The home offers flexible visiting hours, to support family members.
There is on site parking available for all visitors
Westwood Court has a Review Score of 8.7 (8.670) out of 10, based on 4 reviews in the last 2 years. Over all time Westwood Court has 6 reviews.
Review from I J (Partner of Resident) published on 14 February 2025
Submitted via Postal Card •
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Reply from Nicky Vaughan, Manager at Westwood Court
Thank you so much for your positive comments, it's lovely to see you when you visit the home most days. I know you have mentioned the chickens previously which evokes nice memories for you. I will be sure to share your lovely comments with the staff.
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Review from Ann T (Brother of Resident) published on 22 January 2025
Submitted via Postal Card •
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Reply from Nicky Vaughan, Manager at Westwood Court
Thank you so much for such positive review. Your brother has been a pleasure to care for. I will be sure to share your comments with our care team.
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Review from M B (Daughter of Resident) published on 20 December 2024
Submitted via Website •
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Reply from Nicky Vaughan, Manager at Westwood Court
Thank you so much for your kind comments. Your mum held a very special place in our hearts and she is missed by many. I am glad we could be there for you through such a difficult time.
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Review from Marion G (Daughter of Resident) published on 20 May 2024
Submitted via Website •
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Reply from Nicky Vaughan, Manager at Westwood Court
Marion, thank you for your lovely feedback, it's good to hear that you're happy with the care provided. Over the past 12 months, we have been working hard on the renovations and involved residents regarding choices of artwork and soft furnishings. We understand how important it is to have peace of mind knowing individuals are well cared for within the home. I will share your feedback with the team.
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Review from David H (Son of Resident) published on 6 June 2018
Submitted via Website •
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Review from Geoffrey D (Husband of Resident) published on 18 December 2017
Submitted via Website •
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The Review Score of 8.7 (8.670) out of 10 for Westwood Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.938 for Westwood Court is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.732 Points relating to the number of positive Reviews for Westwood Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 4 Positive Reviews ÷ 11.2 = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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