Stocks Hall Andrew Smith House

Marsden Hall Road North, Nelson BB9 8JN
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7.7 20 Reviews
  • Stocks Hall Andrew Smith House, Nelson
Andrew Smith House has been purpose-built to offer a homely living environment that is also ideal for the practice of professional care.

While being ideal for older people, the home also specialises in dementia care, welcomes adults with a physical disability and also carries out intermediate care.

An active lifestyle is supported alongside personalised care, with coordinators in place to make sure residents are entertained, can pursue personal interests or relax as they wish, with a snoozelum making for a pleasant addition.

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Care Provided by Stocks Hall Andrew Smith House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Diane Kavanagh (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • welcome any time, no appointment necessary


  • Parking

  • Some spaces within the Home's grounds on car park, parking on road also available


Stocks Hall Andrew Smith House Reviews (20)

7.7

Stocks Hall Andrew Smith House has a Review Score of 7.7 (7.700) out of 10, based on 4 reviews in the last 2 years. Over all time Stocks Hall Andrew Smith House has 20 reviews.

Overall Experience

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Review from Heather T (Friend of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. The staff are really friendly and always do amazing activities with them. Always keep updating the rooms and keep everything looking fresh and clean. They go above and beyond to resolve a problem. The manager has made so many improvements and is always available when you need
her! A family friend lives here and they look after him so well. Thank you so much.

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Review from Margaret I (Wife of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in three other nursing homes, plus two hospitals, since the COVID started and he was diagnosed with Alzheimer's. I have had no choice at all. The last home was terrible. This nursing home is really, really good. I have no problems at all with this nursing home. The staff are lovely
and I feel my husband is happy.

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Review from Sheryl S (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of staff has been amazing with my dad, and I'm so impressed and grateful to him. After a few wobbles due to his Dementia and Aphasia, my dad has formed a secure attachment with him, and it has been so lovely to see.
He is caring and compassionate, knows how to speak to him, manage him
effectively, knows when to give him space and has also taken him out countless times on walks.
The bond between them is fabulous.
My dad's well-being has improved as a result of this. I have seen the change in him, as have my mum and brother.
Another member of staff has also been amazing from the beginning, going above and beyond.
The communication from them is excellent.
The Wycoller ward has some fabulous members of staff who are a credit to this care home.
It is such a relief to know that he is in the hands of such competent, kind staff.
I would definitely recommend this care provider to others as a result.

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Review from Carrie Ann R (Daughter of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am very disappointed with this care home in Nelson. Two weeks ago we finally were able to see my Mum after such a long time. She was so happy to see her two daughters. She was diagnosed with Dementia however, she recognised her daughters and was very happy to see us. We were calling her every day
on the phone we left for her. All of a sudden I rang the Manager to request my Mum's care Plan only to be told no and had the phone put down on me. Ever since, my sister, my mum's best friend, her grandson and myself have been calling to try and speak with my Mum daily and they keep saying no, you have to talk with a Manager. Every time we ask for the Manager she is always out. I have never come across something like this. How can you keep a family apart like this? I have no words to describe how we are feeling. My Mum must be wondering where we are and why we have not contacted her. I am also wondering what the care staff are saying to my mum when she asks about us.

Reply from Lucy Howard, PR Team Assistant at Stocks Hall Andrew Smith House

Dear Readers, please know that this review is not an accurate representation of the care given at Stocks Hall Andrew Smith House. This case is being reviewed with the assistance of the local Police, Social Services, Safeguarding team and solicitors. Please see our other reviews for true and honest opinions of our services. Thank you.


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Review from Andy M (Son of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place with lovely staff.

Reply from June Sears-Jones, PR Manager at Stocks Hall Andrew Smith House

Thank you for taking the time to review, and for your kind words.
Your comments matter to us, and we are so pleased you are happy with the services Andrew Smith House, Stocks Hall provide.


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Review from Larraine M (Wife of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was well looked after in this care home all the staff were brilliant and he took to them all.
The food was really good and the room was clean and tidy
More importantly my husband was kept clean and tidy to the best of their ability
Because he had alzheimers he did not always allow them
to help him to be washed and dressed.

Reply from June Sears-Jones, PR Manager at Stocks Hall Andrew Smith House

Thank you for your review.
We are so pleased to hear your husband was well looked after and staff were in your words 'brilliant' towards him.
It is a difficult path for person's living with Alzheimer's, and their families. We are delighted to read your husband was cared for sensitively and compassionately.


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Review from Karen E (Granddaughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad spent just a short time in Andrew Smith House - what turned it to be the last couple of weeks of his life. The staff, without exception, treated him with care, compassion and respect. During his final days, they also showed us as a family much kindness. I am very grateful to all who kept
Grandad comfortable in his final weeks and days.

Reply from June Sears-Jones, PR Manager at Stocks Hall Andrew Smith House

Thank you for your kind words. We are so deeply sorry to hear of your grandad's passing. We hope the fact that he was treated with care, compassion and respect during this time in his life, will bring you much comfort in the days ahead. Remembering you all at this difficult time.


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Review from J M (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very helpful, caring, friendly, lovely and have treated me very good. Everyone has been brilliant. I had the best care ever, and this is the best place ever. I will miss everyone.

Reply from June Sears-Jones, PR Manager at Stocks Hall Andrew Smith House

We are delighted to hear you have been so pleased with your care whilst at Andrew Smith House.
We hope your experience of Quality of Care received, will continue to enhance your health and well being, and if you ever need care support again, you will come back. We send our very best wishes to you and thank you for your review.


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Review from Brenda A (Daughter-in-law of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law went in for respite, and I was very happy with the care he was given. He commented he was happy with his care and he would definitely go back when I need respite in the future, and I felt happy with him going to Andrew Smith House.

Reply from June Sears-Jones, PR Manager at Stocks Hall Andrew Smith House

Thank you for taking the time to make a review about Stocks Hall, Andrew Smith House.
We are so pleased your father in law was happy whilst having respite care, and he voiced his happiness over his care to you.
We are equally pleased you were happy too.
Andrew Smith House, Stocks Hall look forward to your father in law returning and being of good service to him and yourselves in the future.
Kind regards.


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Review from J F (Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff - Thank you for all the help you have given to me. Nothing has been too much trouble. All the staff have been helpful and I would just like to thank the staff. It's not been easy for them with Covid, but I would recommend Stocks Hall Andrew Smith House to anyone. Keep up the good work.

Reply from June Sears-Jones, Public Relations Manager at Stocks Hall Andrew Smith House

You are most welcome, we are so glad you have been very pleased with the care offered at Stocks Hall Andrew Smith House, Nelson.
It is wonderful to know all the staff have been most helpful to you and they have supported you in many ways.
Thank you for your review, kind words of appreciation and thanks, and that you recommend Stocks Hall Andrew Smith House to all.
We assure you we will keep up the good work.
Many thanks.


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Review from Andrea N (Daughter of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say big thank you, to the manager of Andrew Smith House for being my guardian angel. It was so difficult to manage a nursing placement paid by the local authority for my mother. He explained one by one, every step and gave me time to make sure I am well informed and included with all
decisions. The manager of this care home personally attended the meetings with me to talk through with social services. The picture of care homes in the modern news and in social media is never good when we are talking about the care sector. I'm pleased that it’s not always the case. My mother is at Andrew Smith House for nearly two weeks. In five years, I have never had a better night with peace of mind that she is safe and well looked after.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Andrew Smith House

Dear Andrea, The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about the management and support you and your family have received at Andrew Smith House. We continually strive for High Standards in Care we are committed to making life and work meaningful and enjoyable for all. Every Person is Valued. Thank you for the feedback.


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Review from Michael R (Father of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our daughter was a resident in shared living. She has a very bad experience whilst in that form of care. She is now in Stocks Hall Andrew Smith House. She is much happier, gets on well with all the staff. The staff get on well with her. Whilst we believe the staff do their best we think there could
be more done to give them more activities and expand their capabilities. Our daughter uses Makaton. We think management could bring in a Makaton expert to help the staff communicate, not only with our daughter but with the other residents.

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Review from Pauline R (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a very different person when she entered Andrew Smith six years ago, to the person she was when she passed away January 2019. She was confused, vocal, distressed and sometimes could be violent but the staff helped her, looked after her, and cared for her like she was their own mother,
in a way I couldn't. Then when her dementia moved on she became bedbound, couldn't speak and eventually couldn't eat or drink, in that time, a different set of staff cared for her but they were just as brilliant, so caring and understanding of her needs. I can't fault them or thank them enough.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Andrew Smith House

The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further help or assistance in any way, we will gladly accommodate. Every Person is Valued. Thank you for the feedback.


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Review from Sarah A (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here two years and we are very happy with the care he has received. Staff seem to be interested in trying to improve the environment and level of stimulus. Given the high level of needs of the residents, the staff are amazing and keep a positive outlook. We certainly wouldn't want to move
Dad anywhere else.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Andrew Smith House

The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further help or assistance in any way, we will gladly accommodate. Every Person is Valued. Thank you for the feedback.


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Review from Janet M (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care is hit and miss.
Promises made with reference to the level of care but instructions not passed on to the staff and serious errors made. Could be a good care home but it isn't at the moment.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Andrew Smith House

Thank you for setting time aside to review Stocks Hall Andrew Smith House Home. We appreciate all the feedback that is provided. Please be assured your comments will be taken on board and directed to the relevant departments for the discussion of management. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for each individual. Every person is valued. Thank you for the feedback.


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Review from D S (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and are meeting Dad's needs. The staff are very quick to notice any deterioration in his health and contact medical staff. My dad is happy and has good relationships with staff.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Andrew Smith House

The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further help or assistance in any way, we will gladly accommodate.
Every Person is Valued. Thank you for the feedback.


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Review from J P (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's care needs are very complicated and two previous care homes have failed to meet his needs resulting in his deterioration after only a few weeks and prolonged hospital admissions to re-stabilise his condition. At Andrew Smith House they immediately understood Dad's medical requirements and needs
and his health and wellbeing showed immediate improvement. For the first time since his stroke 12 months previously he was given a shower and sat out in a chair with the company of other residents, very important for both Dad and us as his family.
Finally, we are able to relax knowing that Dad is in safe hands.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Andrew Smith House

The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further help or assistance in any way, we will gladly accommodate.
Every Person is Valued. Thank you for the feedback.


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Review from Joan P (Mother of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has only been here approximately 3 months but so far it all seems positive with caring staff sometimes in stressful situations. I am allowed to go in whenever I want to visit and stay as long as I want.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Andrew Smith House

The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further help or assistance in any way, we will gladly accommodate.
Every Person is Valued. Thank you for the feedback.


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Review from Lindsey H (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my mother and uncle are in Andrew Smith House. They are both well cared for, all their needs are met. I find the outings my uncle goes on are great to keep him entertained.
On a personal note, I would like to express how grateful I am for all the support the staff and management have given me.
This has been from advice to passing me tissues when I was having a little cry. Fabulous place!

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Andrew Smith House

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Andrew Smith House Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


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Review from H O (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Morning coffee and afternoon tea in addition to meals would be nice.
Overall, very happy with care and service.
Staff in uniform colour coded as to duties would be helpful. Understand idea of it being a home but tight leggings and very casual clothes can look a little sloppy.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Andrew Smith House

Thank you for setting time aside to review Stocks Hall Andrew Smith House Home. We appreciate all feedback that is provided. Please be assured your comments will be taken on board and directed to the relevant departments for the discussion of management. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for each Individual. Every Person is Valued. Thank you for the feedback.


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Current Review Score: 7.7 (7.700)

Overview of Review Score

The Review Score of 7.7 (7.700) out of 10 for Stocks Hall Andrew Smith House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.200 for Stocks Hall Andrew Smith House is calculated as follows: ( (32 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 45 Ratings = 4.2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.5 Points relating to the number of positive Reviews for Stocks Hall Andrew Smith House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 3 Positive Reviews ÷ 12 = 0.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Diane

Diane Kavanagh

Job Title: Home Manager

Joined: 2018

Having only joined the Stocks Hall family in 2018, Diane has made monumental changes to her Home, Andrew Smith House, and is a much loved and valued part of the team. She started her working career as a chef, and she passed the baton to her husband Lee who is head chef of the home, After starting her family, Diane yearned for change.


Starting her career in Health and Social Care as a community carer, Diane went back to school and earned her qualifications in Mental Health, inspiring her to then qualify as a Mental Health Nurse in 2007… ‘It’s never too late’, is an important mantra for Diane. She has worked in many interesting positions as a Mental Health Nurse (RMN), including in forensic settings and medium secure hospitals. Diane has a wealth of knowledge and experience which makes her a great asset to our team.


Joined Stocks Hall Andrew Smith House as a unit manager, moved on up to deputy manager and in 2022 was promoted to Home Manager where we think she was always meant to be. Diane is passionate, and caring and will always advocate for her residents and their families when in need.


Frequently Asked Questions about Stocks Hall Andrew Smith House

What types of Care is Stocks Hall Andrew Smith House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stocks Hall Andrew Smith House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Stocks Hall Andrew Smith House have?

There are 60 Single Rooms.

What are the Facilities & Services at Stocks Hall Andrew Smith House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stocks Hall Andrew Smith House to the centre of Nelson?

0.8 mile(s) as the crow flies, distance by road may be significantly further.