Visitors, either families of existing residents or those of prospective new residents, welcome.
Parking is available on site.
Lilibet Manor has a Review Score of 6.3 (6.317) out of 10, based on 2 reviews in the last 2 years. Over all time Lilibet Manor has 2 reviews.
Review from M K (Daughter of Resident) published on 4 November 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Leah Houghton, Manager at Lilibet Manor
Thank you for taking the time to share your experience, it is very much appreciated. We are deeply committed to providing compassionate, respectful care, especially during sensitive times and we would like to send our condolences on the loss of your father. We thank you for your help in exploring the matters you raised, and a detailed response has been shared with you personally. If you have any further questions, please do not hesitate to contact me, as I am happy to speak with you in person. We strive to provide the very best support for those we have the privilege of caring for. Their well-being is our priority always.
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Review from Audrey C (Friend of Resident) published on 13 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jenny Swimby, Manager at Lilibet Manor
Hello, thank you so much for taking the time to leave such a lovely review about our home. We are delighted you are so happy with the care we provide to your friend.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
The Review Score of 6.3 (6.317) out of 10 for Lilibet Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.2 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.217 for Lilibet Manor is calculated as follows: ( (12 Excellents x 5) + (1 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 23 Ratings = 3.217
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.1 Points relating to the number of positive Reviews for Lilibet Manor is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 1 Positive Reviews ÷ 10 = 0.1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2024
Leah Houghton is the Registered Manager at Lilibet Manor. She is a trained Mental Health Nurse with over 20 years of experience in care.
Job Title: Deputy Manager
Joined: 2023
Donna is the Deputy Manager at Lilibet Manor and has worked in care for over 10 years.
Job Title: Positive Behaviouralist
Joined: 2022
Jemma has a degree in Psychology and works with residents who have complex needs arising from diagnoses including Dementia, Learning Disabilities and Mental Health.
Job Title: Occupational Therapist
Joined: 2022
Jessica has a degree in Occupational Therapy and works with residents to provide therapeutic activities and to ensure there are no barriers which prevent them from making the very most of their lives.
