Delaheys Nursing Care Home

215 Clifton Drive South, Lytham St Annes FY8 1ES
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9.3 21 Reviews
Delaheys Nursing Home is situated a short distance from the seafront, making it an ideal choice for care and respite, combining a quality location with homely comforts.

The property itself has a traditional feel, with owners hoping that residents will enjoy a blend of historic character and luxury furnishings.

Converted from a gentleman's residence, the accomodation has been purposely converted and has a local reputation that goes back many years.
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Care Provided by Delaheys Nursing Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Diane Parker (Manager)
  • Admission Criteria
    • No Smoking
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Delaheys Nursing Care Home Reviews (21)

Total of 21, showing 1-20
9.3

Delaheys Nursing Care Home has a Review Score of 9.3 (9.267) out of 10, based on 6 reviews in the last 2 years. Over all time Delaheys Nursing Care Home has 21 reviews.

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Review from Adele B (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough good things about Delahey Care Home. My dad resided here for 6 months before he passed away and he was so well cared for. Every member of staff went above and beyond to ensure he was well looked after, comfortable, safe, clean and as happy as he could be. Delaheys staff became like
a family to us, offering great support in every way they could. I heard so many bad things about care homes and was so sceptical initially but I knew almost instantly on arriving at Delaheys that it was right for our dad and our situation. I will forever hold a space in my heart for the genuine, good people who cared for our dad and I will never forget the kindness they showed to him, myself and my family in his final months. Thank you Delaheys! 5* without a doubt.

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Review from Amanda D (Granddaughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff lovely clean tidy brilliant you can have a laugh with the staff you feel so at home and we love coming my grandma is always well dressed and clean and tidy it's just a brilliant place.

Reply from Diane Parker, Manager at Delaheys Nursing Care Home

We really appreciate your kind words and are glad that you feel at home when you visit as this is what we try and achieve.


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Review from E H (Mother of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent nothing is too much for them. The care is also excellent with so much support. I would recommend it with so much admiration. Everything is perfect.

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Review from P A (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are welcoming and polite, and after two years most know my name. The home is always clean and tidy and requests are usually followed up. I believe the food to be good and choices are available. Birthday cake second year running is most appreciated. Would like to see more permanent
staff. Mum seems to be content.

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Review from Carol B (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and homely environment with good food. The needs of the residents are well catered for and they are encouraged to use their abilities to the full no matter what their medical needs are. A home I am happy for my mother to live her final days.

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Review from K W (Daughter of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been overall very pleased with the care given to both my parents especially my mother who is now end of life.
Staff seem caring and competent.
One thing that could improve is the variety of food on the menu - lots of mince in various forms. The home has recently been taken over and they are
making improvements bit by bit.
Decor needs updating as well as heating etc.

Reply from Diane Parker, Manager at Delaheys Nursing Care Home

Thank you for your kind words regarding the care that your parents have received, quality care is paramount for us. We are updating the menu soon to introduce our spring menu and welcome any suggestions that your parents would like to see on the menu.


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Review from P S (Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was brought from hospital after two nights following 3 days over a couple of days, arriving three days before I was booked in for three weeks respite recommended by my doctor. The virus arrived very soon after my arrival and so I am staying until the situation is safe. Well looked after and cared
for and safe in this excellent care home.

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Review from S T (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, compassionate care. Staff take time to get to know the residents. No agency staff employed - caring supportive team. Excellent freshly prepared tasty meals individually adapted to suit each resident.
High standards of hygiene, personal care and nursing care. Well maintained environment.
Can't recommend the Delaheys Nursing Care Home highly enough.

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Review from K A H (Daughter of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A comfortable, caring home in which cheerful staff put the needs of patients first in a friendly way. Staff were kind and professional, as well as compassionate. The food offered at each meal was good and varied, providing residents with tasty, nutritious meals that could tempt jaded appetites.
The
focus is on providing a comfortable environment, a home from home, with recognition that some residents may be there for respite care or recovery, rather than long term care, while acknowledging a visit may develop into something more permanent.
Staff found time to help concerned relatives and answer questions relating to a resident, while respecting the rights of the resident to privacy and confidentiality. The only things my relative would have really changed was the time of the first hot drink of the day, and the ease, or otherwise, of getting a daily shower.

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Review from David C (Son of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Delaheys for over a year. We spent a great deal of time choosing what we hoped would be a good home, and we have not been disappointed. The standard of care is faultless. We have been delighted with everything about the home - the friendliness of all staff, the professionalism,
and the obvious love and concern that is shown for all residents.
I can't imagine that we could have found a better place for my father.

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Review from A W (Sister-in-law of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was agreeably surprised at the home-like look and the cheerfulness of the staff. My relative has improved enormously since her arrival here earlier this year, all due to the patience and diligence and encouragement that she had from the dedicated staff. My relative was very, very ill and the transformation
has surprised and delighted the family. This is all due to the care she has received in this care home, of course, I would recommend it to others.

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Review from R C (Niece of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Delaheys Nursing Care Home months ago in a state of hypomanic delirium following a severe acute illness.
Delaheys wonderful staff have nursed, nourished, cared for and stimulated my aunt so that now she is orientated, enthusiastic, healthy and even walking a few steps.

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Review from Honora G (Friend of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You could not wish for a better place to end your days, the care was excellent.

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Review from Richard G (Friend of Resident) published on 27 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion and kindness shown by the matron and all her staff were exceptional. I would highly recommend this home.

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Review from Stephen H (Son of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are of the highest standard. The staff are very and look after residents extremely well. The building is very clean and kept very well.
My main concern is there little/no activity stimulus for those residents able to get involved. Encouragement to take part in any sort of group activity
is very scarce and this would really help some of the residents, rather than just sitting in a chair all day otherwise the home is of an excellent standard.

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Review from A B (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend the Delaheys Nursing Care Home.


Very caring staff, very high-quality care in a lovely family atmosphere.


An excellently appointed property, excellent food, excellent care and very clean.


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Review from E L (Sister of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been residing here for four years. She has had the best of care and has been looked after with constant attention and with loving care on a 24hour basis.
Visits of relatives are welcomed and the atmosphere is always like that of a warm and friendly family.
Clinical needs are professionally
dealt with, and Doctors visits are arranged when necessary.
"Highly recommended".

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Review from Paul K (Son of Resident) published on 26 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted for end of life nursing care. It can be difficult when your first knowledge of someone is when they are at their frailest but the style and ethos of the leadership by the matron is fantastic. Old fashioned nursing care with dignity, combined with modern facilities and treatments. Her
ethos shows through strongly in the way the staff were sensitive to Mum’s needs, despite her confusion and sometimes her inability to co-operate. All my visits have been at random times and unannounced, yet she was always clean, comfortable and safe.
The matron and her team showed great patience in trying to get fluids into her. I also particularly appreciated the policy of not employing agency staff, ensuring consistency of support even if that meant the manager working shifts “on the floor”. The hands-on approach meant I always had the confidence to discuss any developments directly with her.
Hospitality wonderful too, whatever time of day I called in.

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Review from Nick W (Son of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delaheys Nursing Care Home treated and looked after my mother with compassion and care throughout her stay. Always caring and welcoming. The owners and staff are well trained, caring and professional. An excellent first class establishment.

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Review from Marie (Friend of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Matron and all the staff at Delaheys Nursing Care Home were professional and very caring, you were always made to feel very welcome and included in everything when you visited. I would recommend Delaheys Nursing Care Home to everyone.

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Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Delaheys Nursing Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Delaheys Nursing Care Home is calculated as follows: ( (49 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Delaheys Nursing Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Gold Award - Investors In People

Recipient: Delaheys Nursing Care Home

Date: Friday 09 Oct 2020 More details

Top 20 Care Homes North West England 2018

Recipient: Delaheys Nursing Care Home

Date: Thursday 01 Feb 2018 More details

Six Steps Programme

Recipient: Delaheys Nursing Care Home

Date: Thursday 24 Jan 2013 More details

News (0) & Events (0)

News

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Frequently Asked Questions about Delaheys Nursing Care Home

What types of Care is Delaheys Nursing Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Delaheys Nursing Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Delaheys Nursing Care Home have?

There are 16 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Delaheys Nursing Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Delaheys Nursing Care Home to the centre of Lytham St Annes?

1.0 mile(s) as the crow flies, distance by road may be significantly further.