Whitby House

99 Pooltown Road, Ellesmere Port CH65 7AE
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8.7 57 Reviews
  • Whitby House, Ellesmere Port
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Care Provided by Whitby House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Oldbridge Healthcare Ltd
  • Person in charge
  • Angela Earlam (Manager)
  • Admission Criteria
    • Ages 64+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Whitby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Whitby House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Whitby House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Are you the Owner/Manager of Whitby House? View your Advertising Options

Whitby House Reviews (57)

Total of 57, showing 21-40
8.7

Whitby House has a Review Score of 8.7 (8.687) out of 10, based on 8 reviews in the last 2 years. Over all time Whitby House has 57 reviews.

Overall Experience

  • 37
  • 18
  • 1
  • 0
  • 1

Date Published

57
1
1
8
49

Review from S H (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been in the care of Whitby House we as a family have found the staff to be so helpful and caring. Nothing is too much trouble for them they all look after her 100%
As she is confined to her room it is really nice to know she is sat with and talked to so as not to be alone.
Thank
you all.

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Review from Barbara P (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend this wonderful establishment. Since my mum came I have had full peace of mind that all her needs are met with dignity and compassion, nothing is too much trouble.
The staff are amazing, warm, compassionate, thorough, to name a few of their attributes. I can sleep at
night knowing my mum is in safe and caring hands.
Thank you so much!

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Review from S Q (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff treat my mum well.
Good communication between staff and myself.
Mum has a good choice of food.
Mum enjoys the singers that entertain residents.
The activities leader provides a lot for the residents to do.

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Review from Gerry B (Relative of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very satisfied with the way my brother and sister-in-law are cared for.
I feel more relaxed as my family are safe and secure.

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Review from Brenda T (Daughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long spell in hospital, it was decided that dad would have to be discharged to a nursing home. This was no easy decision but dads wellbeing was our priority. I was initially heartbroken but how wrong I was. Whitby House has been so good for him - he is registered blind amongst other health problems
and has gone from being fiercely independent to totally dependent in a short space of time. Everyone at Whitby House has welcomed him and us the family and made it so much easier than I expected to make this life-changing move. The transfer of care was seamless and he has really settled in thanks to the warmth, care and friendliness of everyone there. Nothing is too much trouble, the food is good and wholesome with plenty of choices and the entire home is clean and always smells fresh. His room is great - being allowed to bring things in from home has made it very comforting to dad. From my initial phone call to now, I know we made the right decision in choosing Whitby House for him.

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Review from Susan P (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for five months. She has always been treated with the utmost dignity and respect.
She is encouraged to take part in all activities and enjoys the stimulation, even if she has limited cognition.

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Review from A S (Resident) assisted by family/friend published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like I am at home. The carers are really good and take care of me. I really enjoy the activities and the trips.

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Review from Joan A (Resident) assisted by family/friend published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for about eight years. I feel very welcomed and I am settling in. All staff are friendly and help me out.

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Review from M J (Resident) assisted by family/friend published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. They take care of me. I have a good relationship with the staff. The activities the staff create are good fun and we all join in.
Everyone is really chatty.

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Review from C S (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Whitby House is friendly, helpful and supportive. My mother became a resident here a few months ago and has settled in quickly. Her health has improved since she arrived and this is due to the care that she receives on a daily basis.

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Review from Colette P (Granddaughter of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan's final days at Whitby House were undoubtedly the ones where she received the best care. Nothing was an issue. She wasn't aware of where she was or who people were, but nonetheless, she was still treated with dignity. There was no problem with her having as many family members there as we wanted.
My sister and I, also slept on the floor in her room just to ensure she was never alone. The staff were amazing. The sister that was on, on the day she died, was so supportive and understanding.
Sadly, my nan never got to benefit from other sides of the home. But every time I was there, the residents were being entertained with games of bingo etc. In fact, we helped raise funds for a projector so they could watch the films they liked, together. My only regret is that my nan spent so long in hospital and only came here once she was close to the end. However, my heartfelt thanks must still go out to all those who work there, that made her final days pain-free and comfortable.

Reply from Andrew Bradley-Gibbons, Regional Manager at Whitby House

Thank you for your heartfelt review, I will ensure that all the staff are made aware of this.


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Review from Terence G (Son of Resident) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Whitby House for about three weeks for palliative care, she was very poorly when she arrived at Whitby House so the staff could not really establish a connection with my mum but that did not stop them giving her the highest level of care. From the first day of her stay there she was
treated with utmost dignity and respect and every carer we ever saw with her spoke to her as though she was a long lost friend of theirs.
Because of my mother's condition she had many visitors who happily stayed with her for many hours sometimes all through the night. Having many close relatives so often at my mother's side was never a problem with any of staff and they could not have treated us better.
Thanks for everything that the staff of Whitby House did for us, you will always be in our thoughts. At the home, we could see how hard the staff worked to entertain and interact with all the long-term residents. It was a joy to watch. The kind of care the team organised is so important for the residents.

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Review from Julieanne B (Granddaughter of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother was a resident at the care home for a few weeks before she sadly passed away. Throughout her stay, my Grandmother was treated with respect and dignity at all times. The staff were always very caring and welcoming. They were very understanding and had great sympathy for our loss.
Although
my Grandmother didn't take part in any of the activities within the home, we were aware of some exciting and engaging events that were taking place for the residents both on and off-site.

Reply from Angela Earlam, Manager at Whitby House

Thank you for your review I will pass this on to the staff


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Review from B W (Son of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Understaffed.

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Review from Simon W (Son of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Whitby House now for just over three years and has built up a good relationship with a lot of the nurse's and health care there. They treat her well and care for her well being. Although she doesn't participate in the activities, they seem to try and keep the residents
upbeat and entertained. The care home though does seem to lack in staffing levels at times.

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Review from Kathleen W (Daughter-in-law of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sometimes there is not enough staff.

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Review from Jackie D (Daughter of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum passed away June this year. During the time my mum was a resident, which was over 3 years, my sister and I were really pleased with the care she had.
The staff were always caring and nothing was ever too much trouble. My mum was always kept clean and food and drinks were adequate. The home
is always kept clean and not smelling like some homes do. At the time of my mums passing it was dealt with sensitively.

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Review from John C (Husband of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class home, care and attention could not be better. Clothing and bedding washed each day. Food provided cooked on site, first class, with a good menu to choose from. Visited in her room to check she is OK on a regular basis both day and night.


The attention to my wife is also extended

to me. I am at the home for about six hours per day.

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Review from Kate H (Friend of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always welcoming. Activities are very good and they try to involve everyone. Residents appear happy.

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Review from Joe D (Grandson of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff at Whitby House do a great job. My grandad and other residents always seem really happy.

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Current Review Score: 8.7 (8.687)

Overview of Review Score

The Review Score of 8.7 (8.687) out of 10 for Whitby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.112 for Whitby House is calculated as follows: ( (46 Excellents x 5) + (31 Goods x 4) + (12 Very Poors x 1) ) ÷ 89 Ratings = 4.112

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.575 Points relating to the number of positive Reviews for Whitby House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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