Review from Keith G (Son of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience

Although Mum wasn't there long, this was definitely the right and best place for her. The staff were really lovely and caring, attentive to Mum and understanding of our loss. She couldn't have been in a better place. Thank you all.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for your kind comments and for taking the time to review us. It was a privilege to look after your mother.

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Review from Helen B (Next of Kin) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience

My relative arrived at the Willow in an extremely poor state of health after an extended stay in hospital, during which he had deteriorated rapidly. His warm welcome at The Willows plus the increased comfort and good food illumined the last days of his life. This was while covid restrictions still precluded

visitors for two whole weeks. The staff were exceptionally kind to him and to me (to me first by phone, then in my final visits). I will not forget this.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to review us. It was a pleasure to look after your relative and give him the care that he so deserved at the end of his life.

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Review from Maria F (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience

Thank you so much for caring for Mum. The staff at The Willows clearly took time to understand Mum and her needs and, as a result, she was able to settle down there and was very happy. The care of the staff was palpable and made us feel that we'd made the right decision about her care.

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Review from Michael S (Son-in-law of Resident) published on 30 August 2021
Submitted via Website • Report

Overall Experience

My Mother-in-Law lived in this home from March 2018 until her death in June 2021. The care provided has been exceptionally good, professional and caring. As a dementia patient, we know that she could often be challenging and difficult, but the carers showed real patience and affection for her, as a

character. And they were hugely sympathetic and supportive of my wife and me, in the last days and when she died.

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Review from Sally K (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

My mother came to The Willows last July. I knew it has a very good reputation, so was delighted when she was placed here. It is way beyond our expectations. The peace and quiet, the excellent care, the interested and knowledgable staff, the surroundings - we couldn't be happier. We are so impressed.

I'm so happy my mother is at The Willows.

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Review from Dave C (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

Everything is 100%.

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Review from Judith R (Daughter of Resident) published on 2 April 2021
Submitted via Postal Card • Report

Overall Experience

My father has been very well looked after at The Willows after having a hip replacement and developing Coronavirus in the hospital. He is very settled now after getting over sepsis in December.

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Review from D S (Son of Resident) published on 2 April 2021
Submitted via Postal Card • Report

Overall Experience

Impressed by the caring attitude of everyone at the home.

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Review from Pat F (Sister-in-law of Resident) published on 2 April 2021
Submitted via Postal Card • Report

Overall Experience

During the five or six years that she has been a resident at The Willows, we have been very happy with the love, care and attention that she has been given. The staff have always shown a great deal of thoughtfulness. She settled in quickly and always enjoyed the varied activities when she was able to

participate. The pastoral and care are outstanding and has provided a great deal of comfort.

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Review from Meryl S (Daughter of Resident) published on 2 April 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at The Willows for almost four years; she has advanced dementia. During this time, the staff have been unfailingly kind, caring and helpful. I had been recommended The Willows by a friend from church, and I have done the same. During the pandemic, they have kept the resident

safe and stable, and also kept in touch with relatives, which meant a great deal.

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Review from Margaret W (Wife of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

After having stayed myself for several weeks after an operation at a local hospital, I was given wonderful care and support. My husband has been a resident at The Willows for over six years. I and my family are very happy with the loving-kindness he has been given by the nurses and all the carers.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to review us, and we really appreciate your kind comments, which I will gladly share with our team.

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Review from R R (Husband of Resident) published on 31 December 2020
Submitted via Postal Card • Report

Overall Experience

I was very warmly received recently by the nursing staff who confirmed that I could visit my wife after several months, in her room at The Willows. They equipped me with the appropriate PPE apron, adding a welcome cup of coffee.
My wife seemed sleepy but I think she was enjoying some radio music.

I hope to make other visits, particularly because my wife's birthday anniversary (her 90th) was coming nearer in December. After such a lengthy lockdown my visit was most enjoyable. Warm thanks for the occasion.

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Review from Bethan (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience

My Mum has been a resident at The Willows since August 2018. It was a huge decision to put my Mum into a residential home and I was unfortunately left with no other option due to the deterioration of her condition. I visited many homes before finding The Willows but I’m so relieved that I found it because

from my first visit I knew it was the best place for my Mum. The staff are all remarkable and with their care have managed to prolong her life expectancy and helped her to defeat all the odds. They have done this with the utmost dignity at all times and always go the extra mile for their residents and relatives. I have complete peace of mind when I am not with my Mum and for that, I will be forever grateful.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

It is a pleasure to look after your mum and thank you so much for your kind comments, especially at this time. We really appreciate your support.

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Review from A W (Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience

Extremely satisfied with the care I've received.

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Review from P W (Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience

Good care, very happy. Lots of activities to take part in. When choosing where I wanted to go I chose The Willows because I had heard it was good.

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Review from K W (Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience

The staff are good.

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Review from H S (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at The Willows for several years now and I continue to be amazed and delighted at the care and attention she receives, both physical and mental. All the staff are caring, respectful and understanding of my mother's needs. As a relative, it feels like being part of a great

big family. Thank you.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for such a positive review. We are pleased that we have achieved what we set out to do and that you have such a good experience. It’s a pleasure to care for your mother.

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Review from Zoe R (Wife of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

Ever since I bought my husband to The Willows, it has made me more relaxed with the situation. My husband came from a nursing home which had an awful atmosphere. The manager and her team were welcoming from day one. It makes such a wonderful difference. All the staff are so caring and hardworking. They

make me feel at ease. Thank you so much for looking after my husband.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for your positive review and for allowing us to care for your husband. We are so pleased that you feel at ease and relaxed in our home. I will share your kind comments with my team.

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Review from Michael C (Son of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience

Wonderful staff. Very caring and considerate. Lots of activities to give residents enjoyment in a challenging environment.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for reviewing us; so glad that you and your loved one have had a positive experience. I will gladly share your kind comments with my team.

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Review from Andrew M (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

Our mum came to The Willows for end of life care.
We couldn't have had a better experience during a stressful period.
The staff and facilities ensured our mum died with the minimum of discomfort in a home from home environment.
As a family, we are more than grateful and would wholeheartedly recommend

The Willows.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to post such a positive review. It was an honour to care for your Mum and we are so pleased that we were able to meet your expectations during a stressful time for the whole family.

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The Willows Nursing Home

Care Provided by The Willows Nursing Home

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Funding & Fees Guide for The Willows Nursing Home

Facilities