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Whitby House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.
Whitby House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Whitby House has a Review Score of 8.7 (8.687) out of 10, based on 8 reviews in the last 2 years. Over all time Whitby House has 57 reviews.
Review from Amy S (Resident) assisted by family/friend published on 20 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Margaret W (Resident) assisted by family/friend published on 20 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Malcolm D (Resident) assisted by family/friend published on 20 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Jan M (Daughter of Resident) published on 20 June 2017
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Overall Experience
4.0 out of 5
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Review from W H (Brother of Resident) published on 5 June 2017
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Overall Experience
4.0 out of 5
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Review from Stuart M (Son of Resident) published on 3 May 2017
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Overall Experience
5.0 out of 5
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Review from Denise S (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrew Bradley-Gibbons, regional manager at Whitby House
Thank you for taking the time to complete this lovely review of our home. Your comments will be passed to the staff.
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Review from G C (Daughter of Resident) published on 25 April 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Joan C (Resident) published on 24 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Janis McFarlane, Operations Director at Whitby House
Thank you, Joan, for taking the time to submit your opinion. Your positive comments will be fed back to the staff team.
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Review from Jean P (Daughter of Resident) published on 21 April 2017
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5.0 out of 5
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Review from C S (Son-in-law of Resident) published on 20 April 2017
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4.0 out of 5
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Review from H D (Wife of Resident) published on 18 April 2017
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4.0 out of 5
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Review from T C (Regular Volunteer) published on 13 April 2017
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4.0 out of 5
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Review from Win H (Sister-in-law of Resident) published on 12 April 2017
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5.0 out of 5
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Review from A S (Daughter of Resident) published on 12 April 2017
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5.0 out of 5
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Review from K D (Husband of Resident) published on 12 April 2017
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4.0 out of 5
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Review from Pam C (Daughter of Resident) published on 31 March 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
The staff here are absolutely amazing and from the very start, they have offered unconditional support, reassurance, patience
The home has a very welcoming atmosphere and there's a 'buzz' about the place which brings it to life and makes towards very comfortable surroundings.
The food is excellent and freshly cooked. There's always a good choice. All dietary needs can be met.
Rooms are of a decent size, kept clean with regular changes of bedding and towels.
The many varied week day activities are suited to all capabilities and residents are encouraged, though not pressurised, to participate.
Mum is very precious to our family and we are greatly comforted and reassured that she is in such a caring and happy environment.
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The Review Score of 8.7 (8.687) out of 10 for Whitby House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.112 for Whitby House is calculated as follows: ( (46 Excellents x 5) + (31 Goods x 4) + (12 Very Poors x 1) ) ÷ 89 Ratings = 4.112
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.575 Points relating to the number of positive Reviews for Whitby House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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