Woodlands Care Home has a Review Score of 9.6 (9.592) out of 10, based on 15 reviews in the last 2 years. Over all time Woodlands Care Home has 69 reviews.
Review from Gordon T (Husband of Resident) published on 26 July 2019
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Reply from Michelle Bell, Home Manager at Woodlands Care Home
It has been a great pleasure to care for your relative over the past three and a half years and we thank you for the excellent review that I will pass on to the Woodlands Team who work together for our residents comfort and well-being.
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Review from Andrew P (Son of Resident) published on 26 July 2019
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Reply from Michelle Bell, Home Manager at Woodlands Care Home
Thank you for your excellent review and feedback to the whole team at Woodlands. Music is very important to our residents and I will pass on your observations regarding this.
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Review from Jenny Y (Wife of Resident) published on 24 April 2019
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Review from Maurice P (Son of Resident) published on 11 December 2018
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Reply from Michelle Bell, Home Manager at Woodlands Care Home
Thank you for taking the time to leave feedback; if you would like to discuss this in more detail please contact the home and ask to speak with me directly. It's through open and honest feedback that we strive to continually improve our services for older people.
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Review from Penny P (Daughter of Resident) published on 15 October 2018
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Reply from Michelle Bell, Home Manager at Woodlands Care Home
Thank you for the lovely comments, the team at Woodlands work as one to provide person-centred care to our residents. It's very important to us that we have a good relationship with family members too. Thank you for working so positively with us.
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Review from Adrian P (Grandson of Resident) published on 5 October 2018
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Review from Hugh C (Son of Resident) published on 26 June 2018
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Review from Michael S (Son of Resident) published on 16 May 2018
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Review from Elaine D (Daughter of Resident) published on 9 May 2018
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Review from Jean L (Niece of Resident) published on 7 May 2018
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Review from Linda R (Sister of Resident) published on 16 March 2018
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Review from Tony G (Son of Resident) published on 16 March 2018
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Review from Tony S (Son of Resident) published on 9 November 2017
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Review from J R (Daughter of Resident) published on 2 October 2017
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Review from John B (Son of Resident) published on 13 September 2017
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Review from Charlotte B (Daughter of Resident) published on 5 September 2017
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Review from Louise W (Daughter of Resident) published on 23 August 2017
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Review from Elizabeth Philomena H (Sister of Resident) published on 22 August 2017
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Review from Debra H (Daughter of Resident) published on 2 August 2017
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Review from Nevil L (Regular Volunteer) published on 2 August 2017
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The Review Score of 9.6 (9.592) out of 10 for Woodlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.654 for Woodlands Care Home is calculated as follows: ( (123 Excellents x 5) + (50 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 179 Ratings = 4.654
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.938 Points relating to the number of positive Reviews for Woodlands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 15 Positive Reviews ÷ 16 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Sep 2018
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