Berkeley Village and Cuerden Grange

414 Station Road, Bamber Bridge, Preston PR5 6JN
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6.7 19 Reviews
  • Berkeley Village and Cuerden Grange, Preston
Berkeley Village offers care and support to individuals, both male and female, aged 18-65.

Staff are experienced in caring for a wide range of individuals, including those with complex mental health issues, learning disabilities or acquired brain injuries and neurodevelopmental disorders.

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Care Provided by Berkeley Village and Cuerden Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Dooney (Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Berkeley Village and Cuerden Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Hours are anytime


  • Parking

  • Own private Car Parking


Berkeley Village and Cuerden Grange Reviews (19)

6.7

Berkeley Village and Cuerden Grange has a Review Score of 6.7 (6.714) out of 10, based on 3 reviews in the last 2 years. Over all time Berkeley Village and Cuerden Grange has 19 reviews.

Overall Experience

  • 10
  • 5
  • 2
  • 1
  • 1

Date Published

19
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16

Review from Beverley D (Sister of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been here from 2024 and he has settled down very well and he's very well looked after. Management look's after us very well when we visit.

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Review from Shona F (Sister of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff + management always friendly and helpfull look after the residents well.
Always clean and tidy.
The food is really god, lovely homemade food.
Plenty going on for them, take them out on day trips.
My brother gets looked after well
He enjoys living here.

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Review from A M (Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Somewhat of an experience here, bad to worse. If you want to be cared for, no. Waited 30 minutes for the toilet. 19 falls in six months. The smell is terrible of wee. Cleanliness 1, managers, zero. The company is all about money. Care days out, no. Got told to obesity. Food poor.

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Review from L P (Cousin of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My cousin was a resident from February 2019 to March 2020. She does have late-onset psychosis and needed emotional support. On a number of occasions, she phoned me to ask the staff to attend her to toilet her as she had used her buzzer with no avail - sometimes waiting over an hour. The kitchen facilities
on the first floor were inadequate and often untidy and dirty. Most of the staff were helpful but I did hear poor client interaction over the phone. The management did not inform me when there was an incident or change in her care or medication. I am next of kin.

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Review from C F (Friend of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This care home is understaffed. Buzzers are going constantly and the smell is overpowering. My neighbour was shouted at in front of visitors and told she should be in a mental hospital by one member of staff. She was refused toileting as it was lunchtime and the staff were busy. Staff refused to use
the hoist as it was too much trouble, causing her to fall on several occasions. These falls were not reported to her next of kin. The manager did not bother to say goodbye, she blanked us on the day of departure. So glad she is out of there, 200 words could not describe this place.

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Review from G H (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with my choice of care home Cuerden Grange staff treat my mother with courtesy and great care at all times. She is always clean and well presented and smiling which shows she is settled and content. Staff work hard and always take time to acknowledge you answer your concerns
or queries. I wouldn't hesitate to recommend Cuerden Grange.

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Review from R T (Son of Resident) published on 15 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

National press coverage of care homes is all about underfunding, staffing levels and poor care standards. Having recently placed my 95 year old mother into Cuerden Grange Residential Home my experience could not have been different. Rooms and common areas are immaculate. The staff are hardworking and
demonstrably caring towards the residents and the managers must take full credit for the overall ethos and ambience of the home. I shall be forever grateful for the care and support offered to my mother and to me through, what has been an extremely stressful time.

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Review from S C (Daughter of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been a resident at Cuerden Grange for a number of years and in the main she has been settled and happy. However, there has been a massive turnover with regards to the management and staff recently and this has caused her to become insecure and unhappy.
The departure of the well-respected
activities co-ordinator has also seen a noticeable change in the atmosphere amongst the residents and in the day room. At the minute it is not the same friendly, relaxed and upbeat place it used to be, which could be attributed to the change in staff.

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Review from M P (Daughter of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is clean to high standards. Patient care is paramount. The surroundings are impeccable and tasteful. It makes our family feel better knowing our Dad is well looked after.

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Review from S C (Cousin of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good parking for visitors, staff always available and willing to discuss any problems. Care of the residents is excellent and arrangements for hospital visits very good. All in all, I am very satisfied with the care and attention given to my cousin.

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Review from Rowena W (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some very caring assistants here. A great pity that the activities coordinator is leaving as she has been a fabulous "breath of fresh air".
Mostly happy with the care home but a pity that the current, cosy, well-ventilated lounge will be changing soon, as the previous room (now dining) was totally
un-welcoming and not a good shape for sitting in. The outside doors couldn't be opened there either as they lead onto the car park.

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Review from Tania W (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shower time is not long enough! Dad says he barely has time to get wet! Dad is slow and needs more time please.


Dad also mentioned the banging of fire doors at night wakens him.


He loves the food and the staff - well done and thank you!


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Review from Albert F (Brother of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are well cared for by friendly, approachable, hard-working staff. The rooms are kept clean and fresh smelling.
A special mention should be given to the activities coordinator who ensures the residents are kept busy and entertained. Outings are also organised so they get the best out of life.

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Review from Frank M (Friend of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client has down syndrome and dementia she is generally cared for very well. This last week she was hospitalised and the care home staff were extremely professional in supporting her. Very pleased to witness such dedication.

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Review from Claire W (Great-Niece of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt came into Berkeley Village and Cuerden Grange initially for respite but as a family, we are now looking at permanency. The staff have been amazing. Very helpful. My great aunt has settled very well. Love the activities they do. Always very clean and always made to feel welcome when we
visit. Highly recommended.

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Review from V W (Daughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and welcoming to visitors. They are kind and caring with residents. The activities co-ordinator is excellent as she tries to encourage all residents to take part in daily activities.


The lunchtime menu would benefit from a little variation as soup and sandwiches daily

can be a little boring.


The annual increase in fees has been well over the rate of inflation over the last 3 years and I think this is unfair to those residents who pay for their own care.


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Review from Susan S (Daughter of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has lived at Cuerden Grange for some years now and is settled and generally very happy there. Mum feels safe and comfortable, she has a pleasant room with her own things around her and staff know her likes and preferences and respond positively to these. Any minor issues, questions or problems
we have encountered have been dealt with appropriately and Mum can participate as much or as little as she wants to in the regular activities offered to residents.

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Review from Charlotte M (Cousin of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that Berkeley Village has done an amazing job when looking after and caring for my cousin. The staff are absolutely amazing and always friendly. Every inch of the home is polite and loving.
They always make family of the resident feel welcomed. I couldn't have asked for a more perfect home for
my cousin. There's nothing to fault.

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Review from J G (Father of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is very well cared for at Berkeley Village.
She is kept clean and has a good, varied diet.
All members of staff are very friendly and caring and my wife and I can visit at any time and are always received in a most friendly way.
The measure of care is so reassuring and can be highly recommended.

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Current Review Score: 6.7 (6.714)

Overview of Review Score

The Review Score of 6.7 (6.714) out of 10 for Berkeley Village and Cuerden Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.471 for Berkeley Village and Cuerden Grange is calculated as follows: ( (15 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 34 Ratings = 3.471

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.243 Points relating to the number of positive Reviews for Berkeley Village and Cuerden Grange is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 2 Positive Reviews ÷ 17 = 0.118

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Berkeley Village and Cuerden Grange

What types of Care is Berkeley Village and Cuerden Grange registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Berkeley Village and Cuerden Grange provide?

Palliative Care, Independent Living Training & End of Life Care are other types of care provided.

How many Rooms does Berkeley Village and Cuerden Grange have?

There are 83 Single Rooms.

What are the Facilities & Services at Berkeley Village and Cuerden Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Berkeley Village and Cuerden Grange to the centre of Preston?

3.3 mile(s) as the crow flies, distance by road may be significantly further.