Review from Hannah F (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience

It was really hard to accept Mum having to come to live in a home however, I can hand on heart say the staff here have been fabulous. They have been so lovely not only with Mum but with me too. I can not praise them enough. It has been so difficult knowing Mum is in the end stage of cancer but the support

received here is making all the difference. The staff really do care about the residents and try so hard to keep them well and happy. I have recommended the home to others.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Reading your review has genuinely tugged at my heartstrings, not only because of the heartfelt sentiment portrayed in what you have written but also because I know how difficult it is to have to place someone that you love so much in the hands of strangers. During the time that your Mum has been with us, we have got to know her well and you as a family also. Despite the sadness around the reason for our meeting, we are all pleased that our paths have crossed because you have enriched our lives. I truly believe that staff care about those that they care for but what makes that process flourish is the kindness of others in return. I will share your feedback with the team who will be so happy that their involvement is making a positive difference. Thank you for sharing your amazing Mum with us; she is not only a pleasure to care for, she inspires us all with her inner strength, wisdom and unwavering belief in the power of family, unity and love.

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Review from P B (Son of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience

Great improvement in everything at the home and very caring staff.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you so much for writing a review to let us know how you feel we are doing. Your mum has been with us for a while now, and the staff are very fond of her and indeed you as a family. We do miss your dad, who was such a wonderful, kind and gentle man. He was totally devoted to your mum and always had something good to say no matter what the situation. I still expect to see him in reception with either pies or cakes for everyone to share.

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Review from Julianne S (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience

My dad is in Weston Park Care Home and I could not ask for a nicer place for him to be in. They look after him really well.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you so much for taking the time to review our service. Your dad is an absolute pleasure to care for and as a family, you have been so supportive and kind. We really appreciate all that you do to support the home and in fact, we consider you to be a vital part of the 'Weston Park' family.

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Review from Amy B (Friend of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

Amazing! It was so nice to see how the staff are with the residents. After Covid, it's lovely how all of the family and friends can come and enjoy it. It doesn't feel like a care home here - it feels like a family. All of the staff are so welcoming.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you so much for your lovely comments. Your involvement in the Jubilee celebrations made the day that extra bit special.

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Review from Carol J (Sister of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

Had a lovely afternoon celebrating Father's Day in the garden with a lovely entertainment lady making it a fun afternoon for everyone. I also attended an event for the Jubilee, it was very good and the entertainment was great. All the staff worked very hard to make it special for everyone.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you for your review and kind words. We are so pleased that you were able to join us for the celebrations. Your brother really appreciated you sharing the events with him as evidenced by the photo's taken and the conversations held subsequently. We look forward to seeing you again soon.

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Review from Clive M (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

The Jubilee street party was brilliantly organised and executed. It rained all day, so it was carried out inside but the experience was not diminished by that. Wonderful food and drink for friends and residents with great support from the staff.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you so much for sharing your feedback with us. I have to say that you and your wife have been so supportive of our events here at Weston Park and made each one that extra bit special by joining in and making us all smile. We hope you can join us for many more events to come.

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Review from Linda S (Sister of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

The whole experience was fantastic. Never seen my brother laugh like that for years.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you so much for providing a review and for attending the Jubilee celebrations. Your brother seems to be getting more involved in things happening in the home and we are fully supporting this. The day seemed to be enjoyed by all.

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Review from Kevin P (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

Overall, very good care for my father.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you for your feedback. We are so pleased that you feel we are looking after your father well. It was good to see you at the Father's Day pub quiz and we look forward to seeing you at other forthcoming events if you are able to join us.

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Review from Lesley W (Wife of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

The Jubilee party was brilliant, a lot of work had been done, especially one member of staff who sorted it out and worked hard to get it all done. Shame the weather turned bad, but all went well - the singer was brilliant.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you for giving us a review. It was lovely to see you and your husband enjoying the Jubilee celebrations. It was a shame that the weather let us down but our backup plan went well. Although it was a team effort on the day, the person who organised the event is a true asset to the service. We have more events in the pipeline and with continued support from people such as you, we feel that they will be a success.

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Review from Grace F (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience

Excellent. Enjoyed our day.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you so much for taking the time to share your views with us. I have to say that the day you are referring to would not have gone so well without your help. We are so grateful to you for the time you gave up to help prepare for our Jubilee celebration. It is because of people like your good self that we are doing well and continually moving forward for the benefit of all.

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Review from M W (Niece of Resident) published on 29 May 2022
Submitted via Postal Card • Report

Overall Experience

My aunty seems content, she is happy with the staff who are all very kind to her. She likes the food.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you very much for letting us know how we are doing in relation to caring for your aunt. She has a great sense of humour and always appreciates everything the staff do for her. It is a pleasure to care for your aunt and pleasing to know that she is happy with us.

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Review from R B (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience

Care has improved over the past few months. My husband is happy here.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you very much for your review of Weston Park. I am very pleased that you can see an improvement in the care delivered to your husband. Our dedicated activity coordinator keeps me up-to-date with your visits and the WhatsApp calls with your daughter. Please feel free to pop in to see me on your next visit as it would be lovely to meet you.

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Review from Carl S (Son of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience

Mum has been in this home for just over a year, whenever we come to see her she seems happy, clean and tidy. The rooms are tidy and the staff seem very friendly and helpful.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you for taking the time to provide us with feedback. Your show of support is great for staff morale. Your mum is known to most of the residents in the home and they all care about her as she is such a lovely person with a great sense of humour. Your mum loves knitting and has encouraged others to join in this activity in support of local and national events.

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Review from Susan H (Daughter-in-law of Resident) published on 15 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has improved since we last saw her and seems happy. Her care is good.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you for taking the time to review us. I am pleased you feel that your mother-in-law seems happy and that the care provided for her is good. The staff caring for your mother-in-law will be very pleased to read your comments and of course, will continue to do the best they can to keep up the good work.

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Review from John S (Son of Resident) published on 15 April 2022
Submitted via Postal Card • Report

Overall Experience

The coordinator has been fantastic in arranging video calls and a photoshoot for us. This has been a real lifeline during the pandemic and has given us memories to cherish for the future.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you very much for your feedback which has already been well received by the coordinator. I agree with you that the photoshoots in particular have been well received and have made a difference to so many families. The coordinator is going to be facilitating similar events throughout the year and of course, will continue the WhatsApp calls for as long as they are needed. Thank you again.

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Review from Kathryn A (Mother of Resident) published on 15 April 2022
Submitted via Postal Card • Report

Overall Experience

Since my mum became a resident on the dementia ward, the family have been pleased with the care she has received. Her weight has remained stable. The staff are very friendly and professional.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you very much for your feedback and kind words. I must say that your involvement with your mum and also the service itself has made a huge difference and I cannot thank you enough for your help and support. I truly believe that with the continued involvement and support of residents and their loved ones, Weston Park will go from strength to strength.

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Review from P H (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother (104) has been at the care home for over four years and has dementia. The care and attention she receives are excellent. The home has handled the Covid outbreak extremely well. I would recommend this home to anyone. The staff are outstanding.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you for your review and kind words about the staff team. It is good to know that you feel that your mother is well looked after; she a pleasure to care for. I will share your review with the staff looking after your mother and I am sure they will feel appreciated.

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Review from Linda G (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience

Yet again, it comes as no surprise this so-called care provider is now in special measures! What would be the point of submitting a review only to be against Content Standards? The facts on the shocking care this home provides are there to view on the recent CQC most recent investigation. Surely a

review should therefore be available for the public to read? My view and my photographic evidence of care this provider, who portrayed itself as being high-class care, is nothing more than a lie and could not be further from the truth! This so-called "care home", it goes without saying, was an absolute disgrace.

Reply from Trish McCaffrey, Home Manager at Weston Park Care Home

Thank you for your review and for calling me to ask for my help with a few of outstanding issues.

It saddens me to think of anyone receiving poor quality care whilst living in a care home, which is why I work tirelessly to ensure the best possible care for all of the residents I have been privileged to care for over the years.

As the new home manager at Weston Park, I can hand on heart say that we deliver good care to our residents. I can appreciate that some may feel that I am bound to say that about the service I am now responsible for, but as I have said to those living here, and their loved ones, please judge me/us on what you see now.

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Review from James B (Son of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience

We have found the staff very helpful and professional. Very good with my mum and she always has a smile for them.

Reply from Trish McCaffrey, Support Manager at Weston Park Care Home

Your feedback is very much appreciated; it gives us a different perspective of what our care looks and feels like and of course an opportunity to improve.

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Review from Sandra K (Daughter of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Our mum has been in here now for just under three years. I cannot fault the care she has been given during this time, and having mixed dementia is particularly taxing for everyone, they have all been so good with her and we have always been able to keep in touch with them for updates when we were unable

to visit even supplying an odd couple of photos so we could see how she was doing as we're unable to do FaceTime calls with her and telephone calls were a struggle. She has been through a lot in the last couple of months having been in hospital twice and now in later stages of dementia, but the staff are so easy and relaxing to talk to and they all do a very good job, we are looking forward to seeing her on Mother's Day and this time the grandchildren will be able to see her which they have not been able to. Keep up the good work, you have all been fantastic!

Reply from Trish McCaffrey, Support Manager at Weston Park Care Home

Thank you so much for your heartfelt feedback, which I will share with the staff who will, as I do, appreciate your kind words and recognition of the good work that they do.

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Weston Park Care Home

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