Review from L B (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience

The Willows team were universally kind and caring for our elderly mother. She was professionally cared for with real humanity. Although she missed her independence she felt at home at The Willows and was always full of praise and gratitude for what people did to make her safe and comfortable.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

I am so pleased that you and your mum had such a good experience at our home. Thank you for taking the time to submit a review and for allowing us to care for your mum, it was a privilege.

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Review from Diane H (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience

Mum was a resident at The Willows from June 2023 until February 2024. Her time spent at The Willows was exactly what Mum needed for the stage she had reached with dementia. All her carers were so kind and patient. Always cheerful and helped her in every way they could. Mum sadly passed away in her room

but in the most peaceful way we could have hoped for. All the staff have been so compassionate with the family and have helped us through this sad time. As a family we couldn't have wished for more.
Thank you all so much.

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Review from S H (Wife of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience

The care and compassion shown by the staff in the dementia unit is excellent.
A few more tactile objects, such as a fidget board, would be beneficial.

Reply from Tammy Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to review us and I am pleased to inform you that we have ordered more items for the unit.

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Review from S P (Wife of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff of The Willows Nursing Home highly enough. The care and support they give to all residents is excellent.

Reply from Tammy Simmons, Home Manager at The Willows Nursing Home

Thank you so much for your kind words and taking the time to review us, we appreciate your support.

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Review from C D (Granddaughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

In her final week, my grandma was so well looked after and I also felt really cared for as I sat with her. I am so grateful she had such a gentle and dignified death and I thank everyone involved in her care.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to review us, especially as this must be such a difficult time for you. I am so pleased that you had a good experience and will share your feedback with The Willows team.

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Review from Malcolm W (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience

From the first day that my mum was a resident at the care home, she was cared for, befriended and loved. It was like a large family, to this day I am humbled by the care and affection she was shown, she felt like she was on holiday and what a feeling for an offspring to know when their cherished parent

feels so comfortable in their twilight years. It was lovely and clean, but the staff made it what it was. I can't praise them enough.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for your review. The feedback was so uplifting for us to receive, we appreciate really it.

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Review from Bridget G (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience

My dad was transferred to The Willows after a brief stay in hospital to recover from a fall at his home.
It became clear that he would not be able to return home and live independently. The support he and us as a family received from The Willows from the minute he arrived made it an easy decision to

choose The Willows as his permanent new home (we viewed numerous other care homes and nothing compared).
Since then the care, attention and love shown to him and us by the staff has been exemplary.
The open friendly welcoming atmosphere at The Willows positively encourages to visit on a regular basis, you are greeted as though you are part of the wider Willows family. Whilst going through the emotion of putting a loved one into a care home The Willows have significantly eased this burden for us.
I am glad that my dad is happy, content and looked after by The Willows team, Thank you.

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Review from L F (Respite Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience

I was a resident at The Willows for 5 weeks for intermediate care. Throughout my stay, I received good care from all members of staff. I found everyone courteous and helpful. I appreciate that they encourage me to mix with other residents and avoid becoming isolated in my room. My only overall niggle

was not with the staff at The Willows but a delay in the time it took for the pharmacy to deliver the prescribed medicine.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to review us. We are pleased that your stay with us was a positive one and hope that you are doing well at home. We are working with the GP surgery and Pharmacy to resolve this matter.

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Review from Ann W (Wife of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience

As soon as you enter The Willows you notice a freshness about the place, there is a very welcoming atmosphere.
The staff are very acting, their knowledge of each patient is impressive, they know each one's particular needs and ensure that they are met. They are very helpful towards visitors, you never

feel that you are a nuisance.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to review us. The staff work very hard to try and make our residents feel safe and at home.

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Review from Sonya C (Daughter-in-law of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience

We were blessed to have my mother-in-law admitted to The Willows Nursing Home for intermediate care, she went on to be a permanent resident. The staff were all professional and friendly, they were very welcoming and made our initial few days a positive experience. The facilities were of a high standard,

practical while feeling homely at the same time. It was wonderful to watch my mother-in-law settle in and blossom under their care. She had started to enjoy joining in with activities and talking to other residents. She enjoyed having her hair done and having manicures, probably for the first time in her life. My mother-in-law always had a very high regard for the person and the nursing care she received. She loved having banter with the staff. The care was encouraging while allowing my mother-in-law to have her say in her daily routine, something I know she was very pleased about. I will forever hold the last few months dearly in my heart as I know she was beginning to enjoy herself and blossom as a person. Thank you to all the wonderful staff.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to review us. Your mother-in-law was a lovely lady and we were all very fond of her. Thank you for allowing us to take care of her; the pleasure was ours.

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Review from Amanda D (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience

The Willows Nursing Home provides a clean, warm, comfortable and safe environment for all residents. The staff are very caring.

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Review from L B (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

We were extremely lucky to secure a place for Mum shortly after she was discharged from the hospital and two weeks before the first lockdown. Communication during this time was facilitated through newsletters, Zoom calls, outdoor meetings, phone calls and the family newspaper, which was fantastic. When

we were able to meet, Mum was always well-dressed and looked well cared for. We felt that Mum's health and welfare were prioritised and that she was always treated with dignity and respect - as were we as family members.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for reviewing us and for your kind comments. It was a pleasure and a privilege to look after your mum.

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Review from Martyn B (Husband of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care due to the excellent qualified and unqualified staff. Very caring environment, and excellent communication between nursing, sisters, (RGNs), myself and the resident. I am fully qualified to make this assessment as a retired GP of 35 years in the locality and having been involved with

three other nursing homes in the area. The standard of care continued until my wife died on 25/9/22 - 10/10.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to review us in what must be a difficult time for you. I really appreciate your kind comments and I will gladly share it with The Willows team.

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Review from H S (Stepdaughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care at The Willows. Everyone is very kind, and our relative is very settled and happy. He really enjoys the activities such as therapy ad the craft sessions, and the singing during the service with the Chaplin. There is a very kind and calm atmosphere at the home, and we

always feel so welcome.

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Review from Peter B (Partner of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience

The quiet, calm dignity of the facility and the staff were ideal for end-of-life, palliative care.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to review us when it must be a difficult time for you. We are so pleased that we were able to meet your loved one's needs but also able to support you. I appreciate your feedback and will share it with the rest of the team.

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Review from Amanda A (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience

I am fairly confident that my late mother was the longest-serving resident of The Willows. She remained there for over eleven years. She was often referred to as one of the family, that was aided by staff who were there on the day she moved in and were still there on the day she died. Warmth, attentiveness

and continuity of care are displayed constantly. I know my mother felt the tender care around her when her senses allowed for little else. I could not endorse this care home more highly.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for your very kind comments and I can confirm that your mother was the longest-serving resident and was considered to be part of our family. All the staff got to know her very well and were able to anticipate her needs. We really appreciate you taking the time to review us.

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Review from Hilary S (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been cared for in The Willows Nursing Home for five years. She is very settled and happy in The Willows. The nursing care is excellent and the carers are wonderful with her. She has dignity at all times and all her needs are met. The staff keep me informed on a daily basis. She was moved

into the dementia side of the nursing home which has also been very successful.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for your review and your kind comments which I will share with the team. It’s a pleasure to care for your Mum.

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Review from Cira H (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

There are no words to describe the staff and management. They are absolutely amazing, human caring, friendly, wonderful and I can keep on going here. Mum has dementia but I know that even though she is in her own little world most of the time, she feels very happy in The Willows. She is in a safe place

and well looked after. She also loves the food! My eternal gratitude goes to all of you! Thanks.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for your kind review. It’s a pleasure to care for your mum and we are so pleased that your mum is happy at The Willows.

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Review from Chris C (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of the staff and management at The Willows. They are caring, compassionate and lovely people to speak with.

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Review from Linda E (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience

The Willows gave our mum so much dignity, care and love in the last months of her life. We, her family, were taken in and given care and understanding, as part of their family. All the staff are kind and sensitive to the residents and their families. They were able to relieve the stress and anxiety

and support us all so we could just be with Mum.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for giving us the opportunity to care for your Mum and for remembering us at such a difficult time for you and your family; we really appreciate it.

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The Willows Nursing Home

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