The Willows Nursing Home

Warford Park, Faulkners Lane, Mobberley, Knutsford WA16 7AR
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9.7 97 Reviews
  • The Willows Nursing Home, Knutsford
The Willows Nursing Home has been purpose-built to achieve quality care standards for up to 61 residents.

While being suitable for both long-term elderly care and short-term respite needs, The Willows specialises in providing innovative dementia care as part of the UK drive to produce appropriate mental health services.

The home is located close to a bowling green that residents are often able to enjoy together with many other activities and hobbies, as well as having their own hair salon and access to church services.

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Care Provided by The Willows Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Willows Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,841 – £1,992
    • Self-Funded Nursing Dementia Care £1,948 – £1,992
  • (these prices are only a guideline, please contact The Willows Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Willows Nursing Home Reviews (97)

Total of 97, showing 1-20
9.7

The Willows Nursing Home has a Review Score of 9.7 (9.691) out of 10, based on 30 reviews in the last 2 years. Over all time The Willows Nursing Home has 97 reviews.

Overall Experience

  • 83
  • 12
  • 1
  • 1
  • 0

Date Published

97
7
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Review from Peter Y (Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If looking at prospective place, is a home from home. Would highly recommend.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for sharing your experience, we really appreciate you taking the time to review us and welcome your feedback, which I will gladly share with the team.


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Review from M H (Wife of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent nursing home which provide homely care.
The nursing & care staff are caring & compassionate.
I would whole heartedly recommend The Willows.

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Review from Dion C (Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been a resident here now for a few weeks. Right from the beginning the care, home feel and services have been faultless. Always plenty of staff around and on hand when need them. The home is very clean and tidy, smells fresh. Food and drink is of great quality with varied menu. An area that stands out
is the friendly home feel, and the activities. There is always something happening including Cheese and Wine Afternoons, Visiting singers/entertainment. Also there is a chaplain onsite which is nice to have. Management are very active within the home and friendly. Overall cannot fault The Willows, and would highly recommend it.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for your positive review, which I will gladly share with my team. It's our pleasure to help support you.


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Review from Tim M (Son of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and attentive. Look after all of Mum's needs and take interest in what she liked when younger and talk with her regularly. The rooms and common areas are always clean and tidy.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to review us. We really appreciate your kind comments and are so pleased that you have had a good overall experience. It's a pleasure and a privilege to look after you Mum.


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Review from Elinor M (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff at The Willows enough for the love and care they showed Mum during her time there. She was treated with kindness and genuine affection and the staff were more like friends than carers. It was always warm (in every way) and there were plenty of activities. They always offered
a lovely welcome and went the extra mile to make her feel at home.
It gave us such peace of mind to know she was in safe and caring hands and we will always be grateful for the compassion and dedication shown by everyone there. Mum passed away peacefully at The Willows and the empathy and support of the staff will always stay with me. After she'd gone, my son wanted to see her room one last time. They'd made it look so lovely. I hadn't asked them to, they just did it. I've told my son that when the time comes that I can't live independently, he should find me a place at The Willows. That's how much I trust and appreciate everything they do.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for reviewing us at what must be a difficult time for the family. Thank you for allowing us to care for your lovely Mum. We appreciate your positive feedback, which I will happily share with my team. Please do come and visit us at any time we would love to see you.


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Review from Linda H (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable, friendly staff, ranging from senior house manager to carers, domestics, maintenance, laundry, kitchen staff and anyone I may have forgotten.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to review us. Our aim is to provide the best care possible, and we are so pleased that we met your expectations.


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Review from P C (Husband of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved to The Willows after shorter stays in two other nursing homes. I was very happy that her final months were spent in The Willows. All the staff were excellent and worked together well. There was an excellent range of activities and pastoral care in addition to the required nursing and personal
care needs fully met.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for trusting us to take care of your wife. We are so pleased that we met your expectations. Thank you for taking the time to submit a review for The Willows at what must be a difficult time for you.


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Review from Jitesh G (Son of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed at The Willows for three weeks whilst recovering from a leg fracture. The staff here are excellent and caring, quite strict at times. Mum liked the room and the general facilities. She likes to shower to shower every day but that was not possible only on certain days. Mum liked the puddings
she was given every day- we were bringing her lunch because she is a vegetarian and only eats certain foods. Mum was looked after well and got on well with many of the carers and medics. Overall, the place is very clean and in a quiet, rural location. The admin side is very good and with excellent regular communications.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to review us. We appreciate the feedback that you gave, which I will share with the team. I would like to take this opportunity to thank you for the handmade gift that was donated to us and for your kind gifts of food for the staff. We wish you and your mum well for the future.


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Review from Gillian K (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent 3 months at The Willows on intermediary care in the hope of going home. Unfortunately, her mobility didn't allow that but all the staff were very caring and supportive with both me and Mum the whole time she was there. I would have no hesitation in recommending The Willows Nursing Home.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for your kind review, which I will gladly share with The Willows team. We are pleased that you and your mum had a good experience and wish you both well for the future.


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Review from Z O (Wife of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in for respite for three weeks and during his stay has been very well looked after - good food etc. Would definitely be using again and highly recommend.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for the 5-star review, we really appreciate your feedback and wish you well for the future and look forward to seeing you again.


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Review from Doris C (Wife of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to review us and for the positive feedback received, which I will gladly share with my team. We are pleased that you enjoyed your stay with us and wish you well for the future.


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Review from Rosalie B (Respite Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My time in The Willows was good. The staff were very helpful and friendly. The place was kept clean and the food was very good.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for your review, we are so pleased that you had a positive stay with us and wish you well for the future.


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Review from Andrew M (Son of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean.
Excellent staff.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to review us. It's our pleasure to care for and support your mum.


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Review from F G (Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service and good care.
Highly delighted.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank for you for your review. It's a pleasure to care and support you. We really appreciate your feedback.


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Review from P N (Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been here nearly a month. Everything so far is good. Well looked after and well fed. I have slept well but waking up early - but no problem as I have a lot to do when I am up because of looking after my husband who is also a patient. We do sleep in same bed at home.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to complete this review. We are so pleased that you had a positive experience during your respite stay. We wish you and your husband all the best for the future. You know where we are if you need us again.


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Review from D R (Friend of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the course of 10 years and visiting friends I have always found the staff friendly an committed wanting the best for their patients.
The home is always clean, the facilities are very good. Lots of activities for the patients.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for reviewing us, we really appreciate your kind comments. I will gladly share with my team.


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Review from S P (Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have absolutely no complaints about The Willows! The staff are caring and very helpful, nothing is too much bother.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for such a lovely review. We are so pleased that the support we provide is meeting your expectations and that the journey and experience have been such a positive one.


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Review from C B (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Willows were kind and cared for my father with the health conditions he had. The room was clean and spacious with great facilities throughout. He enjoyed the meals provided and I was able to join him for lunch too, which I thoroughly enjoyed. I 100% would recommend The Willows care
home. It's well led and delivers high-quality person-centred care.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to review us. It was a pleasure to care for your Dad. I appreciate your positive feedback and am pleased that you have had a positive experience at The Willows. I will gladly share your kind comments with my team.


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Review from Helen I (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad became a resident at The Willows back in 2018, until he sadly lost his battle with dementia earlier this week.
From the very first tour of the facilities when Dad was a prospective resident to his final day, he has been looked after with such love, compassion, dignity and kindness.
We
honestly can't thank all the wonderful staff enough for the support that Dad and our family have received over the years, and the outpouring of heartfelt love, grief and sympathy in Dad's final days was truly overwhelming. When making difficult decisions for a loved one it can be very daunting, but the decision to choose The Willows was the best decision we could ever have made!
We will never be able to say enough thank you to the truly wonderful people that we have been lucky enough to meet over the past few years, we have felt like part of a big family, and we had confidence in the fact that when we weren't able to be with Dad, he was safe, loved, and very well cared for. Thank you!

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for your kind words, we were all very fond of your dad and are saddened by his passing. It was a pleasure to be able to look after him and get to know you all as a family. He will be greatly missed.


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Review from Kathyrn C (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only at The Willows for a very short time, however, we have nothing but admiration for the care, time and support they gave to both Dad and us, especially during his end-of-life care. We also witnessed the care provided to other residents, which was lovely, they are like a big family.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to review our home at what must be a challenging time for you as a family. It was a privilege to care for your dad.


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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for The Willows Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for The Willows Nursing Home is calculated as follows: ( (258 Excellents x 5) + (86 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 356 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (0)

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Frequently Asked Questions about The Willows Nursing Home

What types of Care is The Willows Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Willows Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Willows Nursing Home have?

There are 61 Single Rooms.

What are the Facilities & Services at The Willows Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Willows Nursing Home to the centre of Knutsford?

3.0 mile(s) as the crow flies, distance by road may be significantly further.