Review from Diane P (Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience

I have been here since June 2020 for rehabilitation. I find the staff very efficient and understanding. Having been here for 2 months, I've never heard a cross word. The humour of the staff is a great boost to the residents' morale. It would help if there was more choice of food.

Reply from Carol Bailey, Registered Manager at Weston Park Care Home

Thank you for your kind comments about the staff team which I will pass on to them. Thank you for your feedback about the choice of food, I will discuss this with our chef.

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Review from Sally P (Sister of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience

Wow, what a fantastic team they are at Weston Park, Macclesfield. So utterly caring, compassionate and understanding to my sister's needs. You are all amazing people doing an amazing job taking care of my sister's needs. Kindness, patience and understanding you have in abundance. From the bottom of

my heart, thank you. And to two members of staff in particular - you are stars.

Reply from Kate Barnes, Manager at Weston Park Care Home

Thank you kindly for your lovely review. We really appreciate you taking the time to share your experience with us at such a challenging time for you all. I will pass on your feedback to the team at Weston Park.

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Review from Jane N (Daughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience

The team on the intermediate care unit have done an amazing job looking after my Mum for the last few months, they have been so kind and caring and I can’t thank them enough! After lots of great physio and support Mum is coming home today. All the staff have been wonderful but an extra special thank

you to one staff member in particular for going the extra mile!

Reply from Carol Bailey, Manager at Weston Park Care Home

Thank you for your kind comments and for taking the time to complete this review. We will pass your comments onto the team.

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Review from David B (Husband of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience

My wife has been a resident at this home for four years and I am quite happy with the care and attention which she receives. She feels safe and secure in there. Her medical needs are seen to by both in-house nursing staff as well as visiting doctors. All the staff, management and nursing, are thoughtful

people, very approachable and willing to listen and help. I am always well informed of my wife's care and any treatment she needs is discussed with me. Her room is light and airy and has private facilities. The home has dining rooms as well as separate lounges for entertainment. During the present Covid-19 situation the manageress provided a speaker system so that it is possible to talk to my wife through a closed window meaning that we can see and communicate together during this difficult time. It is a measure of the care which the home provides. On no occasion have I felt let down by the home and wished to move my wife elsewhere. I am quite prepared to recommend Weston Park.

Reply from Kate Barnes, Manager at Weston Park Care Home

Thank you for your lovely comments. We value your feedback and appreciate your on-going support over the years.

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Review from Tracy G (Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience

I am writing this review from a patients perspective as I am presently residing on the Waterside unit as an intermediate care resident who is coming to the end of my stay.
I struggled at first because of the pain and being able to get past that but the staff here have encouraged and sometimes pushed

me (when I needed it) to get to my goal. Having an onsite physiotherapist team and occupational therapist has made the world of difference to my recovery. As I was medically fit but not physically the physio team worked on my mobility and the care staff worked on every other aspect of my care and they have been wonderful, cheering me up when I felt despondent and providing me with a great experience overall. The whole team are genuinely pleased with my progress and it has made me work even harder in case I disappointed them.
I do have one issue which is the level of agency staff that is used because it puts a strain on the permanent staff if they haven't worked on the unit before. Thanks.

Reply from Kate Barnes, Manager at Weston Park Care Home

Thank you for taking the time to complete this review and for your positive comments. We appreciate your feedback regarding agency staff, and we are working hard to recruit staff to join our team here at Weston Park Care Home.

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Review from Alison M (Granddaughter of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience

My very independent Nan had a bad fall in June and was taken to the hospital. It was a horrendous time for us all as a family, especially with the Covid-19 and no communication. On the 2nd of July Nan was moved to Weston Park to the immediate care unit where I can honestly say they have been absolutely

wonderful. Nan has settled in really well. She speaks highly of all the staff and the care she is receiving. Physiotherapists and Occupational therapists are also wonderful. They always have time to speak to me and explain what is happening. I know they have sat with Nan a few times to reassure her and I am truly grateful for that. Its been very hard not being able to visit Nan, but the staff have gone out of their way for us to visit in the garden so we can speak to her from her room and lots of phone and video calls. I really can not thank the team enough, especially two members of staff that go above and beyond to look after Nan and us as a family.

Reply from Kate Barnes, Manager at Weston Park Care Home

Thank you for your kind comments and for taking the time to complete this review. We are pleased that you have found comfort in being able to communicate with your Nan during this difficult time. We will share your feedback with the team.

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Review from Angela W (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

My Mum received intermediate care at the Waterside unit for 2 weeks after a long period of time in hospital. Mum received amazing care there and with the staff's help and support they improved her mobility and confidence so that she could return home. In particular, the physiotherapist and occupational

therapy support was brilliant and also included a home visit to check Mum's surroundings and equipment. They also accompanied Mum when she returned home to check she was safely mobilising and transferring. I can't thank the staff enough as despite the COVID-19 situation they provided my Mum with the much-needed support, helped us as a family to keep in touch with her and kept us up to date with the plans for getting Mum home. It was Mum's birthday while she was in the unit and although it was hard for us not to spend it with her, the staff made sure it was special with a lovely cake and balloons, and a video call with our family. I wouldn't hesitate to recommend this unit to anyone.

Reply from Carol Bailey, Manager at Weston Park Care Home

Thank you for you positive comments about our home. It is wonderful to hear that your mum received 'amazing care' and you were able to share your mum's birthday celebrations via a video call. The team will be delighted to hear your feedback.

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Review from M P (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

The standard of care at Weston Park care home is very good indeed. Everyone concerned helped to put Mum at ease in those first days in what was a strange and bewildering time for her and an anxious time for her family. Each member of staff from all the different departments has contributed to making

each day a good day for Mum and indeed for family and friends who are visiting, by their hard work, kindness shown, cheerfulness, patience and respect. Nothing is too much trouble and they always accommodate any needs that come along unexpectedly and welcome any ideas we have as a family to help Mum. The activities are well thought out and enrich the day. Mum's need for privacy and space is always honoured, helped by a lovely room and gardens to spend time in. Trips out with the family are always encouraged and made easy and always with a warm welcome on our return along with a good cup of tea.

Reply from Daren Carnwell, Manager at Weston Park Care Home

Thank you for your comments which are much appreciated. Your comments will be passed onto our staff who will be thankful for such a positive review.

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Review from A R (Resident) assisted by family/friend published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

They have been very kind and caring. I would recommend someone to stay here.

Reply from Daren Carnwell, Regional Manager at Weston Park Care Home

Thank you very much for your positive comments about our home. Just to let you know we have addressed your comments about food and drink and you will see more improvements next time.

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Review from J D (Brother of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience

Used to be a very nice team at Weston Park a few months ago, lead by a guy from another country, he built a nice team there, everything was running smoothly until a manager tried to get rid of him, I wish to have him back and his team. Now is nobody looking after like it was before, no attention to

the residents, my mom is seeking for attention all the time but nobody pays anything, she is losing weight and nobody is taking any notice.

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Review from Keith N (Friend of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience

My friend is being cared for at Weston Park and I feel the attitude of several carers are substandard. They always seem too busy to give a moment to speak to residents. Also, his jumper was put on back to front, therefore, he was unable to reach into shirt pocket. Things do go missing from his room

(nothing valuable).

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Review from P W H (Brother-in-law of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

My brother in law was a resident at Weston Park for 20 months and I visited him almost daily.
His nursing care during that time has been very good, right through from his arrival from hospital up to receiving palliative care for the last 3 weeks of his life.
The caring was sketchy during the first

half of his residence with poor management.
New management has been in place for the last year and there have been substantial improvements.
The home deserves a higher rating.

Reply from Jack Burgess, Administrator at Weston Park Care Home

Dear Mr Hibbert,

Thank you very much for the kind words in your review, and your kind scores will help us get to the higher rating you so kindly believe we deserve.

We look forward to your next visit!

Kind Regards
Jack Burgess

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Review from Charlotte Y (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience

If there is a medal which can be given to such a truly magnificent team. Weston Park Care Home will be nominated for the highest achievement for such a wonderful, caring, devoted team which go beyond there abilities to keep my Dad and Papa comfortable in his last days.
My daughter and I cannot thank

you enough for the care and support which we received throughout our 10 days.
Three members of staff on the Weaver ward who stayed with me to the very end of Dads life.
You three are truly magnificent.
All our love forever.
Friends forever.

Reply from Jack Burgess, Administrator at Weston Park Care Home

Hi Charlotte,

Thank you very much for your kind words, they are greatly appreciated.
It was an honour to care for your Dad and Papa and please come and visit us any time you like.

Look forward to seeing you very soon
Kind Regards
Jack

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Review from Jan K (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience

My Mother has been at Weston Park since January 2009 and during that time Weston Park has seen many changes, some good, some not so good. However, I have always been extremely impressed with the level of care and love that Mum has received. Yes, socks go missing, yes, she is sometimes in the wrong clothes

but the main thing for me is that she is beautifully cared for and I can have a wonderful time in the lounge visiting her. My thanks go to the staff and all the carers, you are doing a great job!

Reply from Ravi Rai, Finance Director at Weston Park Care Home

Thank you for the kind comments,. We are striving to improve standards of Care within the Home and it is pleasing to receive positive comments. We will ensure this is fed back to the team.

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Review from G B (Husband of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience

My wife had Alzheimer's disease and was only a resident at Weston Park for 6 weeks before she died. During the time that she lived at Weston Park, she received excellent care. The staff treated her with dignity and respect and always went the extra mile to ensure that she was comfortable, well fed and

safe. The staff also took excellent care of the family who visited every day. Staff demonstrated excellent values, I cannot thank them enough for the care they took of my wife.

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Review from Rebecca (Great-Niece of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience

We are extremely disappointed with the care our relative is receiving.

He is in the wrong unit in the home - he is in the dementia section and clearly, does not have dementia. We have mentioned this several times to staff and nothing appears to have been done.

My uncle reports that other residents

enter his room unchecked during the night, and I have witnessed this myself during an evening visit. A man wandered into the room (my relative is bed bound so unable to move) and no member of staff was aware.

Staff don't seem to care about the patients and some of the staff don't appear to have a good understanding of English - evident when I have asked for things.

We have asked for physio to get my uncle moving again and nothing appears to have been done.

Reply from Debbie Hardacre, Home Manager at Weston Park Care Home

This gentleman was originally in a nursing placement, but disturbed behaviours required input from mental health nurses. This is constantly under review by the GP, the home and by other professionals involved in his care. Residents have freedom of movement within the unit and CCTV is in operation in all communal areas to monitor. Staff recruitment is ongoing and the home will continue to use agency staff to maintain safe staffing levels. A Physiotherapy referral was made by the GP as requested by the home shortly after admission.

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Review from Margaret C (Sister-in-law of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been dismayed and appalled at the management of this so called care facility.
My biggest concerns have been,
-Lack of liaison between residents, family and medical staff.
-Poor hygiene for residents, only one bath/shower a week.
-Rarely able to contact anyone at the home, by phone or in

person.
-Very few meal choices offered.
-Insufficient staff to attend resident calls, particularly in an emergency.

Reply from D Hardacre, Home Manager at Weston Park Care Home

The home has recently changed ownership and is undergoing changes in leadership of the unit where this person is residing. Residents are offered baths/showers on a daily basis but it is their choice if they wish to refrain. The person this refers to has full capacity and is able to request and refrain at any time. The home is fully staffed 24/7 according to identified dependency and occupancy of the home. There is a system on the telephone directing you to the relevant area or person you wish to speak to. Unfortunately, if calls are made during meal times and medication rounds there may be a delay in the response. the system is under review by the new owners.
Breakfast there are choices - hot or continental.
Lunch there are two choices of main but a further alternative is also available on request.
Evening meal is a choice of hot or cold. Menus are reviewed every six months and are also discussed at residents regular meetings.
All emergencies are dealt with by the staff and two nurses as appropriate. CCTV is now in the home in all communal areas and external areas, this can be reviewed by the manager and senior managers to up to seven days after.

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Weston Park Care Home

Care Provided by Weston Park Care Home

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Funding & Fees Guide for Weston Park Care Home

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