Belvedere

Wellington Street, Accrington BB5 2NN
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9.4 37 Reviews
  • Belvedere, Accrington
Belvedere provides care services for elderly age 65 and above and those living with dementia, and older adults with learning disabilities.

A pre-admission assessment will be carried out to assess the suitability of the match between your needs and the services and facilities of the home. The suitability of your admission will be discussed with you and, if appropriate and with your permission, your representative(s).

Emergency admissions will be accepted only in exceptional circumstances, where the health or safety of the Service User is under threat, and normally only through a professional referrer such as Social Services. In this event, the suitability of the proposed Service User will be discussed with the professional referrer to ensure that the needs match the services offered, and the normal pre-admission assessment will be carried out within 48 hours of admission.

The home welcomes short term respite.

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Care Provided by Belvedere

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • Belvedere Residential Care Home Ltd
  • Person in charge
  • Natacha Atkinson (Manager)
  • Admission Criteria
    • Private, funded and NHS
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Belvedere

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £835
    • RESPITE Self-Funded Residential Care from £835

  • Excluded Hairdresser, chiropodist, personal hygiene products
  • (these prices are only a guideline, please contact Belvedere to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please avoid meal times


  • Parking

  • On site car park


Belvedere Reviews (37)

Total of 37, showing 1-20
9.4

Belvedere has a Review Score of 9.4 (9.372) out of 10, based on 11 reviews in the last 2 years. Over all time Belvedere has 37 reviews.

Overall Experience

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  • 11
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Review from D L (Son of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a permanent resident since June 2024 and seems happy with the staff and comments how clean it is and would recommend it. I have had plenty of staff interaction and find them willing and pleasant with all the residents. The place is currently undergoing a refurbishment and the work
makes the place look nice. I have had good communication from the staff if any issues have arisen and the issues have been attended to promptly.

Reply from GN, Nominated individual at Belvedere

Many thanks for your kind comments, The Belvedere team.


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Review from Mick K (Grandson of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a poor experience at a previous care home, my grandmother-in-law was moved to Belvedere.
This was a tough time for her, as a previously independent lady, a leg break rendered her in need of care she struggled to come to terms with the idea of being in a home.
During this transition, the staff
were extremely caring, accommodating and went out of their way to reassure us and our relative and make her feel as comfortable as possible.
She was afforded a room downstairs, all her home comforts and is treated with dignity and respect by all staff, they are attentive to her needs and are quick to deal with any issues that arise. Some of the patients here are challenging due to dementia and staff are patient and caring when dealing with them.
Patients' needs are attended to and she likes the meals. The home is clean and tidy. We are very happy with this home and would recommend to anyone.

Reply from G N, Nominated individual at Belvedere

Thank you very much for taking the time to leave a review. We welcome all feedback and will continue to strive to give all of our residents the best service possible. Many thanks, the Belvedere team.


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Review from Pauline L (Wife of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the home. The room where the residents sit is a bit smelly. Staff are very busy, should have a cleaner full-time it will be smell-free. The staff are busy caring for the residents (what a good job).

Reply from G N, Nominated Individual at Belvedere

Thank you very much for taking the time to leave a review. We welcome all feedback and will continue to strive to give all of our residents the best service possible. Many thanks, the Belvedere team.


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Review from Emma B (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives excellent care at Belvedere. The care staff and management could not do more. My mum is very happy and content. She loves the food, is always stating she laughs a lot with the staff. I never come into what you would say is a care home smell! I admit, from the outside it could do with
some TLC but I can not fault anything.

Reply from Natacha Atkinson, Registered Manager at Belvedere

Many thanks for your kind comments, from the Belvedere team.


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Review from Ben B (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the staff work very hard, there is a lot of one-to-one care given.
My mum can be quite challenging and the staff manage this very well as well as with other residents that appear challenging. I feel very welcomed each time I visit.

Reply from Natacha Atkinson, Registered Manager at Belvedere

Many thanks for your kind comments, from the team at Belvedere.


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Review from J O (Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been here I have found the facilities and staff have been excellent.

Reply from Giresh N, Nominated Individual at Belvedere

Thank you very much for your kind feedback The Belvedere team


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Review from Andrew K (Friend of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend/neighbour was admitted into the care home back in November 2023, until his passing at the end of May 2024.
The staff were always pleasant and accommodating, my friend was cared for compassionately and as a human being.
Food was good, regular and they always asked what he wanted, regular
checks on him throughout the day.
I would definitely recommend Belvedere Care Home.

Reply from Giresh N, Nominated Individual at Belvedere

Thank you very much for your kind feedback - we are very happy to hear this. The Belvedere team.


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Review from A S (Daughter-in-law of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful place took my mother in law out to a new care home on the 23rd May. My mother in law has dementia and was always left at the dining room table with her face in the table, her fingernails were never cut and they were always dirty. She was also left smelly. Her bedding also had faeces on it. She
needed help eating and drinking but was not encouraged to drink which led to her keep getting UTI infections. The management are rude. When we took my mother in law out on the 23rd May none of the staff helped us with the wheelchair, leaving me and my daughter to struggle. Other residents in there are ignored when they are shouting to go to the toilet. I have run around to get somebody for the residents when they want the toilet and there's never anybody around, awful place. Glad I took my mother in law out.

Reply from G N, Nominated Individual at Belvedere

At Belvedere we take our responsibility as care providers extremely seriously and we pride ourselves on providing the best service we can to all of our residents. We are very sorry to hear your comments and have conducted thorough investigations of your concerns. We would warmly invite you to the home so that we can discuss your feedback in person and address the above in detail to alleviate your concerns. Thank you. Sincerely, The Belvedere Team.


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Review from A D (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my Mother almost daily and have always found her care to be good. She is treated with dignity by the very kind, professional and caring staff. If I have any requests or questions the team deal with them very well. Family members are always welcome at any time.

Reply from Natacha Atkinson, Registered Manager at Belvedere

Thank you for the review; we welcome all feedback.


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Review from P C (Son of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are polite, friendly and also kept informed at all stages. My mother settled really quickly here.

Reply from Natacha Atkinson, Registered Manager at Belvedere

Thank you very much for your comments and kind words.


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Review from Gail J (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very welcoming, cant do enough for both residents and relatives, well worthy of the trust I give them knowing I can sleep well at night and that Dad is getting the care he so well deserves.

Reply from Natacha Atkinson, Registered Manager at Belvedere

Thank you for your review, this will be passed on to the team.


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Review from Natalie (Granddaughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service. Staff members always go above and beyond to make sure my grandad is safe and happy. Couldn't recommend them enough. Thank you for everything that you do, especially through these tough times.

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Review from Lesley D (Daughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into full-time care approx one year ago. The staff here went out of their way to welcome her, (and her family). She was in a very poor state of health, they have looked after her like part of a family and she has blossomed, put on weight, colour back into her face as a result. Most of
all her smile. Although she is quite confused due to her condition, family members are always welcome at any time and can have a meal with their family member if they wish (if covid restrictions allow). Well done to the staff at Accrington Belvedere.

Reply from Natacha Atkinson, Registered Manager at Belvedere

Thank you so much for your comments. From all the team at Belvedere.


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Review from Debby H (Daughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the care given to my dad. The staff are wonderful, they go above and beyond to care for the residents. They are so loving and that makes a huge difference and adds to the homely feel as soon as you walk in. My dad was in another care home and was rapidly going down hill but due to the
care and attention given by staff he is now a lot more settled and so well looked after. The staff are always on hand to help the relatives with nothing being to much. I can now rest a little easier knowing my dad has the best care possible.

Reply from Natacha Atkinson, Registered Manager at Belvedere

Thank you for your lovely review.
Kind regards, Natacha


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Review from Gary B (Son of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased and impressed with the home. My father has been in a number of homes due to his aggression. Since he's moved he's now much happier and content, without any aggression.


Nothing is too much trouble with the carers doing whatever he needs.


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Review from Rita B (Husband of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really pleased with how he is being treated and the time and effort the carers show him.

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Review from Donna R (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother started staying here from August 2018 because she could no longer look after herself after the death of her husband in July 2018. The manageress and the staff have done a brilliant job with her and the quickness of the staff got my mum to hospital after noticing she couldn't swallow. After
being diagnosed with asphyxiation pneumonia and given only weeks to live. She went back to the home on 18th December and is now sat up every day, washed, dressed and eating, which I thought I would never see. Excellent care home.

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Review from P A (Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food, hospitality and friendliness has been second to none. I would not hesitate in recommending this establishment to anyone!

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Review from Jack D (Husband of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and caring.

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Review from Emma K (Granddaughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather has been so well looked after here at Belvedere. The staff take care of every need even the needs that are not initially thought of. Comfort and care are always paramount. Emotional support for my Grandfather and myself have been first class. I would recommend this home to anybody needing
looking after. In my opinion, there is no place better.

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Current Review Score: 9.4 (9.372)

Overview of Review Score

The Review Score of 9.4 (9.372) out of 10 for Belvedere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.372 for Belvedere is calculated as follows: ( (90 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 129 Ratings = 4.372

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belvedere is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Belvedere

What types of Care is Belvedere registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belvedere provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Belvedere have?

There are 38 Single Rooms.

What are the Facilities & Services at Belvedere?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Belvedere to the centre of Accrington?

0.1 mile(s) as the crow flies, distance by road may be significantly further.