Douglas Bank Nursing Home

Lees Lane, Roby Mill, Skelmersdale WN8 0SZ
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9.7 34 Reviews
  • Douglas Bank Nursing Home, Skelmersdale
Douglas Bank Nursing Home is set in beautiful countryside with stunning views over Appley Bridge, a quaint canal-side Lancashire village. It is easily accessible with good road and railway links.

The building was previously a 17th Century farmhouse and has been converted in a luxury care home, which specialises in providing nursing care for older people and people living with dementia as well as adults with enduring mental health difficulties.

There is a dedicated activities co-ordinator who provides a varied programme of activities that stimulate residents both physically and mentally.

All bedrooms are furnished to a high standard and the team encourage residents to bring little mementos to make it feel more homely. The home has its own private gardens which residents enjoy at every opportunity.

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Care Provided by Douglas Bank Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • John Holland (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Douglas Bank Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,056
    • Self-Funded Residential Dementia Care from £1,100

  • Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
  • (these prices are only a guideline, please contact Douglas Bank Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site


Douglas Bank Nursing Home Reviews (34)

Total of 34, showing 21-34
9.7

Douglas Bank Nursing Home has a Review Score of 9.7 (9.726) out of 10, based on 14 reviews in the last 2 years. Over all time Douglas Bank Nursing Home has 34 reviews.

Overall Experience

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  • 15
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Review from Peter L (Son of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the care of Douglas Bank care home for a couple of months now. She transferred from a more prestigious home in the Wigan area so that she could have dementia nursing care. A difficult decision to have to make during the Covid pandemic, but I'm so glad we chose Douglas Bank. The care
that Mum receives is excellent, and Mum always seems very happy, relaxed and contented. I would definitely recommend this care home to others in a similar position. The current CQC rating in my mind does not reflect the current situation, and if the management keeps going with their programme of improvements, then that can only mean a 'good' rating is on its way! Keep up the excellent work Douglas Bank.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Douglas Bank Nursing Home

Thank you very much for your kind words. We do understand the challenge of moving your loved one during Covid, we are very humbled to hear that you chose us, and you still think we are the best option. We are working very hard to improve our CQC rating to reflect the current situation.


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Review from Sandra S (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five years ago, our lives were shattered, and the decision was made to move Mum into Douglas Bank Nursing Home. She had been sadly diagnosed with Alzheimer’s, and her safety had become a concern for the family. Moving here meant that Mum was well cared for in a safe and secure environment. The staff
have always been very supportive, and her needs met. The home is clean, and the staff are friendly. Thank you to all those that have provided care for my mum, as we could not have done this ourselves.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Douglas Bank Nursing Home

Thank you for your kind words about the home! I am very proud of all our staff - they work so hard and always show kindness and compassion.


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Review from Caroline A (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum went to Douglas Bank in November last year as sadly we couldn’t provide the 24/7 care she needed at home. She was really quite poorly and traumatised at the time, having been in and out of hospitals and care homes during Covid 2020. It had been a very cruel 6 months for her not to be able to have
a family with her to support her, and she was very upset to have to isolate again in yet another room. However by Christmas, you could see Mum was much happier and since then she has just kept improving, physically and mentally. She feels safe and very well looked after. The staff have been amazing with her and really pulled out the stops to help make Mum and Dad's diamond wedding anniversary a special day for them. She has regained a quality of life that no one was expecting her too, this can only be attributed to the fantastic care she is receiving there. I can’t rate everything due to never being in the home (can’t wait!) but as Mum has no complaints I’ll put satisfactory for unknowns.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Douglas Bank Nursing Home

Hi Caroline, thank you for taking the time to review us. We are here to support your mum as much as possible! We are glad to see you are happy with the care we provide. We will be looking for to welcome you to our facilities and to see you and your mum having a great time.


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Review from Dorothy K (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum continues to thrive in this lovely, homely, happy, caring place. The last year has, obviously, been a worrying time but I know my Mum is in the best place and I am so glad I chose this home for her. The staff are lovely and the atmosphere is so friendly. They have done an amazing job keeping
everyone safe and also happy. I can't thank them enough.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Douglas Bank Nursing Home

Dorothy, it is heart-warming to hear about your experience with us. We are delighted to care for your mum.


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Review from Kim B (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed in Douglas Bank for a period of respite, 5 weeks in total. The manager was particularly helpful in supporting communication with my mum during the Covid restrictions via telephone and video calls. This was a great support to me and my family when we weren’t able to visit mum. The manager
has a strong vision and work ethic to make Douglas Bank Nursing Home the best it can be moving forward.

Reply from Paramdeep Kaur, Marketing Executive at Douglas Bank Nursing Home

Thank you so much for your kind words, Kim. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Douglas Bank. We hope to continue to provide a positive experience for all our residents and their families at our home.


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Review from S G (Friend of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My very good friend lives at Douglas Bank and as he has no family I am very important to him. The home has looked after him incredibly well during COVID-19, keeping me informed about how he is and what is going on in the home. The government should be recognising the amazing work that goes on in care
home. Well done Douglas Bank.

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Review from Elizabeth M (Friend of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear friend had a fall and ended up in hospital. She needed a few weeks in a nursing home before she could return home, and moved to Douglas Bank. The staff at Douglas Bank are so caring and cheerful, always helping our friend whenever she needed anything. We couldn't recommend this home enough
to others who are considering a nursing home for a friend or a relative.

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Review from S W (Friend of Resident) published on 23 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I regularly visit my friend who has lived at Douglas Bank for a couple of years now. I have seen the home go through some changes and in recent times, it is definitely moving in the right direction. The manager has recruited some lovely staff who work really hard, and the nurses can't do enough to
help the residents. The new activity lady is bubbly and outgoing and is perfect for the job. The place is homely and clean with some lovely meals offered to the residents. I think it's a shame that the CQC didn't see the positives in the home when they visited. The inspection should be based over the course of a few days, or a few different visits to get a true picture of how nice things are.

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Review from Rose B (Sister of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and friendly staff. Such an effort is made for residents, it is heartwarming to see. My sister enjoys the regular entertainment for residents and having her hair done in the onsite hairdressers.

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Review from Jacky C (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for three years with vascular dementia and terminal cancer.
My mum has always been treated with respect and love by the staff, encouraging her to undertake activities, encouraging her to take pride in her appearance - always giving praise.
In the last few months of her care,
she received intensive care and support, as did I, from all the staff and my dog was allowed to come in with me so that I could stay 24 hours with my mum.

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Review from B M (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Douglas Bank for a couple of years. The home has gone through a few changes but recently you can see the new management team and the care staff are pulling together to make things better.

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Review from Philip H (Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident in more than once care home so I can give an overall view. At present, I am a resident in Douglas Bank. An unusual case, I am in care due to a big mistake. A next-door neighbour put me into care after a fire in my house. They then decided to steal my land but a friend put a stop
to that and pays my fees. Douglas Bank is the best one that I have resided in and after seeing social worker I will be on my way back to reality.

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Review from Alison J (Niece of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty stayed at Douglas Bank for a period of respite following a stay in hospital. The home manager assessed her at the hospital and she was admitted very quickly. The staff made her feel very welcome and really looked after. Thank you to everyone at the home.

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Review from Howard H (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home very caring, the people are very considerate and loving. From the first visit until my mother's death the staff were terrific. No chandeliers, no fancy decor just a good homely feeling a warm feeling and as comfortable as possible.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Douglas Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Douglas Bank Nursing Home is calculated as follows: ( (124 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Douglas Bank Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

John

John Holland

Job Title: Registered Manager

John Holland is a Registered Nurse with over 20 years of experience. He started his nursing career at the Royal Liverpool Teaching Hospital. During his training as a nurse, he also worked at the Broadgreen Hospital and Stoddart House in Aintree Hospital. When John completed his nursing training specialising in mental health, he then worked at Ashworth Special Hospital and Altcourse Prison.


John has a wealth of knowledge, skills and experience and has been managing a care home for over 10 years. He enjoys caring for and supporting residents living with dementia and complex care needs through person-centred care.


John wants to use his nursing and managerial skills to help Douglas Bank develop and improve while keeping Residents and staff at the heart of everything they do.