the supportive environment.

Reply from Marketing, Marketing at Cranford Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Mobberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona L (Daughter-in-law of Resident) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents-in-law moved into Reminiscence in July 2018. The staff have been very supportive, caring and professional in all they have done. They have also been very patient when needed and have tried to make the transition into residential care as easy as possible. My father-in-law has been very unwell
and sadly has now recently passed away. During the time he became increasingly unwell, the care staff regularly kept my husband and me informed of his condition and on an ongoing basis, we are also informed when a GP has made any changes.
The couple suite my mother-in-law stays in is of a very high standard having recently been refurbished. There is plenty of room and it has been very tastefully decorated and the furnishings are also of a high standard.
The food and drinks provided are varied and of good quality as well as individual needs being provided for.


In my opinion, Sunrise is one of the best Care homes I have had experience of. I would certainly recommend it to others.


Reply from Marketing, Marketing at Cranford Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Mobberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah E (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined Sunrise on a respite care basis following a small stroke and a diagnosis of vascular dementia. We later extended this to a stay of 3 months. This gave us time to properly assess her long-term needs leading to the decision to move her to a warden controlled retirement flat. At all times,
she was treated with care and respect by the staff. It was, also, reassuring that our decision for her to live a little more independently was greeted with support and encouragement.
Sunrise definitely met our needs at what could have been a very difficult time.
We had looked around a few residential homes before choosing Sunrise and found that it stood out in terms of cleanliness and the quality of surroundings. It has allowed my mother to regain her confidence in a safe and caring environment and has surpassed our expectations.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to review Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue W (Cousin of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit, we found the staff very welcoming and friendly.
Rooms are clean and have all the residents' need.
We stayed for lunch, with relatives, which was excellent.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Friend of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I visited some friends on Thursday 16th and Friday 17th August 2018. We were told by our friend on the Thursday, that though the carers are kind and efficient, sometimes messages get forgotten. Her main concern was that the transport system was so unreliable. Some excursions had been
cancelled.
Sure enough, on the Friday my friend had been asked to be ready at the door for 9am for transport to the health centre. It did not arrive until 9:45am. She had only just returned when we arrived at 10.30am.
Maybe it was unusual but the disabled toilet I was directed to in the hall had a faeces stained floor and dirty pan but hopefully, it was cleaned quickly. I did report it.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley. Your feedback is very important to us, as is the care and well-being of all of our residents and guests. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives. Our activities team work very closely with our residents to ensure that trips are arranged to suit their preferences. Unfortunately on some occasions, when residents are poorly, trips will be re-arranged at the last minute. If there has been a change in the weather, issues on the M6 or local road congestion, trips may also be rearranged.


Due to the number of trips arranged throughout the week, we rely on a local taxi service for transport to the GP Health Centre on Friday mornings, rather than use NHS transport. We very much welcome your comments and are very sorry to hear about the delays encountered. This will be passed on to our resident’s social club sub-committee for further investigation.


The housekeeping team have been made aware of your comments regarding the visitors' toilets. The team do conduct regular checks, I would like to reiterate that it is indeed a very unusual occurrence, and I am very pleased to hear that our team cleaned the area quickly once informed. May I reassure you and all visitors that since the incident was reported, we increased the number of checks made on our various visitors' facilities. Once again, we are very grateful for your feedback. We would like to welcome you back for complimentary Tea & Cakes at your convenience. Please contact us to let us know you are coming.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison B (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother had a recent respite stay at Sunrise Mobberley which was a resounding success. Her room was clean and welcoming. The staff greeted her by name and did their best to make her feel welcome even though she was not a permanent resident. Being an older person my Mother is not as tolerant as she
could be but even she found very little to complain about although you cannot please everyone all of the time and it is still a care Home. The activities were varied and interesting and although my Mother didn’t take part in many as she is not a “joiner” she enjoyed reading the calendar. She particularly enjoyed her walks in the lovely gardens.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to review Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if their requirements change.
The Sunrise of Mobberley Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicky L (Friend of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97 year old friend urgently needed respite care due to deteriorating health that made her no longer safe to live in her own home and I approached Sunrise out of desperation. They were very helpful and moved as quickly as they could to accommodate my friend's needs. Sunrise took all the last minute
changes in their stride and remained flexible, professional and friendly although I am sure we tested their patience to the limit.


Despite my friend not wanting to be a resident and desperate to return home, her care has been extremely dignified and respectful and her room, facilities, food, and activities have been fantastic and, despite herself, she has enjoyed her time in their care although she'd never admit it!


She is now well enough to return home after a months respite care at Sunrise and I can't thank them enough for everything they did for my friend.


Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to review Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your friend stay with us and are looking forward to welcoming them back in the future, if their requirements change.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John I (Son of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional and friendly support provided to both father and family during the rehabilitation process has been excellent. Unfortunately our elderly father was rather ill in hospital and had to be transferred to have access to nursing care; this resulted in him being rather upset on discharge;
however the way the staff quickly made friends with him and encouraging him to engage in various activities has ensured Dad is now more relaxed and enjoying his new surroundings.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth S (Daughter of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a short respite care stay at Sunrise, Mobberley in June.


This is a lovely home and where the residents appear genuinely very happy and friendly.


The staff were extremely helpful and worked hard to involve my mother in the activities and provide her with the support she needed. The

staff were always very respectful and were always available to answer any questions I had.


The home was maintained to a high standard and food provided was of an excellent quality.


I have no hesitation in recommending this care home.


Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to review Sunrise of Mobberly.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and are looking forward to welcoming her back in the future, if her requirements change.
The Sunrise of Mobberly Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirstie M (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Sunrise for 2.5 years. It was a very difficult decision moving her into a care home and choosing the right one. As a family we are in no doubt we made the right decision choosing Sunrise.
Mum also called it home very soon after moving in, which was a good sign. The rooms and
facilities are of a really good standard and we were able to decorate her room to her taste.
Whilst mums health has deteriorated quite considerably, Sunrise have been able to cater for all her changing needs. In the early years of being a resident she was kept stimulated with trips out, art and crafts and exercise classes along with other activities Now she is no longer mobile, struggling with her dementia and other health issues, the staff always ensure that she is gets involved wherever she is able to and her care plans and nursing needs adapted accordingly. The staff are all very professional and welcoming, the food is to a high standard. I would not hesitate to recommend Sunrise.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony J (Son of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a great comfort for all the family for my parents to become residents of Sunrise of Mobberley which they thoroughly enjoy. The whole process was coordinated with care and consideration by the staff who could not have been more helpful.
My parents are very settled and happy which is a great
comfort. The family, including children, grandchildren, great-grandchildren, dogs and even cats are welcome visitors.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberely.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan O (Wife of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Sunrise of Mobberley for 4 weeks. He had a lovely room with large windows. His own bathroom was kept very clean. He was in respite care to give me a rest, it was a very friendly place, staff couldn't do enough for patients and relatives could visit any time of the day and stay for
meals with the person. I can't praise the care home and staff enough, it certainly gave me peace of mind to leave my husband in their care. Brilliant place.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has dementia was admitted to Sunrise of Mobberley. Very upsetting for my father and my sister and I. The management were very reassuring, kind and spent a lot of time with us all at this difficult time. While my father was in there, all the staff went above and beyond expectations to make
my dad feel welcome and safe. I couldn't have wanted any better care for him. Also, they supported my mother who needed emotional support at this time.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colleen V (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I live overseas and my parents haven't been in the home for very long, it is difficult to write a comment. From what I have seen I am very pleased with Sunrise Living and my parents have settled as best as they can in their circumstances.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Virginia Water Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce M (Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F G (Respite Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a resident in respite care, after being in hospital and spent 4 weeks in excellent care and comfort to enhance my well being.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to review Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future, if your requirements change.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeannie W (Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had been a resident at Sunrise Mobberley for three years on the Reminiscence floor and died recently. She was a slightly contradictory personality, being both shy and assertive but the carers fully recognised her qualities and tailored their approach accordingly, while constantly looking for
ways to make her life more enjoyable and comfortable. During the weeks leading up to her death, their care was exemplary, allowing her to fade away in comfort, with dignity.

Reply from Marketing, Marketing at Cranford Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Mobberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Miriam (Daughter of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at many nursing homes for mum before agreeing on Sunrise Senior Living in Mobberley and we are so pleased that we did.
It's taken about a week for mum to really feel at home and settle into a new regime and the round the clock care. We chose a single room and have been impressed with the
amount of space that is available for all of her personal belongings, including her dining table which fitted beautifully at the side of the kitchenette which we didn't see anywhere else and Mum can still make her own cup of tea when she wants to. The staff are all very kind and happy. Mum couldn't be in better hands.

Reply from Marketing, Marketing at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicky G (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Sunrise of Mobberley to be an excellent respite facility each time we have used it for my parents, individually and together. The standard of care is excellent and the professionalism and friendliness of the staff is second to none.

Reply from Marketing, Digital Marketing Executive at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne L (Wife of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my husband received from Sunrise of Mobberley. The activities were excellent and very stimulating. Would strongly recommend.

Reply from Marketing, Digital Marketing Executive at Cranford Grange

Thank you for taking the time to share your experience of Sunrise of Mobberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Mobberley Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Cranford Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Cranford Grange is calculated as follows: ( (266 Excellents x 5) + (5 Goods x 4) ) ÷ 271 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranford Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

The National Care Awards finalist

Recipient: Cranford Grange

Date: Monday 09 Sep 2024 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Lisa

Lisa Burrows

Job Title: General Manager

Cranford Grange offers a superb tranquil retirement option for those with a love of the countryside. As General Manager, and a registered nurse with over 30 years of experience and previous matron, I set exceeding high standards of nursing care. I am passionate about the delivery of high-quality care to residents and proud to lead a team of dedicated and knowledgeable professionals here at Cranford Grange. Within the health and social care sector, we strive each day to ensure that we create a culture of integrity and professionalism. My favourite part of the day is time spent with residents, either in the bistro joining them for a cup of tea or in the activities lounge, hearing how we've made a positive impact on their life, and understanding how we can continue to grow and meet their diverse needs. Whenever I have spare time, I enjoy rambling through the countryside with my family and our springer spaniel.

... Read more