Review from Andrew S (Husband of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience

Over the past 6 months, my wife had been resident in The Willows in Mobberley - firstly in the EMI side and then in the nursing side.
Regrettably, my wife passed away on the 7th May after a long and uncomfortable fight with Alzheimer’s.
However, I cannot find adequate words to express our complete

satisfaction at the standard of care that my wife had from the nurses and the wonderful carers. Some were younger than others but their training must have been very comprehensive as they were all “little angels on earth”.
Although our family is not of the Christian faith, we would have no hesitation in recommending The Willows to members of any faith - and, God willing, should I need such care and attention, I would willingly sign myself into The Willows.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Firstly, please accept our condolences on the passing of your wife; I know what a difficult time you have all had as a family.
Thank you so much for taking the time to comment on the care your wife received. We are so glad that your wife and family had a positive experience from the staff at The Willows and I will share your comments with the team.

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Review from W P (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience

We were so fortunate to have found The Willows for our mum's last few days of her life.
From the moment she arrived there her care was excellent.
The care for us, her family was a great comfort to us all.
All staff were professional and caring in all aspects of Mum's care.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to review us. I am so pleased that we were able to meet your expectations and care for your Mum and I appreciate your kind comments which I will gladly share with our team.

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Review from Richard G (Son of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience

My mother, who had dementia, was a resident in The Willows Nursing Home in Mobberley Cheshire for 6 years up to her death in September 2018 and my brother and I have, throughout this time, been very happy with the way she has been looked after. Every one of the staff have been extremely caring and helpful

and we would have no hesitation in recommending The Willows to anyone else who may require such a service.

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Review from E P (Cousin of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience

I really have nothing but praise for The Willows. My cousin always said, "this is a good place - rather like a nice holiday hotel".
My cousin chose to keep herself to herself much of the time but I was aware of the excellent opportunities to keep residents stimulated.
In particular, I am so grateful

for the special care for both my cousin and me at the end of her life.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

The team at The Willows would like to thank you so much for taking the time to send in this review. We really appreciate your comments and are so pleased that we were able to make a positive difference.

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Review from Anne H (Daughter of Resident) published on 6 July 2018
Submitted via Website • Report

Overall Experience

My mother recently passed away at The Willows having lived there for 6 months. The care she received was fantastic she was treated with such care and dignity and real affection from all the staff. The nurses are literally angels in disguise. All of the staff supported both mum and all her family during

an emotional time.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for your kind comments. I am so pleased that you had a positive experience and that we were able to deliver the care that was expected and deserved for your mother. Thank you for taking the time to review us and I will share your comments with The Willows team.

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Review from M R (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience

Mother came for 2 wks respite care and after a couple of days settled well in her new environment. We think it was a good experience for her and she was very happy and stimulated when we collected her to bring her home.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for your review. We are so pleased that your Mum had such a positive experience with us and look forward to seeing you all again.

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Review from David R (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience

With the recent passing of my father, all of the staff and carers have given phenomenal support to my mother during such a sad moment. They are a credit to your organisation. Thank you again from the bottom of our hearts.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to send in a review. We are so pleased that we able to care for your Father and support your Mother through a difficult time. Thank you once again for your positive comments which I will gladly share with my team.

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Review from Valerie F (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

The carers at The Willows are extremely patient and helpful. They know the residents well and engage with them at every opportunity. There is a good choice of food, well presented.

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Review from Allyson A (Daughter of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience

In all honesty, I am the worse critic for my fathers care as I'm a care manager, so looking at homes and care was difficult as I wanted the best for him. We found it here. The staff are amazing, the manager is very open and is always willing to help with any concerns we may have. Dads transition was

not easy and he wasn't very appeased but he didn't know what was happening, the manager and all the team on Fieldview are fabulous. We never worry about if we made the right choice. We are treated like extended family when we visit. It is a relief to know dad is loved and card for just like if he was at home.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to review us and for your comments about the care your Father is receiving. Our aim is not just to provide a high standard care for our residents but also to try and meet the expectations of their loved ones. Once again thank you for your positive comments which I will share with our team.

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Review from Gill M (Cousin of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience

My cousin spent nearly thirteen years at The Willows, during which time the care and attention afforded to her was exemplary, at every level. Thank you all.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to share your experience regarding the care your Cousin received. We value the feedback given which I will share with the care team.

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Review from C N (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience

If you are looking for an excellent, caring nursing home for a loved one, then I highly recommend a visit to the Willows.
Both my parents enjoyed their time there. They received kindness and care from the friendly and professional staff. I and my family were able to visit at any time and were always

made welcome. My parents' rooms were spacious, bright and spotless. I was able to bring items from home to make it feel homely. Every time I visited the Willows, I know I had made the right decision. My parents were comfortable and well cared for and most importantly, happy in a well staffed, caring environment.

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Review from Belinda C (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience

I think it unlikely that there is a care home where the residents are more loved and cared for than the Willows. Although sometimes residents can be very distressed and difficult to help, the staff are unfailing in their support and patience. My mother lived at The Willows for 5 1/2 years until her

recent death and was looked after with skill and tenderness right up until the end. I will always be grateful to them for their support.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for your very kind comments which I will share with our team. Our aim is to always offer the best support to the resident and their families and we are so pleased that we able to fulfil that for you and your loved one.

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Review from Sheila B (Wife of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience

Management. Staff absolutely wonderful. The Willows is excellent.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for your review. I am so pleased that you have had such a positive experience. We appreciate your comments and we will continue to strive to improve and maintain our standards.

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Review from Anthea V (Daughter of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother arrived after Christmas. The staff encouraged her mobility and got her downstairs, involved with the other residents. After she became less mobile they were efficient and sensitive to her needs and she was always treated with respect, care and love. When she became gravely ill she could not

have wished for kinder or more sensitive nursing. The chaplain gave her and our family constant support and the GP for the home was also readily available and went out of his way to be helpful.

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Review from Hannah W (Granddaughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

My step-gran moved in at the beginning of February. It is very clear how settled she is here and what great care she receives from all the staff here. I would just like to thank the staff for how supportive and caring they all are.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you very much for your kind comments. Our aim is to create a welcoming supportive atmosphere where we listen to our residents and their families to enable us to work together for the best possible outcomes for our residents. So we really appreciate you taking the time to give us such positive feedback that I will share with our team.

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Review from Zoe W (Relative of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

All staff are really amazing. They are everything carers should be. My dad's wife is settled and loves living at The Willows. A lovely home that is always friendly and kind. They contact us when necessary and appropriate.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you so much for taking the time to review us. We are so pleased that your Step-mum has settled in her new home and the transition has been such a positive experience. I will be glad to share your comments with my our team.

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Review from N R (Sister of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience

I felt comfortable being at The Willows from the very first time that I visited. This has developed into a huge appreciation and confidence in all that happens here. My sister had multiple challenges both mental and physical and most significantly cannot articulate her needs. All her carers are skilled

in interpreting facial expressions and my sister's needs are anticipated well. Staff have shown me huge support at various crisis points and now feel like friends and extended family. The manager has an impressive combination of professionalism and sensitivity. I am so grateful that I found this home and wholeheartedly recommend it.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for taking the time to write such positive comments that I will share with my team. Our aim has always been not just to meet the needs of our residents but also to support our relatives through often difficult times. Once again thank you for your review.

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Review from F S (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience

My 95 year old mum was admitted on an emergency placement as she was no longer able to manage with support from home care. She was not confident to stand/walk on her own but was capable of making decisions, up to date on current affairs and an independent lady who knew what she wanted. I went to visit

her the day after admission and found her sat in a very poorly lit room, very near to a radiator and a few feet from a television with a channel 4 chat show on at a high volume. She was very distressed as she could not see anyone as her back was to the room door and she had no remote control to alter the television or switch it off. She had an indwelling catheter. In her own home, she had a catheter valve, this had been changed to a drainage bag which was supported by a G-strap only and hanging off her leg below the level of her skirt. My sister and I spoke to the nurses about the above concerns. The nurses did not want to understand about my mum, how she had lived by herself with the support of carers, the difficulties she has been having, her likes/dislikes. They said they would find out by themselves. Nothing changed that day concerning the lighting, remote control or catheter drainage bag. The nurse said the catheter valve had been changed to a bag at the direction of her GP. I visited my mum the next day and she immediately asked if she could go to the toilet. I asked 2 different carers who both said she did not need to go as she had just been. I told mum what they said and again she said she needed to go and became distressed as she did not want to soil herself. I stood in the corridor to wait for a carer and on the third time of asking, told me they would come when free to asses. The carers did come and did transfer my mum to the toilet and she did a large bowel movement. The carers moved my mum without talking to her, explaining what they were going to do and did not give her the opportunity to stand and move herself with their support and when she sat on the toilet, she fell backwards and could have easily banged her head or hurt her back. I was very distressed and upset with what I had experienced when I visited mum at the care home. I did not consider that she was shown dignity and respect, care or compassion. I spoke to mum's GP about my concerns and experiences, including the change in her catheter management and he informed me that he had not advised a catheter drainage bag and his preference was for a valve. When my mum was transferred to a different nursing home, she still had a drainage bag secured only with a G-strap and hanging from her leg below the level of her skirt. Are you aware of The Fifteen Step Challenge? NHS Institute of Innovation and Improvement 2012. I did not get a good first impression of the care given to my mum. I expected high quality individualised care delivered in a safe and welcoming environment. I hope that by following this up on behalf of myself and my mum and my family that it will influence for the better. The care and memories going forward for other individuals and their families. I look forward to a response following this review.

Reply from Tamara Simmons, Home Manager at The Willows Nursing Home

Thank you for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?

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Review from Christine (Daughter of Resident) published on 24 January 2017
Submitted via Website • Report

Overall Experience

Over a period of four years, my father was well looked after by the team at The Willows. He told people he enjoyed living there and that the food was good. He took part in some of the social activities and really enjoyed the trip on a barge. Family and friends were always made welcome, being offered

tea and coffee and meals could be pre-arranged.

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Review from Joan T (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience

From the first visit to The Willows to the final days of her life the staff treated both her and the family with the utmost kindness dignity and love. We could not have wished for more caring and dignified care from all the staff.

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