Douglas Bank Nursing Home

Lees Lane, Roby Mill, Skelmersdale WN8 0SZ
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9.7 34 Reviews
  • Douglas Bank Nursing Home, Skelmersdale
Douglas Bank Nursing Home is set in beautiful countryside with stunning views over Appley Bridge, a quaint canal-side Lancashire village. It is easily accessible with good road and railway links.

The building was previously a 17th Century farmhouse and has been converted in a luxury care home, which specialises in providing nursing care for older people and people living with dementia as well as adults with enduring mental health difficulties.

There is a dedicated activities co-ordinator who provides a varied programme of activities that stimulate residents both physically and mentally.

All bedrooms are furnished to a high standard and the team encourage residents to bring little mementos to make it feel more homely. The home has its own private gardens which residents enjoy at every opportunity.

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Care Provided by Douglas Bank Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • John Holland (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Douglas Bank Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,056
    • Self-Funded Residential Dementia Care from £1,100

  • Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
  • (these prices are only a guideline, please contact Douglas Bank Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site


Douglas Bank Nursing Home Reviews (34)

Total of 34, showing 1-20
9.7

Douglas Bank Nursing Home has a Review Score of 9.7 (9.726) out of 10, based on 14 reviews in the last 2 years. Over all time Douglas Bank Nursing Home has 34 reviews.

Overall Experience

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Date Published

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Review from N D (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum continues to receive excellent care, it was a big shock to mum when she lost the use of her arms and legs in the summer of 2022. All the staff at Douglas Bank Nursing Home made sure my mum retained her dignity, making sure each day she was cared for, and given choices for example choosing her
own clothes and helping with washing and dressing, providing support both physically and mentally, including mum in activities and social events ensures mum to socialise with other residents.

Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank so highly. We strive for nothing but the best care and support for our residents and we are pleased to see that you are satisfied with our care of your Mum. Thank you for your generous feedback. Have a lovely day.


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Review from Doris J (Mother of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful and caring.

Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank. We appreciate your feedback. Have a lovely day.


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Review from P C (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas Bank Nursing Home is very nice, and Mum seems settled.
Staff are friendly.

Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

We are so pleased you have taken the time to review Douglas Bank so highly. Your feedback means a great deal to us. Thank you for your time and we are so happy your mum has settled in well with us.


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Review from Stephen J (Husband of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good fun and enjoyed it.

Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for leaving us such a high review for Douglas Bank. We appreciate your feedback.


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Review from Karen H (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring towards my mum.
Keep me updated.
Looked after very well. Summer BBQs and singers, which is great.
Staff very friendly and understanding.

Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for the lovely words. We appreciate you taking the time to review us so highly. We strive to provide the best care and support to our residents and are happy to hear you are pleased with our service. Have a lovely day.


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Review from Helaine W (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place. Mum has settled very well. All staff are polite, caring and always there to help. Would recommend Douglas Bank to anyone. Thank you to everyone here.

Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank so highly. We appreciate your feedback and are so glad that your Mum has settled in well with us. Have a lovely day.


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Review from A V (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live far away and am unable to visit my dad often. The staff are aware of this and always happy to update me by phone. I feel when I talk to them that they know my dad well and obviously listen to him.

Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank so highly. We are so glad that you are happy with the services we can offer to your father. Have a lovely day. Thank You


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Review from J R (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think I can safely say for my family as a whole that we are more than happy with the help, care and comfort provided for our dad. There is always a smiling friendly welcome from the lovely staff, every area is spotlessly clean and orderly, and music is always playing with the staff fully engaging
with the residents. Our dad is always happy relaxed well fed, clean and well groomed. It is a big comfort that our family that our dad is safe well and thriving here at Douglas Bank Nursing Home.

Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank so highly. We appreciate your feedback and it means the world to us that we can provide a safe and caring environment for your father. Have a lovely day. Thank You


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Review from Margaret T (Daughter of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas Bank is a comfortable care home, from what I have seen so far. The staff are efficient and on hand immediately should there be any issues. The lounge area is particularly cosy and warm and Mum seems to enjoy her time in there watching TV. Her room is satisfactory and clean.

Reply from Davey Taverner, Digital Marketing Manager at Douglas Bank Nursing Home

Thank you for taking the time to review Douglas Bank so highly. We are glad your mum has settled in well with us. Thank you.


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Review from Lexie T (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic carers! They ensured my Dad settled into his nursing home ok. He's always happy. Dad's room is always clean and tidy. The food choices and quality are brilliant.

Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to submit a review for Douglas Bank. It is wonderful to receive such wonderful feedback about the home and hear how well your dad has settled in. We are a bit disappointed to see that you have scored activities so low as we have a varied activities programme with lots of trips out, which your dad always enjoys, including a recent barge trip and evening out to see the Blackpool illuminations. I will share your comments with all the team.


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Review from Catherine H (Partner of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most important thing is my partner is happy. His needs are met and I feel he is looked after very well. The manager has done an excellent job with the changes, the staff are just lovely and we always feel welcome. The rooms are spotless and all clothes are folded and hung very neatly. Nothing is
too much trouble for management and staff. I would highly recommend Douglas Bank.

Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy and well-cared for your partner is at Douglas Bank. I will share your kind comments with the manager and all the team.


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Review from L C (Daughter-in-law of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Douglas Bank is always very clean and organised. The staff have been very helpful and kind and treat residents with respect and dignity. They are very knowledgeable about residents' conditions and are more than willing to advise and update families when appropriate. Couldn't fault the staff at all.

Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to submit a review for Douglas Bank. It is lovely to hear how helpful the team are and that they treat residents with dignity and respect. I will share your kind comment with all the team.


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Review from A T (Resident) assisted by family/friend published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am currently wheelchair-bound and cannot use my hands. I feel the staff work really hard to look after me, washing, dressing and feeding me. In addition to this, they make sure I am in my chair and taken down stairs to socialise with other residents which I enjoy. The meals I am provided with are
excellent and my care is discussed with me on a daily basis as part of my care plan.

Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to submit a review. It is lovely to hear from residents about the life in the home and how well you are cared for and that you enjoy socialising with other residents. I will share your kind comments with all the team.


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Review from Deborah J (Sister-in-law of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care provisions provided for service user. The staff are helpful and well informed.

Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to submit a positive review for Douglas Bank. I will share your comments with all the team.


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Review from Janet A (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred from an EMI residential care home as they could not manage him. The placement was wrong, there were problems with falls, my father left the home without their knowledge, medication was also problematic. Since transferring to Douglas Bank my father is more alert, taken off sedating
medication. Physically improved. Staff excellent, manager excellent, carers excellent. I would recommend Douglas Bank for dementia patients.

Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to complete a review. It is wonderful to hear how improved your dad has been since moving to Douglas Bank. I will share your lovely comments with all the team.


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Review from Anthony K (Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a current resident at Douglas Bank, I came on the 23rd December 2022 from another nursing home where I was mistreated. At Douglas Bank, I was greeted by the manager and nurse straight away. It was a Christmas party on the day I arrived, I was gifted with presents, which was very generous as I was
completely new. A carer showed me around the home and unpacked my belongings. A nurse came and explained everything to me, making me feel relaxed as I was nervous from my past experience. The home feels like a family, as I got included in the new year take away with the staff and residents who were awake, making it special for everyone. Due it my current situation I felt very low in myself, the nurse helped me out of the dark place. I will never forget the care I received from her, she went above and beyond. Everyone always keeps on top of my personal needs, ensuring I am comfortable. I would definitely recommend Douglas Bank Nursing Home.

Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to complete a review for Douglas Bank. It is lovely to hear how welcome you have been made to feel and you are enjoying the lovely relaxed family atmosphere in the home. I will share your wonderful comments with all the team.


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Review from Daniella B (Granddaughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came under the care of Douglas Bank a few months ago, he appears to be happy and content and there is very good communication between staff. Lovely staff and a lovely home overall.

Reply from Lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to submit a review for our home. We are pleased to hear how happy and content your grandad is at Douglas Bank and how please you with the home. We will share your comments with the team.


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Review from Helen W (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our Mum came to Douglas Bank, she has received excellent care. The staff are so supportive and have made sure that Mum has settled during a difficult time. We can enjoy our visiting times safe in the knowledge that when it's time to leave, Mum is happy and feels safe, which is all we can wish
for.

Reply from lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for your lovely review. It is wonderful to hear that your mum has settled so well into the home and is receiving excellent care. I will share your lovely comments with the team.


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Review from Nadine M (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been a resident for a few weeks - so not much to go on, but up to now, the family are pleased.

Reply from lynn Billingham, Business Development Manager at Douglas Bank Nursing Home

Thank you for taking the time to complete a review. It is lovely to hear how pleased you are with the home in the few weeks your mum has been a resident.


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Review from Barbara H (Wife of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise Douglas Bank Nursing Home enough! My husband has recently moved into there and he is being well looked after by all the staff. They are so caring and professional and it feels so homely. He has mixed dementia and Alzheimer's and I feel so much better knowing he is receiving the best possible
care. I would not hesitate to recommend this nursing home to anyone and I would like to thank the manager and each and every one of the staff for making my husband so very welcome.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Douglas Bank Nursing Home

Hi there, we are so happy to read such a great review about Douglas Bank Nursing Home! We always strive to provide top-quality care to every resident, and are pleased to hear that you enjoyed your next of kin experience with us! And yes, the home manager and the staff are the sweetest, our residents adore them. They are always smiling and willing to listen to the Residents and to their families, we are lucky to have them here.


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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Douglas Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Douglas Bank Nursing Home is calculated as follows: ( (124 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas Bank Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

John

John Holland

Job Title: Registered Manager

John Holland is a Registered Nurse with over 20 years of experience. He started his nursing career at the Royal Liverpool Teaching Hospital. During his training as a nurse, he also worked at the Broadgreen Hospital and Stoddart House in Aintree Hospital. When John completed his nursing training specialising in mental health, he then worked at Ashworth Special Hospital and Altcourse Prison.


John has a wealth of knowledge, skills and experience and has been managing a care home for over 10 years. He enjoys caring for and supporting residents living with dementia and complex care needs through person-centred care.


John wants to use his nursing and managerial skills to help Douglas Bank develop and improve while keeping Residents and staff at the heart of everything they do.


Frequently Asked Questions about Douglas Bank Nursing Home

What types of Care is Douglas Bank Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Douglas Bank Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Douglas Bank Nursing Home have?

There are 32 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Douglas Bank Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Douglas Bank Nursing Home to the centre of Skelmersdale?

3.6 mile(s) as the crow flies, distance by road may be significantly further.