St Alban's Nursing Home

Lune View, Knott End-on-Sea, Poulton-le-Fylde FY6 0AH
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9.7 24 Reviews
  • St Alban's Nursing Home, Poulton-le-Fylde
St Alban's Nursing Home is situated in Knott End on Sea close to a regular bus route, shops and facilities and can accommodate 34 people.

The accommodation is split over two floors, with bedrooms, lounge and dining areas on both floors. Some of the rooms have extensive coastal views.

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Care Provided by St Alban's Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 34 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Ellwood (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Alban's Nursing Home Reviews (24)

Total of 24, showing 1-20
9.7

St Alban's Nursing Home has a Review Score of 9.7 (9.742) out of 10, based on 14 reviews in the last 2 years. Over all time St Alban's Nursing Home has 24 reviews.

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Review from Allan W (Husband of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my wife.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you for your lovely words and it is a pleasure to have you both a part of the St Alban's family.


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Review from Heather G (Sister of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do visit my sister weekly, not always the same day of the week, so I do get a good overall picture of the standard of care, support and activities offered. Management/staff are always available to any of my concerns.
Rooms, facilities and cleanliness I have found to be good. I never visit at meal
times, as this would take away time I spend with her, but I do look at the menu and the choices offered give a well-balanced diet.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words. She is a much-loved part of the family and always puts a smile on our faces. We are happy that you see this when you come and visit.
Thank you again.


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Review from Margaret E (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are very good and my daughter is looked after very well, everyone is very kind and caring to us as well as my daughter.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you for your kind words, she is a much-loved part of the St Albans family as well as you both are.
Thank you again.


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Review from B D (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at St Alban's since November 2022. She tells me she is very happy at the home.
She likes all the staff and I have seen nothing but positive interactions with Mum and other residents when I visit.
Mum likes the food and loves that she can order special dinners and have guests to eat with
her when she wants.
The activity coordinator keeps residents engaged in meaningful activity and encourages them to develop friendships with other residents.
Most of all, the team really understand Mum and provide care and support that is appropriate and heartfelt. Mum says the people who work there, both day and night, are kind and listen to her.
Mum's complex care and nursing needs are delivered to ensure she is safe and well.
I am so happy Mum got to stay in St Alban's, as she got to stay in the community she has lived in for nearly thirty years. Thank you for the amazing birthday afternoon tea recently, which meant Mum could have a special time with her friends and family.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your support. Your mum is so happy and keeps us on our toes with her amazing wit. The staff really appreciate everyone's support. Thank you.


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Review from Ann C (Niece of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old aunt was admitted to St Alban's after spending two months in two different hospitals. Prior to her admission, she was mobile with a three-wheeled walking frame. When she arrived at St Alban's she could no longer walk. She was depressed and unhappy. After talking to staff and letting them
know how she was prior to admission to the hospital, they gave her all the assistance, encouragement and care she needed. Within weeks, she was walking with her frame, always with an assistant by her side. They gave her some much-needed confidence in herself. After some months, it was realised that it would not be safe for her to live alme anymore. We moved her to another room with a sea view of a place where she played as a child. She is content and well cared for. She like the staff, enjoys the food and often joins in with entertainment. Her hair is done every couple of weeks, and the chiropodist visits regularly.
When it was her 99th birthday, I was invited to have lunch with her. We had a delicious three-course meal with a glass of sherry!
She is now on her way to her 100th birthday and looking forward to it.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words; it's such a pleasure to be able to see her confidence continue to grow with the love and support she receives from the team. Thank you.


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Review from Wendy N (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the caring and friendly staff my dad has settled in well at St Alban's Nursing Home. Everyone is very welcoming, kind and understanding. Great efforts are made to ensure that my dad's needs are catered for and there is a range of activities on offer to keep him entertained. Unfortunately living
away I cannot visit often, but I am happy to know that he is being looked after very well.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words your dad is a very much loved part of the St Alban's family. We are so grateful for all his words of wisdom that he shares with us daily. I’m so glad you feel at ease with him being with us.


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Review from David T (Son of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff who treat all the residents as you'd wish for your relatives to be cared for. The home is clean and comfortable and the staff are very friendly and caring. I would recommend this home without hesitation.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words. It is a pleasure to have him in our care and lovely to know you are still happy with the care he receives. Thank you for your ongoing support.


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Review from J L (Mother of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was admitted to St Alban's in April 2023 with advanced early-onset dementia. From the start, the staff have been absolutely wonderful with him and, at the same time, so very supportive of our family.
I could not fault anything about the home and could not find words enough to tell how much peace
of mind I now have knowing that my son is, not only well-fed and well cared for, but also that he is treated with love.
The staff are all amazing. Thank you so much, everyone.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words. It's a pleasure to have him in our care and lovely to know you have peace of mind.
Thank you for your ongoing support.


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Review from Jilly T (Sister of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the hardest decision ever for our family to accept we needed nursing care for my brother and for him to lose his independence and home that he loved. I cannot thank all the staff (across all roles) at St Alban's enough for what they have done since my brother moved in, not only have they made
my brother feel safe, loved and happy, they have made me feel the same too. Settling in to life at the home was very quick, getting to know all the staff and having fun with them. Whilst supporting my brother they are also supporting me and holding me up through this really difficult time. I am welcome in the home whenever I like to see my brother and it feels like my second home, always welcomed with a smile and lots of happy faces when I bring my dog along too. The home is always spotlessly clean and smells the same everyday. The food is amazing and all home cooked. Cups of tea are always offered whenever I want which often comes with a hug if needed.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much, all the staff work so hard to maintain a happy and safe home for all. As always, we appreciate your support and thank you for being apart of the St Alban's family.


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Review from Katherine S (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most outstanding feature of the care home is the way the staff have worked hard to get to know my mother, taking time to talk to her and appreciate her. This has made all the difference to her every day life. My mother has been in other nursing homes but it is at St Alban's Nursing Home that the
staff fully cater to her needs.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words, this really does mean a lot to the staff as they work so hard. They always engage well with all of our residents to promote quality care in a person-centred way. Thank you again.


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Review from John B (Son of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has ample security measures, the staff are friendly and take time to know the residents and their needs and requirements and the families who come to visit them, the rooms are neat and tidy and cleaned daily. The meals look lovely. Could do with slightly more parking.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you for your kind words, the staff work so hard to keep the home a happy and safe environment for all who come through our doors.
Thank you again for showing support to our amazing staff.


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Review from David H (Cousin of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has lived here for over a year. She was living on her own in Fleetwood for more than thirty years. She is settled and happy, after a period of settling in. She joins in activities, which she is able to do. At ninety-one years old things have changed so much for her and, we are happy to say,
for the better. All the staff are very helpful and we are greeted with a smile, which means a lot.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words, she is a much loved part of the St Alban's family and continues to engage in all of our activities on a daily basis. The team work so hard to care for every resident here at St Albans and it's lovely for the staff to see all their hard work paying off, thank you again.


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Review from Bernard G (Husband of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the staff at St Alban's Nursing Home. My experience can be classified as if visiting family, their friendly, caring nature, permeates throughout all levels of staff.
This, along with high standards of professionalism, gives the reassurance that loved ones are in the best place, with the welcoming
approach to family visits and willingness to keep you informed and involved with the care of loved ones.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you for your kind words; this means a lot to myself and the team. They work so hard, and this is evident in all of their approaches. All the staff adopt a family approach to anyone who comes through our doors.


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Review from Bridgette W (Wife of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home works very hard to facilitate residents' needs. These needs are not only activities of daily living and personal care. They also look at the person's identity and are resourceful and creative to maintain the person's sense of self. This is achieved by their excellent activity co-ordinator
who goes beyond what is expected. This is achieved through recognising the importance of developing a life storybook and actually grading and adapting activities that enable the individual to take part within their abilities.
The care manager is professional and actively involves me in my husband's care, and listens to my suggestions. This is done sensitively as my husband's needs are changing and becoming more complex. I feel my views and suggestions are considered. Thus I still feel part of my husband's care. My only suggestion is to develop the activities further to enhance the resident's lived experience and maintain their quality of life.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you, Bridgette, for your kind words. The staff work endlessly with passion and care to support all of our residents. I am so happy that this is evident for all to see. The team are amazing, and I am very honoured to be a part of such a great team.


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Review from Sheryl C (Granddaughter of Resident) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank St Alban's enough for their care of my grandmother. Both my dad and sisters are very grateful for the dignity you showed her and would wholeheartedly recommend St Alban's to anyone considering a nursing home.

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Review from Kay P (Daughter of Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m delighted how well my mum has settled, it’s always a pleasure to go to the home, all the staff are so welcoming. My mum is happy and so well cared for, when I go she is smiling, chatting to others and she loves the meals. I’m so happy she is here, thank you.

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Review from Marie C (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the carers and nursing staff are very good but as a family, we had a few issues regarding my Mum's care. The latest being that Mum needs a specialist chair which the home will not provide and she has been given notice to leave. We feel that it is the management who are failing in their duty
of care, especially as Mum fell and broke her hip whilst in their home. Mum is 88 years old and would be devastated if she knew she was the centre of all this turmoil.

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Review from H R (Friend of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy in St. Alban's Nursing Home. They try their best to keep her comfortable, even cooking her separate meals when she doesn't want what has been cooked. All the staff do their very best with everyone.

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Review from Antony P (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is very good. Very friendly and Mum likes being here. It is reassuring to myself that she is being looked after well and cared for.

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Review from Jan J (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful and informative. Excellent knowledge of Mum's situation and understanding of her needs for dementia and other physical needs. Reassured me that they are able to deal with Mum's complex problems and I am totally happy with her being at this home. Each visit she is happy, seems to have
a good rapport with staff who attend and respond to her requests whenever she wants. Staff could not be more helpful and supportive. Home is spotlessly clean, food very good and snacks always available.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for St Alban's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for St Alban's Nursing Home is calculated as follows: ( (127 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 163 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Alban's Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for St Alban's Nursing Home

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Meet the Team (1)

Louise

Louise Chard

Job Title: Registered Mental Health Nurse

Joined: 2020

Louise is a Registered Mental Health Nurse with over 6-years of managerial experience. Louise has worked within Zion care company for over 22 years, with a focus and passion for older adult nursing care.


Qualifications (list not exhaustive):
Syringe driver for end-of-life - 2022
Verification of death training - 2020
Immunisation and vaccination practice - 2020
Level 2 cert in mental health first aid - 2020
Bachelor of Science with First-Class Honours Pre-Reg Nursing Mental Health - 2020
Venepuncture - 2015
Advanced level apprenticeship in management - 2014


Frequently Asked Questions about St Alban's Nursing Home

What types of Care is St Alban's Nursing Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Alban's Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Alban's Nursing Home have?

There are 34 Single Rooms.

What are the Facilities & Services at St Alban's Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Alban's Nursing Home to the centre of Poulton-le-Fylde?

5.7 mile(s) as the crow flies, distance by road may be significantly further.