Review from Susan B (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience

Thank you to all the wonderful staff who looked after my dad while he was at Sandy Banks Care Home.
From the first day, he was made to feel so very welcome and safe, and during his stay was always treated with kindness, patience, dignity and respect.
The empathy and understanding shown to my dad

and the kind, professional support given to me were valued and appreciated so much.
Best wishes to all the staff and residents.

Reply from Joanne Willis, People Partner at Sandy Banks Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the Sandy Banks team.

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Review from Philip D (Husband of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience

My wife has been in Sandy Banks Care Home for a number of years, and I have found the home very good for my wife's needs. All the staff are very good, caring and friendly. Keep up the good work.

Reply from Joanne Willis, People Partner at Sandy Banks Care Home

Many thanks for your lovely feedback. I will ensure this is passed onto the team at Sandy Banks.

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Review from M W (Daughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience

Our mum has been a resident at Sandy Banks for seven months. We are really pleased with the level of care that she receives. The carers and nurses are, in my opinion, of a high standard. Management has encouraged a two-way dialogue with us to ensure that our mum's needs are met and that we all agree

with her overall care plan.

Reply from Joanne Willis, People Partner at Sandy Banks Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Sandy Banks.

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Review from J I (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience

Mum has always been treated with the utmost kindness and respect by all the staff at Sandy Banks since she went to live there in April 2021. They understand her needs and her emotions and always do their best to keep her contented and comfortable.

Reply from Joanne Willis, People Partner at Sandy Banks Care Home

Many thanks for your lovely feedback and comments. I will ensure they are passed onto the team at Sandy Banks.

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Review from Chris H (Daughter of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience

On behalf of the family, I would just like to say a very big heartfelt thank you to all the staff that looked after Mum whilst she was in your care. Also, to the staff that took time out from their busy day to stand outside and say a final goodbye to Mum on the day of her funeral and the staff that

attended the funeral service; it is something that will stay with her family for always, so once again, a very big heartfelt thank you one and all.

Reply from Joanne Willis, People Partner at Sandy Banks Care Home

Many thanks for your lovely review and comments about Sandy Banks Care Home and the staff. I will ensure this is passed on to the team.

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Review from A E (Daughter-in-law of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience

My father-in-law was looked after extremely well by this wonderful care home. They always treated him with dignity and respect, but also such affection, empathy and understanding. This care also extended to us as his family and especially to his wife. Thank you.

Reply from Joanne Willis, People Partner at Sandy Banks Care Home

Many thanks for your lovely comments. I will ensure they are passed on to the team.

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Review from Chris E (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

I would like to thank all the staff for the loving care they consistently give to my mum. She moved into Sandy Banks Care Home 15-months ago; she had a lovely, friendly welcome and settled in immediately despite us not being able to visit initially due to lockdown. It is her birthday today, and when

we visited this afternoon, we observed all members of staff making her day extra special. Many telling us about her morning. I would like to say a special thank you to the cook who made her the most beautiful birthday cake - so much care had been put into making it. Staff came and sang Happy Birthday and genuinely wanted to give my mum a lovely birthday. Thank you so much.

Reply from Joanne Willis, People Partner at Sandy Banks Care Home

Many thanks for your lovely review. We are glad to hear your Mum has settled in well at Sandy Banks and that she had a lovely Birthday. I will ensure this is shared with the team.

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Review from Barry C (Son of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience

Sincere thanks to all the staff for the gentle, caring way in which my mother was looked after. Your kindness and professionalism have been greatly appreciated by all her family.
Kind regards to each and every one of you.

Reply from Joanne Willis, People Partner at Sandy Banks Care Home

Many thanks for your lovely feedback. I will ensure these are passed onto the team.

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Review from J B (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience

My dad has only been with Sandy Banks for a week, and already, I am overwhelmed with the team. They are so caring, kind and professional. Information regarding Dad's needs are passed on to the whole team. I'm simply blown away by this team, and I know that my dad is going to be looked after in all areas

here.

Reply from Joanne Willis, HR Officer at Sandy Banks Care Home

Many thanks for your lovely feedback. I am glad to hear your Dad is settling into Sandy Banks. Your kind words will be shared with the team.

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Review from Helen F (Daughter of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience

Mum was moved to Sandy Banks in March 2021, and from day one, we saw how the home operated in a caring and loving way. Mum was greeted as we were getting her out of the car and welcomed to her new home by the manager, the activities coordinator and by other staff. Whenever we visit her, initially on

Zoom and then in the Visitor's Pod, we can see that Mum is so relaxed, happy and content. We can see, first-hand, how all of the staff genuinely care for the residents and work together, led by their amazing manager. All of the staff go out of their way to ensure that we get to see our mum as often as is possible, given that Covid is still around. Three particular members of staff are the main ones that have been involved in coordinating our visits, and I can't thank them enough. All of the staff are so understanding; I can't remember all of their names, but there are two others that I have dealt with, and they are always so helpful and reassuring. Thank you, all of you.

Reply from Joanne Willis, HR Officer at Sandy Banks Care Home

Many thanks for your lovely comments. Happy to hear that your Mum has settled in very well. I will ensure your feedback is passed on to the team.

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Review from Jean C (Daughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience

Sandy Banks has become a safe haven for Mum 95. Arriving Oct 2020, she was bed-ridden and not wanting to eat or drink. She has improved steadily under the loving care given to her by kind and patient staff. The manager leads a dedicated team of nurses and carers who work together and have transformed

Mums life. Now when we visit her in the Safe Room or on Zoom, we see how relaxed she has become. She enjoys access to the lounges, enjoys musical activities and is eating and drinking much better. Communication with the home is excellent. Whoever answers the phone, we feel welcomed and given good information. Liaison with a new doctor and pharmacist was set up quickly giving us confidence that Mum’s medication and nursing needs were being carefully managed. After 8 years since her dementia diagnosis, we are aware there are good and less good days for her but are now confident that Mum is happy in her new home and being loved and cared for professionally. Grateful thanks to all at Sandy Banks.

Reply from Joanne Willis, HR Manager at Sandy Banks Care Home

Many thanks for your lovely review. I am happy to see your mum has settled in well at Sandy Banks Care Home. I will ensure your kind words are passed into the team.

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Review from R A (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience

A huge thank you to all the staff and management for their caring support in very difficult times. My mother was moved here in March due to her increased nursing needs and deteriorating health problems. The move occurred just before lockdown restrictions prevented family visits and sadly apart from

my initial visit, contact with mum has only been possible through an open window. The staff have become mum's adopted family and their kindness and support have been very reassuring. Mum's health and wellbeing has greatly improved since her arrival and this reflects the efforts made by all the staff.

Reply from Joanne Willis, HR Manager at Sandy Banks Care Home

Many thanks for your lovely feedback. I am glad to hear that your Mum is doing well at Sandy Banks. I will pass your comments on to the team.

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Review from Stephen B (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience

My father has been in Sandy Banks for a number of years, he has always been treated with respect and care. The staff at Sandy Banks are very helpful and approachable. Also, nothing is too much trouble for them. I would recommend this care home to anybody for their care of any relative. Keep up the high

standards and the hard work you all do. Thanks.

Reply from Joanne Willis, HR Manager at Sandy Banks Care Home

Many thanks for your lovely words. I will ensure they are passed on to the team.

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Review from Christine H (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience

We moved Mum into the care home just before lockdown in March, because she needed extra care because of her Dementia. Even though we have not been able to go into the home to be close to Mum she has come on in leaps and bounds. She is now eating and drinking which she had stopped doing before going

there. She is also a lot more mobile. The staff have worked wonders with her, her family who visit for chats through the window are so pleased that she has settled well and we are sure that is all down to the excellent staff who are working so hard to keep not only Mum safe, but all the other residents too. So a heartfelt thank you to one and all for the hard work that you do and still manage to smile through this tough time.

Reply from Joanne Willis, HR Manager at Sandy Banks Care Home

Many thanks for your lovely and kind words and good to hear your Mum is doing well. I will ensure they are passed on to the team at Sandy Banks.

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Review from Irene D (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience

Sandy Banks Care Home is great. The staff are all friendly, loving and caring to Mum. I am happy to know that she is being treated and cared for so well, especially in these awful times when everyone is feeling vulnerable and under pressure. I'd like to thank all the staff for caring for my mum so well

because obviously, she is so special to me. Thank you.

Reply from Joanne Willis, HR Manager at Sandy Banks Care Home

Thank you for your lovely and kind words. I am happy to hear you Mum is doing well. I will pass this message on to the team at Sandy Banks.

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Review from Denise C (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience

The staff are very caring, my father is looked after extremely well, he has his own room, the staff are very helpful and they have entertainment coordinators to stimulate the residents.

Reply from Jenna Bethell, Head of HR Services at Sandy Banks Care Home

Thank you for your kind words, we will pass these on to the staff team at Sandy Banks.

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Review from Stephen P (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care mum is receiving at Sandy Banks, where she has been treated with understanding, kindness, compassion, dignity and respect. All the staff are very helpful, kind and cheerful, and they approach their work professionally. Staff levels appear to be good. The nursing staff are

always available and have involved the family in mum's care plan. Mum had her own private room and she benefits from good support services such as laundry, hairdressing and days out. Overall the family is very happy that mum is being cared for at Sandy Banks.

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Review from Mark B (Son of Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience

Mum moved into this home from residential care premises when her nursing needs increased. From the moment we first visited and met with the manager we were impressed with the professional and caring attitude which was also apparent in the staff members we saw. When Mum moved in she settled very quickly

and although she is very weak and confused, due to her condition, it became immediately obvious that she is in the right place. She has now put on some weight and this is mainly due to the lengths the catering department go to ensure that she has things she likes and that her food is fortified. The staff also take the time and have patience to ensure she eats as much as possible despite her resistance to food. Every effort is being made to make her as comfortable as possible. The care plan she has is excellent and was produced quickly in consultation with the family. It very accurately reflects her needs and is under continuous review. Well done and thank you for your support.

Reply from Joanne Willis, HR Officer at Sandy Banks Care Home

Many thanks for your kind, lovely words, we will pass them onto the team at Sandy Banks.

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Review from Jane R (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience

Dad was a resident at Sandy Banks for a few months in 2018 and into 2019. He has now sadly died but we were very impressed with both the staffing levels and the quality of the staff as well. There were always nursing staff on hand and everyone was both friendly and helpful. Dad was content at Sandy

Banks and we felt comfortable with the care provided.

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Review from Bill P (Nephew of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience

My Uncle has been a resident at Sandy Banks since October 2017 following a heart attack and a gradual decline in his health. After visiting Sand Banks we were impressed with the openness and honesty of the manager and found the staff to be very helpful when answering our questions. My Uncle has now

been a resident for ten months and in that time he has been well cared for by some compassionate and dedicated staff. Just as importantly the home has shown great kindness to my Aunty who visits on an almost daily basis. She has problems of her own but nothing has been too much trouble for the staff and they have gone out of their way to make her “part of the family.” Placing a loved one into care is a big decision and can often be traumatic, but based on what I’ve seen during my Uncle's residency I know I made the correct decision in placing him in the care of Sandy Banks.

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Sandy Banks Care Home

Care Provided by Sandy Banks Care Home

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Funding & Fees Guide for Sandy Banks Care Home

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