Whitby House

99 Pooltown Road, Ellesmere Port CH65 7AE
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8.7 57 Reviews
  • Whitby House, Ellesmere Port
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Care Provided by Whitby House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Oldbridge Healthcare Ltd
  • Person in charge
  • Angela Earlam (Manager)
  • Admission Criteria
    • Ages 64+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Whitby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Whitby House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Whitby House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


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Whitby House Reviews (57)

Total of 57, showing 1-20
8.7

Whitby House has a Review Score of 8.7 (8.687) out of 10, based on 8 reviews in the last 2 years. Over all time Whitby House has 57 reviews.

Overall Experience

  • 37
  • 18
  • 1
  • 0
  • 1

Date Published

57
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49

Review from A N (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for a while after a spell in hospital and having left another home. The staff all go out of their way to show great kindness, compassion, and support to both residents and their families. I can't praise them enough for their attention to her care. The overall environment, level of
attention to detail, food, etc. is high. Nothing is too much trouble. It has a calm, steady, upbeat feel.

Reply from Angela Earlam, Home Manager at Whitby House

Thank you so much for this review. We appreciate positive feedback and I will share it with the team.


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Review from M N (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well run. Staff are friendly and caring, and respect residents. The home is lovely and clean, the food is all home-cooked and all residents have choices for food. I feel my mum is very well cared for and the staff do a fantastic job.

Reply from Whitby House Home Manager, Home Manager at Whitby House

We are very grateful for your kind words, I will ensure this is passed on to the staff.


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Review from Jonathan M (Son of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly home with the staff all very helpful. My mum's room is great, big and with a television. Overall I and my family are happy that our mum is being looked after well.
The home is very clean and the meals are good and my mum really enjoys them. Regular visits by staff to the residents
in their rooms, and good they have time to talk.

Reply from Whitby House Home Manager, Home Manager at Whitby House

Thank you for your review and kind words, I will pass them on to the team, I am pleased to hear your Mum is happy here.


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Review from Gaynor R (Daughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad at first wanted to go home but now has settled, he wasn’t eating much but since he’s been in the home he has started to eat a little more. The staff are really nice and cheerful, always popping in to check on all the residents. Nothing is too much trouble for anyone. We can see the difference in
Dad, we sit him in his room having a laugh and the carers are always about checking on the residents.
Dad is now happy and content.

Reply from Whitby House Home Manager, Home Manager at Whitby House

Thank you for your review and your lovely comments, our team of dedicated staff work hard to make people welcome, I will pass your comments on to the staff


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Review from Ann L (Daughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is happy the staff is friendly and kind Dad feels safe and is well cared for.
Lots of choices on the menu always something he likes.
All staff are very friendly with the family when we visit they are always available to speak to.
The most important thing for us is that they all respect Dad and
give him their best.

Reply from Whitby House Home Manager, Home Manager at Whitby House

Thank you for your review and kind words, I will ensure this is passed on to the team, I am so happy your Dad has settled in so well.


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Review from Chris S (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Whitby House work hard and it shows. Dad is very well cared for. His room is clean and he enjoys all his meals. We are always welcomed as visitors and will forever be grateful for the kindness and care everyone gives and for looking after Dad's needs better than we can now.

Reply from Whitby House Home Manager, Home Manager at Whitby House

Thank you for your kind review. I will pass this on to our staff.


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Review from J D (Niece of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgusting!
My Aunt was placed here direct from the local hospital under a medical need.
She arrived Thursday afternoon, I sought immediately an alternative care home, because of the poor condition of the room and the smell. She remained in bed for the duration of her stay until the following
Tuesday.
Her hair was never brushed, teeth were never cleaned. If she didn't complete her food as she's a slow eater they removed it, no matter what and was subjected to sitting in her own excrement because they never responded to her calls for the toilet. The commode was dirty and unstable.
The staff were told she was bedbound so never moved her, which wasn't the case, she just had limited mobility.
This care home charges £1360 per week. My Aunt was self-funding, I wouldn't put a rabid dog in there.
All equipment and furniture needs updating and an overall deep clean and painted. Larchwood Homes should be very ashamed it's disgusting.

Reply from Angela Earlam, Home Manager at Whitby House

Thank you for taking the time to provide feedback on our service. We are deeply sorry to read about your experience of our home as this falls well below our usual high standards. As you point out in your review, our team were following discharge instructions from the hospital and we are sorry that these instructions were not properly communicated to you at the time. Sadly, we were not made aware of your other concerns during the time of admission, however, these have since been investigated and addressed internally to ensure this does not happen again. We take all feedback and lessons learned seriously to drive the continuous improvement of our service.


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Review from Doreen V (Wife of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has now been in Whitby House for four years and during this time I have found the care to be very good. He needs a hoist and two carers to be moved from bed to chair or wheelchair etc but the staff are great and he is always clean and tidy, as is his room. He enjoys the food, which is also
very good. There is a very nice lounge for entertainment and activities for the residents to enjoy and is used daily. If any problems do arise the staff are very approachable and things soon get sorted out.

Reply from Whitby House Home Manager, Home Manager at Whitby House

Thank you for your lovely feedback I will pass this on to my team.


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Review from M W (Friend of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited an elderly friend of the family here the other day and I was quite shocked about how pleasant the whole experience was, to be honest! The place was well kept and tidy and the staff were so friendly and kind, they even offered me tea and biscuits! It seemed as if the residents were very well
looked after, they catered for their every need, they even had a live singer on in the lounge which they all seemed to love, I love it when they do that, you know that they are making sure they are not getting bored! I would highly recommend this care home to friends and family.

Reply from Whitby House Home Manager at Whitby House

Thank you for your lovely feedback, the singer was amazing. The residents love being entertained.


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Review from Carol R (Daughter of Resident) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well looked after and is doing well. I appreciate all the staff and their loving attitude towards Dad. A special shout out to the entertainment director. A very special lady.

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Review from Pat B (Relative of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Aunt is happy here as it has got that home from home feeling. Throughout the lockdown, we have been able to keep in touch by Whatsapp which has been great and we can see that she is OK. There are plenty of activities but it's up to her, whether she joins in or not. She can be a bit challenging,
at times but the staff try and cater to all her needs. They are like one big happy family. The food is good and it is a really friendly place.

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Review from J N (Sister of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been most impressed that through this awful year everybody has experienced, this nursing home has remained free from COVID-19. All the staff I have come into contact with have been the most caring and decent people. I fell comfortable my sister's needs are being met. She feels safe and comfortable
here which is all that matters.

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Review from Sue J (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father has been in Whitby House for almost a year now and for the very start, we felt he had the nearest thing to his own home. He felt safe, well cared for, in professional and caring hands. The family felt supported and able to see him in his room or the communal lounge. The food has been excellent
and adapted to his needs. Since the lockdown, although has been hard for families, we have had regular contact via video link and kept informed of his condition. We are now able to visit outside in the gazebo and garden. Very happy under the circumstances and hope to visit outside soon.

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Review from C L (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is so happy here, which helps me to feel better when I leave her. Through the lockdown we have been able to keep in touch by Whatsapp which has been so comforting for me. There are plenty of activities, and it's up to her to join in, sometimes she just wants to stay in her room. They are like
one big happy family. Food is good, staff cater for her needs. Nurses are approachable if you want to talk. Really friendly place.

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Review from Karla E (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s been a tough few months for everyone. But the added worry of having a parent in a care home has been eased for me significantly with my dad being in Whitby House. All of the staff have been fantastic and they have all done a wonderful job of keeping the residents safe and well.

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Review from Tracy W (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was aware of the good reputation of Whitby House, which is why it was top of my list, and I was elated when a room was available for my mum. The staff have saved my mum's life, mum was to be made comfortable in her last days in January. Mum is better than ever and going to the lounge and joining in
with activities. The activities are excellent, and the staff even provide trips out. Whitby House has been excellent through the lockdown, and I can't thank them enough for providing relatives with a closed group Facebook page so we can all see pictures of our loved ones who are safe and well. I never worry about Mum because I know she is being cared for by staff who treat her like family and she is very happy there.

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Review from Fran B (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When your loved one moves to care home, you think no one can look after them better than family, the staff at Whitby House are family and care for them with love, care and professionalism.

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Review from J B (Niece of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my aunties care at Whitby House although she may be difficult at times as she has dementia. The staff are caring and patient. The staff also include her in all activities and encourage her to join in. Overall, I am very pleased with her care.

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Review from Alice B (Friend of Resident) published on 25 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful with nothing too much trouble.

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Review from June C (Daughter-in-law of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with the care given to Mum. Staff also show empathy to family and friends when visiting. All mum's needs have been met as her condition has deteriorated, especially how quickly the staff picked up on the fact that Mum needed to have pureed meals.

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Current Review Score: 8.7 (8.687)

Overview of Review Score

The Review Score of 8.7 (8.687) out of 10 for Whitby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.112 for Whitby House is calculated as follows: ( (46 Excellents x 5) + (31 Goods x 4) + (12 Very Poors x 1) ) ÷ 89 Ratings = 4.112

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.575 Points relating to the number of positive Reviews for Whitby House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Whitby House

What types of Care is Whitby House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitby House provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Whitby House have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Whitby House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitby House to the centre of Ellesmere Port?

1.1 mile(s) as the crow flies, distance by road may be significantly further.