Dove Court Care Home

Shuttleworth Street, Colne, Burnley BB10 1EN
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9.7 94 Reviews
  • Dove Court Care Home, Burnley
At Dove Court Care Home, located in the peaceful residential area just outside Burnley, the team provide personalised residential, nursing and dementia care to older people, with a focus on person-centred and dignified support.

The modern and friendly care home recently benefitted from a significant investment and refurbishment programme which has created a modernised living environment, designed to enhance the quality of life for residents. This included the full refurbishment of bedrooms, redecoration of the lounge and dining areas, treatment room and hair salon, as well as a brand-new café bar.

As well as spacious and homely living spaces, Dove Court prides itself on its committed and compassionate team. From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents and their loved ones every step of the way. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to live the best quality of life each day.

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Care Provided by Dove Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Brierley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Dove Court Care Home Reviews (94)

Total of 94, showing 1-20
9.7

Dove Court Care Home has a Review Score of 9.7 (9.735) out of 10, based on 22 reviews in the last 2 years. Over all time Dove Court Care Home has 94 reviews.

Overall Experience

  • 60
  • 29
  • 4
  • 1
  • 0

Date Published

94
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22
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Review from J W (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon each visit to the home I have experienced care, friendliness to residents, and overall excellent communication towards families from staff and management. The staff are pleasant and informative and do their utmost to serve and care for their residents. Thank you for caring for my mum.

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Review from D B (Husband of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident on the Kingfisher unit since June 2024 and the change in her behaviour has been fantastic compared to when she first moved in.
All the staff are brilliant, compassionate, friendly and have the patience of saints. But talking about this month, I would just like to comment
on Valentine's day dinner. The tables were laid out. Great, the service and the food were excellent.
Congratulations to all the staff and chefs on a good day out.

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Review from K A (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy in the home. The staff are kind and caring. The only problem she has is the food - mum is used to eating a varied diet and finds chips with everything unusual! We realise that its difficult to care for everyone but I do think the Dietician needs to review the food they are serving.
I believe the food is directed from Head Office. The only other problem is the heat, it seems odd having to open windows so that it cools the room down, perhaps lowering the heat by 1 or 2 degrees it would save you money as well.

Reply from Clare Sheehan, Careline Advisor at Dove Court Care Home

Thank you for your review and kind words about our staff. We value all feedback as this helps us to improve our service where required. Our menus are devised by HC-One nutritional experts to ensure they are varied; we would be happy to go through these with you. The people we care for choose daily what they want to eat, and chips are on offer as part of our alternative menu for those who do not want the two main choices on offer as well as sandwiches, salads, omelettes, baked potatoes and various pies. We apologise you feel the heating is too high; this is thermostatically controlled and depends on the ambient temperature of the home. Our maintenance team does regular checks on our heating and boiler, which are also serviced regularly by our contractors. We will request our maintenance team check the radiator in your mother's bedroom to ensure the valve is operating correctly.


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Review from M M (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my dad receives. It is a busy home and we are made welcome. The staff work hard.

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Review from S A (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident at Dove Court and has settled well. All the staff at Dove Court have been so kind and caring. Nothing is too much trouble and have been so reassuring for the whole family. The facilities are great and activities available, entertainment and trips if residents
are interested. The food choice and quality is excellent. Thank you to the whole team for your support and high standard of care.

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Review from I W (Wife of Resident) assisted by family/friend published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently spent Valentine's Day with my wife. It was really lovely being able to have a meal with her and that the staff supported this. The staff had decorated the table nicely and made it special. To still be able to spend time with my wife despite her illness being in the home and her deterioration
means a lot to me. Thank you.

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Review from Elaine G (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From coming into Dove Court everyone says hello and is friendly, approachable and helpful. There is a nice feeling about Nightingale. The room is lovely mum is in and lovely outlook.

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Review from A C (Friend of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Burnley for a few days to see my very good friend who has recently joined Dove Court. Very happy with the room, clean and tidy and well presented. Lovely people who genuinely care and are very welcoming 'Burger Day' activities taking place, lots of laughter, the staff joining in which was nice
to see. Relaxed atmosphere but caring.

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Review from M J (Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home

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Review from Janine L (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum seems to have settled in very well. She enjoys interacting with the staff and she always looks well cared for which puts our minds at rest. She is happy in herself and thankfully she is easily distracted when she gets upset about her husband (our dad who died last summer). She enjoys the activities
that are on offer, bingo, guess the song etc.

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Review from Gena L (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems really happy in Dove Court. The staff are very approachable and helpful. Mum's room is always clean, there is a lot of activities and involvement from staff. Wouldn't hesitate to recommend Dove Court.

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Review from R F (Husband of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome, good lunch.

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Review from C H (Husband of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to everyone, the staff are great, they can't do enough for the patients and the families.

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Review from S T (Wife of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent.

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Review from D F (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy. My mum and I can't thank you all enough, you are all amazing!

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Review from Linda M (Wife of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just joined my husband for a Valentine meal. It was lovely. The table was tastefully decorated as was the room. The staff waited on us completely. They had even brought my husband down on a wheelchair so he was waiting for me. We went back to his room, staff pushing him and I walked. They are
so helpful and pleasant. Whenever I go to visit him, he is always clean-shaven and sensibly dressed, he appears to be well looked after and now I am feeling better I can go at least once a week.

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Review from S H (Partner of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is outstanding. The staff are so comforting and accommodating. It is a modern, clean and well-equipped home with a fantastic management team that has reassured me at every step of my partner's care. It's the biggest care home in Burnley, I believe, so to get such a highly personalised
and dedicated level of care with the number of residents they have there is outstanding and I've had dealings with a few different providers locally that can't provide the level of care we needed like Dove Court has. This care home is the template from which all care homes should be run!

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Review from Brian H (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a short stay in hospital my mother had to be moved into end-of-life care at a nursing home. Our only other experience of having a relative in a nursing home was many years ago and far from positive so we were apprehensive about this move for Mum. Well, Robin House at Dove Court soon allayed
all our fears. From the first visit where my daughters viewed the accommodation and chose the room we wanted her to have along with a comprehensive chat with a senior staff member about her care needs. When Mum moved in all the staff were warm & welcoming, going out of their way to make Mum feel comfortable and any equipment identified as being required was quickly in place. We, as a family, really cannot sing the praises high enough of everyone involved in Mum's care as she was treated with such compassion and dignity at the end of her life. Superb care, incredible staff, clean, calm and safe. We couldn't have picked a better place to look after Mum.

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Review from A T (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family recently moved my father from another nursing care home to Dove Court Robin Suite and we are so glad we did.
The customer service experience is 100%. The care my father is receiving is again 100%. Staff lead by example and have a strong presence while working.

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Review from Christina N (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care towards Mum also extended towards family and visitors, nothing was too much trouble. When it came to end of life care, Mum was made comfortable and pain-free, the staff gave us time and space but were on hand when needed. The staff in Robin House are a credit to Dove Court! I cannot thank them
enough.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Dove Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Dove Court Care Home is calculated as follows: ( (213 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 253 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Dove Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 22 Positive Reviews ÷ 24 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Catherine

Catherine Brierley

Job Title: Home Manager

Introducing Catherine Brierley
Home Manager at Dove Court, Burnley


What does kindness mean to you?


“Kind care is knowing that you are friendly and considerate in everything that you do.”


Catherine is a Registered Nurse with many years of experience in providing care and support for a wide range of people to enrich their lives. She is a committed and approachable leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Catherine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dove Court


When asked what she enjoys most about her role, Catherine said:


“The best part of my job is seeing the smiles we get from Residents!”


Outside of work, Catherine enjoys a range of hobbies and interests that include arts and crafts, watching movies and once came runner up on the Weakest Link!


If you would like to find out more information about Dove Court, Catherine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.


Frequently Asked Questions about Dove Court Care Home

What types of Care is Dove Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dove Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Dove Court Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Dove Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dove Court Care Home to the centre of Burnley?

1.3 mile(s) as the crow flies, distance by road may be significantly further.