Alston View Nursing & Residential Home

Fell Brow, Longridge, Preston PR3 3NT
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9.2 22 Reviews
  • Alston View Nursing & Residential Home, Preston
Alston View nursing and residential home in Longridge, Preston is a privately owned care home catering for 50 residents. The home offers care with nursing for the elderly and those with a physical disability.

Alston View has 48 single rooms and one shared room. All rooms have en-suite facilities.

Alston View offers day care, respite care and convalescent care. Residents can make their room feel homely by having their own furniture if desired. Pets can be permitted by arrangement.

The home is close to local amenities and near to public transport and is set in its own landscaped gardens for residents to enjoy.

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Care Provided by Alston View Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jack Bieniek (Home Manager)
  • Admission Criteria
    • Private, NHS
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Alston View Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,200
    • Self-Funded Nursing Care £1,300 – £1,300
    • Self-Funded Nursing Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
    • RESPITE Self-Funded Nursing Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,350

  • Included in fees are nursing/residential care, laundry services, healthy balanced nutrition,.
    Hairdresser and podiatry appointments available and cost to be met by residents
    Top up required
  • (these prices are only a guideline, please contact Alston View Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting, the home would prefer to protect the residents meal times so please avoid 8-9, 1230-130, 430-515


  • Parking

  • Small car park available at the front of the property


Alston View Nursing & Residential Home Reviews (22)

Total of 22, showing 1-20
9.2

Alston View Nursing & Residential Home has a Review Score of 9.2 (9.152) out of 10, based on 12 reviews in the last 2 years. Over all time Alston View Nursing & Residential Home has 22 reviews.

Overall Experience

  • 14
  • 3
  • 2
  • 0
  • 3

Date Published

22
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10

Review from P M (Son of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very approachable and very kind. I'm very happy with everything in the home. The staff are always very busy when we visit.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your review, it's great to hear the team at Alston has done some good work. We value the feedback received and this will be shared with the team. Thanks again.


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Review from Linda M (Friend of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has been in Alston View Nursing & Residential Home for just over 5 weeks. We have found the management staff to be approachable and proactive in her care. They have actioned assessments and support from a range of external professionals. At this time, our friend's needs are being met by a
team of caring and understanding staff.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your review, it's great to hear the team at Alston has done some good work. We value the feedback received and this will be shared with the team. Thanks again.


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Review from Joyce R (Friend of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only give a very limited assessment of staff and facilities at Alston View following a few short visits to a neighbour recently. The manager and members of his team who I have spoken to have all been very caring and professional. My neighbour is happy in their care. The manager came over as a
very knowledgeable and professional person and with the staff under his leadership I am sure Alston View will provide an excellent service.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your review, its great to hear the team at Alston has done some good work. We value the feedback received and this will be shared with the team. Thanks again.


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Review from Jillian C (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not let any relative of yours stay here even temporarily.
My dad went in for respite care while his wife underwent an operation. During this time he went rapidly downhill.
His room smelt of urine. Staff were not brushing his teeth. He had a urine infection which was left until he needed hospitalisation.
Following
this I spoke to the manager voicing my concerns which I was told would be addressed. I was informed a district nurse had dressed some 'dead skin' on his foot. A week later I was told my dad had had a fall whilst they put him to bed the night before. The following morning they rang an ambulance as it was a suspected broken foot.
Once there we were told that he would have to have his leg amputated above the knee due to it being completely dead!
Due to my dad's age and his now fragility, this was not undertaken and we have been told he has a few days before he dies.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. We are sorry to hear about your experience. As there were multiple internal and external health professionals involved within the direct care provided. We are more than happy to discuss the concerns with you and outline the involvements of local authorities and agencies involved in the complexity of this case, and the manager at Alston View will reach out privately to do so. Unfortunately, there are times when a person's rapid needs change and they can no longer be safely cared for in a particular setting, despite all efforts. Please rest assured that your comments have been passed on to Senior Management. Again, I can only apologise for your experience and strive to move forward. Once again, we are very sorry that you feel the experience did not meet your expectations.


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Review from Nici B (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't choose this home for my mum. Due to her needs we needed to find her somewhere quickly. The reviews online were just OK. I have been pleasantly surprised. The home is lovely, Mum is always clean and she always has someone around her to help calm her when she is upset. The staff are lovely, helpful
and knowledgeable. They are kind and patient with my mum. My mum has settled really well and is happy there. There is entertainment for the residents, a large communal lounge with two tellies and plenty going on. Food is also good quality and plenty to go around if more requested. I am so happy with the home. It takes a load off my mind knowing she is happy and being looked after.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Hi Nici, Thank you so much for your review, its great to hear the Team at Alston have done some good work. We value the feedback received and this will be shared with the team. Thanks again.


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Review from S H (Son of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for over two years, each time we visited we were always made welcome and answered any questions we may have. Mum was always in clean clothes and her room was always clean and tidy. The staff treated her with respect and dignity. When mum was having a bad day staff would take time
to reassure her and if needed staff could sit with her giving her comfort.

Reply from Jack Bieniek, Home Manager at Alston View Nursing & Residential Home

Thank you very much for a kind review. We will make sure that this positive feedback is passed on to our staff.


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Review from Nic B (Friend of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely and positive home, the staff are amazing and really cared for my friend.
The atmosphere here is fun, and loving and you just have a great time.
I cannot thank you all enough for the changes you have made to my friend's life.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you for your valued feedback. I will share this with the team.


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Review from Rachel K (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely grateful for the outstanding care and support you gave to Dad whilst in your care. You went above and beyond to accommodate him, showing empathy towards his advanced Alzheimer's. After a long hospital stay you delivered excellent personal care allowing him to regain dignity
and the high level of heigene and appearance he always took pride in. Dad even commented on 'winning the lottery', he was so pleased with his lovely new environment.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you so much for your valued review. I will pass on your comments to the team.


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Review from Michelle G (Daughter of Resident) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the small amount of time our dad has been at Alsron View, he is very happy and settled. The staff are wonderful and always very welcoming. Dad is clean and comfortable in his new surroundings. The activities are also brilliant. What a nice little place.

Reply from Chris Harpham, Quality and Compliance Manager at Alston View Nursing & Residential Home

Thank you for your valued feedback. I will share this with the team.


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Review from J D (Partner of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My partner loves it at Alston View; even though he has dementia, he always says that. I have found the staff and cleaners very friendly and helpful, and the caring is very good. I visit twice a week and have always found it peaceful. If I have a question, they will always answer me or have a problem
with my partner; they always help.

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Review from G D (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very well looked after, I knew she was safe.

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Review from P B (Son of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alston View Nursing Home has been fantastic with my mother over the past few months. She is extremely happy when we visit which is two or three times a week. It is local and the nursing support she gets is great, the staff are caring and helpful. Mum is treated with dignity and respect. The facilities
are suitable and extremely clean, we can't fault the home for everything they do for Mum. The room is spacious and the community area is welcoming and relaxed. Thank you.

Reply from Helen Ryan, Home Manager at Alston View Nursing & Residential Home

Thank you so much for your review, I am so glad you are happy with the care your mum is receiving, my team and I are very grateful for your review and recognition of the service we provide


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Review from Jill S (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say that all the staff take good care of my father. And that they always welcome me and my sister with a warm welcome. He is looked after and from the cleaning staff and the Office Manager who I cannot fault, are so pleasant. I have known the staff for 2/3 years and I cannot fault
them. The new manager is very pleasant. Thank you.

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Review from Sandra M (Relative of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Disappointing culture where legitimate concerns over poor care were responded to with visiting restrictions (7.30 am to 3.30 pm only).
Alston View and Gray Care Group (owners of Alston View) reacted to our genuine care complaints by arbitrarily restricting visiting times denying relative with dementia
crucial after-work visits since 28th October. Cruel and thoughtless and nothing to do with covid.
Attempted to visit one early evening and was turned away, the nurse in charge quoting the manager.
Despite requests to remove restrictions, they remain in place and our emails to management and owners have been ignored. Termination of contract since given (thank goodness in our view).
Totally appalling experience.

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Review from Pete M (Relative of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum has deteriorated massively in the four weeks she has been at Alston View and has already had a fall there, making her terrified of falling. She could stand and walk when she went in but now cannot currently do either. From day 1 we frequently found her alone in her room during the day distressed.
She has been offered drink against her SALT diet guidelines putting her at risk of aspiration pneumonia/choking (now with safeguarding). The manager was helpful before admission but day one after admission has been defensive, even hostile and difficult. Do not put your relative into care at Alston View, some lovely carers but little concern from management for my relative, only their convenience. From walking & sharing company with others she is now depressed & now practically bed bound. Desperate to get a move.

Reply from Lazarus Staziyo, Group Clinical Operations Lead (Gray Care Group) at Alston View Nursing & Residential Home

Thank you for your review which expressed concerns about your mum’s fast deterioration since being admitted to Alston View Nursing Home. While it may be improper to detail our conversation on this platform, I am glad that we agreed on the issues around your mum’s care needs and how staff will try and support her. May I reassure you that Alston View Care Home management and staff are committed to ensuring that all residents are supported with their needs as much as possible. We look forward to the MDT meeting where discussions about your mum’s future care needs will be discussed. Meanwhile please feel free to contact management or myself should you have any other concerns. Once again thank you for reaching out with your review.


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Review from Bruce O (Son of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a nursing care resident since December 2018 and although there have been a few ups and downs along the way, we have always had confidence in Alston View. It would also be fair to say that there has been a dramatic improvement over past few months and I put this down to the open and
transparent management style of the manager. Whenever I have concerns, she always finds time to speak to me and puts my mind at rest. I firmly believe the overarching principle of the management team is to ensure all residents are treated with the utmost respect, empathy and understanding and I am pleased to report that this sentiment is shared across the board and that all the staff consistently uphold these high standards. Most importantly, I would unreservedly recommend Alston View as a first-class nursing and residential home.

Reply from Kylie Radcliffe, Manager at Alston View Nursing & Residential Home

Thank you for your kind words, Bruce. The feedback is greatly appreciated. All of the staff at Alston View work extremely hard to keep the residents happy safe and to meet all of their needs.


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Review from M C (Wife of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Husband is in Alston View. The staff are an amazing team. They look after the care and dignity of the residents with kindness and compassion. I cannot thank the team enough for the amazing work they do. I would highly recommend this place.

Reply from Kylie Radcliffe, Manager at Alston View Nursing & Residential Home

Hi Margaret, thank you for your lovely review. Our Home is under new ownership and management team. We are dedicated to ensuring our residents receive the best care possible. The team really appreciates your review.


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Review from Pat (Sister of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home with amazing staff and Manager. The care my sister gets is outstanding and nothing is too much trouble for any of the staff and Christmas activities have been great!

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Review from James M (Brother of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say that this care is wonderful. They look after my brother so well and he is happy living there.
I cannot thank all the staff enough.

Reply from Gaynor Abrams, Business Development Manager at Alston View Nursing & Residential Home

Thank you for your feedback - it's greatly appreciated.


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Review from T W (Daughter of Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Think the Nursing Home could 'up' their standards a little. My mother's room could benefit from cupboards being wiped along with bumper on side of the bed. Door handles need sorting been like that for 2 years! I feel sad to think that because she is bed-bound and not able to express herself then all
these things do not matter. But they do. One carer last week fed my mother with a spoon and failed to wipe her face. I had to ask the carer to wipe it clean, which she did but with total disinterest. It's the basic kindness and care towards my mother is what I wish for but do not see much of this. There is much more I could say but things happen each time we visit and I come away upset.

Reply from Gaynor Abrams, Business Development Manager at Alston View Nursing & Residential Home

Thank you for your review. I believe that the home Manager has arranged to meet with you next week to discuss these matters, which I am confident will be resolved.


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Current Review Score: 9.2 (9.152)

Overview of Review Score

The Review Score of 9.2 (9.152) out of 10 for Alston View Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.152 for Alston View Nursing & Residential Home is calculated as follows: ( (68 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 138 Ratings = 4.152

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alston View Nursing & Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Chris

Chris Harpham

Job Title: Quality & Compliance Manager

Joined: 2022

I have worked in care for 16 years in various roles.


Frequently Asked Questions about Alston View Nursing & Residential Home

What types of Care is Alston View Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alston View Nursing & Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alston View Nursing & Residential Home have?

There are 48 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Alston View Nursing & Residential Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alston View Nursing & Residential Home to the centre of Preston?

6.0 mile(s) as the crow flies, distance by road may be significantly further.