Total of 21, showing 21-21

9.3

Delaheys Nursing Care Home has a Review Score of 9.3 (9.267) out of 10, based on 6 reviews in the last 2 years. Over all time Delaheys Nursing Care Home has 21 reviews.

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Review from Graham (Son of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience

My father was fortunate enough to become a resident at Delaheys after the cessation of his treatment for advanced prostate cancer. He had been a highly independent man but could no longer manage living alone. Delaheys was absolutely superb for the outset until he passed away. The level of care is based

on the very highest standards of expertise and professionalism from the excellent matron to all the nursing and care staff. My father felt secure, happy and completely unstressed throughout his care. Relationships with individual nurses and care staff could not possibly have been better. Delahey's is very well appointed, immaculately clean and comfortable. Food is good and routines very well established. We felt very lucky that my father received his end of life care here and so did he!

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Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Delaheys Nursing Care Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.667 for Delaheys Nursing Care Home is calculated as follows: ( (49 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 4.6 Points relating to the number of positive Reviews for Delaheys Nursing Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

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Delaheys Nursing Care Home

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