Woodlands Care Home has a Review Score of 9.6 (9.592) out of 10, based on 15 reviews in the last 2 years. Over all time Woodlands Care Home has 69 reviews.
Review from Julie C (Daughter of Resident) published on 4 October 2024
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Review from H H (Daughter of Resident) published on 5 June 2024
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Review from Nikki S (Daughter of Resident) published on 29 March 2024
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Review from S O (Son of Resident) published on 13 March 2024
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Review from A M (Daughter of Resident) published on 27 February 2024
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Review from Keith R (Husband of Resident) published on 2 January 2024
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Reply from Liz Walker, Home Manager at Woodlands Care Home
Thank you for taking the time to write this lovely review. I will pass on your kind words to the team.
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Review from T A (Son of Resident) published on 26 October 2023
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Review from William P (Husband of Resident) published on 19 October 2023
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Review from J C (Wife of Resident) published on 12 October 2023
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Review from V H (Daughter of Resident) published on 19 September 2023
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Review from B B (Friend of Resident) published on 16 September 2023
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Review from K G (Daughter of Resident) published on 13 September 2023
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Review from J W (Daughter of Resident) published on 12 September 2023
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Review from A M (Sister of Resident) published on 12 September 2023
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Review from J J (Friend of Resident) published on 24 August 2023
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Reply from Liz Walker, Home Manager at Woodlands Care Home
Thank you for taking the time to write a review of our home and your kind words. It means so much to the team that you felt at home and enjoyed our activities.
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Review from Alan W (Husband of Resident) published on 10 November 2022
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Review from Kevin C (Husband of Resident) published on 22 September 2022
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Review from Annette M (Daughter of Resident) published on 18 August 2022
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Review from Riaz J (Husband of Resident) published on 7 July 2021
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Reply from Laura McLeod, Home Manager at Woodlands Care Home
We are delighted that you chose Woodlands to care for your wife. It is a privilege to have her here with us. Her smile and laugh are what working in care is all about. Thank you for your review and the heartfelt words.
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Review from R H (Daughter of Resident) published on 18 December 2020
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Reply from Laura McLeod, Home Manager at Woodlands Care Home
It is an absolute pleasure and a privilege to care for your father here at Woodlands. He is a true gentleman. The team here are proud of what they do and it is lovely for their hard work and dedication to be recognised. Thank you so much for taking the time to write your wonderful review. We are very grateful.
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The Review Score of 9.6 (9.592) out of 10 for Woodlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.654 for Woodlands Care Home is calculated as follows: ( (123 Excellents x 5) + (50 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 179 Ratings = 4.654
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.938 Points relating to the number of positive Reviews for Woodlands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 15 Positive Reviews ÷ 16 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Sep 2018
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