Review from J R (Sister of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience

My sister has been a resident with you since 2013, she passed away recently but the family are so impressed by all the care she has received over many years. The love and respect shown as she slowly deteriorated were the best. We cannot thank all the staff we have met over 7 years and will always be

grateful to the home.

Reply from Laura McLeod, Home Manager at Woodlands Care Home

Thank you for allowing us the privilege of caring for your sister for seven years. Your kind words are very much appreciated and have been shared with all the team. Whilst your sister is no longer with us, we will always be here for you should you need us.

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Review from N P (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience

When you walk into Woodlands you are met with an immediate sense of warmth that transcends throughout the home. In these uncertain times, the carers and nurses have become extended members of our family who we trust completely. They offer love, laughter and brighten the days of all the residents. Nothing

is too much trouble. I am so happy with the support and attention my mother receives. I wouldn't want her to be anywhere else. Thank you all.

Reply from Laura McLeod, Home Manager at Woodlands Care Home

Thank you for your heartfelt words. It is an absolute pleasure and privilege to care for such a lovely lady. We would like to thank you for the support you have shown us, especially during these recent times.

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Review from Jenny E (Niece of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience

My Auntie has been cared for here for 7 years. I live in Australia and I was able to visit in December 2017 - as a nurse, just like my Auntie I am so grateful for the care delivered here. I cannot rate highly enough the care given, the attention to dignity and value placed on a person's life even when

they have lost so much to dementia. As she is now in her final days I am choosing to remember the Aunt I remember of my childhood but will forever be grateful to the nurses and carers who have come to know her in recent years and supported her sister, my mum and husband during a difficult time. Thank you from one nurse to you all.

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Review from Steven A (Husband of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience

Wonderful professional care. Second to none. All staff very caring to both residents and relatives. The manager went out of her way to help us.

Reply from Laura McLeod, Home Manager at Woodlands Care Home

Thank you for your kind words and taking the time to write your review. The team at Woodlands are proud of the care they provide to residents and their families alike. It is always nice to be appreciated. I shall ensure that your review is shared with everyone here.

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Review from Rosie G (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience

Mum lived on Sycamore unit for 8 years until her death on 8th February 2020. Throughout this time, staff treated Mum with absolute dignity and respect. It was clear that staff cared about her, respected her wishes and her Christian faith. Her final days were made easier by the sensitive responses to

the family by staff. I cannot recommend highly enough the skill, care and consideration given to my mum over many years.

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Review from E H (Sister of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

My sister enjoyed three years of being cared for by kind and caring experts in Woodlands until she passed 28/09/19.

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Review from A T (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

From the initial viewing of Woodlands to the first few days that mum arrived, we have all been made to feel very welcome. The staff have been very friendly and nothing so far has been too much trouble. There is always someone to ask if we have a query and mum seems to have settled in well. We have been

able to personalise mum's room the day before she arrived which ensured she felt the room was familiar to her.

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Review from Karen H (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

We came to visit last week as our father moved in as a resident on 20th January 2020.
We are delighted with the service and level of care shown to ourselves and Dad. The domestic has been so friendly, caring and thorough. Two members of staff on The Oaks have been diamonds and put our minds at rest.

Dad is always doing things for the staff e.g catering properly that he would not do at home. It is always a worrying and sad time but made much easier by the warmth, professionalism and caring manner of all the staff.
A huge thank you.

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Review from D G (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the home in the short time in which my father has been a resident. The staff have been friendly and welcoming and have shown that their primary objective is the wellbeing of the residents. Rooms and facilities are good. My only concern has been the fact that some items

of clothing (socks and underwear) have gone to the laundry but not come back. That said I can understand that this is difficult to manage. Overall very satisfied.

Reply from Abigail Mbizi, Area Support Manager at Woodlands Care Home

Thank you so much for taking the time to complete this review; your kind words are very much appreciated. I am glad you are happy with the standard of care your father is receiving.

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Review from A K (Son of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience

From the moment Woodlands had a vacancy this went very smoothly as this took the pressure off us. First few weeks excellent start.

Reply from Abigail Mbizi, Area Support Manager at Woodlands Care Home

Thank you for your kind words. I am pleased that you are satisfied with the care in Woodlands.

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Review from J L (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience

The level of knowledge and support from the manager, admin staff, activities coordinator and chaplain has been most unexpected, with all members of the team being aware of my dad's health and needs. The nurses are superb and the care assistants work very hard too. We couldn't have asked for a better

place.

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Review from B M (Wife of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

I have found the home to be an extremely friendly place. Everyone speaks from the clerical staff to the cleaners and all visitors are warmly welcomed.
My only concern is that on occasions, staffing levels seem rather down, especially on the unit I am concerned with and residents become more agitated

when staff that they aren't familiar with, are in attendance. Overall though, Woodlands is doing a good job.

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Review from P M (Son of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

A greater level/frequency of "entertianment" would benefit the residents of Sycamore.
All clients, irrespective of their ability to interact, would appreciate music and simple craftwork with help. From cd's/singing/ to percussion instruments.

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Review from M M (Husband of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

I think that the care provided is still of a decent nature but has deteriorated over the last 2 years with far too much reliance having placed on agency staff. The regular staff are excellent but some of the agency ones are not up to the standard required, in my opinion. Also, the continual change of

the manager does not help, as continuity is required, not so much chopping and changing.

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Review from M D (Friend of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience

When we visit our friend always appears well cared for, smartly dressed and looks comfortable. She is always treated with the utmost dignity and respect by all the staff we meet.
Since her care at Woodlands care Centre her condition is well stabilised she has put on weight and her confidence in her

limited abilities has improved. Congratulations to all the staff.

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Review from D M (Husband of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience

Standard and quality of this home is very high. Staff are extremely caring and make my wife feel welcome and very secure. Good ambience created by good management and knowledge of dementia.

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Review from Allan B (Son of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience

Personal care by female staff can be an issue.
General staffing levels can be an issue - the lounge can be left unattended for too long.
Frequent use of agency staff, unfamiliarity can be an issue.

Reply from Carole Condren, Area Support Manager at Woodlands Care Home

Thank you for taking the time to provide feedback. We very much appreciate your positive recommendation and we will certainly address the concerns and observations you have raised. We would be very happy to discuss with you if you would like to contact us directly.

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Review from C W (Daughter of Resident) published on 26 August 2019
Submitted via Postal Card • Report

Overall Experience

Upon admission, in February 2019 Woodlands welcomed my Mum like one of the family and this welcome was extended to all relatives and friends. All staff, from managers to carers to activities coordinators know the residents well and treat them as individuals and with dignity. The care shines through

and gives me confidence that Mum is safe in this environment. I would highly recommend this care home (and frequently do so!).

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Review from Kenneth W (Wife of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for the past two months and seems to have settled down well, although she still would like to return home.
The activities are arranged every weekday and although she does not join in every time. The fact that many others do show a good caring home.

Reply from Michelle Bell, Home Manager at Woodlands Care Home

Thank you for your excellent review and feedback to the whole team at Woodlands. Please keep us informed of ways we can keep improving.

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Review from M A (Wife of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience

My one complaint is that in the morning there are only two carers getting residents up and dressed and doing a very good job.
There is one carer in the dining room and when my husband, who is in a wheelchair, finishes his breakfast we have to wait sometimes quite a while for someone to take him to

the toilet. I do feel they are understaffed at that time in the morning. This to me can be quite distressing.

Reply from Michelle Bell, Home Manager at Woodlands Care Home

I was sorry to read of your being distressed and thank you for meeting with me to discuss your concern. I hope you felt supported by this and reassured of the actions being taken to address this. Thank you for your review.

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Woodlands Care Home

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