Friends and relatives free to visit residents at any time.
Other visitors requested to telephone the home before arrival to ensure that a staff member will be available to assist enquiry.
All visitors must sign in and out on arrival/departure.
Limited parking is available at the front of the home. If all spaces are occupied, there is free public parking across the road for up to 2 hours.
Holywell Bridgeway has a Review Score of 10 (9.988) out of 10, based on 35 reviews in the last 2 years. Over all time Holywell Bridgeway has 43 reviews.
Review from J T (Mother of Resident) published on 21 September 2023
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Reply from David Fletcher, CQC Registered Manager at Holywell Bridgeway
Thank you for this truly touching review. It is our absolute pleasure to provide the care your son deserves. We are thrilled to see him thrive and have the quality of life he should have. Kind regards.
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Review from Marie M (Mother of Resident) published on 12 September 2023
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Reply from David Fletcher, CQC Registered Manager at Holywell Bridgeway
Thank you for such a lovely review! Our team has worked incredibly hard over the past year to make big improvements to our home and we are thrilled that the difference is being noticed. All credit to the excellent team at Bridgeway Care Home! I look forward to sharing your kind review with them. Regards.
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Review from Nick F (Father of Resident) published on 12 September 2023
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Reply from David Fletcher, CQC Registered Manager at Holywell Bridgeway
Oh wow! Thank you for such a lovely review! You have us all blushing here at Bridgeway Care Home with your kind words. We pride ourselves on going above and beyond and delivering exceptional standards of care. It is a pleasure to provide care and kindness to your daughter. Hope to see you at the home again soon. Kind regards.
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Review from Paul M (Brother of Resident) published on 12 September 2023
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Reply from David Fletcher, CQC Registered Manager at Holywell Bridgeway
Thank you for this lovely review. It is a pleasure to provide care and kindness to your brother. We are so pleased to hear he is thriving under our care. Our team really do go above and beyond to bring happiness to people's lives and it is so lovely when this is recognised. I will certainly enjoy sharing this lovely feedback with the team. I'd also like to thank you and your mum for supporting us by always visiting your brother. Family involvement is so important and his life is certainly enriched by your visits. Kind regards.
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Review from R K (Father of Resident) published on 11 September 2023
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Reply from David Fletcher, Care Home Manager at Holywell Bridgeway
Thank you for taking the time to write this lovely review. It is a pleasure to provide care for your son and we are pleased he is thriving at Bridgeway Care Home. I look forward to sharing this feedback with the team. Regards, David.
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Review from J W (Aunt of Resident) published on 21 August 2023
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Reply from David Fletcher, Care Home Manager at Holywell Bridgeway
Thank you so much for your lovely review. We are proud of the team here and the services they deliver and it is a privilege to care for your niece. We believe in upholding the highest of standards and always believe in delivering kindness to everyone!
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Review from K A (Daughter of Resident) published on 29 June 2023
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Reply from David Fletcher, Care Home Manager at Holywell Bridgeway
Thank you for this lovely review. It is an absolute pleasure to support your mum and we are thrilled she chose us as her new home. Your mother has settled in so well and made lots of friends and gets involved in all the activities. Her loving and caring nature is heart-warming and brightens up everyone's day. Thank you for also being so involved and visiting her regularly, we love seeing families at the home spending time with their relatives. If there is anything else we can do to make your mum's new home even better, please don't hesitate to get in touch.
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Review from Susan A (Resident) assisted by family/friend published on 29 June 2023
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Reply from David Fletcher, Care Home Manager at Holywell Bridgeway
Thank you for this lovely review. We are so thrilled you chose our home to come to. It's been a pleasure supporting you and you have really brightened up our home. I love how you get involved in all the activities and it's always lovely seeing your family when they visit too. If there is anything else we can do to make your home better don't hesitate to let me know.
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Review from D B (Resident) published on 26 June 2023
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Reply from Sabe Connor, Owner at Holywell Bridgeway
Hi David, thank you so much for your great review. I am pleased you have enjoyed the changes we have made so far. We thrive every day to improve our service and if there is anything else we can do to make your stay with us even better please don't hesitate to let me know.
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Review from Shane H (Resident) published on 26 June 2023
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Reply from Sabe Connor, Owner at Holywell Bridgeway
Hi Shane, Thank you so much for your lovely review. It is an absolute pleasure having you at our home and I am thrilled you are happy with the service we provide. We pride ourselves on delivering the highest standards of care and if there is anything else we can do to make your stay with us even better then don't hesitate to ask.
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Review from G W (Uncle of Resident) published on 16 June 2023
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Reply from Sabe Connor, Owner at Holywell Bridgeway
Thank you so much for this amazing review. It is a pleasure to provide care for your niece. She has such an infectious warmth and personality that just keeps everyone smiling at the home.
Thank you for commenting on our rooms. We pride ourselves on providing large person centred rooms that people can really call home and we always uphold the highest standards of cleaning and it’s lovely to see this recognised.
I can’t wait to share your lovely feedback with the team. Thanks again!
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Review from Amanda K (Sister of Resident) published on 16 June 2023
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Reply from Sabe Connor, Owner at Holywell Bridgeway
Thank you Amanda for such a lovely review. It is a privilege to provide care for your sister and we love every minute we get to spend with her. Your sister is a beautiful ray of sunshine who brightens our home everyday. We love seeing how much you come and visit her as spending time with family is so important. We will always be here for your sister for as long as she needs us. Thanks again for the lovely review which I will share with the team.
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Review from Chris W (Sister of Resident) published on 21 April 2023
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Reply from Sabe Connor, Owner at Holywell Bridgeway
Thank you for your lovely review. Our home has gone through a lot of change in the last eight months and all the staff have worked so hard to create a very special home. It’s really nice when the team's hard work is recognised and I look forward to sharing your feedback with them, it really does mean a lot to us. As a home, we thrive on keeping our residents engaged and try to go above and beyond every day to ensure everyone has a rich and fulfilled life, full of activity and creating memories. We absolutely love caring for your sister, she is such a beautiful lady who brightens up everyone’s day, especially when she is singing on karaoke. She has only been with us a short while, but with how well she’s settled in it feels like it’s always been her home, which is exactly how it should be and what we aim for. Thank you again and hope to see you at the home again soon.
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Review from Diana W (Sister-in-law of Resident) published on 21 April 2023
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Reply from Sabe Connor, Owner at Holywell Bridgeway
Thank you for your lovely review. Our home has gone through a lot of change in the last eight months and all the staff have worked so hard to create a very special home. It’s really nice when the team's hard work is recognised and I look forward to sharing your feedback with them, it really does mean a lot to us. We absolutely love caring for your sister, she is such a beautiful lady who brightens up everyone’s day, especially when she is singing on karaoke. She has only been with us a short while, but with how well she’s settled in it feels like it’s always been her home, which is exactly how it should be and what we aim for. Thank you again and hope to see you at the home again soon.
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Review from Michaela J (Resident) published on 24 March 2023
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Reply from Sabe Connor, Owner at Holywell Bridgeway
Thank you so much for your lovely review. We are so thrilled to have you at our home, you are a ray of sunshine that brightens everyone's day! I can't wait to share this feedback with the team. It means so much to them to know their hard work, caring nature and compassion is appreciated. I'm thrilled to hear you are enjoying the activities at the home, we have worked hard to ensure the home is filled with activities and we have even more planned for this year including live entertainers and day trips out. I am also thrilled you are enjoying the meals prepared by our talented chefs and we are always happy to order anything you would like. We look forward to continuing to deliver this high standard of care for you. At Bridgeway Care Home we don't just care for people, we care about people and everything we do, we do with kindness. Regards.
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Review from S C (Daughter of Resident) published on 7 March 2023
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Reply from Sabe Connor, Owner at Holywell Bridgeway
Thank you so much for this lovely review. Our team work so hard to create a special home and are always thrilled to receive this kind recognition. We strive every day to create a happy, fun and safe environment full of activity, love and laughter. We are passionate about promoting our residents' independence and supporting them to get out in the community as much as they would like to. We are pleased your mother enjoys the food cooked by our talented chefs and we are always happy to tailor our food to any special requirements. We have worked hard to improve the space within our home to make it more spacious and colourful, we are particularly delighted with our new big screen projector and cinema room. Thank you again for your kind review and we look forward to seeing you again at our home soon. Kind regards, care home manager.
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Review from Dorothy L (Mother of Resident) published on 22 February 2023
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Reply from Sabe Connor, Owner at Holywell Bridgeway
Thank you for your kind words, which I am sure our hardworking staff will appreciate and continue to do their best to ensure that the people we support are treated with kindness at all times.
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Review from Colin W (Brother of Resident) published on 24 November 2021
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Reply from Sabe Connor, Owner at Holywell Bridgeway
Thank you, Collin, for your encouraging comments. We shall share these with the staff team to ensure that they know that they are appreciated for their efforts. We will continue to do our best to ensure our residents have the best care that they deserve.
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Review from Martha N (Mother of Resident) published on 30 June 2021
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Reply from Sabe Connor, Owner at Holywell Bridgeway
We have a very dedicated caring staff team and we appreciate the feedback you have provided. Thank you.
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Review from Annie G (Resident) published on 7 December 2018
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Reply from Gail Howard, Manager at Holywell Bridgeway
Thank you for your comments.
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The Review Score of 10 (9.988) out of 10 for Holywell Bridgeway is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.988 for Holywell Bridgeway is calculated as follows: ( (413 Excellents x 5) + (5 Goods x 4) ) ÷ 418 Ratings = 4.988
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holywell Bridgeway is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jul 2022
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Job Title: CQC Registered Manager
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CQC Registered Manager
Job Title: Deputy Care Home Manager
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Deputy Care Home Manager
Job Title: Clinical Nursing Lead
Joined: 2005
Clinical Nursing Lead
Job Title: Nurse
Joined: 2015
Nurse at Bridgeway Care Home
Job Title: Nurse
Joined: 2015
Nurse at Bridgeway Care Home
Job Title: Nurse
Joined: 2015
Nurse at Bridgeway Care Home
Job Title: Nurse
Joined: 2021
Nurse at Bridgeway Care Home
Job Title: Nurse
Joined: 2021
Nurse at Bridgeway Care Home
Job Title: Nurse
Joined: 2022
Nurse at Bridgeway Care Home
Job Title: Receptionist & Administrator
Joined: 2023
Receptionist & Administrator
Job Title: Training Coordinator
Joined: 2013
Training Coordinator
Job Title: Cook
Joined: 2018
Cook at Bridgeway Care Home
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Joined: 2022
Cook at Bridgeway Care Home
Job Title: Activities Coordinator
Joined: 2023
Activities Coordinator
Job Title: Maintenance Lead
Joined: 2022
Maintenance Lead
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Joined: 2017
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Housekeeping
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Joined: 1996
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Joined: 2005
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