Pennine View

Addison Street, Accrington BB5 6AG
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9.7 32 Reviews
  • Pennine View, Accrington
Pennine View Care Home, located in the heart of Accrington, offers a warm and welcoming environment where residents can live life to the fullest. With a focus on compassionate care, the home places comfort, dignity, and independence at the forefront of its approach.

Pennine View provides a home-from-home experience, ensuring each resident feels valued and supported. Care is tailored to meet individual needs, whether for residential, dementia, or respite care.

The home features modern facilities combined with a homely atmosphere, including beautifully furnished lounges, tranquil outdoor spaces, and bright, spacious rooms designed for comfort and safety. Residents can participate in a variety of activities, ranging from social events to hobbies, all designed to promote well-being and connection.

Delicious and nutritious meals are a priority at Pennine View. Chefs prepare freshly cooked meals daily, catering to individual tastes and dietary needs.

As part of the local Accrington community, Pennine View welcomes families and loved ones to play an active role in their relatives’ care. Together, they create a vibrant, caring, and inclusive environment for all residents.

For more information or to arrange a visit, the team at Pennine View would be happy to assist.

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Care Provided by Pennine View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Binney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Pennine View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,199

  • Local Authority residents are considered, please speak directly with the Home Manager.
    (these prices are only a guideline, please contact Pennine View directly to find out the price for your requirements)
  • (these prices are only a guideline, please contact Pennine View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always warmly welcomed at Pennine View, where a friendly and inclusive atmosphere is maintained for residents and their loved ones. Whether visiting to catch up, join in with activities, or spend quality time together, the team ensures every visit is enjoyable.


  • Parking

  • Pennine View provides convenient parking facilities for visitors, ensuring a smooth and hassle-free experience. On-site parking is available, though spaces may be limited during busier times.


Pennine View Reviews (32)

Total of 32, showing 21-32
9.7

Pennine View has a Review Score of 9.7 (9.702) out of 10, based on 21 reviews in the last 2 years. Over all time Pennine View has 32 reviews.

Overall Experience

  • 25
  • 4
  • 1
  • 0
  • 2

Date Published

32
0
2
21
11

Review from D J (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very settled now at Pennine View. She enjoys activities and the singer coming in. All the staff are very attentive and caring. Thank you.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Thank you very much for taking the time and trouble to review Pennine View, your comments and ratings are very much appreciated. Kind regards.


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Review from H A (Grandson of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a Muslim and a dementia patient. The care home went beyond the call of duty to ensure her stay was the most comfortable and enjoyable. They also ensured she had halal meals, and washed her whenever needed. The care home was very clean with several hand sanitisers in each hallway.
The
only issue we had was with an agency staff worker, who decided to walk a person with mobility issues down the stairs, however, the home ensured the person would not be allowed to continue working there.
At the end of her life, they were very supportive and kind.
You would expect most of this to be easy, but we transferred her here after a few months in a previous care home. Over there she kept falling, kept getting bruises, and her personal belongings and clothing (including nightgowns) kept going missing.
There was so much more the staff did, which escapes my mind, but I would honestly recommend this care home for anyone, especially dementia patients.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Thank you very much for taking the time and trouble to review Pennine View. Your comments and recommendation are touching. The manager and her team will very much appreciate that you would recommend the care and support they deliver to the residents in their care, as they work so hard to ensure they are safe, well and happy. Kind regards


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Review from Gill B (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in Pennine View for nearly a year and on the whole, her time here has been happy. If I have any concerns, questions or information to pass on, I feel happy to approach management/staff to have a chat.
At the moment, there is no obvious activity lead hence the lower ratings to good
under the headings of care/support, staff and activities - I am expecting this to be a temporary situation because of a member of staff recently retiring.
On my regular visits to see my mum, I see the residents being offered a variety of snacks and drinks and given a choice of delicious meals.
The home is maintained to a high standard and is well-presented.
The management and staff work hard to provide a happy, caring and safe environment - many thanks to all of the team.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Thank you very much for your review, we do appreciate your feedback and ratings. Kind regards.


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Review from Joanne M (Wife of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I cannot recommend Pennine View, formerly under another name. It's a lovely setting but the standards of care don't seem to match the building. My husband was admitted, supposedly as a permanent placement, because of his advancing Alzheimers disease. Within 48 hours the staff had decided that they couldn't
meet his needs, none of which were unusual for someone with dementia, and we were asked to take him home. When he entered the home he was smart, clean, and happy but when we collected him he was unkempt and withdrawn. It was a very distressing experience for him and the whole family, at a time when we needed help.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

We apologise that you feel the service provided to your husband fell significantly short of expectations, we have recognised this within our complaint response. The home is now under the leadership of a new home manager who has already made improvements to the overall service and care delivery, providing the very best attention is given to all residents within our care.


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Review from Madeline A (Wife of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Addison Court since May and I am very happy with his care. The staff are all very caring and respectful, especially after his recent fall. They’re always happy to speak to me with advice and suggestions and inform me immediately of any problems.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Thank you very much for your wonderful review and ratings. The team at the home will be very pleased to know that you are so happy with his care. Kind regards.


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Review from Sarah E (Granddaughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Addison Court for four months now and from what I've seen, she could not receive better care. The staff are so kind and are lovely with the residents. No one wants a loved one to need to be in a care home but when round-the-clock care is necessary, this is definitely the right
place for her to be.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Thank you very much for your review, we very much appreciate your comments and your ratings. It is great to have feedback from family members, as they have the best view of how a resident might be feeling about the care and support they receive. The team will be very appreciative of your comments. Kind regards.


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Review from J C (Wife of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Addison Court since January and I am happy with his care since being there. The staff are very helpful and keep me informed of changes in his health. We had a lovely day celebrating the Jubilee with a tea party for residents and families. Thanks to the activities coordinator for
keeping us entertained and the chef who put on a marvellous homemade buffet with a tasty Jubilee cake!

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Thank you very much for taking the time and trouble to review Addison Court Care Home. Your comments and ratings are very much appreciated. It sounds as if the Jubilee party was a great success and we shall pass on your thanks to all involved. Kind regards.


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Review from S M (Grandson of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care, staff, and management.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Thank you very much for taking the time to review Addison Court, we are so pleased to hear your comments. Kind regards.


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Review from M V D (Wife of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Addison Court looks lovely but when it came to care for my husband who has dementia, ie Alzheimer's, it was really bad, there was nothing at all for him to do, no hobbies or activities. He was stuck in a small lounge straight out from his bedroom and expected to sit there all day. He's an active man
and he got very agitated. He escaped twice due to the number for the door keypad being written on a piece of cardboard next to the front door! He was then sectioned. I had no choices.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Reading your review saddened us. Despite all efforts to offer care and support it was evident that Addison Court was not the ideal home for your husband. The home offers excellent residential dementia care, which after placement, became apparent did not meet his more specific needs. It was the decision of the specialist external health services and professionals to move him to a more secure location. We wish him well and hope he is more settled in his new home. Kind regards.


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Review from Tyler H (Grandson of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident seems happy where she is currently living. Her personal hygiene has improved since living here and her diet requirements have improved.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Thank you very much for your 5* review, we do appreciate your ratings and comments. Kind regards.


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Review from C H (Friend of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcome very good and staff friendly. An extra chair for visitors in the resident's room would improve the visitor's experience.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Thank you for your review and suggestion for an extra chair. Regards.


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Review from Andrew J (Son of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been in care at Addison Court all her needs have been met. The staff have made her very welcome. The standard of cleanliness has been excellent and Mum has no complaints with the food. We are really pleased with the standard of everything.

Reply from Alison Foreman, Head of Sales and Marketing at Pennine View

Thank you very much for taking the time and trouble to review Addison Court. So glad to hear that you are pleased with the standard of everything. Kind regards


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Pennine View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Pennine View is calculated as follows: ( (190 Excellents x 5) + (46 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 248 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pennine View is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Binney

Job Title: Home Manager at Pennine View

Welcome to Pennine View, where we are dedicated to creating a warm, supportive and homely environment for our residents.