Alistre Lodge Nursing & Care Home has a Review Score of 9.8 (9.780) out of 10, based on 20 reviews in the last 2 years. Over all time Alistre Lodge Nursing & Care Home has 22 reviews.
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Reviewer Connection to Alistre Lodge Nursing & Care Home
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Overall Experience
19
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Date Published
22
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Review from L T (Friend of Resident) published on 7 March 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I find myself extremely fortunate to have found such a wonderful caring home all the staff are so helpful, very pleased with my choice.
Reply from TONI SHAW, Registered Manager at Alistre Lodge Nursing & Care Home
Thank you so much for taking the time to complete a review. I will ensure your comments get passed onto the whole team as it is very rewarding when their hard work is recognised.
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Review from Deborah G (Daughter of Resident) published on 21 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
I paid an unscheduled visit to the home prior to my father's admission. The home was warm and welcoming. Some rooms are small compared to others, but all are fully equipped, clean, and nicely decorated.
The staff are a complete joy. No matter who one asks, they know about my father, his day, the amount
of food he had eaten, and his interactions with the staff and other residents.
There is a plethora of staff, which is a rarity in this field, and this investment in staff is reflected in their love of the home, working conditions and the time they give to each resident. They show an active interest in the life the residents have lived up until admission and use the information to communicate with the individual.
The home manager has built up excellent relationships with external agencies such as GP practices and transport services, ensuring immediate care where required.
I do not live locally, so their excellent caring and communication skills are very reassuring.
Reply from Toni Shaw, Registered Manager at Alistre Lodge Nursing & Care Home
Thank you so much for taking the time to complete a review. Your feedback is important to us. It is a pleasure to care for your dad and I will ensure your comments get passed onto the whole team. Our staff are truly dedicated to providing excellent care and it is lovely when their hard work is recognised.
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Review from C P (Son of Resident) published on 5 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
My Mother stayed with Alistre Lodge for 3 months before she passed. All the staff were incredibly caring, and professional and could not have done any more to have made my Mum's stay any more pleasurable. Also, the help given for funding meetings was exceptional. I would not hesitate to recommend Alistre
Lodge to anybody considering a loved one's placement into care. In fact we have already done this.
Reply from Toni Shaw, Home Manager at Alistre Lodge Nursing & Care Home
Thank you for your lovely review, it means so much to the whole team. Kind regards.
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Review from Nina W (Daughter of Resident) published on 4 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
All members of staff were exceptionally attentive, efficient, caring and sensitive.
Our family are so pleased that Mum was able to spend her final weeks in such a lovely, happy environment.
I highly recommend Alistre Lodge.
Reply from Toni Shaw, Home Manager at Alistre Lodge Nursing & Care Home
Thank you for the lovely review; it means so much to the whole team. Kind regards.
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Review from Nicola M (Daughter of Resident) published on 3 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been a resident at Alistre Lodge for several months now and although initially we found the transition difficult, mum has now settled very well. Throughout this time I found the home particularly approachable and with excellent care staff which have consistently been delivered to a very high
standard.
With my Mum's complex needs, I have found that the staff and nurses monitor care and medication with great precision.
Communication re: health monitoring/indicators between family and home has been managed consistently to a very high standard.
As a family, we have built up an excellent rapport with the care staff and nurses and know my mum is in a loving, caring, and safe place. We are very happy with the standard of care my Mum receives from the wonderful, caring staff.
Meals are home-cooked and of a high standard with flexibility to meet the resident's needs.
Reply from Toni Shaw, Home Manager at Alistre Lodge Nursing & Care Home
Thank you for the lovely review; it means so much to the whole team. Kind regards.
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Review from Martin S (Son of Resident) published on 22 April 2024
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Overall ExperienceOverall Experience5.0 out of 5
I booked my mother in for three weeks of respite care. She had been falling regularly. In the three weeks, she received excellent care and recovered her full mobility. I was very happy with the standard of care that she received and the progress she made over what was a very short space of time.
Reply from Toni Shaw, Home Manager at Alistre Lodge Nursing & Care Home
Thank you for the lovely review; it was a pleasure to look after your mum. I will share your feedback with the whole team. Thank you.
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Review from S R (Grandson of Resident) published on 11 April 2024
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Overall ExperienceOverall Experience5.0 out of 5
My gran was looked after and cared for by a great team of staff. Everyone was pleasant and nothing was ever too much trouble. Your staff are a credit to your business.
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Review from C W (Daughter-in-law of Resident) published on 6 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
Alistre Lodge is a warm, happy place for the residents and visitors. I can't praise the level of care highly enough. Residents are looked after with care and respect. Nothing is too much trouble. Love and laughter are there to see. Any questions the family may have are answered with honesty and respect.
Alistre Lodge staff are lovely, everyone from the managers, care staff, housekeeping, laundry and maintenance are hardworking and friendly. Residents' rooms are lovely.
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Review from F T (Partner of Resident) published on 21 February 2024
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Overall ExperienceOverall Experience5.0 out of 5
My partner was admitted to this home on the 10th of January. Although he was only here for a few short weeks before his passing I cannot praise the care he received highly enough. All staff from the management to the carers and nurses were so kind and caring. Not only were they so good with him, but
during the week before his passing, they all went out of their way to look after both myself and his sister. I would like to mention some of the carers and staff that helped his last few weeks to be calm and peaceful. Nurses and all the staff. I thank you all from the bottom of my heart. I cannot recommend this home highly enough if you have a friend or relative needing any kind of care.
Reply from Jack Bieniek, Registered Manager at Alistre Lodge Nursing & Care Home
We are very grateful for your kind words. I can assure you that all our staff will be informed and praised for it. Thank you.
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Review from Shauny G (Granddaughter of Resident) published on 20 February 2024
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Overall ExperienceOverall Experience5.0 out of 5
Looking for somewhere homely for your loved one with excellent care that treats loved ones with dignity and respect? Look no further than Alistre Lodge. My grandmother has been in the home since June 2022 following a lengthy hospital admission. Since her arrival, she has been looked after like she is
part of their family. All of the staff go above and beyond to ensure every individual's needs are met and are always in good spirits. The senior staff and management have supported our family with both nursing and social care involvement and have been more than helpful when things have needed to be escalated. The nurses advocate very well for patients and have good relationships with all their residents. It is evident that staff are highly trained and skilled in their roles and are engaged in their work Grandma sends compliments to the chefs most days too and loves the home-cooked meals served daily! Thank you all.
Reply from Jack Bieniek, Registered Manager at Alistre Lodge Nursing & Care Home
Thank you very much. We all appreciate your kind words and the fact that you share these with everyone.
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Review from P J (Son of Resident) published on 5 January 2024
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Overall ExperienceOverall Experience4.0 out of 5
I have just attended this year's Christmas Party for the residents, their family and friends. The new manager welcomed everyone on their arrival and ensured everyone had a drink. All residents were attentively looked after by all the care home staff, who ensured they had plenty to eat and drink. There
was lots of lovely food for everyone, compliments to the chief. All the staff were in good spirits and voices, as well as the residents, carol singing and party games. Well done, to everyone involved, a good afternoon was had by all.
Reply from Jack Bieniek, Registered Manager at Alistre Lodge Nursing & Care Home
Thank you very much for all your kind words. I will pass this on to our staff as the party would not have happened without all their hard work. I appreciate your comments as they help us to build our team and concentrate on more person-centred events in this post-Covid era. Thank you.
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Review from Stuart T (Son of Resident) published on 27 December 2023
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Overall ExperienceOverall Experience5.0 out of 5
Management are excellent and find time to explain issues and challenges in a very respectful and professional way.
All staff are friendly, approachable, good-humoured and caring.
Reply from Jack Bieniek, Registered Manager at Alistre Lodge Nursing & Care Home
Thank you very much for your kind review. We strive to deliver the best and person-centered care for our residents. Currently, we are going through a lot of internal changes connected to the delivery of quality care and services we provide. We appreciate all reviews and kind words. Thank you.
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Review from J S (Nephew of Resident) published on 2 November 2023
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Overall ExperienceOverall Experience4.0 out of 5
My uncle is well looked after. The staff are considerate and kind. It’s admirable. He is more dignified and comfortable as a result. His family will worry less. I am very grateful.
Thank you for looking after him.
Reply from Jack Bieniek, Registered Manager at Alistre Lodge Nursing & Care Home
Thank you very much for your review and kind words. I will pass this on to our teams. If there is anything else I can help with, please contact me directly.
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Review from John P (Brother of Resident) published on 30 August 2023
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Overall ExperienceOverall Experience5.0 out of 5
On 3rd August 2023, Alistre Lodge had a BBQ for residents and family members. What a lovely day, and the weather was great - lots of happy people. The singer was five star. My wife and I would pay to see a great entertainer. A big thanks to the staff - a set of friendly people. My brother is in great
hands with the staff
Reply from Carole Harrison, Manager at Alistre Lodge Nursing & Care Home
Thank you for the lovely review; it means so much to the team. Kind regards.
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Review from M J (Friend of Resident) published on 29 August 2023
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Overall ExperienceOverall Experience4.0 out of 5
Excellent engagement between staff and residents. Entertainment appropriate and enjoyable. The staff members clearly have a personal connection and genuine love for residents.
Reply from Carole Harrison, Buckley at Alistre Lodge Nursing & Care Home
Thank you for your review I will share this with the team.
Kind regards.
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Review from Steven H (Son of Resident) published on 21 August 2023
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Overall ExperienceOverall Experience5.0 out of 5
Since my mum has been there, she has received excellent care, and all the staff do what they can to help her every day. They are friendly and caring, and I don't have to worry about her being in the right place. It's always a worry when you find it impossible to be able to care properly for a loved
one, but Mum has always been happy there.
Reply from Carole Harrison, Buckley at Alistre Lodge Nursing & Care Home
Thank you for the lovely review; it was a pleasure to look after your mum.
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Review from Michael W (Nephew of Resident) published on 31 July 2023
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Overall ExperienceOverall Experience5.0 out of 5
My uncle was discharged from hospital to Alistre Lodge Nursing and Care Home as he was terminally ill and needed to be close to his family in the area. The staff were brilliant, caring and compassionate. They helped us choose a comfortable room for him. The communal room is light, clean and airy. The
front garden and rear yard were lovely to sit outside with him. We could visit virtually whenever we wanted and nothing was too much trouble for the very friendly staff. My uncle was very complimentary about the food. Unfortunately, he only lasted two months and we were present at the end. My family all agreed that Alistre Lodge provided a really pleasant environment for him to spend his last days and are grateful to everyone that we came across at the home.
Reply from Carole Harrison, Buckley at Alistre Lodge Nursing & Care Home
Thank you for your lovely review, the review means so much to the dedicated staff team.
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Review from Christine S (Daughter of Resident) published on 28 July 2023
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Overall ExperienceOverall Experience5.0 out of 5
My elderly mother was admitted to Alistre Lodge in November 2022 from the hospital, having broken her hip. The staff were kind to her as she was confused about her surroundings and looked after her with kindness, respect and dignity. Mum required help in every respect, ie feeding, drinking and personal
care etc and this was always carried out by cheerful and caring staff. It was obvious from the outset that Mum was deemed as end of life and sadly this proved to be the case in June 2023, Apart from the care given to Mum, my husband and I were well treated and cared for by staff during our visits and after Mum's passing we will always be extremely grateful to Alistre Lodge staff (past and present) for making her last days comfortable. I would highly recommend this home.
Reply from Carole Buckley, Manager at Alistre Lodge Nursing & Care Home
Thank you so much for the lovely review it means so much to our dedicated team.
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Review from C W (Daughter-in-law of Resident) published on 19 July 2023
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Overall ExperienceOverall Experience5.0 out of 5
Both in-laws came to the home, the nursing care is excellent which my mother-in-law needed, (sadly now passed). My father-in-law is very well looked after by the wonderful staff. The home is very comfortable and friendly. Anything you want to discuss with management is always answered, nothing is too
much trouble. Alistre Lodge is homely and war, the staff are so friendly, caring and always professional. I can't praise everyone enough. Cleanliness is very high, the home is very well presented and maintained.
Reply from Carole Buckley, Manager at Alistre Lodge Nursing & Care Home
Thank you for the lovely review it means so much to our dedicated team.
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Review from J W (Son of Resident) published on 19 July 2023
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Overall ExperienceOverall Experience5.0 out of 5
The care my father has received since he came to Alistre Lodge has been absolutely superb. Cannot speak highly enough of the staff. First class.
Reply from Carole Buckley, Manager at Alistre Lodge Nursing & Care Home
Thank you so much for the lovely review, it means so much to our dedicated team.
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Current Review Score: 9.8 (9.780)
Overview of Review Score
The Review Score of 9.8 (9.780) out of 10 for Alistre Lodge Nursing & Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.780 for Alistre Lodge Nursing & Care Home is calculated as follows:
(
(177 Excellents x 5)
+
(50 Goods x 4)
)
÷ 227 Ratings = 4.78
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alistre Lodge Nursing & Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 19 Apr 2024
Overall Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about Alistre Lodge Nursing & Care Home
What types of Care is Alistre Lodge Nursing & Care Home registered for?
Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Alistre Lodge Nursing & Care Home provide?
Palliative Care, Convalescent Care & Own GP if required are other types of care provided.
How many Rooms does Alistre Lodge Nursing & Care Home have?
There are 31 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Alistre Lodge Nursing & Care Home?
Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Alistre Lodge Nursing & Care Home to the centre of Lytham St Annes?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
